Urban Vet Care has been treating my Portuguese Water Dog, Demi, for five years. Dr Justine Barone is an outstanding vet and compassionate to both the animal and the pawrent. The entire team is warm and welcoming, and they follow up after each visit to see how the animal is doing. At other vets, Demi starts shaking and hides in my lap. At Urban Vet Care, she bounds up, opens the door herself, and is excited to greet everyone. They're truly the best! read more

They have taken care of all 3 of our dogs, including one who is challenging, and they are terrific. Responsive loving care. Have yet to meet a team member we don't appreciate. read more

We recently had a poor experience at Urban Vet Care. We had been taking our cats here without a problem for routine check ups. Recently, our cat was diagnosed with Diabetes and I quickly got the feeling that maybe UVC doesn't treat cats with diabetes often. I believe they did their best but there was a serious lack of check in, compassion, follow up and there was also a bit of snide response (both from the front desk and the vet) and false reassurance that made us feel like our questions were too much. If anyone has gone through a new diabetes diagnosis, you know that it is life altering, complex and confusing in the beginning. We switched care elsewhere and have had a much better experience. read more

A sad shell of a vet practice, long ago succumbing to the draw of maximum profitability over your pet's health, your finances or anything that doesn't allow them to function as an exploitative leech embedded into the skin of your pet from the moment you walk through that door. Let me make it impossibly, exceedingly clear that you and your pet are a metric here. A meaningless statistic. Well, at least my pets and I have become that over the course of five or so years. Sure, they'll point to some pro bono work one of the doctors did in '99, but the business model is clear: process and bill. This is likely where you want to be if you're in it for the money as a veterinary professional, and morally, I'd guess there's complete alignment among the staff. Again, based on my experience. Nowhere is this more clearly illustrated than in every interaction surrounding what's actually best for your pet versus what is actually best for the practice and its billables. Your pet could be bleeding out on their counter and they wouldn't admit him or her without some additional fees and paperwork. Annual exams as a prerequisite for most medication -- show me one life saved as a result. Scheduling when your pet is in need -- easy to manipulate when it suits them, but an immovable mountain when your pet is in need. Feigned care for your pet disguised as diligence -- this one's a regular occurrence. I wish I didn't have to take the time to write this and find a new vet, but I believe that it's what's best for my pets, so I'll do it. That is the difference between me and this place: I actually care about the animals. read more

Urban Vet care provided compassionate care for my dog and cat during their end of life. I felt that my pets were being treated with love and I was provided nothing but kindness. I recently got a kitten and it was a no-brainer to continue working with Urban Vet! read more

I've been bringing my pets here for a few years and I love it. I had been taking my 14-year old fur baby there for a few years before she passed. ): All of the doctors and staff have always been so helpful and understanding. I'm what you call a helicopter mom with my dogs (lol) and the staff at Urban Vet never once made me feel bad about it. Even if I would call and ask tons of questions on a busy day, someone would always take the time to make sure in felt comfortable in the decisions I was making. Special thanks to doctor Zambon for helping me make decision to get Coco an enucleation which possibly saved her life. And again for reassuring me when I had to make the difficult decision to put Coco down.. Thanks UVC! read more

