So far so good! I…read moreshopped around and had 5 companies come to my home and give me estimates. I needed two new HVAC units and I knew it wasn't going to be cheap. You'd think that having to blow (no pun intended) that much money these companies would be falling all over each other to get my business? Am I right or am I crazy? Anyhoo out of the 5, only two actually called me with estimates and explained the process...only two. Oh Hampton Roads c'mon you're better that that! Now remember, they all went to my home to see what needed to be done, but only 2 called me back with information. Anyway company #2 gave me a written estimate, and when I called with follow up questions they were less than helpful. Enter company #1 White Goods Services. Rusty (yep) called me and emailed me a lot of information, and even sweetened the pot a bit for me since I was on a tight time schedule. He was patient (I am stationed overseas and was flying home to oversee the install) with all my internet phone calls with more than likely dumb questions. But he wanted my business and explained it all in great detail to me. Even though at points during his phone calls my eyes did glaze over a bit, I mean explaining HVAC systems isn't exactly riveting like watching an Avengers movie...but I digress. Once at the home he came out with his crew (who by the way were the utmost professionals, going out of their way to make sure everything was perfect) and began the install. It took two days as this was a rather big job. Once it was done the house was cool, (pun intended) and all the new equipment was given a thorough inspection along with follow up visits to come. They taught us how to use the state of the art panels and climate controls, and bonus hey I can set the ac to freezing though an app on my cell phone just to mess with my tenants heads now..lol! They might think the house is haunted...But I wont. Out of all the companies Rusty and his team were not the least expensive, but they offered more bang for the buck in terms of service agreements and warranties. I have to say after dealing with this company I will always recommend them to anyone looking for honest HVAC repair or install. It was a quick turnaround and every bit of it went according to a plan Rusty laid out for me. No surprises, no added costs, I got exactly what I paid for. Really hope this reviews puts others on the right path to finding an honest HVAC company. I also hoping Rusty names his next horse after me, either way I am glad I called White Goods Services.

Tried these guys again, and after being treated extremely rudely by the owner over the phone I've…read moredecided I'm done with this business. He accused me of "taking up his time" when I actually canceled the appointment to spare them the extra time to come out! I just wanted to speak over the phone with the technician who was last in our house and ask him some questions directly, but I guess that was an unreasonable request! Unreal. It seems every time they come for some kind of maintenance something goes wrong with our system. The billing is very disorganized and we were over charged, which I had to discover by looking through bank statements. The billing was refunded, but that should never have happened in the first place. Time to move on. Unfortunate.

After dealing with recurring drain backups for years, I had several companies come out to inspect…read morethe problem. Unfortunately, most of them would simply snake the line and move on without determining the actual cause. Recently, the issue became much worse. The drain was moving extremely slowly, and water began overflowing. I called Kellam, and their team responded quickly. What impressed me most was that they didn't rely on guesswork. Instead, they performed a camera inspection of the drain line to identify the root cause of the problem. I'm very thankful they did because they discovered years of buildup in the line, as well as a broken section of the pipe that had been contributing to the ongoing issues. Their technicians took the time to explain everything clearly and helped me develop a practical plan to clear the drain and install a pump system to improve water flow and prevent future problems. I've trusted Kellam with my HVAC needs for years, and now I'm equally impressed with their plumbing department. Their professionalism, expertise, and commitment to finding real solutions set them apart from other companies I've worked with. If you're looking for a reputable, honest, and knowledgeable company, I highly recommend Kellam. They have earned my trust once again.

We have had HVAC service contracts with Kellam for years. Since the new management took over,…read more there is very little PM happening and a huge amount of upsell. The plumbing and electrical inspections are a joke. This used to be an honorable company.

Professional, polite, accommodating, and very patient. Tenant texted me late Friday and Ashby was…read moreable to fit me in the next day according to tenant's schedule. When he arrived, he had to wait for my tenant to come home. After diagnosing the issue, he texted me the issue, sent me a photo and provided a fair quote. I did not have my phone with me and responded 10 minutes later. He was waiting for my approval. I would have been annoyed, but Ashby remained polite and professional. This is my second time seeking Ashby's help, I am definitely using him again in the future. I highly recommend We Care Healing.

They are dishonest and treat you with disrespect! The owner acts inappropriately! Texting…read moreinappropriate things that don't relate to his business.They tried to fix our AC unit but left all it open and did not put it back together. Then we texted them and they ignored us. Told us we needed a part that didn't even exist for our unit. They actually texted us that they weren't experienced enough to help us. Why have a AC business when you dont know what you are doing? Then after many phone calls and texting, we were sent a message that was inappropriate and rude. They came to put it back together and they acted unprofessional and inappropriate! I don't recommend them. Do yourself a favor and go elsewhere!

I have a new unit (2 years) and the service today with Jack was awesome as always and my dogs LOVE…read morehim.

Our AC unit was blowing warm. Wrote Atlantic Shores a text on their website and was quite impressed…read morethat we received a phone call within an hour of the message. The two techs showed up the next day as we had requested and were very professional and kept us apprised of the work that would need to be done. Thank goodness it was an easy fix. They had us up and running within minutes, and then performed maintenance on the unit. We recommend this company.

They installed a new AC unit and duct system for me soon after I bought my home. The owner was a…read moregreat, friendly guy and the technicians did well. They were straight with me on how everything should work. This is a great local option and I felt that the quotes on their services were fair.

Very unprofessional leaving me in limbo about what was going on at a rental property so I ended up…read morecalling someone else to rectify the issue, because I couldn't afford to let the day get away I essentially paid him for nothing but excuses about the lack of communication.

I had a great experience with Newbern Mechanical the other day. My heat pump died on Sunday. I…read morecalled Newbern first thing Monday morning and they were out in no time. The technician removed the cover and within minutes had the faulty part replaced. That was a relief. Thanks Crew at Newbern!

Newbern Has installed 3 new systems for my House and business…read more They worked hard to try and keep my older existing units running first, and gave me options to repair or replace. Never pressing me to replace. Always very honest assessments. When I decided it was time, they went out of their way to do the job right. Replacing and adding new duct work and returns where needed. They were very clean and neat. I don't get impressed easily, but they thoroughly impressed me.

This was the 3rd time I have used Fusion, all for different reasons. I will never use another…read morecompany! Always fast, pleasant, honest and as a single female, I'm thankful they have never attempted to upsell with service not needed. Thank you Jose for getting us cooled off in record time! C Delaney, Chesapeake

It was time for my cooling maintenance and Morgan came to make sure everything was working…read moreproperly. I had to work, so he called me on FaceTime to make sure he had the right key for the gate to the back yard and he took care of everything, including giving my very happy dogs a treat! (They love him!). He called me when he was done to let me know everything was good and he locked up. Great value for the maintenance plan, and we love Morgan!

Needed a new HVAC system to comply with an inspection report for a closing on a house. They got it…read moredone within time, no problems and sent pics. Very satisfied. They were about 1 to 2000 less expensive as other hvac pros I got estimates from.

Terrible service. I had dampers added to my home AC system. A week later the heater didn't work and…read morethe tech told me their first tech installed incorrectly, disconnecting my heater system, which according to him, could have caused a fire if I had not detected it. Weeks later my system leaks and I called them back to look at it. The man entered my house (no greeting) angry and raising his voice telling me he installed the dampers correct, extremely defensive and angry before I could even say a word. When I called the office to report his behavior, they told me "Chris is just an excited man" and justified his demeanor. They told me this was expected and should have known that my ducts weren't insulated. They never warned me about the downside to adding dampers to my system. They were extremely rude. Don't give them your time or money.