My last pup eventually passed... and I got two more dogs about 5 years ago. And still use Highlands Animal Clinic- and still beyond happy- pups too. It really feels like home and the vets take their time with both my boys. Like always, they make things easy and efficient and they have an app now (vetdesk I believe?) and it's very easy to use. When I can't take the boys to their appointments, my mom will and she loves highlands animal clinic too! read more

Highlands Animal Clinic - Veterinarians Near Me - Denver, Colorado

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Dr. Drake has been so great with my anxious pup. She really takes her time, is very responsive, and is so patient with both of us!!

We've been at Highlands Animal Clinic for years. Until the last year, it was great - loving, compassionate, & affordable care. But in the last year, fees have skyrocketed, compassion has plummeted, and customer service has deteriorated. After our 3rd bad visit in a row filled with bad attitude and contempt from the staff, we're switching to Berkeley Animal Hospital. read more

I came here because I thought I read somewhere they had reasonable prices- not true. A neuter on a 6 month old puppy under 20lbs is about $1,200 over the course of 2 visits, Maxfund is $210 with both visits. That said, the staff were extremely friendly and welcoming. read more

Dr. Wahl is fantastic! It was probably the most efficient vet appointment I've ever had. He got us in, immediately saw us, and provided exceptional care. Archie was feeling better within a day and we are very thankful. read more

Been taking my pets to Highlands Animal Clinic for over a decade. Dr Eric and the entire team there are fantastic. Very accommodating and none of my pets have ever felt scared about going to the vet. Highly recommend! read more

Our vet closed and Highlands seemed to have good reviews. The staff and doctors are good but the parking/trying to get an appointment is difficult even as current clients. I was scheduled 3 weeks out just to do a feces test so I had to go somewhere else. The waiting area is very tight (inside) otherwise you wait outside in a fenced in area. They are quite pricy as well but I think that's how it is these days. read more

I was in the upstairs exam room and heard who I assume is the practice manager making rude and inappropriate comments about the staff on the phone. I also heard nasty comments about the clients. The walls are pretty thin and the last thing you want to hear is something bad being said about your fur baby. So unprofessional and completely unacceptable. There's also no parking and the place just looks run down. The tech was great though, I wish I could remember her name. Do not go here. read more

Digging deep into my check ins to find a local biz to review today. Thought I'd show some love to Highlands Animal Clinic! For those of us without children, we tend to treat our four-legged pets as such. My dog, Curry, is my best friend and she deserves the best when it comes to a vet. I'll be honest, my girlfriend makes most of the appointments, so besides two in-person visits over the last few months, I haven't had too much interaction with them. However, the staff is undeniably professional and my dog gets excited when we pull up around the block. Wait times are usually pretty short, unlike a doctor's office for humans! They send postcards in the mail as thank yous and reminders for future appointments. If Curry's a fan, than so am I. Gotta remember to take pics next time I'm there! read more

Literal veterinary angels. After paying $80+ per visit at my former vet, I decided to switch for affordability. My preliminary conversation with the receptionist (her name starts with an M) was both informative and amicable. The gal on the other end listened to all my concerns, made me feel welcome and confirmed and re-confirmed my information and appointment time. They also asked if my pup prefers men or women-- this is SO important for my dog as she is very shy around men. The cost for new patient exam is $55 with every visit after that at $65 plus any shots, services, etc. Really great first impression and significantly less than my former vet. THEN when I take my pup to her first appointment, we start working with Dr. Ellen Camp. My Luna was absolutely terrified-- shaking and cowering in the corner. BUT, by the end, Ellen had Luna giving kisses and wagging her tail. We had to schedule a mass removal pretty quickly as it was growing fast! The next week, I noticed even more growth and called to bump the surgery up which they were happy to do NEXT DAY. The surgery itself was $650, about $300 less than what I had planned for-- great news. Since then, we've had a few hiccups (Luna's fault-- not the vet's) but the ladies here have been nothing but kind, responsive, thoughtful and sympathetic. Plus, Luna now looks forward to seeing doctor Camp and greets her with hugs, jumps, tail wags and kisses. It is literally the best care we have ever had. read more