PROCEED WITH CAUTION HERE UNLESS YOU ENJOY FEELING SHAMED. I've been taking my dog here for the last 4 years and the level of service has completely deteriorated. There may be a correlation between level of service and how many add-ons pet owners pay for. The less add-ons you pay for, the more the level of service declines. Costs are very expensive compared to other vets in the area and they pride themselves on that to an incredible extent. Why? I have no idea because the level of care and service does not match the price. My dog was prescribed Fluoxetine in a matter of minutes in July 2019 by a vet here. They did blood work before the next refill to make sure it wasn't affecting him negatively. Between the first and second refill, there was no check-up regarding his actual behavior which is why it was prescribed in the first place. They're happy to refill medications and charge for blood work but they don't actually address the behavioral changes or even ask about them. It's actually quite sad that they're quick to prescribe medications and charge for blood work but don't even bother to see if they're doing what they're intended to? Baffling. After one visit when they did blood work, they left the bandage on and didn't tell us when we were supposed to remove the bandage (20 mins after getting home) so it was left on until I received a response after I had to follow up with them to ask about it. My poor pup's paw was all swollen from having the bandage on overnight. Let's talk about pet insurance next. I asked for a copy of medical records on 6/10/19 and got them back when? July 16th. I had to call and email multiple times just to get a copy of medical records. What about referral letters for a behaviorist that pet insurance asks for? Frankly, they don't seem to care. June 2019 we asked for a referral letter for a behaviorist, per the requirements established by my pet insurance, at the time of the appointment and were told we'd get them later that day. What I got was the most bland, careless, apathetic response via e-mail OVER A MONTH LATER that said: "See associated medical history for referral to veterinary behaviorist for fear induced aggression, as recommended by his primary veterinarian Dr Jessica Rooker" Really? How unprofessional is that? Fast forward to February 2021. I pre-paid for an annual wellness exam and was planning on paying for blood work and other add-ons that were in the estimate (blood work, med refills, vaccines, preventative medications, the works, etc.) I'm up at 5 am to sedate my dog in time for the 8 am appointment. I had something come up financially day-of and let the technician know upon arrival that I can pay the entire balance within 24 hours. She scoffed and said it doesn't work that way, asked a manager, and called me back to tell me we need to reschedule with my sedated dog in the backseat in their parking lot. They wouldn't even do the wellness exam without the other things that were in the estimate and that just speaks volumes to their priority: CASH, NOT THE WELL-BEING OF PETS. They pointed me to a policy, verbally. However, what I do see in the estimate document is the following: "PAYMENT MUST BE MADE AT THE TIME SERVICES ARE RENDERED. Payment may be made by cash, check, credit card or care credit.(I understand any account remaining unpaid will be charged a monthly interest rate of 1.75% (21% per annum) of the balance after the first 30 days. There will be additional monthly billing charge of $2.00 per statement.)" Why does it mention unpaid amounts being subject to interest and fees? Is that just for select clients? This feels like discrimination. My dog is now subject to suffering from adverse effects for not being able to get his medication refilled in time (nausea, vomiting, diarrhea, unstable behavior and aggression) as well as not receiving any actual follow-up care post-prescription of the medication to see how it has been affecting his behavior rather than his bloodstream. It's only been 3 years though, right? No big deal. Unbelievable. read more

The vets here are genuinely helpful and knowledgeable. They have steered me away from surgery because my dog might not have tolerated the procedure at her age- this surprised me because I know procedures can be profitable for them. So, I think they have your pet's interest at heart. Their clinic manager Heather is very helpful and kind read more

Amazing staff, very caring! I was stressed with my dog who had an infection and I had a newborn baby with me and the staff here was so caring and kind to all of us, I just had a great experience. Thank you for your kindness! read more

If you're in Denver, this is the vet you should choose. I decided to go with Urban Vet because they are AAHA-accredited (if you love your pet, go to a vet that is AAHA-accredited). They did a great job ensuring the safety of their patients and parents - it's 100% contactless. Due to COVID, you're not allowed to go back with your son/daughter but the vet will call you with updates. My doctor did a great job thoroughly explaining what she was doing and even helped me with her diet. I left with a happy, healthy, vaccinated pup with a reasonable/affordable bill. The total cost was $100 less than I was expecting! Thanks for taking care of my dog with love and care! read more

I won't be returning for 3 reasons: 1. Prices through the roof for merely adequate care. 2. Waiting time too long with an appointment time scheduled far in advance. 3. Trying to sell you everything under the sun, when your dog has an upset tummy. They wanted to do x-rays for blockage when my dog was eating and defecating. They also recommended a full blood work-up with all the fixins' as she mentioned CANCER for a 1 yr old dog. It was a sales speech, and nothing more. I was embarrassed for her that she isn't able to run her practice ethically, without up-selling or insisting on tests that were extraneous to the experience my dog was having. I ended up going home and giving my dog some leftover metronidazole for her upset tummy, and a month later, no signs of any other health issues. They should be ashamed of how they run their clinic as nothing more than a sales profit center. Extremely unethical. read more

I recently moved to the highlands from South Denver and needed to find a close vet for my dog, Tater-tot (sharpei mix). Tater is a special creature as she is afraid of almost everything. We were referred to Urban Pet by a close friend and made an appointment. As expected, Tater was very anxious. I was amazed at the effort the staff made to take their time with her. This made me (and I think her, too) more comfortable and relaxed. Overall, I left with all of my questions answered and was provided with all of the information that I need to help Tater with her medical issues. Again, we had a wonderful experience and will be back soon for a teeth cleaning! read more

