First off, shout out to Tammy. She gave me a fantastic belated bday experience. I've had my nails done at the myriad of different nail salons in Southie and DTX area and wasn't impressed. So I didn't have my hopes set too high with miniluxe. BUT! I was wrong - Tammy made me feel **especially** taken care of. It's one of the few times I genuinely felt like I was getting pampered at a nail salon for a simple mani???? Plus, I loved the ease of booking a next day spot online and also, there were so many times to choose from. I accidentally tipped 50% but it was such a great experience I was like "what the hell, sure". Thanks Tammy!!! read more

I am a biweekly regular both mani and pedi and love the cleanliness and toxic feee polishes. There is some inconsistency among technicians. I am taking a break from gel and tried the performance polish which usually lasts at least a week. I got it done on Saturday and three nails had peeled and chipped on Sunday. Really disappointing for the price of the manicure. I should've taken a picture but I took the polish off because it was driving me nuts. I used nail polish remover but it was kind of just peeling off. read more

I have been a customer of this salon for over six years, and I am honestly shocked by how little that loyalty meant when I made a scheduling mistake. I accidentally booked an appointment for the same day, just 10 minutes before the appointment time, when I had intended to schedule it for another day. About an hour later, I received an email informing me that I had been charged a $57 no-show fee. The most frustrating part is that it was clearly an honest mistake. Who intentionally books an appointment 10 minutes before it starts and then doesn't show up? The timing alone should have made it obvious that this was an accidental booking error. As soon as I realized what happened, I called and explained the situation. I wasn't demanding a refund. I simply asked if the $57 could be applied toward another appointment that I was willing to book immediately. Considering I had been a loyal customer for more than six years and spent hundreds, if not thousands, of dollars there over that time, I thought this was a reasonable request. Instead, the answer was no. I was told they had called and texted me, at the start of the appointment, but I never received any calls or text messages. I followed up by emailing both the salon manager and corporate office, hoping someone would take a second look at the situation and use a little common sense. I have not heard back and at this point decided to just put this behind me. What disappointed me most wasn't the $57 itself. It was the complete lack of understanding, flexibility, and appreciation for a long-time customer. Businesses make exceptions for loyal customers all the time, especially when a mistake is clearly unintentional. This salon chose not to. To add, I have never not showed for an appointment on all the years I have gone to them. And unfortunately, this isn't an isolated concern. I later learned that the company has also faced public complaints and legal action regarding failure to properly pay employees for sick time and other labor-related issues. That, to me, only reinforces the same pattern: a business that appears to prioritize strict policies and profit over both customers and employees. This experience confirmed what I've felt for a while: customer service is not a priority here. Policies seem to matter more than people, and there is little interest in building long-term relationships or treating either clients or staff with fairness and flexibility. After more than six years, I will be taking my business elsewhere. There are plenty of salons that value their customers enough to show a little grace when an honest mistake happens--and also treat their employees with basic respect. Unfortunately, this is not one of them. I want to emphasize I have never not shown up for an appointment all the years I have been a customer. In my conversations with local friends, I think many seaport residents fall into the same pattern of going back to this location due to proximity and convenience. However, they have all had the same experience of inconsistent quality and customer service. read more

Me time is very important. So right after my haircut, I then made an appointment for a manicure & pedicure. Walking up and down Seaport Drive, I would always see this really cute nail salon and always wondered how nice it would be to just try them out one day. A well established business can be reflective on the way their restroom looks and also how clean it is. Winter's in Boston is freezing cold, one of the coldest temperatures I've ever been in, and I really needed to use the restroom before starting my hands and feet. But back to the services, it was excellent! Exceptionally clean facilities, well decorated shop, prices are reasonable too. As usual, the pedicure was done first, followed by the manicure. It seems that there is a nice flow of customers/clients who frequent the shop. There are more services available than nails. They also do brows and lashes. Besides walking out with clean hands and feet, you're always treated with a light hand and foot massage. I'll be sure to come back again in the future! read more

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People were super nice, very clean studio. However, for the price you pay, I have had TWO nails fall off within 5 days. That literally never happens. Nails should stay on for 2-3 weeks... I'm not sure what product they are using that would vary from other studios, but unfortunately I'm disappointed. read more

