I absolute love Michaels as it has everything you could need to craft and be creative. Their coupons aren't as good nowadays as they used to be and I don't have as much time as I used to have either but I still love coming here and browsing. The store layout here is a big congested and feel the checkout area and online order area could be better designed. I placed an order online for store pickup and it was ready in less than 10 minutes after I placed the order, which was quite impressive (I couldn't go until a few days later). The pickup area is located to your left as soon as you get off the escalators. There really wasn't a shelf to get your items and your bags situated after you pick up your item and the waiting area was quite small. No one was there when I went to pick up but a line of about 5 people behind me formed as I got my item making it a bit tricky to navigate to leave the area while also trying to stuff my item into my bags. The general checkout area was quite tight as well. It's long and it's sometimes hard to see if a self checkout counter is open. Self checkout itself is pretty easy to use and I like how the machine is able to detect if the handheld scanner was properly placed back in its slot before it moves forward with checking you out. I was able to find my account easily and apply all my coupons during my transaction. The staff I asked about inventory were quite knowledgeable and were able to point me to the right aisle to get the things I needed. things were well stocked and neatly displayed as well. read more

Michaels - Entrance - Arts & Crafts Near Me - New York, New York

I appreciate arts and crafts stores though mainly rating 3 stars because sadly this is the only Michael's store left in Manhattan, which unfortunately means certain areas of the store can get really picked over--especially seasonal items--right before peak holidays. To some degree I understand that many retailers are tighter on inventory to reduce how much needs to be sold at deeper discounts after certain holidays are over. However this also means certain things run out and there's no selection left which could also mean lost sales, which was the case when I came to look for a couple Christmas-related products a week before Christmas and much of that section looked decimated outside of wrapping paper, kitchen/dining supplies, some decorations and wearable accessories. They were already setting up for Valentine's Day. Walking around the store, I still appreciated that this location is still around, it's been a while since I've visited so I was glad to see still a strong selection of frames, scrapbooking supplies, paints, yarns and ribbons/trimmings. They also installed more self-service checkout machines. The shopping stop wasn't altogether unfruitful in that I picked up a pack of baked goods boxes (to place home-made cookies/pastries inside before gifting to others). I hope next time to find more of what I need! read more

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Went to check out a gift from Michael's as they usually have a good selection with decent prices. There are a lot of holiday items currently, school project supplies, frames, toys, yarn, etc. I had to ask staff where to find the markers I was looking for. They told me that it is stored behind the registers. I wanted a 30 count marker set but Michaels didn't have the specific item in stock, so I'm going to have to order online. The staff was very helpful in directing me and assisting. Michaels is a huge store and one can easily spend lots of time in here. read more

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Tons of staff available to help out, and the store seemed pretty well organized. I'm not a huge crafter, but I recently picked up crochet and was really happy with the large selection of yarn and colors. Seems pretty on par with prices I saw on Amazon, so I'd say average value. read more

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Finally found what I needed and I have to give a shout out to the assistance I got from Preston in the Framing department. Not only did he help me find what I needed. He helped me discover a discount of buy one get one free. And then even helped pack up the huge package so I could carry it home safely. Above and beyond service with a smile and great conversation. What customer service really is. read more

Too many of their workers have lousy attitudes. After waiting on line, the very dismissive cashier refused to help me because I was using a credit card. She said I had to use the self-checkout. Then the woman in self-checkout was equally as dismissive when I asked her a question about my coupon. The only person who had any customer service skill was the security guard. He was pleasantly greeting everyone who came in, and he did it with a smile. My other problem is Michaels has stopped selling many items I need in their stores and now only have them online. I do order them online now, but from a different company. read more