Urban Vet Care - Veterinarians Near Me - Denver, Colorado

Very very expensive and the vets and vet techs treat pet owners like they are stupid. We have been coming to UVC for years, since they were in their old location. It's finally time to find a new vet. They are too busy, too expensive, and frankly a bit rude. read more

In the six months prior to my having to put down my beloved dog, I took her here. Everyone was so kind and gentle and the vet went out of his way to keep my visits as humane and low-cost as possible. Dr. Baldwin and the staff are all on my blessing list. Thank you for being so good to me and my dearly-departed 85lb "girl," read more

Cats hate the vet, it's a scientific fact. Being shoved in a carrier then taken outside to the car is traumatic enough, let alone taking them to a place that smells like other animals where they get poked and prodded. Makes sense why they don't enjoy it. I used to have a vet who makes house calls and that was amazing. That service isn't available in Denver but Urban Vet is the next best thing. They're less than a mile from my house and there's tons of parking available so you can scoot in with your pet and make it as trauma-free as possible. Shayna my cat had her annual check up, got a relatively clean bill of health and her prescription for crazy cat behavior renewed. All in less than an hour. The day after our first visit, Urban Vet called to follow up and make sure everyone was ok. And a week later we got a postcard. Very thoughtful. read more

Urban Vet Care - Postcard thank you from a recent visit - Veterinarians Near Me - Denver, Colorado

This place does a great job. Very timely and attentive. Everyone I've dealt with there has been a pleasure.

My husband and want the best for our dogs - they're family. We are so grateful to Dr. Suzanne Tousley and the entire team at Urban Vet Care for taking wonderful care of our senior dogs, Rio and Peach, even in the midst of the pandemic! When we moved back to Denver, the only reason we initially took our pets to Urban Vet Care is they happen to be the closest AAHA-accredited practice to our home. But the team has proven skilled, smart and caring, exceeding expectations. I appreciate all the precautions being taken to keep everyone safe during the coronavirus pandemic, and for all of your insights and support when Peach needed a tooth extraction recently. Thank you for all you do! read more

I am deeply saddened to be writing this because we have been a loyal client of Urban Vet Care (UVC) for over 15 years. We have stayed despite rising care costs and increasing difficulty scheduling appointments because we always felt like the care was worth it. Recently one of our pups was diagnosed and hospitalized with Pancreatitis. The recovery has been difficult, scary, and filled with questions. Unfortunately, our experience with care during this time has driven us to look at alternatives. After hospitalization, Wheatridge Animal Hospital suggested a shift in the direction of diet recommended by UVC as well as some feedback on what caused the Pancreatitis. We shared that information with our doctor and the feedback ended up driving a communication wedge between the Vet and ourselves. Because we were unable to get our Vet on a call we had to communicate via the front desk and email which made it even more difficult. We had no interest in any sort of blame because the damage had already been done, but each time we called to try and establish communication it was made very clear by both the doctor and one of the team members at the front desk, that WE were to blame. This made a difficult experience even worse. We have called 2-3 times during the past 2 weeks and each time it took 2-3 days for anyone to respond, all of which via email. We ultimately were forced to call Wheatridge Animal Hospital to get any help with health issues our pup was experiencing over the last few weeks because of the inability to reach (phone or face to face) a care provider at Urban Vet Care. I have always hoped that any kind of healthcare challenges could be addressed as a team, but this experience has made me doubt that capability at Urban Vet Care. We are moving to another practice during a time when we should be depending on our current provider the most. Urban Vet Care has always done well when it comes to annual care but anything requiring a more involved care plan has become increasingly difficult to manage. At this point we have no idea if the cause of this is because we offended the Vet assigned to our pup or just a lack of resources to address our concerns. Regardless I don't wish this experience on anyone looking for someone to care for their pets. read more