We had a fabulous experience here in the middle of a busy holiday period. we were created wonderful group of professional, inviting warm and kind. We did not wait one second the whole process. The services were explained to with the nail salon. supportive and delightful. Lizbeth was the consummate professional and did an outstanding job! Lani and Leanne were so organized and met everyone wary. I'll be back! Make sure you try this establishment out too! The owner should be incredibly proud of the women in this salon! read more

MiniLuxe Seaport - Great gel manicure! - Nail Salons Near Me - Boston, Massachusetts

I made an appointment for myself and my three friends. for my bachelorette "party" my services were supposed to be gel manicure and pedicure. When I got there 10 minutes before the appointment time.. They confirmed what I was getting and asked what I had on my nails now I said dip.. You would have thought that was a foreign topic. From what I could tell they just couldnt figure out the timing due to me needing my nail polish removed. After about 25 minutes I made the decision to just get a pedicure because they still hadnt come up with a solution. When I got over to the station the water was cold.. and my friend had the same issue.. that was fixed but the after about 5 minutes the water was cold again. After we were done and were checking out they asked if we wanted to pay together or separate, I said whatever is easier and they said it was up to us so we pick separate. That was not easier they asked my three friends for their names and phone numbers and then asked who they had for their nail tech my friends and myself couldn't remember who we each had and felt that wasn't our job to tell them who we had. I also called the salon multiple times looking to speak to a manager. The manager was never in, and I left two messages and she never returned my call. read more

Came to celebrate my bday with a friend and were seem very promptly. The staff were all very nice. Unfortunately my nails look HORRIBLE and these pictures are from less than 6 hours after the manicure... We also sat for almost 30 minutes to make sure our nails were dry. This was an absolute waste of money. read more

MiniLuxe Seaport - 6 hours after my manicure... separated polish, chipping and overall terrible - Nail Salons Near Me - Boston, Massachusetts

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Worst experience I have ever had at a nail salon! The "ultimate" pedicure lasted 20 minutes (advertised as 50 minutes) and I was squished in between two other customers between their bags and shoes it was like being in the middle seat on an airplane. Not only did they charge me FULL price after I complained ..they charged my debit card TWICE once when I check out and AGAIN AFTER I left. Criminal !!! read more

At first sight this looks like a super aesthetic nail salon, but the quality of the nails are quite poor. It seems super new with inexperienced nail techs and front desk managers. The first woman I had didn't know how to do French tip and had to get someone else to come in and cover. The tips ended up looking super uneven and she ended up cutting the nails much shorter than I wanted. After tip this was $80 bucks for was worse than average nails (only manicure too!!). They unfortunately are the only nail salon in the edge of seaport but try and go elsewhere if you're not in a pinch. read more

MiniLuxe Seaport - Nail Salons Near Me - Boston, Massachusetts

Unfortunately for us residents of Seaport, this is the only nail salon in town. It is very over-priced, and I find the customer service to be off-putting. I had tried to book an appointment a few times before, but was so annoyed with the front desk and how they treated me that I ended up cancelling the appointments. I finally made an appointment last week, because my normal nail salon was closed and this one is just SO convenient I wanted to give it an actual shot. Thanks to traffic I was 5 minutes late (I was unable to call and let them know because the answering service tells you to either text them, or leave a voicemail; I did try to give a courtesy call though). Once I arrived I was informed by the front desk in a rude tone that "because you're late, you now won't be able to get the foot massage you wanted with the pedicure". Ok fine, understandable, was no need to jump down my throat about it. Really can't believe how condescending and rude the front desk is (third time I've experienced this here). SO many other people would love that job and would actually make customers feel welcome. Based on previous reviews, this has been an ongoing situation. Interesting side note: once my pedicure was complete, THEN my nails were wrapped (to take the gel off), so I sat there for an extra 15 minutes. If they wrapped my nails when I first got there (before my pedicure), like every other nail salon does, I would've had the extra 10 minutes for the massage (that I was willing to pay extra for). The manicures and pedicures are expensive, and come with the very BASICS. Oh you want your cuticles cut? Extra. Oh you want a massage? Extra. Oh you want your calluses removed? Extra. It's a bit ridiculous. They have a VERY small collection of gel polish because they really try to push their own supreme nail polish on you. Not worth the price at all. Or the difficulty of booking an appointment (the online app makes it "technically" easy, however finding an opening proves to be difficult; and Heaven forbid if you try to get an actual person on the phone). Don't even think about trying to walk in, they are NOT welcome and the front desk will make that clear. Was not impressed and don't plan on ever returning. read more

