With a name like "Highlight Salon" you'd think they would be good at highlights... WRONG.
I recently purchased and redeemed a Groupon (cut, conditioning treatment, full foil highlights, blow-out) for The Highlight Salon Boston. When I purchased I couldn't wait to get my hair done and was filled with excitement. Flash forward to July 13, when I redeemed...
When I arrived at the salon I found out Naji would be my stylist, granted I didn't actually know his name until I was leaving. I explained what I wanted done and even showed him photos of my hair from 6 years back (last time I had my hair colored). He was working with Virgin hair, which he has essentially ruined. During the appointment he hardly spoke to me AT ALL. Now, I'm not sure if there is a language barrier or what, but this struck me as odd.
My groupon was supposed to include a conditioning treatment and a blow out. The "conditioning treatment" was regular conditioner. He did absolutely nothing special. The blowout? A frizzy straight hair mess. I have naturally very curly hair and was looking forward to a blow out. I didn't get one, but I wasn't too displeased as I hardly ever straighten my hair, so this was still something new.
When I got home I noticed my color was off. Very streaky like a tiger, not close enough to my roots, not consistent, etc. I decided to give it a few days and see if with my own styling it looked better. It did, but there were still lots of areas with very bad mistakes. A few days later I called the salon about coming in for a complimentary touch up. A woman answered and said I could come in on the 24th at 4pm.
Today I came in for my touch up. When I first arrived a male stylist greeted me. I told him my name and that I had an appointment at 4pm. Shortly after, Naji called me over. He did not remember me AT ALL and claimed he did not color my hair. He also asked me repeatedly if I had called to make the appointment today and stated he did not have any info on it. I told him I called several days ago and was told to come in today at 4pm. He did not remember/admit to coloring my hair until I presented the business card he had hand written his name on and given me at the previous appointment.
Anyway, he finally took me to a chair. He NEVER gave me a robe/cloak to protect my clothing. I pointed out my concerns with the problem areas and he argued with me. He even had the audacity to tell me "the color is perfect". The color is FAR from perfect. I repeatedly explained it was streaky, had hard lines, and not what I asked for. Even when l pointed out the exact areas I had concerns with he kept questioning me. He eventually put in 3 foils. JUST THREE. There are so many more problem areas but I was afraid to say more, in fear that it would turn out even worse. The areas he "fixed" look slightly better but there is still far more work that needs to be done.
He asked me again at some point during the process when I called. I actually had to get out my phone and show him it was last Friday. Finally, a female stylist told me it was her I spoke to on the phone. At least someone remembered me, I guess!
Anyway, after washing out the bleach he started brushing my hair. This man has no idea how to brush or style curly hair. HE STARTED YANKING/BRUSHING AT MY ROOTS. Every stylist knows this is not how you brush hair and it is very damaging. You start at the ends! Then he started blow drying... even though I previously told him I did not want that. Its completely evident that he has no idea how to handle/style curly hair. I left looking like an electrocuted lion. I'm seriously questioning if this man is even licensed, honestly.
This whole experience was a complete nightmare. I will now have to visit a new stylist to have all the damage he did repaired. I will never, ever step foot back in the Highlight Salon. This place is an absolute disgrace. read more