Just a great place for your eye care...... i have been going there for years...... 5 stars for the staff and the doctors....... rw baker, highland.......... read more

As a patient you feel they are just trying to penny pinch whenever they can. They require you to pay for an unnecessary retinal photo for $20. Insurance doesn't cover it because you don't need it. They did not tell me about this charge, and they insisted on me paying. Furthermore, I stated I wanted my prescription to take elsewhere, yet they forced me to sit down with someone to look at theirs. Then I said I could use my perfectly good old frames, and they said they would charge some fee for this which many other places do not. So bad customer service. I just wanted my eyes examined and quality eye care and advice, I did not want to make the owner wealthy. read more

I'm afraid I will never return. This is my first time getting glasses. I wanted the progressive lenses for distance and reading. When I went to get the glasses, the only thing I could read was about 8 inches in my line of vision without turning my head. I have $20 readers that work better than these. So, they made them again. Still the same issue. Now going to just go with distance and keep my drug store readers. The glasses were made for reading only and not distance. Yes, that is what I need, $200 readers. Fourth time, finally correct. I asked to be refunded for the additional price I paid for the progressive lenses and they said they could not refund me the $105 because it is not their policy. Well, here is my policy. I do not give business or recommend a business that seems so incompetent and non caring. Let me also say, they treat everyone as cookie cutters. They do not listen to anything. If you are not a cut and dry customer .... don't go. read more

This is a great optometrics office. It's very classy. The staff is friendly and helpful. The doctors are very professional and knowledgeable. The entire experience my family and I always have at Highland Optometrics is excellent. We have continued to be patients for several years. read more

Today was my first time ever going here & ever having an eye exam and I can say I am very pleased. Everyone that works here is incredible friendly, including the Doctor that assisted me which was Dr. Stinson. I was walked through every part of the eye exam and Dr. Stinson thoroughly went over all of my results. The girls at the front and the the other doctor that works there (Dr. Onley I believe) were all very helpful! They helped me pick out my very first pair of glasses and gave me opinions on how they looked on me. So if you're looking for a super friendly and professional family optometrist to go to, please go here. You will not regret it! read more

Every time I go to Highland Optometric, I have had a great experience. I tweaked my prescription sunglasses over the weekend and went in today to get them fixed. I walked in at 9am and left at 9:15am with my sunglasses repaired at no charge. Very helpful staff and optometrists. read more

Doctor Stinson is awesome, however his insurance processor Ariana refuses to remove the retinal scan requirement on my 16 year old son, who just had the retinal scan in December 2016. My son is complaining of headaches and blurred vision, and Ariana is too worried about policy and how much money to charge me instead of my son's eye health. I explained that we just saw Dr. Stinson and do not need the retinal exam but would like an exam for glasses.I also informed her that VSP indicated the retinal scan was an optional treatment. She was adamant that we had to do it again and was a mandatory practice dictated by the doctors. She would not relay my complain to him as she was following "policy". Additionally, this is all occurring before out appointment. She called me a week before the appointment to tell me that my son is not covered under insurance, which is not correct. She then made me call VSP and HR just to confirm that my son was covered. HR said it was a file upload glitch. If Ariana had waited until our appointment, she would not have caused me extra time and effort over a moot point, that she herself said was a typical problem at the first of the month. Why is she preemptively calling me? I feel this office over changes for services and works the system to bill the most from the insurance and co-pay from their clients. She also indicated that if i refused to do the full eye exam with retinal scan, then they would charge me $35 for a refraction exam that is not covered under my insurance. I cannot believe that this woman is a customer facing employee. I find her unbelievably rude and unwilling to work with customers. I had been a long time client and she is the most unreasonable person in the office. read more

Always pleased with this office. Doctor takes the time to talk with you, examine you and the staff always friendly. Nice, clean office. I brought my 90 year old father here and he said that Dr. Stinson was the nicest eye doctor he's ever seen. read more

My family has been coming here for a few years now and they've always provided excellent service. We now drive 30 mins to get here, but it's worth it. read more

I have used Highland Optometrics ever since I have needed glasses. The staff is excellent. They are so friendly and willing to help. Dr. Clayville is my doctor and has always been awesome. read more

I have been going to Dr. Stinson for several years. He is very thorough, friendly and knowledgeable. The whole staff is friendly, professional and personal. I highly recommend Dr Stinson. read more

I was charged for lenses that I ended up not getting. They wouldn't refund the difference and instead offered me 20% off a second pair of glasses! read more

We've been going here for years and love the professional service we receive! Mark & Doug are fantastic, so friendly and helpful! Prompt service! read more