In town for a conference and broke a nail day 2. Easy online booking, other reviews made me nervous about being late so gave myself a lot of extra time to get there. Got a gel manicure. Wasn't clear if I could add chrome or not, and if so, how much, etc.. My tech did a decent job and persuaded me to keep my nails a little long, long enough to still have nails but short enough that the broken one wasn't as glaringly obvious. Some of the polish is thicker in some places and thinner in others. Had to file when I got home too. Generally a positive experience, and good for a "help I need a mani now!" read more

Have to say straight up - I think it's insane that any reviews here complain about the service, the front desk here is awesome. My friends and I have been recognized by the people here despite taking a whole year between visits, which is genuinely crazy, and they've been nothing but accommodating every time. The nail service is great too, the nail techs are creative and work quickly AND cleanly. Just in general have never had a bad time here read more

Had one of the best manicures from Naomi! MiniLuxe is definitely a place I will visit every time I come to Boston. Extremely clean and staff was friendly. Naomi was very meticulous with her application of the polish, which I was appreciative of. read more

MiniLuxe Seaport - Nail Salons Near Me - Boston, Massachusetts

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This is a shoutout to Crystal the assistant manager. I had a a group appointment and a misunderstanding about the billing. Crystal was responsive and understanding. Took care of it immediately. Great service from her. read more

I booked a full leg waxing and Meredith did an impeccable job as always . She is great

Best place for self care. Amazing atmosphere, ultra clean, friendly staff. Wonderful experience.

I had a manicure and pedicure over 100.00 with tip. The pedicure was terrible. The painting part was great. The area on either side of the toenails look exactly the same as before the pedicure. I hadn't had a pedicure in over 6 months and was looking forward to this appointment, nothing else was done to my feet, it was just a filing of the nail and polish. R U kidding me that's not a pedicure. I was going on vacation the the day after my appointment. When I got back I reached out to the seaport location where I had this done. No one picked up so I left a message about my pedicure-I never got a call back. I am a resident in the area 3 minutes away. I won't be back. They lost a patron who would have been a regular. If I'm paying high prices-I should be getting quality service. For what I got that day-I can get for far less money, unless it was an unusual situation like a new employee. However I will never know because Nobody Cared Enough to reach out to me. By By Miniluxe terrible ripoff salon.. read more

Love my healthy nail extensions done by Adrianna today. Shes the first nail artist to give me exactly what I wanted! The best experience, highly recommend her read more

MiniLuxe Seaport - Nail Salons Near Me - Boston, Massachusetts

I simply love this MiniLuxe. I used to work in the Seaport district. I was so excited when the salon opened. I could finally get my nails done on lunch. I left seaport years ago but continue to go here for my pedicures, manicures and waxing. I also love their product line. My go to is Bima. She's the best!! read more

Got my nails done on a whim with friends and was really really happy with the service, Ms. Linh even suggested the fun tiger stripes as accents, I'm so happy with them! Perfectly done, very comfy spot, would super recommend! read more

MiniLuxe Seaport - White nails with gold tips, plus a fun tiger stripe design as an accent! - Nail Salons Near Me - Boston, Massachusetts

Great experience! I went here for a spa mani/pedi with the bridal party for a friends wedding. It's a cute and stylish nail salon. The selection for colors was decent, and they have their own line of polish that they use. Check-in was very simple and I was immediately seated for my pedicure. I really enjoyed the lemon scrub that they used during the pedicure and the woman I had paid especially close attention to detail. After my pedicure was over so escorted me to the tables for my manicure. This seemed a little less luxurious than the pedicure, but I still enjoyed it. read more

Similar to other people have had Subpar service -- now three times in a row. The first I was 5 minutes late and they moved my appointment time, without advance notice. Meanwhile I had indicated no polish, so there was absolutely no need to do this. The second time I was early and they made me wait over 15 minutes PAST my scheduled appointment time. Not only that but polish immediately smudged hours later. I gave it one last shot today -- it's very convenent location -- and again polish smudged just a few hours later, even though I made sure to dry 20 minutes and put on the no smudge oil. Save your money, find someplace else. read more

