Great communication, quality work, fast service!…read more I was in and out within 30 min for my iPhone back camera lens replacement. Fix and Go NY had it in stock, which is half the battle! The price was $40 compared to $500 at the Apple Store nearby. Support local businesses! I can't recommend this place enough.

My MacBook screen died. I visited the Apple store and they concluded that the screen needed to be…read morereplaced. I did not like the price Apple wanted to charge so I went on ChatGPT and it recommended Fix and Go because of its very high Yelp ratings. I went to this store and their price to replace the screen was about 30% less. Joseph was very pleasant and he said that the computer would be ready by 2PM the next day. In the early afternoon the next day, I received a text saying the laptop was ready. When I picked it up, I asked if he could replace by Iphone 12 battery for a little less than Apple would have charged me. He did it while i waited. Not only did he replace it, but he cleaned my phone case as well. Great customer service. I highly recommend this location.

The owner, Joe, called me with a genuine and respectful manner to discuss the situation. He also…read moreshared his intention behind founding the service, and offered a free repair for the broken bezel. I appreciated his sincerity and the way he takes responsibility for his work. During the conversation, he also provided helpful and professional advice regarding my other tech-related concerns. Overall, I felt that he genuinely cares about both the service he provides and the people he helps. Because of this follow-up and support, I am revising my overall experience to a 4-star review. I also hope the company's culture continues to reflect this level of care and professionalism and continues to support both customers and staff. --------------------------------------- Previous review -I brought my MSI laptop to this shop for a lid repair. At the time, there was a small crack on the left side near the hinge, and I was worried it might get worse , but the screen bezel was intact. I was initially told that once the part arrived, they would notify me to bring in the laptop, and the repair would then take about a full day. The part arrived on December 30, 2025, I dropped off the laptop on January 6, and picked it up on January 9. -After I got home, I turned on the webcam to prepare for a meeting, and noticed that the screen displayed a blue image. I contacted the shop immediately. I was asked to bring the laptop back for further inspection, but no explanation was provided regarding the possible cause of the issue. -Since the shop is about an hour away, I asked whether a remote diagnosis could be done first to better understand the situation. I was informed that there would be a charge for that service. At the same time, I looked into common causes of this issue and found that it can result from a protective film not being removed during repair. However, this possibility was not discussed. -If a likely cause had been communicated, it would have helped me better understand whether an immediate return visit was necessary. Without that information, the situation was unclear and required additional time and travel to resolve. -More recently, about four months after the repair, I noticed that the bezel near the hinge has cracked, even though I have been handling the laptop carefully. This area was not damaged prior to the repair. Given that the hinge area is a high-stress point, I am concerned that the repair or reassembly may have contributed to this issue. Overall, my experience was disappointing. While the initial interaction felt welcoming, it was followed by a noticeably self-protective approach when issues arose. Although the repair was completed, I encountered additional problems afterward that required significant time and effort to resolve. Based on this experience, I strongly recommend that others ask detailed questions about the repair process, confirm what testing will be performed, and ensure the device is thoroughly checked at the shop before taking it home. In general, I believe that clear communication and transparency are important in building trust with customers over the long term.

As a former Wall Street and audio/visual technology director for Fortune 500 and 1000 corporations,…read moreI've dealt with a lot of vendors for over 20 years. I can quickly spot great or poor customer service and professionalism. My work was extremely high profile focused on live event production. Very stressful. The staff is sharp, professional and articulate in their communication. I can honestly say I've found "my premier vendor" to service both my personal and professional needs without any worry.

Very good customer service department, I had a problem with my device and they replaced it.read more

i bought a bluetooth speaker bb744 (lowest price model) at office depot in los angeles for $20…read more(might have been a sale-rather ridiculously cheap). works very nicely and has a good amount of volume. can't be synched, but if you can use 1 speaker i highly recommend

After receiving a defective box via Online, I was offered a replacement at this location (store…read morepickup). Upon arrival I was greeted by Jon, who asked how my day was. Agitated was my answer due to this extra store run, and stated I wanted to leave quickly hahah. Jon made a light joke and my mood was soften. within the 5-7 mins I was there I met JR the manager, who assisted Jon during my visit & I can honestly say - no complaints - & my box worked when I arrived home. Thank you ! Review. s/o to them - to everyone else . there's a machine for check-in . Stop interrupting conversation- wait your turn in que.

