So many good things to say. So many. SO MANY. The front…read moredesk receptionists know my pup by name and always greet us with a smile. We see Dr. Hillenbrand who is new to this location, but she is FANTASTIC. My pup was having some difficulty with diarrhea, giardia, and then got into some carpet to top things off. She called me 3 minutes after the practice opened to personally check on my pup. She answered any and all questions I had, offered an x-Ray to ease my mind about a blockage from the carpet, and called two more times during that week to check on us. She walks me through all of her findings while performing her exam on my pup, makes a plan for our next visit and what we can expect, and makes giving vaccines look like a piece of cake. She even mailed me a hand-written letter after our first appointment to thank us for choosing to see her and welcomed us to the practice. A hand-written letter, delivered via snail mail, in 2022. My heart! I called one day to have my pup's vaccination records emailed to me to provide to my landlord. I kid you not - 1 minute after talking with the receptionist on the phone I had a copy of her records. We had to submit a stool sample to check for remaining giardia, and had results in less than 12 hours. We live in Richmond but the 25 minute drive to this practice is so incredibly worth it. If you are looking for a vet, look no further. I don't have a single bad thing to say about this practice. We love them so much!!! My pup approves!!

A caring and very experienced vet. Took great care of my two Jack Russell terrier girls. Appreciate…read morethat he gave me options for care without forcing a lot of testing.

Amazing place the staff is Great they take such Good care of my Pup !! I'm so Grateful for the care…read morethey provide!

I used to love this vet until they butchered my dog for no reason. The reason I was given was that…read morethe vet "couldn't remember which leg the bump was on, so she removed bumps from his front two legs", that weren't there and weren't bothering him. When I took him for his dental appointment and bump removal, I showed the tech the bump on his back left foot (that was stained from him licking at it and that the vet supposedly looked at when he was there a couple weeks before.) They also showed me a broken tooth at the visit a couple weeks before, which was the determining factor for me scheduling the procedure. When I dropped him off I was told the doctor would call me when she was done. Not only did NO ONE call me, but I called them to ask if he was done at 5:15pm to find out, "Oh he's been done, no one called you?" So, I rush to go pick him up and find out not only did they not remove the small bump they were supposed to, but that instead he has staples and chunks of both is front legs taken out. WHAT did they do to my baby boy? They were trying to close and rushed me out the door with him without giving me any of the medications and when I went back to the door to get them, they had already locked the door and I had to bang to get them to open it back up and they questioned me, trying to convince me they had given me his meds.. Fiinally, they gave me his meds and I left. (BTW they shorted him on the meds they gave him, they did not last as long as they said they would and he ran out.) I was told Dr. Sara White would call me that Monday, SHE NEVER HAS CALLED ME. Clearly I don't trust her to touch my boys again and I emailed and requested their records. The records they sent weren't the right records for each dog and again they tried to convince me they were. Finally, I get the records, I still have not received the xrays I paid for the day of the surgery and have requested SEVERAL times, but even their office notes are wrong! At the visit they showed me his broken tooth (the note does not reflect this) and determined he needed dental cleaning and the bump removal, says the bump was on the right hind leg, (it's always been the left back foot) it also said he had light tartar (They showed me different) and no broken or fractured teeth (yeah they showed me that too.) This place used to be nice, but since I've seen Sara White my trust in this clinic is gone. I noticed even when we were in visits with her, she was always dismissive to anything I said. She would ask a question and then just dismiss the answer. I thought maybe I was being sensitive, but now that I look back. I should have known better and NEVER SHOULD HAVE TRUSTED HER with my baby boy!

Wasted time coming there. No one cared or was able to help with my pet…read more This was not the first time as when we moved to chester I attempted to use them for our prior dog. They required a 'full work up visit' just to get a bag of food prescribed by his current vet and there was just no way to communicate with his vet to verity. So we drove on down and stayed with his old vet. The. only. reason. I went there was my vet was on vacation and my pet had a life threatening issue. This vet is 10 minutes from me. I would drive an hour on fire before going there ever again.

I was looking for baby bunnies to gift my daughter for her 8th birthday. After one failed scam…read moreattempt and the loss of $100, I was desperate to find others! I came across Big Ed's on craigslist and messaged them right away in hopes they were real! Rose quickly responded that same night and I felt very much at ease that I was speaking to a real compassionate human being. She allowed us to come visit the bunnies the next day before we left a deposit. We were thrilled with our visit. A week later we picked the bunnies up after reworking our scheduled pickup time Rose helped surprise our girl where she didn't believe they were her bunnies to bring home! I would absolutely recommend Big Ed's if you're looking for cute and affordable pets. We also picked up Some fresh eggs during our visit!