I was overdue for a much needed pedicure and Tammy took such great care of me. From the moment I sat down and started massaging my shoulders and neck, my stress was instantly relieved. She removed a lot of my dead skin on my feet and I feel so much better. I will definitely be back for another pedicure and also a manicure too. read more

Ashley at the front of the seaport location is extremely rude. do not book here. i booked nails for 3 friends, and becabuse my friend had dip nails they wouldn't do her nails and charged me half. Ashley was snobby and fake customer service at the front. when i booked no where during the booking exp mentioned that they didn't work with dip. it is buried deep in their policy section that most people don't think to read when booking a regular mani pedi with friend. I'll never be back purely because of how the situation was handled and the customer service was beyond bad. read more

I went here for the first time on Wednesday. I had always hesitated because it seemed a little overpriced, but it was so conveniently located that I figured I'd give it a go. They are a clean nail salon, and have reduced number of toxins etc. in their polish. I was able to book online and saw the menu of prices and services, which I was great. I got a signature mani in a dark navy blue (pea coat), and a silvery color (whose name I forget). The staff was friendly and attentive. I was able to pay and tip with card, which is nice because I never have enough cash on me. Two days later, I had a chip on my two of my nails. I was able to come in, and they redid those nails for free. It depends on what type of polish you get (signature, performance, or gel), they have different chipping warranties. The signature polish I got had a 3-day warranty, which was great! read more

MiniLuxe Seaport - Pea coat is the dark color, I forget what the silver is called! - Nail Salons Near Me - Boston, Massachusetts

MiniLuxe prides themselves on safety, but will slather you in CBD oil without informing or asking you. I have no issue with CBD, but am pregnant and would have opted out of the massage add-on had I known. Not thrilled with this experience and added stress. read more

I've had two manicures here and my latest with Mi was fabulous. She got the shape of my nails exactly right and I love the look of this gel. My last technician was good but Mi was great. So far, they've lasted through a day of snowboarding and have another to go before I start a new job on Monday (which was the original reason for the manicure...). The salon is super clean, the staff very friendly, the color choices plentiful, and the price reasonable. I've enjoyed each visit and will continue to get my nails done here-probably more often than I should! read more

MiniLuxe Seaport - Nail Salons Near Me - Boston, Massachusetts

Always a great experience at this salon. Thanks to Rin for this beautiful manicure! Excited to come back again. read more

MiniLuxe Seaport - Beautiful French mani by Rin - Nail Salons Near Me - Boston, Massachusetts

Will not be back. As you can see in photo, nail polish is on my skin and looks horrible. read more

MiniLuxe Seaport - Nail polish on fingers, sloppy - Nail Salons Near Me - Boston, Massachusetts

This is my 3rd time across the span of a couple months. Living in seaport I go for convenience when I'm in a crunch.. I've never been impressed let alone satisfied with the final product, especially considering the price point. Everything you get in a normal pedicure you pay for extra. The normal nail polish chips and peels off so you have to pay for their "performance polish" which is normal nail polish anywhere else at a higher price. Unlike previous times the staff wasn't rude, but I did have to wait 15 minutes for my appointment. read more

Love coming to this location! I saw Linh N today for a mani pedi and I am so happy with how it turned out :)

I have been going MiniLuxe for my Mani Pedi for many years. I was a loyal customer and have been bringing my friends here too. What I like about miniluxe is that they do a great job keeping the place clean thanks to the person create the cleaning SOP. However, their customer service is getting worse to a point I need to say goodbye and find a new place. Last time I was late for 10 mins (it's impossible to park that day), they just canceled my appointment without any notice. It is frustrating because I really need manicure that day for an event and spent $20 parking and was told appointment was canceled when I arrived at the studio. And they still tried to charge me for the canceled appointment (this is apparently on their policy) but again I have been going there for years and they don't make efforts to keep their customer happy. I have found another place in Boston that charges less and more flexible. read more

