Wendel is professional, communicative and expedient. He made himself accessible during the holiday…read moreand we have never been more grateful. He was very fair with us on price and explained why, what and how long on repair which made us feel at ease. He is trustworthy and honest! Grateful he picked up the phone and was our resource during a stressor on a holiday. He repair was completed in a timely manner as promised and we are 100% satisfied! Many blessings to you Wendel!

My check engine light had gone on along with a few other notifications. I got that sinking feeling…read moreone does when this happens. I had gone to an auto parts store for a diagnosis, which they gave me, but as it was a Sunday, hardly anyone was open except for Stewart's All About Auto. When I called him and told him the issue, he gave me several possibilities. When I asked when I could see him, he actually offered to come to where I was and fix it. I happened to be at church during that time and he fixed it right before the service was over. Not only this, but the next day when the issue seemed to come again, he repaired the issue with no additional labor charges. He was reasonably priced and made certain I was not overcharged for parts or labor. The fact that he came to where I was to fix my car was even better than I could have expected. I highly recommend this business and will be dealing with them from now on in the future.

Keith took my call after my transmission went out! It was a Saturday afternoon, no one else was…read moreopen and I would of been completely screwed had he not helped. He had me picked up and towed at no cost. He ended up driving 90 minutes to get the let on a Sunday so he could get me home on Monday! Keith took care of me and communicated through the whole process. He went above and beyond, he gave me a great price and was a pleasure to work with. Don't hesitate to call him

Absolutely fabulous service, fair pricing, and kind employees. A real blessing to have them be able…read moreto come to me and get things handled in less than an hour during such a stressful time. Highly recommend.

my husband paid to have a frame built over 2 years ago and he never received it. they kept putting…read moreit off and telling him 4 week, 6 weeks or 8 more weeks and now they won't return his calls. DO NOT do business with them. Total SCAM!!!!!

Mobile tech Corey was outstanding. He diagnosed the problem and got us up, and back running in 20…read moreminutes. As a kicker he told us that my prized APU needed servicing. Thanks Corey you are the best from Burgundy Peterbilt.

We purchased a truck was on the road one day and the motor started knocking try to get a hold of…read morethem and they refused to fix it even called their headquarters and they still wouldn't fix it my son got out of the military from the Navy disabled veteran and that's the welcome MHC gave him

I purchased a used garbage truck from TLG Peterbilt as a startup business owner. From the day I…read morepicked up the truck, I had concerns that something wasn't right. As someone new to the industry, I put my trust in TLG Peterbilt and Gabe, the salesman who handled the sale, believing they would help me find a reliable truck that would allow my business to succeed. Almost immediately, the steering gearbox was leaking, and I pointed it out as soon as I arrived and looked over the truck. The hydraulic hoses were leaking as well. To their credit, TLG Peterbilt paid for the replacement gearbox, but I was responsible for the labor and time required to install it. Shortly afterward, I discovered the brake lights did not work properly. After a lengthy struggle, they eventually purchased the electrical parts needed for the repair, but I still had to spend countless hours tracing wiring issues and making the repairs myself. As a first-time garbage truck owner, I did not initially recognize that the rough starting condition was a sign of a much larger problem. Because I was only operating the truck a few hours each week while building my customer base, it took time to identify the issue. I have since learned that the truck appears to have a failing head gasket, but that problem is being caused by a sunken cylinder liner. That is a major engine issue that likely existed long before I purchased the truck and is far more than just a head gasket repair cost. TLG Peterbilt's website states, "Our business depends on your business." Unfortunately, my experience has not reflected that promise. They knew from the beginning that I was starting a new sanitation business and that my livelihood depended on having dependable equipment. Instead, I ended up with a truck that has experienced serious issues from the start. For an established company, a major engine repair may be a setback. For a startup business, it can be devastating. Between repairs, downtime, lost productivity, and the possibility of a costly repair to address the sunken cylinder liner and head gasket issue, I am now facing expenses that may be more than my new business can absorb. I appreciate that TLG Peterbilt assisted with some parts along the way, but I cannot ignore the fact that the truck had multiple significant problems almost immediately after purchase. I trusted their experience and expertise when making this investment, and I am deeply disappointed with the outcome. I hope sharing my experience helps other small business owners ask more questions, get independent inspections, and carefully evaluate any used truck before making such an important purchase.

Had such a great experience. Disclaimer! Im a girl and don't know shit about trucks…read more Came in to purchase parts for engine. The guy behind the counter was awesome. Advised us that sometimes, specific to our issue, you don't need a new part, you can cut the part before. Again, I'm a girl. I don't know and I don't care. But husband knows, husband cares. So, the $200+ part, got to be returned the next day. Thank you very much. But that's not the best part. Dana gave me, yes, GAVE me an armrest for my seat! OMG. How freaking awesome. Great people here!