I have been taking my dog here for about 7 years. Up until about 2 years ago, I have had great experiences. I have kept making the drive to this "trusted" clinic since I lived in the neighborhood when I got my first dog. It seems about when Dr. Jenkins sold the clinic, the customer service has gone extremely downhill. After a few less-than-pleasant customer service experiences with the front desk, this was the last straw. The Office Manager, Shawna, accused me of lying and kept me on the phone because she was uncomfortable with me for "accusing her staff" when I wanted to share my concerns about what I experienced. After explaining multiple similar, negative experiences with her staff, she told me that they weren't the best place for us to move forward, that I should find care elsewhere. From the other poor reviews on here, it seems I'm not the only one to have once loved this clinic, but have recently had negative experience(s). I think the only saving grace for this clinic is Dr. Anderson. I have been recommended to Dr. Hess at GoodVets in Golden from other patients who have had to go else where after similar experiences. read more

Hands down the best vets around. I was searching for a vet after a horrible experience, and a friend recommended Highlands Animal Clinic. I needed to get my puppy in somewhere pretty quickly because she was having allergy issues. I called Highlands Animal Clinic and they were able to set up an appointment in no time. I was nervous to take my 7 month old puppy because she is very scared of the vet and because our last vet shamed us into thinking we were bad pet owners (due to her timidness and the food we had her on). Dr. Erik Anderson kept all of our fears at bay and spent a decent amount of time with us going over suggestions. It was so nice for someone to give us recommendations versus telling us everything we were doing wrong. We were really impressed with the professionalism and friendliness of all the staff. Taking your pet to the vet is already a pretty stressful experience, so it helps to have staff that are understanding and helpful. Our pet had a couple different issues, and each were addressed with sound advice and quick tests. We appreciated the time and attention each staff member gave us, and it was a bonus that we didn't have to wait long. We are so pleased to have such a wonderful vet so close to us. It's very reassuring to know that we can get our pup an appointment quickly (if needed) and that we are in good hands. read more

I've been coming here with my dog for a couple years. Most recently she had a big infection on her thigh that just wouldn't go away. They didn't have any appointments, but called me with a last min opening due to a cancellation. I'm out of town so my dog sitter brought her in right away and said the appointment was quick and easy. I'm so thankful they did what they could to see her as soon as possible. We always have a good experience here :) read more

Final Straw A year ago they prescribed my oldest weimariner Rimadyl. Didnt bother to warn me to keep it away from my dogs due to its highly desired smell and taste. I was out of the car for less than 3 minutes and my youngest weim dug it out of the closed center consul and eat the entire bottle. When I went to Wheatridge animal hospital two vets told me the warn every clients AND put a label on the pill bottle. Then one of my dogs got an infection. The vet told me they were going to send a sample off and if it comes back positive they prescribe an antibiotic. I asked what happens if it come back negative will you still prescribe the antibiotic and she said yes. The I asked why do the test if you're just going to treat the symptoms and save us some money. She agreed. Recently, my oldest weim got cancer and we became aware of a tech firm the does DNA sequencing to determine the best method of treatment. When I talked to our vet she told me they wouldn't send a biopsies to anyone but who they work with and that she didn't have time to talk to this company or their vets. Aside, from Highlands Client normal nickel and diming (constant upselling of things you done need). They clearly don't give a damn - just ask around their reputation alarming. Aside from their normal upsell of shit your read more

We took our fur baby here for the first time today. Dr. Andy, Chelsea, and the whole staff were so professional and welcoming. It gives us such peace of mind to know that we have a caring vet clinic near our home. read more

