I needed a new AC unit for my townhome, and after having a few companies inspect my old unit, the…read morebest option was to replace it. I chose to work with Terrance because he was eager to secure my business and promised to complete the job quickly. To be clear, Terrance does not perform the work himself--he contracts everything out. He even lowered the price slightly, which seemed like a good deal at first. However, when it came time to pay, he added "taxes," which brought the price right back to what it was before he offered the discount. There was also no clear scheduling process, no courtesy calls, and no text notifications before workers arrived. For example, one day I came home from work and minutes later someone rang my doorbell saying they were there to take measurements--without any prior notice. When the installation took place, I was at work and again received no call to let me know what time to expect them. After the unit was installed on July 11, I had to follow up myself to ensure I had all necessary paperwork for warranty purposes. The installers also left behind a large box from packaging and what appeared to be a part from my old unit. Since installation, I have been trying to reach Terrance about follow-up concerns. I have sent multiple texts with no response and only received a reply after I called and left a message--18 days later. Based on my experience, I cannot recommend Terrance. His business practices are extremely unprofessional, from poor communication to lack of customer follow-up. I strongly suggest looking elsewhere for a contractor who values professionalism and customer service.

I called this company when my AC broke down in the middle of a scorching July heatwave. Two…read moretechnicians arrived, and within five minutes, they told me I'd need to replace the entire HVAC system and gave me a price on the spot. I told them I wanted to get a second opinion and some additional quotes. Later, I discovered they had taken the power disconnect breaker with them and then blocked my number when I called to ask for its return. I ended up calling Smiley's Heating and Cooling, who saved the day. Turns out, the problem was simply a loose power line under the house. The first company had stolen my power disconnect, which I had to replace for $500. This company is nothing more than a group of con artists, more interested in selling a whole new system than actually fixing the issue. Avoid them at all costs.

Was given multiple options for a new unit; chose one and equipment was ordered / installed…read moreflawlessly. Josh and team were extremely professional and did a nice clean job including custom fit sheet metal outfitting the unit to the house. Would without hesitation continue to recommend Tidewater Pro Air for any and all HVAC needs!!

This company is awesome great customer service eager to please and very accommodating. Whenever you…read morehave a specific request they find away to serve your needs. Always professional with the greatest attitude of attention. The care given to servicing and maintenance couldn't be better. Everything is too expensive these days, they even have value at best at least that's what I've found. My service request times are always on point. I've even had after hours and they came right out!! Wonderful!! Thank you, my heating and cooling company of choice!!

Harrison Mechanical has been a responsive and friendly provider for all things furnace! From the…read morefirst time we called, they have responded quickly to repair our furnace. Highly recommended!

I would give 0 stars if I could. I have never been one to do this. Ever. But my heat is out AGAIN…read moreand I'm just so over it!!!! Harrison Mechanical & Electrical in Smithfield is the WORST!!!! I paid almost exactly $17,000 almost 3 years ago to replace my outdoor Trane unit and all of the duct work and to install a split damper system so that we would have a thermostat upstairs and downstairs. I have NEVER in my life dealt with SO MUCH BULL SHIT from an HVAC UNIT!!!!!! My last unit was 25 years old and STILL RUNNING when we decided to replace it. That unit never gave us so much trouble in all of its 25 years than this unit has in 3 hears!!!! The men that put in the new unit were so incredibly rude. It was a hard job, we have a tight crawl space. I am more than aware of that. But they were so rude and they did a HORRIBLE job! They also cut my spectrum cable in half and I had to have spectrum come out and run a brand new line. They messed up the upstairs and downstairs thermostats. So the upstairs controlled the downstairs and vice versa.. when they came to fix that they somehow switched the heat and air so when I turned on the air conditioning, it was blowing heat out of the vents. This unit has not made it one single season without an expensive fix because they just never even got it right in the first place. Fast-forward to August of this year. I had not one, but TWO units (our house has three units total) that were also 25 years old and still running, replaced by Smileys heating and cooling. They did an absolutely wonderful job. HOWEVER, tomorrow, I will have to call Smiley's and get somebody to come out and once again fix this piece of shit unit that Harrison's put in. I have never regretted going with a company so much in my life. Even the woman that answers the phones at Harrison's is rude. She called me in April to ask me if I wanted to schedule my free maintenance on my unit because it was still in warranty for the free maintenance, when I called back, she told me oh, we don't do any routine maintenance between the months of May and September, so you will have to wait till October. Then in October, she called and asked if I wanted the maintenance done and told me basically the cheapest that I could get it to be would be $86 and some change..... What happened to my free yearly maintenance????? Absolutely not. I would rather pay Smiley's to come maintenance my system. I got a price from Atlantic Shores heating and cooling before I went with Harrison's and I thought the price difference between Atlantic Shores and Harrison's was such a difference that I chose Harrison's. I have never regretted something so much in my life!!!! You get what you pay for with Harrison's!!! GARBAGE!!!! So here we are, stuck until Monday with a fire place that heats one damn room and more money to spend. I'm just so damn mad. We have 4 kids and just no time for this constant costly crap. Also, I wouldn't trust Harrison Mechanical to touch a damn thing at my house ever again whether any of this stuff was in warranty or not!!!!! LIVID is an understatement!!!! I hope this post saves somebody some grief in the future!!!

