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    Highland Glass

    2.6 (8 reviews)
    Closed 8:00 am - 4:30 pm

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    Schaaf Window

    Schaaf Window

    3.3
    (11 reviews)

    We have used Schaaf Windows previously and this was our third time and as usual they were…read moreoutstanding. Rich Deckinga is so great to work with. He knows his products and is very honest and trustworthy. His recommendations of what are best suited for our needs have been consistently perfect. The installation teams are very neat, considerate, on time and perfectionist (Thank you Jimmy and Corey) at what they do. When finding a contractor you always hope for a good experience. In our case we remain loyal to those who have proven they will do as they say. Schaaf Windows lives up to their promises. Thank you, Charles & Gail Commerford Frankfort, Illinois

    Just finally completed all the windows in our home. We did them on 3 trips due to the cost and we…read moredidn't want to take a loan out. Windows cost a lot no matter where you go. It takes about 6-8 weeks once you order. We had problems with our install on 2 of the trips. The second install the guy left caulk in 2 spots on our hardwood floor. We never called about this because we are planning to resand them. This is very careless on his part because he did have tarps down. The 3rd install the guy who put one of the octagons in never leveled the window. So as they were ready to leave and my husband checked the work it was obviously off center without even placing a level. The guy fixed it before he left. Now that the work is done, we are happy. Windows are beautiful. Just make sure to check everything over before they leave.

    Kraz Construction

    Kraz Construction

    2.9
    (46 reviews)

    We applied for a loan in March to refinance and the VA had many conditions. We decided to repair…read moreour garage but did not have the money. This company worked with our lender to have us pay some now and pay the remainder upon release of the loan proceeds. We signed a contract in May and was told 4-6 weeks to get the materials and it would be a 1-2 day job. Six weeks was June 23rd. They came on June 26th and 27th. The garage looks great except they did not measure for the window for the garage for 3 weeks after we signed the contract. We had to point out some areas that needed new wood which was not originally not caught by the installer crew. Then we were informed that the window was not there. Upon calling the company today, we are told that 7/16/26 is when the window would be in. There is no urgency given to our situation. My husband is disabled and the improvements to our home are to help with his accessibility. We cannot start with any other work until the loan proceeds are released. We thought they cared and would be diligent and on time. The work quality is there but the consideration for others timelines(like getting things done before winter) is totally lacking. We were considering them for additional work on our home but not now.

    ZERO stars! I purchased a new entry door, storm door,& all new hardware October 2022. With supply…read moreissues, the doors didn't come in until March 16, 2023.I noticed the storm door & hardware is wrong. Main door only had a keypad deadbolt & the storm door was the wrong one! They needed to reorder the storm door, the hardware & I had to deal with the deadbolt issue for a month. Also found the Main door wasnt flush/sealed with light coming through. I called them & told they would look into when they return w/ storm door. April 25, 2023-The storm door was installed, switched out hardware,one was still incorrect but forget it! The Installer stated he didn't like how 1st installer did the entry door, it was too loose. So he adjusted it & gave it a tighter close. Told me that I would have to push hard or pull hard on the door to latch for a few weeks until the seal around the frame forms to the pressure. Woohoo thought that was the end. NOPE! I had called them back, about a week later, new storm door wasnt shutting & hitting the frame due to expanding in sun. I also noticed the entry plate on door frame was also unstable & bent forward when stepped on. Like there was nothing under to support it. So I called them about that & was informed they would look into it when the come adjust my storm door. Thats not all folks! May 12,2023 I noticed a manufacturing defect in the panels of my main entry door. The door wasn't completely sealed together & looked like the panels were separating from each other & cut with a dull blade. May 25, 2023-They came back out,Fixed the sagging entry plate.Took pictures of the defective door & had to order another door & take about 4 months to come in! Two weeks later I also notice a crack in my door frame by the hardware & a random screw loosly between. I called it in. They stated that they will be able to fix it all when the door comes in. Its been 5 months & my door still didn't shut unless slammed to latch. My son would leave for school & the door wouldn't be fully shut. I'd come home to a door that could be tapped open because it wasn't catching the latch. OCTOBER 27,2023! (1 year since purchase) I called them for an update as it's been 5 months. They couldn't find my delivery papers so, they had the warehouse search if it was even there. They called me back stating it's never been delivered. So they stated it will be here on a Monday 10/30/2023 and install it 1st thing 9am Friday morning. I had to call off work just to get it taken care of. I asked Brandy about the frame issues as well because I don't want them showing up just expecting to switch out my door. They need to replace the frame again. She had to call the boss & discuss the issues to find a solution & call me back. November 3,2023 Friday It's 9:40am & no one has shown up. I called them because my daughter had a doctor's appointment at 12pm. I was told the guy was still at another location but he's finishing up & will be there shortly. I thought I was the 1st thing?! Around 10:30ish I call again. He's still at the first job! I had no show!!!! So I told her to forget it as I needed to get my daughter to her appointment. They show up January 5, 2024 w/ new frame & door. Frame is damaged! After inspecting entry door, I was asked to store the door at my home to minimize possibility of getting damaged. Appointment was set up week of January 29th. Called me the day before the appointment to reschedule. I was LIVID! BRANDY gave me attitude. I proceeded to tell her the time & money I've lost while paying off an incomplete door for 1.5 years! They showed up Saturday February 3rd (1 HOUR LATE) & it's still not finished. I'm missing a screw that was never screwed in on a hinge & a protective cover for exposed screws to the outer frame of storm door. Called & left Brandy a message that week requesting this. I was never called back. 12/7/2024 I'm hanging a wreath & the suction cup falls off the door panel & it took paint with it!!! I'm over it!! I've been paying off a $5299 bill since May of 2023! I wish Kraz Construction NEVER EXISTED!!

    Highland Glass - windowsinstallation - Updated July 2026

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