I have a new unit (2 years) and the service today with Jack was awesome as always and my dogs LOVE him.

Our AC unit was blowing warm. Wrote Atlantic Shores a text on their website and was quite impressed that we received a phone call within an hour of the message. The two techs showed up the next day as we had requested and were very professional and kept us apprised of the work that would need to be done. Thank goodness it was an easy fix. They had us up and running within minutes, and then performed maintenance on the unit. We recommend this company. read more

We just had our bi -annual service one two Mini. Splits and a Tankless Hot Water Heater. Jack Davis was great and was very helpfull to maintain all units! He was efficent and fast! Nick M Va Beach Va read more

Cold air and fixed all my problems that were HVAC related . this is excellent company to work with. We had two train units installed by Atlantic and they do good work. They are very responsive and give you an appointment superfast. read more

Everyone in the business was professional and kept to their word and contract terms. The install team took their time with our home and asked us how we preferred things to look as we had new siding and we're concerned with preservation of aesthetic. The unit is as promised, super quiet and cools well. Confident heating will be the same. They were neat with caulking and careful to secure line sets and unit as manufacturer recommends. Very nice crew who pulled the permit and did the job not only to code, but went beyond in their care during installation. Very good company who seems eager for business and aims to please. One week from estimate to install. Price is what the market rate seems to be based on other estimates and military discount was applied. Very happy customer. read more

They have worked on my residential and commercial units and done a great job. Trustworthy a thorough.

We needed a new AC while purchasing a new house and Hal worked with us to get us quotes and energy efficient documentation for the mortgage lender. He went the extra mile to get us what we needed before closing. The equipment and install all arrived on time! Hal and Michelle are extremely personable and professional and treats you like a person than just another client in and out the door. Very refreshing to see. Arthur and Lawrence did the install and were extremely professional and discovered the previous system was installed wrong and didn't drain properly. They could've saved time on a hot day and installed it the same way but they took the time to correct it. That's honesty that is hard to find today and why I will be coming back to have my water heater installed later. Thank you guys and we are looking forward to the next job! Phil and Summer read more

I would highly advise you to steer clear of this company. I called for a technician to come out after I had done all my troubleshooting. Long story short, I have two units under warranty and just needed a licensed HVAC to come out and confirm that my compressor was required to be replaced. The first technician had an attitude problem because he was on call and had no idea what he was doing. He couldn't perform a simple diagnostic and figure out why my breaker was tripping. He told me to replace parts in my air handler, which made no sense because it had no relation to my problem. He broke my defrost board while testing it and told me this was my problem. It was never bad, by the way, so that was a lie. The second technician came out and told me my compressor was not bad. Wow not sure if this guy even had his HVAC license. He told me to hire an electrician and that my breaker was the culprit. He told me how he treats all his customers like he was working on his own unit but spent 5 minutes on a wrong diagnosis. My friend is an electrician and verified that he was wrong and that I should never use this company again. Do your research online and utilize videos on youtube to help troubleshoot your problem before you waste $105 for a company to come out and lie to you. They will tell you anything to take your money. The compressor was my problem and was covered under warranty. I found another HVAC technician that did his own work and was extremely trustworthy and professional. He told me you could not trust these companies as an HVAC technician for over 30 years. He said they will tell you anything to make you buy an entire unit and take advantage of you. Don't let the reviews from this company fool you. As a service member who served this country for over 20 years, it's embarrassing that companies like this exist and have zero integrity! read more

My father just had a question about the model of the air handler that had been installed by Atlantic Shores, that's still under warranty mind you, and they told him he needed a service call appointment $$$ and that it would be 5 days. Really to just answer a question about a model? Not everyone in their 70s/80s is going to be able to climb in the attic and find the model number and google it (turns out the manual was left in the attic next to it). This is after having an a/c issue during the heat wave and telling him once again 5 days to even look at equipment that's still under warranty. read more

Fantastic and Fast I had a water heater that died. I called around and Atlantic Shores came by and not only gave me a great quote but they were also able to fix it the same day. The team was great! Personable and knowledgeable. I will say that I had a previous company come out and misdiagnose the issue and gave me an assessment that could have easily doubled the price. I will not name that company but I will say that I am really glad that I called Atlantic Shores instead of trusting the original company. We will be using them to also do our annual maintenance. read more