To kick off this review it's worth noting that I treat my dog like absolute royalty and take the time to find the right care, food, vet, etc. Having moved a couple of years ago I found myself in need of a vet for my Great Dane. After a couple less-than-stellar experiences at other pet clinics and hospitals I gave Highlands Animal Clinic a try. In my dogs 9.5 years, he has never had as good of care as he does now. It's such a breath of fresh air to fully trust your veterinarian with a member of your family. The entire staff is great and Dr. Jenkins especially is incredible. Couldn't recommend them and her enough! read more

These guys are wonderful but keep in mind, if you have an older dog or animal and you need last minute/same day care, it's nearly impossible to take your pet here. They make you go to a local emergency vet. Not ideal. read more

Absolutely amazing care from the receptionist to the veterinarian! An actual veterinarian who does the exam in front of you and explains what he's seeing, possible reasoning and optimal solutions. A return call from the veterinarian after our initial visit with our sick dog was very impressive. I cannot say enough great things about this practice. Dr. Keith is an amazing veterinarian and this clinic is wonderful. read more

Highly do not recommend this place. My cat has a still-unresolved and uncomfortable issue that has not been identified or addressed properly by this office. We saw the owner and vet who lacked the proper empathy and care for our cat. We are now having to start at step 1 with another veterinarian practice after my cat has suffered months of poor quality of life. This office will recommend expensive medicine to resolve an issue that will not work and will be generally uncomfortable for your cat while also not admitting fault. They will then likely forget to call you back when they said they would and refuse to refund you for any unnecessary medications or tests. Don't waste your time. read more

My bichon, Cooper, has been a patient of Highlands Animal Clinic for a long time. He always receives excellent care and the team always patiently answers all of my questions. They are also usually able to schedule a day of appointment or next day appointment if your dog decides to surprise you with something concerning that needs attention. read more

Amazing , super caring team of dedicated Vets and staff. Bear my 15 year old dog has been seeing Dr. Jessica Hess for the last three years and she's great at listening to all my concerns, especially since my little fur baby is blind and needs a calming environment . I highly recommend this practice, they are very honest , professional and truly caring about your pets health . read more

I first want to start by saying this is the most personable and authentic vet care I have ever had. I have been coming here for 5 years because of the care I have received for my pet and the affordability of this clinic. I decided to write a review today because I came in a hot mess and they were totally awesome. They trusted me to do whatever I needed to pay them later.. but then they told me they had Apple Pay... and I pulled out my phone thinking I totally got this.. boom phone died. The two chicks working up front were so cool they went grabbed me a charger and saved the day. Annie you are awesome!!! Please give Keller and I a call anytime:) read more

I've lived in several places around the city since moving here 5 years ago. My most recent move put me quite far from my original vet so I took on the daunting task of finding a new vet. A couple people that I dog sit for use this place so I figured I would give it a try and I'm so glad that I did. I've since taken both of my dogs here and each time, everyone has been so caring and kind. My Cocker Spaniel gets extremely nervous at the vet (she starts trembling as soon as someone walks in the room) and my Beagle/Dachshund makes it known when she doesn't like something (she squeals bloody murder when they try to take her temperature, which means they never get to take it). The techs were very patient with both of them and Dr. Hess was so sweet and helpful. She even offered some at home remedies/practices for long term solutions, along with the short term medication. It puts me at ease knowing that I have somewhere close I can take my babies to if anything ever comes up. read more

Highlands Animal Clinic - Back of the koozies they have. - Veterinarians Near Me - Denver, Colorado

Super friendly and personal staff, quick and always on time of your appt (never happens at my doctor!). The appointments are thorough, and affordable. read more