Prices are really high here a urine test alone was $108 which after shopping around was 40-50% higher than others, also between our two visits we only saw a vet for about 5 minutes total, the rest of the time it was just vet techs. The team is nice but be prepared to spend a lot for the location and not the services. Update- also be sure to ask about prices ahead of time, they charge a lot but give no indication of this until after when they drop the bill. Two urine tests, an antibiotic and heart worm meds and we were at $600. Similar bills for the same treatment at other vets are in the $300-350 range, we went here because it was close to our house but definitely worth the drive to shop around. In response to Steve: Despite saying you always review pricing before hand that is not in actuality the case, we went here twice and both times no pricing was reviewed. Steve also messaged us later and said the price was high due to blood work but they never told us they did blood work and we never saw any results let alone gave consent. As for being late we were 13 minutes late and called to tell them we were stuck in traffic, if being late means poor service they should have had us reschedule. Another odd thing about this clinic is they take your pet to a different room and do not allow you to go with, our dog ziggy was mortified by this and we could hear the vet tech yelling at her to relax from the waiting room. In all the years as a dog owner I have never seen this practice before. read more

Spot on with their diagnosis and care. Compassion at its finest. An amazing group of folks who treat you like one of their own family members. read more

Urban Vet Care - Veterinarians Near Me - Denver, Colorado

Not as knowledgeable as a vet should be and more expensive than other vets. We have been here a few times over the past 3 years with our Manx (she's a rescue and came with issues). They don't know what a "manx" is nor the genetic issues associated with the breed. They even called her tail "docked"..... Prices are high- I shopped dental work and found another vet was 50% less. They don't know cat breeds nor given the chance are they willing to educate themselves about genetic issues. They strongly suggest tests that are inconclusive and then strongly suggest more tests without giving any hint of a light at the end of the tunnel. While it is nice that they answer the phone and have great receptionists they don't follow up with quality vet care. read more

I think this is my second review but I just would like to say how kind and caring all staff and Doctors are. Our Frenchie had surgery Monday and they've called every day asking how he is. Tuesday evening he was not himself and I was urged to bring him in. Luckily I did because he has lacerations in his mouth that happened since his surgery! He somehow ate something outside and his mouth is cut up terribly. His meds were adjusted and he is going back again tomorrow for another check up. They truly care about your pets and their health! I'm very comfortable with our new Vet! read more

Urban Vet Care - Veterinarians Near Me - Denver, Colorado

Beware this place. My sweet basset hound was a patient of this practice for 2 years from 7-9 years old. It was the closest vet to my home which is how I found it. Cute building. Easy to get an appointment. It could have been fine, but it really wasn't... First-- Lots of different vets come and go here, it seems like they just outsource the veterinary care to outside contractors which means you are treated by whoever is around; it's disconcerting as a patient to have the Veterinarians change all the time. They don't seem very busy here, empty waiting rooms, and there are not many older animals that I've seen being treated here, it seems like place to charge people exam fees and do shots and not actually provide real veterinary medical care but they pretend to be a full-service clinic! One early sign of trouble: after I ran out of a preventative ear ointment, they insisted on having an appointment/exam to get a refill for routine weekly ear care. Ok, that could be to be extra careful medically, but it appears to be more geared at making $$$, when I discovered they prescribed my dog his heartworm preventative without testing for tickborne diseases. That is not the usual standard of care. Later, they referred my dog to Wheatridge after he vomited and Wheatridge saw my dog the same day for an ultrasound and told me that he needed a 8-10K surgery for a liver tumor immediately. I told them I was going to CSU Veterinary Hospital to get a second opinion and they acted like I was abusing him to take him out of there. He was totally stable, and I didn't believe it was an emergency. The same day I took him up to the Vet Hospital at CSU and they said they didn't see anything on his x-ray OR the ultrasound they did at Wheatridge. They were like-he's fine. When I reported back to Urban Vet that the Wheatridge place seemed like it was all about making money on unnecessary procedures, the vet at Urban Vet was totally weird and defensive. Maybe they make money on referrals to Wheatridge? I don't know. It seemed fishy. So, I didn't love this vet but I continued to get exams, routine meds and shots here. And since this practice was frustrating and barely adequate when my dog was healthy, I guess I shouldn't have been shocked, but I was, when my older dog had a complication from a routine dental procedure done at a CSU and he was in agony and needed immediate help with controlling his pain. I called at 8:30 am and was five minutes away with my dog writhing in agony and the receptionist told me they didn't have an appointment until 3pm that day but I could drop him off. Drop him off in agony?!! I was livid and told them so. Then, driving on my way to his old vet in Park Hill Vet who agreed to see him right away and who was wonderful and got my dog's pain under control, the "practice manager" at Urban Vet, Steve Schade, who used to manage a Banfield Pet Clinic, apparently, called and left a voicemail telling me in the middle of a actual crisis that they would no longer treat my dog because I complain too much as an owner. Funny how Steve's profile on the Urban Vet site doesn't mention that his only previous Vet experience was working at Banfield Pet Clinic, which is kinda like the McDonalds of vet care. A bad chain establishment for people who don't know better, he's a perfect fit for this place cause it seems like Urban Vet wants to be a cute version of Banfield to me. Yuck. Good news, karma works, this place is probably failing as a business based on how totally empty it always is... Steve also emailed me a snotty message with my dog's medical records the same day. What a jerk. They refused to humanely treat my dog who was an establish patient of record when he was in terrible distress and told me to go elsewhere and never come back when he was in painful agony. Terrible experience. read more