A/C went out. Gave them a call and they were out in a couple of hours and had my A/C fixed in about 30 minutes. Great service and COVID safe. This is the second time I've used them for emergency AC service and Joe has been our service rep both times. He always diagnoses the issue quickly and has the repairs done in no time. Very professional and at the same time very personable. I won't hesitate to call them again if I have a new issue. read more

Atlantic was sent to inspect my unit on 6/26 by Commercial Insurance Services (as assigned by my homeowner's insurance). Their findings, per CIS report, was that my air handler needed cleaning. My insurance approved & issued payment (to me) for that service to be performed. So I scheduled an appt. At that time they said they recommended a leak test. This was not on the report sent to my insurance. I requested an invoice & a copy of the report to prove to my insurance that additional services & associated costs were recommended. Atlantic refused to send me either one. They said I would have to get it from CIS. They also told me one day prior to the appt that they weren't authorized to perform the work. Although CIS clearly stated in their report that Atlantic could do the work fir $416.01. I got that straightened out by calling CIS & had then give Atlantic the "ok" to work directly with me. Yet the next day (the day they were supposed to do the work) they said it would be a waste of time to clean the air handler if I didn't do the leak test. Again, nobody will show me or send corrected report to my insurance. Therefore, I declined the $288 leak test & opted to get the air handler cleaned for now. Next, I get an email from the mgr declining to do ANY of the work!! This is work they recommended. I've been dealing with this for over 2wks & am back to square one & will have to hire another contractor to start from the beginning & hope the price is the same. VERY poor customer service. All they had to do was give me an invoice & copy of their report. I asked them to work directly with CIS to resolve this. Instead, they've proven they don't care about their customer. read more

made appointment with us for scope of repair/replacement of our 10 year old unit. gave decent price for new unit outside and air handler inside. Set up appointment and took less than 5 hours. cleaned up area, took all of the old equipment away, explained new features of the Trane units and made sure everything was running properly. We were pleased with the quality of work plus the employees were as good as any we have had for repairs around our home good job! from near Windsor Virginia read more

This company is FANTASTIC. We have a York Affinity heating/cooling system, and apparently there are a limited number of dealers and repair services in our area that work on them. Although they were booked on a Friday, I called them and they scheduled an appointment for today and let me know the technician would be here between 8-9am. He was here at 815. He called me when he was standing outside of our front door, wore surgical boot covers to keep from getting the floors dirty, and was 100% courteous and explanatory in what he was doing. I think his name was Ryan. We'd had a family friend (who's a heating/air specialist) come look and test our system, but he wasn't familiar with York, so he didn't repair it; he gave me some areas to narrow it down to, which is what I gave to Ryan so he could diagnose the problem correctly. After spending about 2 hours outside running diagnostics, he ultimately fixed the problem.. mind you, it snowed two days ago and it's still 36 degrees outside with light freezing rain and some snow on the ground. Cons: they do charge an $85 diagnostic/travel charge to come out and see what's wrong. Also, it's a heating and air specialist, so they already have a pre-set list of charges for certain fixes (just like all other companies do), so be prepared to spend money if they fix something. Pros: there isn't enough room to start filling this section out. Big points: he was ON TIME, he explained everything to me (what he was doing, why it wasn't working, what was wrong, etc..), he was quick and for the most part SEEMED to know what he was doing and what he was talking about. He previously worked for another company & has only been with them for a couple of months, but still did his job and fixed our problem (it was essentially an overcharge of refrigerant, which was causing our compressor head pressure to skyrocket, essentially tripping our outdoor unit to shut down completely). He's only been gone an hour, but I felt the need to write a review now while things are working. Lastly, they have a GREAT yearly service plan, which we signed up for today (called the "Energy Savings Agreement). Here's the link to check it out: http://www.atlanticshoresusa.com/services/stress-free-maintenance If every technician is like Ryan, then I want them back every single time. read more

I had a service tech that came out and distiquesed my problem. The service tech was great his boss came out all upset starting yelling at this tech and peeled out in my yard!! Not professional read more