Terrible customer service. Took off work early to have eye appointment wanted to get contacts. After appointment was told I needed to come back another day for training. The office manager Jackie was rude and difficult. Wouldn't recommend this place for exams or service!!!!! read more

Staff and Doctors were friendly and knowledgeable. After 6 weeks of waiting to pick up 2 pairs of glasses, one pair they said had to be sent back due to the wrong prescription. I picked up the one pair around closing time and was told to test them (Transitions) out in the sunlight. I was in a hurry and they told me that if I had any problems that they could be addressed when I picked up my second pair. 2 1/2 weeks later I go pick up my second pair, mention that the first pair do not change and they are fuzzy. I am told now by the staff, I didn't order Transition lenses. This is after the first girl was telling me how wonderful they were going to be. So the first pair of glasses are going back to correct eye location on the Progressive part on 8/24/20 now if I want the Transition lens I was told on 8/24/20 by the Manager it would be $140.00 extra. This is after the manager told me that I waited to long to have them fixed. (the date I bought them) I told her that it took them almost 6 weeks for them to deliver my glasses. ( I went to Costco and they took 7 days to do the same prescription on my sun glasses) She said that would have to call the So they call the lab, I don't know why the lab controls Highland Optometrics price. Now on 8/25/20 they are quoting $150.00 for the lenses. I guess the lab gets an extra 10 dollars for answering their call. This is on top of the almost $1000 I have already spent. My wife and I have been coming here for years. But no more, they would rather lose customers than try to work something out. read more

New patient here and I couldn't be happier. Excellent service and super friendly staff. Highly recommend.

This is the only Optometrist office that I have visited that has a mandatory $19 charge for a retina check. Every other office I have visited in the past 15 years makes this procedure and charge optional. Also, there is no mention of the charge when making the appointment over the phone, they get you when you when you arrive (very deceptive). The doctors here seem nice but I can see thru their fake smiles and their greed comes to light with this BS charge. Do yourself a favor and find an Optometrist that is honest and up front about their charges. read more

I just went here for the first time and what a great experiance. They were not only very professional and courteous but they very personable. They make you feel at home. Dr Stinson and his staff are top notch! I will be going there from now on. If you want an office that does a thorough job while making it a comfortable experiance then go here. read more

Great service and friendly, knowledgeable staff. The alignment on my progressive glasses can be tricky. But here they get it right every time. I also like their warranty. read more

I've only ever seen Dr. Stinson but he is so AMAZING! I didn't have any vision issues until about 8 years ago and I had a lot less money back then so, even though the doctor was amazing, I strayed and went to a few other eye places. The prescriptions they came up with at the other places were so horrific in addition to the fact that their process wasn't nearly as in depth as Dr. Stinson's! I couldn't even see with the glasses they gave me. So, I ended up back at Dr. Stinson's office and was able to see! All of their staff is great, their equipment is great, everything is very clean. One thing is, the prices for frames and lenses is high BUT compared to other places, the quality is a lot better. You really do get what you pay for. Their transition lenses are super dark and the ones I got at a place nearby is probably half as dark. Unfortunately, since I pay cash for my frames and lenses (contacts are covered by my insurance), I don't always end up purchasing them from here. If I could afford it, I would though... in a heart beat! Their stuff has always been top notch! read more

Super friendly staff. Clean facilities. Excellent services. The doctor is very honest and doesn't push things you dont need. Doctor and staf are oober helpful and explain everything in normal terms :) i would HIGHLY reccomend this optomotrist! read more

I've been a patient for many years and always find the staff, doctors and ambiance of the office great. Very helpful, very caring, and knowledgeable on my eye issues. Insurance details are also clear. Always happy to readjust my glasses. Highly Recommended! read more

Yes, they do charge an extra fee for a retinal exam. It was that very exam where they discovered a dark spot on my retina. Dr. Stinson referred me to my ophthalmologist at Kaiser who took the exam to the next level. It's something that is dormant but, no pun intended, we need to keep an eye on because of its potential to become serious. It was worth the money to get the initial exam and it would be worth the money to find out my retinas were perfectly normal, which they aren't. The staff, including those working the front desk, have always been patient, kind, and knowledgeable with our entire family, and sometimes we need patience, believe me! Why only 4 stars? The cost of their glasses and Rx lenses are quite high. We did try other sources for glasses like Costco and other places but Highland Optometrics has the best selection of oversized glasses, which my husband likes cuz he's such a nerd and spends a lot of time on his computer. He may as well look the part, too! read more

Dr. Clayville solves all of my vision problems. I have difficult vision, and this is the only place that gets my glasses right so I can actually see read more