I've had several positive experiences with UVC. Most recently: We found an exhausted, scared dog with a collar but not owner information. We kept her overnight and called UVC in the morning. They happily scanned for a chip and reached out to the chip company to contact the owners (who has been in a car accident and their dog fled). UVC contacted the owners and their sweet dog Molly will be back home soon. Not all vets would do this- thank you UVC and staff! read more

Wonderful attentive staff behind the desk, very very kind environment. Dr. Feighner and Molly are the epitome of caring professionals. Thank You- read more

Urban Vet Care - Veterinarians Near Me - Denver, Colorado

I don't usually leave bad reviews but I feel the need to leave a warning to cat owners here. If you have a cat who is uncooperative at the doctor, this is not the veterinary practice for you. The (different vet almost every time) tried the same thing over and over, even though it never worked (gabapentin) never changing the dose or offering any alternatives. And they had the gall to consistently shame my husband and I when they couldn't perform their job. We must not have administered it correctly, we must be using expired stuff, it was always our fault somehow that they could never give our cat adequate care. I switched practices today and the difference is night and day. They got my cat her necessary vaccine, we made a care plan to get the rest of her medical care accomplished in the least stressful way for my animal and they did it all without shaming me. Urban is a vet for dogs, they just don't advertise that. read more

Took my cat here for 1) a general checkup, her first in the Denver area, and 2) to check out possible dental issues, which was followed up with an extraction appointment. Everyone I interacted with was incredibly friendly and helpful. The doctors and vet techs especially took their time answering all of my questions, and I never felt rushed. I think they took great care of my cat and I will definitely visit again for any of my pet needs. Best parts of the visit: 1) They were able to get me into my first appointment the same day as my initial call 2) They were able to perform the extraction the next morning (which included a discount for the extraction services because I scheduled it within a certain time frame) 3) They kept me in the loop the entire time during the extraction and follow up appointments Clean, welcoming environment with a great staff, convenient location (with parking!), and happy pets. read more

I have struggled to find a vet for my dog. This place was more than I could ask for. They actually care and you can see and feel it. From the first moment we walked in the kindness they showed my dog and genuine concern was phenomenal. They actually spoke with me and listened intently to my concerns. They showed such patience with my dog and it was a calming, stress free, informative visit. I will gladly bring him back and highly recommend this place! Update: I really want to give a shout out to Molly the vet tech. She is truly amazing and i couldn't have been happier to place Jagger's health and happiness in her hands! Thank you for being so kind and taking such good care of my dog! read more

We bring both our dog and cat here and they always receive excellent care from both the front desk employees and the techs and drs. I also am in the office every month to pick up special cat food (food sensitivities requiring prescription food) and meds for the dog. Their prices are cheaper than ordering online and the service is better as well. They are always prompt and polite. I've noticed most of the negative reviews on yelp refer to people who arrive to their appt late and find it has been cancelled after 10 minutes. If you are going to be more than five minutes late, you should have called. Showing up later than that is rude. An appt being cancelled because you are late is YOUR fault, not theirs. Be on time or have the courtesy to call and see what your options are. Expecting the rest of us to be bumped to accommodate your inability to take responsibility for your own actions is ridiculous. Don't be so selfish. They have a business to run. read more

The doctors are very nice but only half of them really seem to know what they are doing. The prices are through the roof and they will make sure they charge you for absolutely everything to make their diagnosis. Been to many vets in the past and these guys do not cut it. You can certainly find better in Denver. read more