From the appointment making process to the actual visit and to today, following the appointment, as…read moreany pet parent desires, the relief of seeing that your baby is feeling better - my anxiety and stress has eased! Thank you to the team that provided compassionate care for my baby Mila. Thank you Dr. Amy for providing the appropriate treatments, Mila has eaten 3 times since being seen. My kitten has severe dental disease and has had reduced nutritional intake. Everyone I interacted with on the day of her appointment were so caring and supportive. She has a surgery scheduled this month with Broad Street and the visit has been reassuring that she'll be under great care during the operation! Anyone who devotes their life & career to take care of animals deserves their praises. Thank you again Broad Street Vet. Mila and I will see you again soon for her surgery!

I have taken my sweet baby kittens, Shrimp and Grits, to Broad Street Vet Hospital three times now…read moresince I adopted them & I've been really impressed by the service & pricing every time I've visited! Their first visit was for Shrimp & Grits final kitten visit aka their last round of shots plus a little treatment for a nasty ear infection Shrimp was fighting. I believe this visit end up costing around ~$150. I was really pleased with how thoughtful and attentive both the vet and the assistant were with my many questions as a new kitten mom. The second visit was for a minor health issue with Shrimp. The vet gave me very thorough information and treatment for her. I believe this visit cost around ~$200, including urinalysis and other tests. Our most recent visit was for grooming for Grits. I've never had a long haired animal before and I was so thankful for the time Debbie took to explain how I could best maintain his coat and comfort! This visit, with a first time grooming discount, was $35. The receptionists and assistants are always incredibly kind & seem to really love animals. I'll happily be continuing to go to BSHV for my veterinary needs!

My pets and I love the staff at Winterfield and have been going here since they first opened. I…read morefind their prices to be reasonable compared to other clinics and I always get a full explanation before and after any service.

Once a Reliable Clinic--Now Deeply Disappointing…read more I've been taking my pets to Winterfield for well over a decade--likely since around 2008, when I first adopted my dog. For many years, I was satisfied with the care they provided. But recently, the level of service and professionalism has sharply declined. I'm left wondering what changed. Over the years, I've trusted them with a wide variety of animals--dogs, cats, sugar gliders, ferrets. I even once asked if they could see my Serama chickens, only to be laughed at over the phone. I'm not sure who they think is eating Seramas, but many people keep chickens as pets. For a veterinary clinic, that response was surprisingly dismissive. I expected more understanding and respect from professionals in animal care. I overlooked several concerning incidents in the past, but the growing pattern of questionable practices has become hard to ignore. A few examples: I was charged nearly $300 for a single antibiotic shot--without any prior disclosure. A simple heads-up would've been appreciated. I received a $20 bill for trimming a cat's rear fur--something that took five seconds and seemed more like a gesture of kindness than a billable service. A sugar glider died following a hernia repair. Basic supplies like needles, tubing, and saline were marked up 10-20 times their cost. I've repeatedly been upsold on tests that provided no real value to my pets' health. In my experience, unless a treatment involves something direct and tangible --like antibiotics or fluids--it rarely seems to make much of a difference. Once your pet is placed on a medication regimen, it feels like you're trapped in a cycle of ongoing costs, with little flexibility or empathy. I even took in a 19-year-old stray cat I found dying in the street--an act that came with significant financial responsibility. When I had to delay a follow-up due to a temporary lack of funds as I told them, I was charged a $20 no-show fee. It wasn't the cost that bothered me, but the lack of grace--especially after years of loyalty and thousands of dollars spent. I had also referred my father, who spent around $1,000, and I paid another $3,000 toward that same rescued cat--every cent paid in full. What stung most was the cold, scripted response. "Heather" speaks of "supporting you and your pet," over and over yet they refuse to release medical records until a measly $20 fee was paid, or tide your meds over for a few weeks. No exception. No empathy. No sense of loyalty. You'd think a long-time client in good standing might be offered a little understanding--maybe even a courtesy bag of fluids to tide the cat over, or a simple "don't worry about the fee this time." Instead, it was rigid policy over people, and cash over compassion. Winterfield may still be acceptable for routine visits. But if you're looking for transparency, understanding, or basic respect for your loyalty, I'd recommend going elsewhere. To them, your pet is a profit center. And when the money slows down, their compassion disappears, regardless of how long you've been with them.