From making my appointment on the phone to paying my bill at the end, everything was excellent. I was greeted warmly at the reception desk. The assistant who performed the pre-exam tests cleaned off each piece of equipment before we used it, and she explained each test clearly. The doctor was friendly and thorough and seemed to have plenty of time for me. I appreciated that he asked about my work and my hobbies in order to assess what my needs were for vision correction. When we went to the eyeglasses area, there was no hard sell to get me to buy new glasses. I was told the correction in my current pair really hadn't changed, so if I was still happy with them, there was really no need for a new pair. I am so happy to finally find an office that is professional and thorough and seems to value me and my business. read more

The doctor was more than a little late for my appointment because he was busy talking about politics to a man in the next room. Plus, the front desk staff is extremely rude. I requested a copy of my RX (which I'm entitled to per CA law), so that I could buy my contacts for less than what they were trying to charge, and this girl with dark hair at the front desk, basically yelled at me that I could get them there and wouldn't release it. Then the eye doctor suggested that I try these vitamins that they sold for dry eyes, and told me that if I wasn't entirely happy or didn't get the desired results, I would get full refund; however when the vitamins didn't do a thing to help with dryness, I requested the refund, and again the very rude girl at the front desk said they didn't do that. Does the doctor and staff have a different set of "rules"? Needless to say, I will not be returning or recommend this place. read more

Exceptional medical care for your eyes! Dr. Stinson is an excellent optometrist who spends quality time with each patient to ensure optimal eye health and vision. read more

I just had my second annual eye exam with Dr. Stinson. The staff is very professional, explaining each procedure and what the test results show. Once the assistant completed her tests, and I was seated in the exam room, it was less than 5 minutes before Dr. Stinson came in to complete the exam. He thoroughly explained the information he provided and he answered my questions in a way that I could understand, Lastly, the amount that my insurance provided toward the purchase of new contacts was reviewed with me, and I was immediately provided with my prescription. This was not my experience at my previous optometrist, so I really appreciate the service provided at Highland Optometrics. read more

My first visit to this optometrist. He and his staff were very friendly and thorough with the exams and explained everything to me as we walked through the process of the exam. The gentleman helping me with my glasses was also friendly and very helpful. I'm so happy with my visit. I will become a regular here and I have already referred a colleague from work. :) keep up the great work, you are all amazing at what you do! read more

The best experience - Dr. Peterson was the best eye doctor ever. She explained everything and took her time to make sure I understood everything. The two girls at the front counter were so sweet and excellent personalities. That is the first person you see when you come into an office and they were great! My family and I will definitely be back again. Thank you for the awesome experience! read more

Highland Optometrists and Dr. Stinson are excellent. We've been going to Highland Optometrists for over 15 years and always happy with their services. Dr Stinson always taking time to explain and answering all questions . I am very picky about the fitting of my glasses and Doug has always been very professional and so great with explanations, helping with fitting glasses to perfection. Staffs are great. We are very happy with Highland Optometrist. I would highly recommend Highland Optometrists. read more

Outstanding in every way possible. I have been a patient for many years and have always found Dr. Stinson and his staff to be very professional and very helpful. Highly recommended! read more

The Doctors, staff and service are wonderful and the office is neat and clean. The selection of frames for glasses is nice. I did check other places but I've decided to continue to purchase my eyewear at Highland Optometrics. I know that what I get will work for me read more

In my opinion, the Doctors and staff of Highland Optometrics are highly professional, knowledgeable, courteous and friendly. One expects to pay co-pays these days, and all co-pays were explained in advance when booking the appointment. All procedures were explained in advance and the results were explained in detail. The office offers a wide variety of stylish frames and is well staffed, wait time is minimal. If you live in Highland, or the surrounding area, the office is conveniently located at Boulder and Baseline, it is freeway friendly exit close to surrounding communities. For your eye care, highly recommended. read more

Great exam and Doctors! If that's all you want then definitely go there. They are wonderful! BUT if you also need glasses, take your prescription and run! They told me that my glasses would cost me $1,030.00 but don't worry because I have wonderful insurance that is going to pick up $700.00 of that so I would only owe $330.00. I have been purchasing glasses for YEARS as this is the first time I've ever had vision insurance. I have never paid over $280.00 for a pair of glasses. $1,030.00 for ONE pair of glasses? Really? When I asked why so expensive the response was to take my business elsewhere if I didn't like the price. Well, I am going to do just that. I have also filed a complaint with my insurance carrier (VSP) as I feel they should know that this place is billing insurance as well as collecting from the patients. I am also going to file a complaint with California Department of Managed Health Care. I have never left a YELP review before but this place made me very angry. read more