I must say I'm shocked at the negative reviews for this place, so shocked that I felt compelled to come on here and give them the 5 star review they so very much deserve!. To put it in perspective, I have 3 dogs, 1 cat and 2 rats, I've worked at vet clinics for 7 years of my life and minored in animal science in college, so not to brag, but I know what I'm talking about when it comes to veterinarian care. The caring and professional staff at Urban Veterinary Care are amazing, so much in fact that our German Sheppard does not whine or freak out when we take him here. We're talking about a 100lb dog who hides in fear from our cat, jumps the fence at the dog park when we have to use the water fountain cause he can't stand to be 2 feet away from us, and was once beaten up by a squirrel. Now that my friends, is what I call creating a safe and comfortable environment for your patients! Another thing: they remember our pet's names without having to look them up in the computer. Now that may sound like a silly thing to commend then on, but it shows they truly take a personal interest in not only those paying the bill, but the animals themselves. In fact our cat Doug has his picture in one of the rooms cause they thought he was such a doll (and he is *brushes shoulders off*) The prices are reasonable (I really would never trust "discount" vet care anyway) the staff is awesome, and I will gladly and fully trust these people with the lives of my fur children. I really could write a novels worth of pages about this place it's so wonderful. Don't let the bad reviews sway you from coming here, I assure you, you won't be disappointed! read more

I used to take my dog to Urban Vet Care. And they were incredible in an emergency situation where she needed a small amount of surgery right away. And I truly believe they do care about the animals they see. But like another reviewer, I too always felt pressured to run expensive tests. Every visit was a struggle of a conversation to balance what is needed and what is ideal. Never a discussion on options. Never any sort of 'if this...then this' type recommendation or 'plan' was ever presented. It was always all or nothing and "all" was always a minimum of several hundred dollars. The final straw was when I called to get an updated Bortella shot, and was told by the receptionist that there was a new law in Colorado that required my dog have an annual exam (priced at $150) every twelve months or they would refuse to treat her as a patient. My dog is young and healthy; I'd been taking her about every two years but when I'm unemployed, I figure she can wait. When I told the receptionist that, she quipped "well, it's a state law." Well, no it's not. I called DORA and spoke to the head of Vet Services. No such law exists. Bottom line - they lied. My guess is that they just need to pay for the new building they renovated. Very disappointed. Be cautious. read more

I take my baby girl here and they treat her really well. She has anxiety issues so they let us come in for "happy visits" where she becomes more comfortable with going to the vet. They are also always really nice and welcoming. If anything changes, I'll update! But so far so good!! read more

The very best. Warm and compassionate staff and wonderful vets. My poor suffering Spleezpup gets hugs and kisses from all his vets, along with wonderful care and attention. I'm just sorry we didn't discover UVC when he was healthy. read more

I've been taking my two cats here for the last couple of years, and I absolutely loved them up until recently... Over the summer, one of my cats had a second echocardiogram for a heart murmur they caught before he had his first dental in January, 2018. The cardiologist comes to this clinic, which is really convenient, and leaves a note with the vet to follow up with the pet owner about the results- also convenient. I never received a follow up call from the vet. I waited for a long time (a couple of months), even though the cardiologist recommended my cat go on asthma medication. I finally called them, and the vet called me back a couple days later. When I brought him in for his shots later that week, the prescription still wasn't written, and the vet on staff had to write it for my cat that day... Fast forward to January 2019, and I brought my cat in for a consultation for his dental. In January 2018, he had 11 teeth pulled. This time, it looks like he'll only need 1-2 teeth pulled, which is fine... But they did his bloodwork. The next day, I get a call from a different vet saying his white blood cell count is low, and it was low before his first dental in January 2018 (which no one had said a word to me about), and they would like to use the blood they pulled from him the previous day to test for FIV/FeLV. I approved it, paid $128 in addition to what I had paid the previous day, and was told she will call me the next day (Friday, January 11) to give me the results. I didn't hear anything, so I called Monday to find out that the results were negative. I then asked what are the next steps, because he is scheduled for his dental on February 1st, but if his white blood cell count is as low as she made it seem, I don't think they'll be able to operate because he'd be susceptible to too many things... The receptionist told me that she would have the vet call me on Thursday when she came in. It's now Friday, I called, and the receptionist said she sees the note in my file for the vet to call me, and she'll leave another note for the vet, reminding her to call me, and she'll *hopefully* get back to me by the end of the day... Meanwhile, my cat still has a low white blood cell count, and I still don't know if he can have his teeth removed on February 1st. His little gums are getting more swollen, and he is starting to eat less because they hurt him. Both my cats get dentals annually from here because they each of Feline Tooth Resorption. Both of them get their annual check ups and shots here. And based on the last 6 months, I'm considering going elsewhere for veterinary care because there is a lack of follow through on when they say they will call. I shouldn't have to call in repeatedly to find out results for tests, get my cat's prescription, and find out what the next steps are before they operate on one of my cats. read more