Been a Verizon customer for 20 years (since high school), after walking into this location for a…read moresimple store pickup, I walked out of Verizon empty-handed and straight into AT&T across the street and made the switch. That's all I gotta say... store not great at customer service...

We went to the store to exchange L's backpack after he discovered a small issue. It was a really…read moreeasy process since it has a lifetime warranty. He really likes his backpack even though I think it looks massive though he is 6'3. I was thinking of buying a sling bag since I was at the store even though it looked too bulky on me but luckily they ran out of the size I wanted. It's not really my style but they're not really expensive compared to a designer bag.. After reading some reviews, I decided against it since it's not something I'd use. Again he loves his Everyday Backpack which he uses for work. The customer service was great. They were talking to a customer but once L got his attention, the guy was really nice and helpful.

This store is amazing -- beautifully designed with a thoughtful, modern layout that makes shopping…read morea real pleasure. The product selection is top-notch, as you'd expect, and the attention to detail is impressive. One standout feature: they provide wooden tablets cut to the size of popular devices like MacBooks, iPads, and Surface Pros, so you can test how different bags or accessories will fit before buying. A smart and helpful touch that really enhances the shopping experience!

I just recently bought a new phone (because my old one was stolen in Brasil. That will happen…read moreapparently) so I needed a phone case. I spent the equivalent of a small country's yearly GDP on this new phone so I didn't wanna spend another leg to get a phone case. I was calling around places in the city asking if they had cases for my specific phone, and a few places actually said they did, but when I arrived, they didn't have it. SMH! But then I called this place, after randomly searching for it on google and they told me to come down because they had cases. I got down there and they had literally 10-15 DIFFERENT types of cases for my phone, and the one I bought cost me $10 (not the $35 t-mobile was asking). When I left the store all I could think about was coming on Yelp and writing a review for how awesome this place is. It's a wholesale place so they have a HUGE selection of stuff, and the stuff is super cheap so if you need any accessories for your cellphone, this would be a good place to start. I would be surprised if you were looking for something and they didn't have it.

Only popped in to get a pair of headphones given I'd left mine at home and was desperate, and was…read morejust blown away by the customer service! The gentleman at the counter came over to me without a prompt and was able to offer really detailed advice on a very impressive range of headphones, and even offered to let me try them! Very reasonable prices and although I didn't spend long in there it looked like they'd got a pretty decent range of wireless stock, I'll be coming back!

My girlfriend and I just arrived in New York, Manhattan, and needed to get two US sim cards. We…read morefound MA Wireless USA Inc. on the web and decided to go there. The store clerk was super helpful and took the time to help us get a great subscription (US calls, text and surf + free international calls to sweden) for our 5 months stay here in NYC. He didn´t only crunch the numbers for us to find out which mobile plan would be the least expensive but also helped us setup our phones. After 10-15 min we got out of the store with working US numbers and surf. We can highly recommend this store for anyone who would like kickass service and great mobile subscriptions. Thank you from the two swedes!

As predicted this locations is officially closed. Maybe it's their attitudes…read more They rally can't compete with Apple there are to many smart aggressive sales ppl there willing to help. Ever since the M&A with Sprint it's all corporate like everything else today. That customer friendly vibe is lost.

Stopped in this store to do a simple activation as a new customer with all the info in hand from a…read moredifferent location. Not only was I effectively called stupid to my face several times (in tone and words) for coming in foolishly saying the wrong things that I was clearly not entitled to. I was also repeatedly warned to be careful since the other store and staff were inept, giving incorrect info and I, apparently not smart enough to catch it. Not only had the other store been professional and thorough, they'd taken the time to print off exactly what I needed so I could go to any TMobile shop to sign up as a new customer when I had the time. Who knew joining T Mobile could be so painful and frankly, not worth it after 4 visits to various Manhattan locations. This shop though, takes the cake in poor customer service. Verizon it is!

Great deal on replacing the iPhone screen (better and faster than Apple)…read more Good midtown location too

Such an easy experience!…read more I messaged John on Yelp about getting one of my glass camera coveres replaced on my iPhone. He quoted me at $50. I came in later that day, relaxed on the couch for 20min in the AC, and John fixed my camera lens. I couldn't ask for better service. This will be my go to for any iPhone fixes!