Michaels has always been my kids' favorite store, and we visit often to stock up on supplies for our crafts and baking projects especially when we're in the mood to make cupcakes. It's clean, well-stocked, and has everything we need for arts and crafts. While the prices are reasonable, the staff could be friendlier. When I found out they hosted parties, I decided to throw my daughter's 9th birthday there and chose the jewelry-making party package. While the price was fair, the experience didn't meet my expectations. They provided only one bead package for the entire group and didn't supply bowls for the kids to pick their beads, so I had to use the plates I had brought for the party. The room was small, which I understand is why the party was capped at eight children, but the materials provided were subpar. For example, the string wasn't the best quality they offer in the store, and they only had one pair of scissors for the whole group. When I asked for additional supplies, I was told they didn't have any, which was disappointing for a craft store. The party package included drinks, but only sodas were offered. Since my kids don't drink soda, I expected at least an option for water, but there was none. Thankfully, I brought my own juice and water bottles. They also assigned just one staff member to assist, which made it challenging as she had to help each child individually. It would have been much smoother with an extra helper. Overall, while Michaels remains our go-to store for crafting, the party experience left much to be desired. With some improvements , better supplies, more staff support, and a wider selection of drinks--this could be a great option for hosting kids' parties. read more

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After spending about $40 the first time and trying to find everything on my own, I went back two more times and ordered online to use online coupons and then went for pickup. The first time because they ran out of some of the items, the amount from my reward certificates that were applied to the items that were out of stock was not refunded. Then I went back again for another reward certificate that I had, and the pickup was ready at the self service area, so it was a quick pickup. read more

If you're someone who truly enjoys shopping without being asked every five minutes if everything is okay or if you need help, this Michaels is definitely for you. The employees are available and helpful when you need assistance, but otherwise, they stay focused on their work in their respective areas. They also have a super friendly security guard stationed by the escalators, which adds to the welcoming atmosphere. This Michaels has so much to offer, so be prepared to spend at least 1-2 hours shopping. I've visited this location three times, and I can confidently say their inventory is always impressive--fully stocked and well-organized. I highly recommend this location, 100%! read more

My last trip to this particular location of Michael's was unacceptable. Not sure where they hire in security from or who trains them, but my girlfriend and I were followed around for the whole 15 minutes we were inside. Every time we would go down an aisle, he'd be "nonchalantly" standing at the end of it or lurking in the adjacent aisle across from us. Every time we would stop to look at something for a while, he would stop, too, and when we moved again, he would basically play follow the leader. As a person of color, and specifically a black poc, my girlfriend was particularly insulted by even the not-so-subtle insinuation that she was stealing from the store. I am typically one to sometimes brush these kinds of things off and give the benefit of the doubt, while she is always more acutely attuned to them. She asked if I noticed it, too, or if she was just being hypersensitive. But in candid I absolutely did notice and this guy's presence was not a coincidence. The security guard was making the assumption that she was taking product (mind you, she was not wearing a bag or even a big coat, so there was no reasonable suspicion in the slightest). It left a bad taste in our mouths and proved to us that the training and corporate culture of Michael's (at least at this location) is fostering an acceptance and allowance of racial profiling. It's uncomfortable and we left without purchasing what we intended to out of principle. That was not a man 'doing his job.' He was either trained to target 'suspicious' shoppers based on skin tone by corporate or by the broader context of his systematically ingrained beliefs. Either way, it's wrong, insulting, and extremely off putting. We will not be shopping at this location ever again. read more

The last few times I went to this store, the shelves weren't exactly full and there weren't too many people around to assist. That seems to be the state of retail nowadays Not particular to this store, but Michaels has discontinued; without replacing, one of their yarns that become a staple in my collection. That alone almost leaves me with no reason to go anymore. read more

I needed to buy supplies for a scrapbook/photo album that I was making for my cousin to celebrate our dual 30th birthdays! I found the cutest stickers that matched the themes of our photos together. Everything was easy to find and there were plenty of decent options. The stickers weren't cheap because overall it cost me about $50 for only around 10-12 sheets, but the quality on most of them was great. The only thing I don't recommend is buying any of the plastic bubble stickers. I bought some plastic bubble dolphin stickers, but they didn't actually stick to the paper so I had to be creative. I really do like this Michaels location and they are the only location in Manhattan. I hope that they stick around because I don't love shopping for art supplies online. It's easier to see everything out there in front of you and they have great options. read more

Michaels - Arts & Crafts Near Me - New York, New York

I was here searching for picture frames. There was such a large variety of different picture frames, I had a hard time making a decision on which ones to get. The self check-out kiosks allowed me to check out quickly. I was in and out and didn't have to wait for service at check out. Because of the sales going on, I snagged some picture frames for a great price. I just had a hard time using one of scanners around the store because of the odd placement that didn't allow me to fit the object I wanted to scan. read more