We've been going here for four years. I have a large breed dog that loves going to the vet! This is lucky for me because last year he got very very sick and it was a traumatic (and expensive) time for me. We quickly got to learn all the staff, who are different brands of friendly - some very sweet, some just civil and professional, and began to feel at home here. Things I don't like: I don't know if Dr. Rupp even practices here anymore, to be honest. I don't think we've seen her in three years or so - I know she's the owner, but since that time, we have never been scheduled to see her. Also, every once in a while, the Vet that we'd been seeing would disappear and a new one would come on the scene without any notice or fanfare. Altho I will say that each of them treated me and my dog with respect. Their prices are reasonable, and they have been more than willing to work with me on the expensive tests and procedures that were required in order to diagnose my dog's illness, and also worked with me to find a cheaper pet food than the prescription brand that they sell - a mark of honor in my book! I'd recommend it! read more

Well, I would like to update everyone on what the outcome was. The owner & Dr. that saw Lava Girl did return my call within the hour - which I do appreciate. She offered to refund the money spent on the exam that was given (that I didn't schedule). I think given the situation, that was a fair resolution. What I recommend if going here - Just make sure you verify what the appointment was made for with the receptionist while scheduling and when you show up in order to keep this from happening. I understand that mistakes can be made, it can just be frustrating. read more

Great experience all around - I took my 7-mo pup, Banjo, to get his first checkup and all the necessary vaccinations so I can start taking him to doggy daycare. Everyone (incl. the girl at the front desk) was extremely pleasant. The vet tech was very helpful and took time to answer my questions about reverse sneezing (which Banjo had an episode of in the morning). Naomi Weber was our vet and was awesome - she took her time making sure that all my questions were answered - I am a first time owner, so I had a bunch. Will definitely be taking Banjo back here for future visits. Am editing as I took Banjo back in for his booster shots on 9/24/10 - my insurance requires that the vet check his knees to make sure they are in good condition for them to be covered within the 6 first months of coverage. Since my first visit was before his policy started, I had to get Naomi to check his knees on the 2nd appointment. She def could have charged me for this but did it free of charge. She is extremely accommodating and very friendly. I've only been in there twice, but Banjo certainly feels at home and is loved by the staff at Urban Vet. Glad to have found a good place to take my little boy for routine + in case anything ever serious happens to him. read more

All the vets have been incredible and we're extra concerned when my dog got sick. I had to put him to sleep and they were very compassionate. Though, it is true about the receptionist. They should really replace her. It's pretty clear that she does not enjoy working in customer service. read more

I had driven past Urban Vet Care many times as it's around the corner from my apartment. So when Chloe developed an ear infection, I went ahead and scheduled an appointment with them to take care of that as well as to take care of her annual. I entered their offices, signed in and was almost immediately placed in the examining room. The vet tech was lovely and soon after Dr. Naomi Weber came in to finish Chloe's check up. She took care of her ears as well as her annual shots etc. She recommended that because of her age and that she detected a heart murmur that I get a blood panel done. It was pricey, and it turned out to be nothing, but I'm glad I did it because it gave me piece of mind. She gave me medication for Chloe and asked to see us again in 2 weeks. The second appointment went just as nicely as the first. Except for one thing, and this is where I take away their 5th star. I am a little surprised at how much the charge to follow up on an ongoing treatment. Most vets I've been to in the past either don't charge or charge a reduced rate. They did not. She had wanted me to follow up one more time, but on my salary I couldn't afford it. All that said, I have found my vet for Chloe in Denver, they took great care of her and Dr. Weber is a very kind and concerned vet. read more