I am reposting my post because it was deleted: I brought my 8 week old puppy here for the first time in the beginning of March. Our first visit wasn't terrible, but I felt as though all of the staff lacked professionalism and did not act like professionals working in a medical facility. The true problems began when I brought my puppy back in for his 12 week appointment to get his vaccinations. We discussed that he would be attending puppy socialization classes and that he would need all of the usual vaccinations. I left the office thinking everything was fine, until I was told by the puppy class that my dog could not come to the first class, because my vet had not given the correct vaccinations. I called Highland's Animal Clinic and they apologized that they forgot to give my dog one of the necessary vaccinations, so I brought him back in the next day. However, we still missed the puppy class because of their error. With the office staff's input, I scheduled another appointment for his next round of vaccinations that they told me would be in compliant with his vaccination schedule. To my dismay, a few weeks later, my puppy class called us to tell us we were soon to be out of compliance for our puppy's vaccination schedule. I thought to myself, how could this be? I followed Highland's Animal Clinic's orders and scheduled an appointment when they told me to. Turns out, Highland's Animal Clinic yet again made an error with my puppy's vaccinations that my puppy class caught, not the vet that I have entrusted with my dog's health. The final straw was when I brought my dog in with the fear that he could have a UTI. I showed up at the time that I had scheduled, but then waited 30 minutes in the lobby until someone came to greet me. It turns out the front desk staff, never notified the technician that I was checked in. I was then greeted with no sympathy and was rushed off by the technician as if I had done something wrong. I should have known to quit when all the vaccination disasters occurred. There are many vets in the Denver area and I see no reason to put yourself or your animal through this awful service, unprofessionalism and complete lack of responsibility. I am a first-time dog owner and I came to Highland's Animal Clinic with the expectation that I could trust them to take care of my dog's vaccinations, put his health first and be a resource for me. They did not meet a single one of my expectations. read more

The Highlands Animal Clinic is by far and wide the single best veterinary clinic in Denver. Having a 6 yr. old Siberian Husky, who finds himself in all sorts of trouble and frequents the vet, I've yet to find better care and understanding from a team than that at Highlands Animal Clinic. This past summer my gardener left our back gate open, allowing my husky to run out into the street and he was struck by a large truck. Long story short, Dr. Jenkins helped me through the process of treatment with another clinic until Highlands Animal Clinic was opened. (Now my vet clinic) Mishka is on a full road to recovery and from having a serious leg injury, through Dr. Jenkins understanding and amazing abilities, you can't even tell Mishka sustained such injury. I would highly recommend this clinic to anyone looking for a vet that is honest, reputable, and above all CARING. Mishka also apologizes for barking at the kitty in the office last week. read more