So disappointed in my most recent trip here! Wandered around the store for 10 minutes and couldn't find any help. Ended up just leaving and going to Blick. They have a fine selection but the store layout is a bit wonky. I like the self checkout they have here. read more

This holiday season, please add Michael's 6th Ave location to your shopping list. Have to give a special thanks to Diamond, Sasha, and Ms. Angela whom are absolutely amazing. These lovely ladies go above and beyond to make sure shoppers are able to find all of the great items in the store. Loved all the amazing pre holiday deals. My visit was a week before the official holiday shopping season. I was able to get a great deal on holiday greeting cards, gift wrap to create magical holiday gifts for friends, colleagues, and family. Thank you Michael's for an extraordinary shopping experience!!! read more

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had a birthday party event here for my daughter, and overall the event was enjoyable for the children. However, the service from the staff, especially the manager was not good. I would call constantly to get details about the party and to prepare no one was ever available. On the day of the party, I had a custom cake that was going to be delivered. It got there early and I asked someone to please help me get the cake as I was nearby and the driver was going to leave with my cake. Granted the driver wasn't that great either and the delivery time was not what I instructed but the manager refused to help and only sent an employee upstairs and not outside. they were very adamant about how they didn't want to take accountability for the cake how they didn't want to help, and seemed like I was an inconvenience to them even though I'm paying for their services. it was the only thing I asked for from them besides them doing their job.they don't seem to be very happy working here and they don't seem to be very happy and supporting their customers who pay hundreds of dollars to have event events here. Will not be returning. read more

Michael's is a definite hit with me. My daughter loves to shop here and I love to look around. I've been to this location several times now. It gets better and better as I learn my way around. Customer Service is always fast and friendly. There's associates on the sales floor available for assistance. The cashier is always nice and efficient. I'm raising the stars after today's visit. This is my Michael's now when I need arts supplies , crafts and more! read more

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Great merchandising & Assortment. Very helpful team, the online pick up staff are always pleasant, unlike Target. Always nice deals & discounts. Get there early. read more

I'm not gonna lie, Michaels is my jam. It has everything I could 'almost' ever possibly need for the most random stuff and projects. Fabric, knitting supplies, art supplies, super glue, baking supplies, gift stuff, picture frames. Like every size picture frame you could possibly imagine which is a pretty hard feat. Sometimes the stuff is scattered around in a way that it's a bit tricky to know where to hunt for your treasure but overall I always leave pleased and with some kind of discount. Two for one on frames?! Hotdog! Winner winner chicken dinner. I pray this location never closes. read more

Was looking for diamond art painting & Michaels had some. Not a big selection but I did purchase 2. My new hobby. So far so good.

I have been a customer for many years and I expect a lot better from customer service. I tried to place an order with very little success. I called customer service and was told the wait time was 71 minutes? I drove to my local store without any success. I left extremely frustrated!! Time to shop elsewhere read more

Just wonderful , I just came from the Sherri show Audience Taping not too far Big shout out to Tina , sales -associate she was very helpful . I wanted to buy some drawing markers and there where locked up and she assist me from beginning to ending , she wonderful sales -associate ,I usually go to Bick art supply stores or Zelda art supply store ( Nostrand & Flatbush junction- Avenues, Brooklyn ) or Hobby Lobby .com art supply stores or Family Dollar or Dollar General for some Art supplies . but I'm start coming here instead its a wonderful store , It's not too far from F.I.T school & Parsons -New school & Pratt Institute ( Manhattan Campus). There have a lot of art supply stuff and crafts work !!!!! P.S. it's only one Stop away from the Garment & Fashion District on the F-Train , line !!!! Very Convivent by the MTA: Subway: F- Train. 23 street, Train station. Bus: M14, M23, etc buses !!! read more