Easily accessible off the main artery leading from Missouri to Oklahoma. Variety of drinks. Fast…read morefood like burgers, hotdogs, and chicken. Dessert coolers with pies and donuts. I noticed there were some traditional Indian snacks too, such a as mango lassis and gulab jabun (Indian fried donuts). Though not open at the time of my visit, this travel center often has a restaurant that serves Indian food, good by reputation! I would like to try it on my way through sometime! Clean bathrooms, showers available, nice staff.

Good travel stop with friendly, informative customer service. The staff was helpful and welcoming,…read morewhich is always a plus when you're on the road. The truck stop has the usual selection of snacks, drinks, and quick food options. It also has an Indian-style restaurant, and for all you Starbucks lovers, there's one of those here too. The overall facility was clean, and I'd give the restroom an 8/10 for cleanliness. Truck drivers can also get a free shower with a fuel purchase of 50 gallons or more, which is a nice perk. I'm curious to see what their breakfast selection looks like, so I'll probably stop in one morning and give that a try. **update. I got breakfast but go before 9:30.. not sure if they close breakfast at that time or before but they said closed for breakfast. That was VERY DISAPPOINTING. I got lucky and the cook decided to make it for me if I waited.

Had an alternator go bad while traveling. Got us back on the road within a few hours. Great…read morepeople, great service!!

Great service - very trustworthy. They guys were helpful and quick; fit me in without an…read moreappointment.

the facilities were good for waiting, but honestly I pretty much Exclusively drive Kenworth and…read morethis is the worst MHC experience I've ever had. sent my 26 t680 to the shop because the AC was going in and out I told them the compressor was making noise under the hood. they opted to change out the controller under the dash. a week later. No Air at all. back in the shop. currently diagnosed with a bad AC compressor at a loves because I was in the middle of nowhere now we are back at another KW dealer so they can finally swap it out. also in Joplin when my truck was done I was not notified I had to go to the counter and ask after seeing that it was in the parking lot. Just usually expect better from a dealer

Subject: Request for Assistance and Compensation - 2019 Kenworth Transmission Replacement &…read moreWarranty Concerns I am writing to formally express my concerns and request assistance regarding the purchase and condition of three Kenworth trucks my company acquired from MHC Joplin in October 2024. This letter outlines several unresolved issues we've encountered with the 2019 Kenworth ("Blue Truck") and seeks compensation for a significant financial burden we incurred after repeated assurances regarding support and warranty coverage. Background: In October 2024, I purchased three used Kenworth trucks through David Guilford. It was clearly communicated and mutually agreed upon that each unit would be financed under separate loans for flexibility in resale, based on past difficulties experienced with grouped loans. Additionally, I requested warranties on all trucks, as we were transitioning out of older Freightliner units with similar issues. The value of warranties and separate loans was thoroughly discussed and agreed upon with David prior to signing. Upon receiving the final paperwork from Paccar Financial, I noted that all trucks were combined into a single loan and no warranties were included. After expressing concern, David advised that correcting this would delay the process. Due to urgent operational needs, I reluctantly moved forward under the assurance that third-party warranties would be provided -- which were never properly fulfilled. Ongoing Issues: Upon delivery, the 2019 Kenworth (Blue Truck) was already in the shop for service in Joplin. My driver picked it up and within 200 miles, experienced ABS warning lights. We were advised to take it to our local shop. We spent $2,500 in labor costs alone to diagnose the issue. While ABS codes were reported, transmission error codes were also detected from the outset. Over the next 6 months, this truck experienced multiple failures and escalating maintenance costs, culminating in a complete transmission failure. We paid $22,000 for a replacement transmission. I reached out in June 2025 to request assistance, given the early detection of transmission-related issues and the fact that this failure occurred within a short period of ownership. Unfortunately, I was told that nothing could be done and was not referred to any higher representative. Additional Context: I later discovered that Paccar issued a transmission failure campaign, but only for larger corporate customers (e.g., Amazon, Schneider). Despite similar failures and known issues with these transmissions, smaller customers like us were not included. One of the 2020 Kenworth units also had a sensor failure, for which partial reimbursement was provided only after repeated follow-ups. Altogether, we have spent over $75,000 in repairs on these three trucks -- a burden that would have been avoidable with proper warranty support or transparency about existing known issues. Request: I am respectfully requesting partial reimbursement or assistance specifically for the $22,000 transmission replacement on the 2019 Kenworth. I believe this is a fair and justified request given: Transmission issues were documented shortly after purchase. A manufacturer campaign existed for similar failures, which we were excluded from. Assurances were made regarding warranty coverage that were never delivered. Our decision to proceed in good faith was based on urgent operational timelines and trust in your dealership's representation. We chose to work with MHC Kenworth and David based on a previously positive experience, and because of the urgency of our fleet needs. However, the financial and operational impact of these failures has been severe, and I feel it is only fair that your dealership and/or Paccar consider providing support. Please let me know the next steps toward resolving this matter. I am willing to discuss this further with the appropriate person or department, and would prefer to handle this amicably without further escalation. Thank you for your attention.