Highlands Animal Clinic - Veterinarians Near Me - Denver, Colorado

I am beyond disappointed with the service here. I used to love this place until this. This review will be long so bear with me. In January my dog became very sick. I made an appointment at Highlands and was seen quickly. The vet was with him all of maybe 10-15 minutes total. They stuck a thermometer up his butt, checked him out, ran a fecal test, and told me his results. Giardia. So common they said they "see a case at least three times a week". I was relieved to hear it was so common, and they said I would be leaving with my meds that afternoon. I was sold the meds (Panacur and Metronidazole), a box of FortiFlora, the $65 fecal test and a packet of pill pockets for over $400. Yeesh. I kind of shrugged it off but even still, shelling out $400 for a few things especially when the diagnosis is as common as they say threw me off. But, he started the meds and a few days later he was back to his old self. A few weeks later he became very sick again. Same symptoms as when he had Giardia. I was in-between paychecks and knew it would be almost impossible to spend another $400 to get him the same medication as last time, but his diarrhea messes in my apartment were becoming unbearable. I looked on 1800 Pet Meds and found the same medication on their website for dirt cheap. It was $25 for a single box of Panacur and not even $12 for the Metronidazole. Even with a $28 box of FortiFlora, the same pill pocket bag thrown in and even adding the $65 fecal test, my total would be around $140. Compared to $400!!! I was so shocked. To further see if this would be accurate, I called a veterinary clinic closer to my apartment and asked them what it would cost at their place for the same procedure/meds. They quoted around $200, roughly. Much closer to what I would have paid getting everything through 1800 Pet Meds and then one fecal test. This is where the nightmare begins. I made the order through 1800 Pet Meds and was notified that the Metronidazole is a prescription-only medication, and they'd contact my vet to authorize it. Highlands denied it and requested another fecal test to be sure. I said okay and at 8:30 the next morning I dropped by to leave the sample. Since it was a recheck, I was only charged $35 which was nice, but the front desk clerk said that they'd send the sample to the lab and I'll get a call with my results the next day. I was a little taken aback since the test I had during my last visit took literally 10 minutes to get the results. I told her that I would prefer to have the test done in-house rather than get sent to the lab. She confirmed this and said that I'd get a call with the results in 10-15 mins. I never got the call. I called them back 2.5 hours later and asked. I found out that they did in fact send it to the laboratory despite my wishes and that I'd get my results the next day (a Saturday). I reminded them that I specifically asked for an IN-HOUSE test. I was placed on a brief hold and then was told that they "got the sample back" (??) and they'd do an in-house test and that I'd get a call with the results in 10-15 minutes. I never got THAT call. I waited another thirty minutes before calling back asking the status. I was told that the results came back negative for Giardia, but they'd have to do a second more in-depth fecal test to find out what exactly is wrong, which would be $65. I said okay and asked how long it would take. The woman on the phone said "Oh, no time at all. 10-15 minutes." Right. I was told I'd get a call. Never got THAT call. I called back just over 2 hours later at about 1:45 pm (over 5.5 hrs since this all started) for the result and was told the girl I had been working with was on her lunch and she'd be back in about 10 minutes and I'd get a call then. Uh-huh. 2:50 rolls around, over an hour since my last call. No call from the girl at lunch. I call asking again and am told that she was with another client at the moment and I'd get a call when she was finished. I actually do get a call back a few minutes later and am told the results of the 2nd test. She wants to prescribe me the same medication that I requested through 1800 Pet Meds, the Metronidazole, and I could come pick it up. I politely declined, saying that I already placed the other order online. I told her I would just contact Pet Meds, send another request in for the medication, and they can just approve it and I'll have the meds sent to me the next day. The woman paused and seemed to get a little curt with me over the phone. She asked if I was out of town since I was preferring 1800 Pet Meds. I said no. She asked if it was just "more convenient for some reason". I said yes, and got no response. I feel like they were annoyed that I was getting the meds from another source. It took 6.5 hours for something that could've been done in maybe 3 at most. Unbelievable. Even if they can justify the cost of the meds, the amount of time it took to get a real answer was appalling. I will not return. read more

I've taken my cat Salem here twice. Once when she had a back leg issue a little less than a year ago, and then last week for breathing issues. My initial phone call about this current issue was met with a fairly rude woman telling me I should bring her to an emergency clinic, without her actually asking symptoms first. Then the woman told me they were booked the next day and to call at 8 am to see if they could squeeze me in, possibly. I doubt that was the case since we got an appointment fairly easily when we called at 8 AM the next day. I'm assuming she just didn't want to deal with my phone call near the end of the day. But I digress. On both visits I have felt like they actually cared about my cat's well being, but I have to drop two stars for a couple reasons. One being how expensive they are. I understand most vets are pricey, and you can't put a cost on your pets health, but it's hard enough dealing with a sick/possibly dying fur baby, to then also deal with a total bill of about $700. Especially when they can't figure out what's actually wrong with her. On top of that, the vet kept saying "he" when this was the second time we've brought HER in, and I'm sure the records clearly state that SHE'S a female. But I'm guessing lungs are the same whatever sex the cat is. My other problem is the horrible parking situation. They have a two vehicle carport in the back, but most people either don't know how to park properly, or just don't care that two cars should be able to fit in the space. Good thing I had my mother with me the second time, or I would've been hauling my cat in the cat carrier for at least a block, in crappy weather, just to get a shot and meds. All due to a rude person that parked very poorly. The first visit for her back leg turned out well in the long run. I'm hoping for a similar outcome this time, but she's an older cat so it's a toss up. The vet let me know that it could be a few different things, none of which would be a good diagnosis. That they got back to me so quickly the next day with blood work and xray results was definitely a positive, and that they got her in right away for a shot and meds was much appreciated. Even after all of that though, they still don't know what's actually wrong with her. At least they admitted that and wanted to make sure they didn't do anything to make her worse. If they had given her a steroid and it ended up being pneumonia, it would've probably been the end of her almost right away. Instead the vet said we'd try the antibiotic shot and meds, and to bring her back if anything got worse. We also need to bring her to the clinic in a few weeks for another xray, which should be much less in terms of money than the initial. I hate that money is an issue with my cats well being, but I'm not rich and can barely afford what we already put out. At least the vet understood that and didn't make me feel bad for that being the case. I do feel that this is an animal clinic that cares about your pet, and puts out every effort to help them feel better. Hopefully my next visit will prompt me to update this with a 5 star review in the near future. read more