June 6, 2025 - Vineland, NJ I was with my son while he was shopping for yarn, and I needed to use the restroom which was locked (maybe to prevent bathroom crafting). I went to the cashier and asked her if the restroom was public. She informed me that she would call for someone to go to the back of the store and unlock it for me. The person who unlocked it was a man (can we say uncomfortable?). While i was using the bathroom, someone else was keyed in did what they did and left. Then, the man who let me in, keyed back in and checked to see if anyone was still in the LADIES RESTROOM! HE didn't knock or excuse himself, he just keyed in and checked. I quickly finished and went up to tell the cashier but a gnat was more concerned than she was. I told my son and we left. As soon as we got in our car, I called customer service to file a complaint. NOTHING WAS DONE. Today, June 17, 2025 Natasha called me from customer service and did not leave a clear call back number so I had to look up customer service, call and give my case number and start the quest for Natasha (with no luck). I informed the unknown worker that I will not be leaving a message and my lawyer will be in contact. Within 10 minutes, Natasha calls me back. I informed her that Michael's did/is not taking my complaint/concerns seriously and I gave them a chance...my lawyer will now represent me and my VERY serious complaint/concers. DO BETTER MICHAELS! See you in court! read more

Great selections for crafters- yarn, knitting supplies, beads, art supplies, school supplies and it's basically a one-stop shopping experience at great prices. Always a great selection and the layout of the store makes shopping easy. read more

The store is a little messy but I find the staff very nice and helpful. I love that there are always coupons to help with purchases. I love Michaels! read more

Terrible service. Very upsetting. Placed an online order for 6 yarns received totally wrong colors and from manufacturers other than those ordered from. What is the point of ordering online when you get the wrong items. read more

Myself and other customers needed assistance with picture frames as the shelves were not well stocked. The young women in that dept. merely told us what aisles to check (obviously we had already checked - that's why we were asking about their inventory). They were not willing to check for more and one employee even disappeared and never returned to help. Michaels, if you're going to run a sale, at least have the items available, and have workers who are familiar with the products. Extremely poor customer service. read more

Love this store !!! Always the nicer people working there !!! I do lot frame orders people are amazing ! ALVI help me couple times I fell he do best costumer service on every level !! Really nice guy he know what is doing and just always happy with result ! Really great store read more

This Michaels is huge and has so many arts and crafts supplies. The reason I am only giving it 3 stars is because I have come here a dozen times looking for specific cross-stitch items (thread, thimbles, Aida fabric), and it never ceases to amaze me that they are always out of what I am looking for. They may have some colors of threads, but I have not visited one time where they had everything I need. My suggestion would be to order online so you are sure to get what you are looking for. read more

Michaels is fairly well stocked with a good variety of merchandise at reasonable prices. Go onto their website for your local store and search for an item; you'll get the exact location of that item in that store. This, of course, makes it very easy to find out if they have what you want and to locate it immediately. On the negative side: They'll pull "oopsies" better suited to middle school April Fools' Day pranks when it comes to online orders to be picked up at a store. I bought an item (at a post-holiday sale) online and was told to wait for an email telling me when I could pick it up at a local store. The next day I got an email all right - saying that the item was in fact unavailable. Great way to DEcrease customer satisfaction, Michaels! read more

After my most recent visit I couldn't miss the opportunity to say this about this Micheal's location. Absolutely horrendous customer service. Though I don't think everyone employed there is to blame the lines are always long it's a 30 plus minute wait if you aren't doing self checkout but more than that it's nothing like seeing what has to be the slowest cashier in the history of the is universe work the only register open while 5-6 employees stand around chatting and laughing. Then it's always at least 85 degrees in the store it doesn't matter the season and the manager (a middle aged African American woman) whose overall countenance screams I DON'T LOVE CRAFTS OR CRAFT LOVERS OR MY JOB!!!!! is never helpful. She stood and chatted with a friend for 15 minutes while the line was at a stand still. If this store doesn't use cash or the wait to make an exchange is at least 35 minutes please put up signs that statehouse facts. This store needs an overall new disposition the only reason they get the business they do is because they are the only Micheal's left in Manhattan but the service simply will not do. Go there if you must if not go elsewhere. PS: The single star is so I could get the privilege to post this read more

I ordered supplies to have delivered same day for a party I was having this evening. They delivered someone else's stuff to me, and when I called them they refused to either send me my stuff again or given me a refund. The manager directly said she is not responsible for any of it and they can't help it if deliveries get lost Do not rely on them for delivery. Or to be helpful. read more