This guy overcharged us and was not truthful. I do not recommend. He said we needed a new remote…read morefor $800 but I bought one on Amazon for $20.

Parts availability was not good but that was not the contractor's fault. We are up and running nowread more

We purchased an existing house 4 years ago which had a dual-fuel HVAC system. I contacted the…read morecompany I used for many years at our old house which I was very happy with but, they didn't seem to understand the system. I did a little research of reviews for HVAC companies in Chesapeake and found Simmons had great ratings. I found quickly why they had 5-stars! My previous HVAC contractor had been out twice and I was left with, " you need a new thermostat" and left with a cold house. That's when I found Simmons. They were very responsive and were out within 8 hours. The technician was very polite, professional and explained everything about the system (since I was unfamiliar with a dual-fuel system). He identified the problem and made the necessary repairs quickly. Having had a great experience then, I put the system under contract with them. Since then they have not let me down. They have kept my system in excellent condition. This week I suddenly had an issue with heat. Called and had a technician here within 3 hours. He got the system working but the next day I had the same issue and on one of the coldest days the system was out again. I called after hours and within 15 minutes had a call back from the on-call tech who said he would be here in 20 minutes. He was. The problem was so minute, a loose connection, but trouble shooting that was a pain for him, but he found the problem within 15 minutes. Simmons is my only HVAC system contractor. I know the age of the existing system and understand it only has a few years left in it. I feel confident that Simmons will keep it running great and when the dreaded day comes, it will be Simmons technicians installing a new system.

My heat pump needed repair so I gave them a call. They can take a look at it in 2 to 3 weeks.read more

Overall, very satisfied with AIRESERV and my technician Michael Scanlon…read more Issue: Realized 2/5 Bedrooms barely got any airflow. Called this business and scheduled an appointment. Michael arrived, did troubleshooting, and gave me a recommendation as well as the quote. 2 weeks later, I was ready and scheduled the repair for Michael to come out and fix it. I was skeptical at first as this was my first time dealing with HVAC, but wow! Michael was able to even out the airflow to all bedrooms, while living room downstairs was still pumping out cold air. Solution: Simply reducing downstairs ducting from a 14" to 12". Extremely satisfied with his work and if I have any issues, I'll call them again. For anyone with HVAC concerns, stop right here and reach out to AIRESERV - they'll take care of it.

I've had a service contract with Aire Serv for a few years now because they really are the best of…read morethe best, but recently I sold my home and had to complete some repairs as requested by the seller and of course Aire Serv was up for the task. I had the pleasure of working with Stephen B. who is an absolute gem. He's got a really great spirit and attitude and knows a lot. He was respectful of my home and time and I truly enjoyed his presence and great job he did with the repairs. I also appreciate that he takes good notes, photos and videos. All of which are important when selling a home. I also want to mention Tiffany at the office, she has been amazing throughout the years and such a pleasure to speak with. She follows up and goes above beyond without being asked. She is one of the main reasons I'm a repeat customer. I enjoy calling here bc I know there's a good chance I'll get Tiffany on the line and I know she will always be kind. A wonderful group of people I've had the pleasure of doing business with over the years.

Had an emergency during one of the hottest days in July, on a Sunday. They sent a technician out…read morethat same day. Diagnosed the HVAC problem and got it fixed the next day after the parts arrived. Great prices and great service. Plan to use them in the future to install a brand new HVAC!

Absolutely horrible experience! Shows up the first day, does not complete the job...missing parts…read more I take time off from work two days in a row, doesn't show up or call...I have to call for status. Installed the wrong part which could've killed me. In short, installed an outlet that created a condition that could have electrocuted me. Comes back to install the correct outlet, doesn't have all the parts. Comes back again, missing parts. I have to call him most of the time. Absolute train wreck. Don't do business with this company!!!!! If I could give a zero star...I would. BTW...my review is being nice.