Amazing! Super impressed and I was devastated to be leaving my vet in Long Beach, California. My little girl is my life, and Highlands staff made it clear she was in great hands! read more

Highlands Animal Clinic - Veterinarians Near Me - Denver, Colorado

Dr. Jenkins is great and a big help while I deal with my baby's health issue. Everyone there is so sweet to Rocco when there. Parking can be a challenge for late day appointments but they have 2 hidden parking spots. read more

We bring both our senior pets here and have only good things to say. They are easy to work with and knowledgeable -- and I don't get the feeling they're just trying to make money from us (not the case with other vets I've been to). Highly recommend read more

This is the best vet that I have ever been to! The staff is extremely friendly, and they spend time explaining things to you. They are also so great with the pups! Whenever I pick my dogs up from there, they always seem relaxed and a bit healthier. I am never worried about them being stuck in a cold kennel for the day and anxious. The team is really knowledgeable and calls to check up on my girls once I get them home. Priced reasonably! Not to mention the little house in the Highlands is so cute. LOVE THIS PLACE and the team! read more

Reccomended by friends and had a wonderful experience with the nurse and doctor even during this really weird time. Piper is in good hands!

I would not recommend this place to anyone! I brought my kitten who was 8 weeks old to this vet to get her first check-up. I was initially unsure about the sex of the kitten as I got her off of craigslist, but Dr. Erik Anderson confirmed that my kitten was female. I brought her back to this vet for at least THREE other visits to get the rest of her tests, shots, vaccinations, rabies, etc. Dr. Anderson continued to refer to her as a female and her paperwork and rabies certificate all indicate that she is female. My kitten is about 5 1/2 months old now. Last Friday 8/11/2017 I took her to the Dumb Friends League to get her fixed as they do free spaying/neutering clinics. When I got my kitten back they told me that she is in fact a BOY and that they had neutered him. They told me I should inform my vet. I questioned the anatomy of my kitten prior to his neutering a few times, but as I am not a vet nor have I had many cats as pets in the past, I trusted that my vet knew how to distinguish male from female kittens. Not only was I shocked when the Dumb Friend's League informed me that my kitten was a boy but I was infuriated that the vet I had brought him to FOUR different times did not give me correct information about my kitten who is now almost 6 months old. Either the vet is incapable of doing his job, was careless when I brought my kitten in for shots and examinations, or just didn't think to tell me that my kitten was not the sex he initially thought. Whatever the case, this is not okay from a client perspective and all of these point to being a very bad vet. How does someone who spent years in school and handles kittens and puppies all day long not be able to distinguish the sex of a pet? It doesn't end there. Debating whether I should go back to Highlands Animal Clinic or not, I decide to call them to explain what happened and hear what they might have to say. The vet was out of the office at 2:00 pm on a Monday so i had to speak to someone else. Her name was Debbie Mangels. I was very nice and respectful about the situation and expressed my concerns. Debbie assured that I would get a call back from the vet by the next day to talk to me about the situation. I never received a call from him. After not even receiving a call back I will NOT be returning to Highlands Animal Clinic and I will make sure that others know about this. Do not bring your pet here. read more