I sent 7 photos to be printed on 8 x 10 wooden blocks and when I received them one was zoomed in and looks bad. The company would not reprint the one photo for me. I was originally debating on having Costco (now prints through Shutterfly) print them but I chose Michaels...BIG mistake. Costco has a 100% guarantee return policy and pricing was very similar. I will be going through Costco (Shutterfly) for future photo needs. read more

Michaels - This is the wood block with the ground and roof cut off as well as part of the right side of building - Arts & Crafts Near Me - New York, New York

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If you love architecture, this is one building to definitely check out. After going the escalator, turn right go straight then right to the middle of the store, there is a beautiful high ceiling skylight, which showcases the structure's beauty, and cute street lamps for lighting. As for Michael's this location is not as spacious as other Michael's stores but this is Manhattan so it is decent. Great places for arts and crafts! When I arrive during lunchtime, there is no line. I pick up my item. Now there is about 8 people on the line in front of me. The line overall isn't too bad since there are 6 registers open so it was relatively quick check out (though I been on the line where it took a while to leave) so this is a good day. read more

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I came looking for a multi purpose fabric glue and the on-floor person help me out quick and easy. Overall its a Michael's it has everything you need for your crafting desires. It can get a lil crowed but other than that its in a good location. I also didn't have to stand in line too long to pay. Customer Service was great for me. read more

My main issues with this place is where are the staffs? No one is working on the sales floor. And why does the security guard know more than the actual staff? The tall and slender security guard was very helpful and showed me what I was looking for since the staff didn't know. The other thing about this place is they don't hire people who are knowledgeable about crafts. In the south, I could easily find people to help me and they are very knowledgeable and suggest products to achieve my projects. Also, why is there always a long line here? If this many people are crafting in NYC, why aren't their employees? Hire people who knows their stuff and also have people on the floor. read more

I'm not a crafty person at all but love to visit this store and check out all the great items available for creative people of this world. I especially enjoy looking and at times purchasing the holiday banners, fans and other cutesy items available for decorating any space, in my case, my office. The only negative of this particular location is there isn't always enough staff available when you have questions or need additional assistance when attempting to create something from scratch. There are always good bargains, coupons and great sales, especially when the holiday season is coming to a close. Overall cool place to shop at or gawk at, when seeking particulars for a cool creation. read more

I've heard of Michaels but never had a real interest in going to Michaels--until I started crocheting and knitting. If you are into fiber arts, you know how addicting yarn is. Just like the sign says in Michaels--"there's no such thing as too much yarn." I certainly wouldn't disagree. However, I've been ordering all of my yarn online because I started crocheting and knitting during the pandemic. I needed one more skein of black acrylic worsted weight yarn for a Knitatude pattern and didn't feel like ordering it. Decided to check out Michaels and it made me so happy to see and touch the yarn. They carry quite a bit of Lion Brand yarn. It's really huge but the signage helps especially if you're not familiar. They have self-checkout but I decided to wait for a cashier because I wanted to sign up for their rewards program--I have a funny feeling that I'll be hanging out at Michaels. The cashier was very friendly and helpful. I was able to sign up for it and start using it. I definitely recommend! read more

I'm writing this review specifically for the cashier, unfortunately I did not get his name, my receipt reads 4:42 pm 1/2. He was in his 20s, perhaps Indian. He was very patient with me & helpful, he helped me find a coupon online-his suggestion, which helped me save a nice amount of $. He took the time to wrap up my glass items individually. I'm giving this Michael's 4 stars out of 5 because of the store itself & some of the other staff encounters I've had. The store often is missing something I'm looking for, & this is pre pandemic as well. Additionally I've asked other staff where something is & they don't know or give me incorrect info. I acknowledge it's a large store with changing inventory. On the other hand I would think one would do their best to familiarize themselves with it & if truly did not know to make a better effort at providing assistance. read more

Beware, they lost an art print that I paid to have framed and did pretty much nothing to solve the situation. I went to Michaels to have a print framed, after a few weeks I stopped by the store and they assured me that they would mail it when finished. They never contacted me again, so I stopped by a couple weeks later and they had trouble finding the print. They said they would contact me again with an update but never did. I went one additional time and again they couldn't find the print, and offered a refund. However, since I bought the print in a foreign country in cash, they did not refund ANY of the print cost. Overall, they were unhelpful to deal with and they never tried to solve the problem or contact me. Save your time and money, get your framing done elsewhere. read more