Service was fine, nothing super noteworthy but the quality of their polish is atrocious. I dried my regular mani and pedi a minimum of 20 min under the nail dryer only for the polish to fully lift upon gently swiping to check whether a nail was dry. This occured before even leaving the salon. I considered the service a sunkcost at that point and did not feel the need to further waste my time at this establishment complaining. While having dinner 2 hours later, my thumb nail smudged when I accidentally banged it on my glass of water. When I got home and took off my (very, comfortable, flat) shoes, my toes were smudged. For $125 and (maybe) a reputable brand, I would expect much better quality polish. Save your money, go to a locally owned business or do your nails yourself with literally any other polish on the market. read more

Don't bother.. seriously. Nice color choices and beautiful place, very clean. Service is efficient but nothing else. Overpriced but you do not get anything special in terms of customer or the actual service, I got a manicure and it was no different than a regular priced place. read more

I've been to a few Boston MiniLuxe locations and decided to give the Seaport location a try. I chose a quiet Sunday morning partially because I dislike the cramped and rushed feeling some of the other locations can have. Received a manicure with MiniLuxe brand polish (I believe the shade was Southern Belle.) The Seaport salon is clean, beautiful and very well decorated. My manicurist was pleasant and professional, but I couldn't help but feel rushed throughout the appointment. One of the problems I usually have post Miniluxe mani is flooded cuticles and raised polish - tried to avoid by being an earlier booking on a quiet day. Too bad - I really liked everything else about the experience except that the polish was hurried (as always). I'm not sure if the raised effect is from not enough dry time between coats or from too much Seche Vite - this is exactly what happens to me when I DIY my manicure. However, was expecting the meat of the matter to be better than the decor. The MiniLuxe polishes are a good range, however I would like to see the Seaport location offer the Designer polishes the other locations have: I was informed by the receptionist that they carry only gel and on-brand polish. Be sure to double check your confirmation if you book through the app; I had to call the salon post-booking because the app reassigned me to a random slot three hours later than requested. . read more

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Walked in, no appointment, visiting from out of town. No warmth. Not helpful. I Only wanted gel manicure. Instead of trying to see how she could be helpful, front desk person (who had to be called from the back), says she has time to take off gel. No time to apply gel. Tried to dissuade me from service (it's 10:40 now and I can't help you until 11:15am). That was fine, not from Boston so waiting isn't a problem for everyone in the world. Maybe a better approach is, "let me see how best I can help you. Would you mind waiting?" Good help is hard to find. If you aren't a local, don't bother with this one. I journeyed nearby (there are many nail salons) and got I service with pleasant demeanor. It's not hard to be kind people. You just have to want to be a gentle person. Maybe she had a hard life so I can't gage what made her this way but that's me perception of the place and I won't return. If businesses can't treat people well, just don't support them. Don't have to tell me twice. -The Good Doctor read more

I called the store to see if I could come by for a manicure at like 11 am on a Wednesday. I was off from work at the last minute and it was the only day I had time. Thursday was wide open so I figured they had a slot or two available for the day of (Wednesday), and I've noticed that they appear to block off the full day once the day has actually started - for example, now NOTHING is available for any services on the website today, when it was wide open yesterday, and I'm sure they didn't all suddenly fill for times in the middle of the work day. I left a voicemail. I called again 20 minutes later. Nothing. No one has called me back - still. Disappointing customer service and I wouldn't try this location even if I did get an appointment (or, god forbid, a call back). read more

I was traveling on business and did a gel manicure here. After I left here, I thought I had the best gel manicure of my life. It looked perfect - but 3 days later, polish on one nail came completely off. I went to my nail salon by home and had that one nail redone. 2 days later, every nail had a chip or was peeling. Although the service was wonderful, the polish just doesn't hold up. I do gel manicures every 2-2.5 weeks and have never had a chip before 2 weeks. Quite disappointing to redo them tomorrow after just a week. read more

MiniLuxe Seaport - Nail Salons Near Me - Boston, Massachusetts

Cute store, friendly enough staff, but huge disappointment overall. Wanted to love it but quality was below average for the price. Got two broken nails "repaired" but they looked awful and broke again within an hour. read more

MiniLuxe Seaport - "Repaired" nail but the crack is still apparent - Nail Salons Near Me - Boston, Massachusetts

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