Even my dog loves this vet. Sweet, caring, and professional staff. Fantastic for general veterinary guidance and care. I would recommend using specialists in unique circumstances, or at least getting second opinions to the ones they recommend, but that's typical. Overall, a wonderful facility that I would highly recommend. read more

I found HAC on Yelp. We adopted a five year old terrier mix about six years ago. "Ralphie" has some issues, foremost is his declining oral health. We realized that he needed urgent dental care. After some research, I was impressed with HAC and requested n appointment to help Ralph. This all transpired right when COVID19 kicked in. These wonderful people honored our appointment, and cared for Ralph. Our initial estimate was for removal of 8 teeth. Once sedated, they determined there were five more teeth that had to be removed. We were quoted a reasonable cost for the initial procedure of removing eight teeth and honored that price for his total treatment. We are very appreciative of the care you proved our family. We strongly recommend them. read more

When I took my cat here a few years ago, I had a good experience, however it seems this place is going downhill. If you're looking for sense of urgency, good communication, and reliability, this is no longer the place. I spent $800 on blood work and scans. I was told the blood work results would be back Friday or over the weekend, yet received no phone call. When I called Monday morning, the office manager said the blood results were in but the vet would call me back to discuss. The vet tech did not call me back until 3pm that afternoon, which resulted in having to take my cat to the ER. After this experience, I called to speak with the office manager, as telling a customer they'll receive an answer over the weekend at the latest and not hearing back from them until Monday afternoon is unacceptable, especially when the issue goes from bad to worse. The office manager did not call me back until the 3rd day of trying to get in contact with her. When we finally talked, she told me the reason for not calling me back sooner was because she was dealing with some 'personal stuff'. Furthermore, their fax machine was broken and the blood work didn't come through until Monday morning. I truly could not believe the excuses coming through the phone. These are the reasons my cat's life was on the line? Additionally, when I showed frustration over the phone, she became defensive. I told her I won't be back and she said "I will gladly send you the records for your cat, bye." Like the other reviews I've read, it seems there is a staffing issue, starting with the office manager. I'm extremely disappointed at how this situation was handled. The actual experience at the vet was okay, but how everything was handled afterwards was atrocious. This was one of the worst customer service experiences I've ever had in my life. Their lack in reliability, communication, and sense of urgency almost killed my cat. read more

I cannot say enough nice things about this clinic. We moved to the Highlands 6 days ago from Texas. After a few days in the new house, one of our dogs had a seizure. We did some research and were able to get an appointment here. The receptionist who helped schedule the appointment was super sweet over the phone and when we arrived at the clinic they were great. The check-in process was easy (with just a few forms to fill out). We were brought into a room within 5 min of arriving. The vet tech that did the initial intake was courteous and efficient in getting all the details we could provide about what had happened, and Dr. Jenkins actively listened to us while we rambled on about what we saw. This was the first time I had seen a vet do the checkup while letting our pup freely roam around the room and do parts of the exam when our dog approached her. It was really sweet to watch and we were grateful for such a relaxing experience (for both us and our pup). After the exam and a blood draw, we were able to check out quickly and be on our way. Bonus - they have a little grass area in front that we let our dog walk around in to let out the jitters after the appointment before putting him back into the car. The next day we received a call from Dr. Jenkins letting us know the results of the blood work. She patiently answered all my questions and provided us a path forward that provided a sense of relief for a very worried dog mom. Another bonus - they utilize Petly which allows you to log in and view your dog vet records, upcoming vaccines, book an appointment, etc. Always glad to access that info online rather than attempting to keep track of a paper version. read more

Recommended to me by two friends when I got my little one. What an amazing place and team! Thank you, Highlands Animal Clinic, you are so fantastic! read more

Everyone in the office is super nice and friendly. They are everything you'd want from a local vet office, as long as they stay open I'll always take my dog to this office read more