I've been coming to this office since moving to the state in 2023 and I love them! Every single…read moreperson who works there is obviously genuinely passionate about animal care and helping those animals' human guardians. Dr. Stratton makes sure to take as much time as is necessary with every patient, explains things very thoroughly, and is just all around a wonderful person. Dr. Hall is also super nice, patient, knowledgeable, and helpful. The front desk workers and the vet techs (I'm blanking on names right now, though I think one is named Chelsea and one is named Emily) are all wonderful. I've legitimately considered going in either by myself or with one of my cats just to say hi and chat and share kitty lovins. Their prices are also incredibly reasonable. Even for bigger things, like a cat dental cleaning with extractions and X-rays, is less than $2,000, while the same thing at other places I looked was $4,000-5,000. HIGHLY RECOMMEND.

The groomer is BoSs!!! My baby has never looked better. I must admit I neglected her during the…read moreholidays so she was matted. This is the first time a groomer left her beard. Mustache and skirt in tact. That extra $10 charge was well worth my boo looking sweet as ever. Pet Smart should send their groomers to train under your groomer. They scalp our dogs regardless of their condition. Can't wait until our puppies hair grows back so we can take her back to Farmers for a schnauzer cut from a real "PRO!!!"

I've been coming here for a few months as the vet we were seeing didn't offer surgery options and…read moremy boy needed some spots looked at and possibly removed. Both Dr. Shelley and Dr. Moon did a full body scan and presented our options and walked me through the whole process, answering my endless questions and provided amazing follow up. The surgery was scheduled quickly and successful, and Dr. Shelley spoke with me after hours when we received the results (all good thankfully!) All of the vet techs are so so so pleasant, helpful, and clearly care about the pets in their care. I had to bring my boy back in for a check today and they all remembered him and came over to say hi - I've only been coming here two and a half months! They really make you feel like your pet is their family. Comparatively, the cost for both surgery and regular visits has been very fair. I'm super grateful for this team at Midlothian animal clinic and all they've done for Zeke & I!

Wish I could give zero stars. We recently brought in our newly rescued German Shepherd mix (45 lbs)…read moreand were seen by Dr. Alison Rhoades. The experience was unprofessional from the start. Before even entering the room, we overheard Dr. Rhoades asking a vet tech why she 'had' to see the German Shepherd, clearly expressing a personal bias or fear regarding the breed. Once she entered, she remained in the far corner of the room and didn't approach our dog instead opting to throw treats from a distance. Our dog was completely calm--no barking, growling, or aggression of any kind. To have a veterinarian act visibly frightened and dismissive of a patient based solely on breed is unacceptable. If a provider is unable to professionally handle specific breeds, they should not be seeing them. I would not recommend Dr. Rhoades to anyone, especially those with Shepherd mixes.

I've generally had good experiences with this veterinary office, and the staff has always taken…read moregreat care of my dog. However, a recent experience left me frustrated and is the reason for my 2 star review. The office recently implemented a policy requiring deposits for appointments, which is perfectly understandable. My issue isn't with the policy itself, but it's with how this situation was handled. At a recent vaccine appointment, my dog needed a required follow-up visit for a booster to his vaccine. That appointment was scheduled before I left the office, but no one mentioned that a deposit was needed or asked me to pay one at that time. A few days later, I received a voicemail from Carolina saying my appointment would be canceled if I didn't pay the deposit. It felt like I was being threatened with cancellation over something that was ultimately the office's oversight. A simple "We forgot to collect your deposit when you were here" or even an apology would have gone a long way. To make matters more frustrating, it's nearly impossible to reach anyone by phone. Calls always go to voicemail, and you have to wait for a callback. Unfortunately, our schedules never seemed to line up, so we ended up playing phone tag. In the end, I had to drive to the office just to pay a $20 deposit for an appointment that they scheduled while I was already there...(DUH!) If deposits are going to be a requirement, there should be easier ways to collect them. Sending an invoice by email or allowing online payment would save everyone time and frustration. I still think this is a good veterinary practice and will likely continue bringing my dog here because I've been happy with the care he receives. However, the communication surrounding this new policy needs improvement. This situation could have been handled much more professionally, and staff could be a lot friendlier. I'd like to add that when I came in to pay my deposit, whoever was at the front desk was very curt (didn't catch her name unfortunately).

While I am usually very satisfied with their services and have been a patient of theirs for 3…read moreyears, today's experience was not great. I felt like just a number and they did not care for me or my dog. Props for being extremely covid friendly and only doing curbside service. This means only your animals enter the facility. Although the curbside service has its down fall. I had multiple vaccines scheduled, along with a nail trim and expression. When they called to discuss payment, no one ever mentioned to me on the phone the nail trim and expression were not able to be done. Instead I was handed a bottle of Trazodone at the door with my papers and no explanation. I should not have to ASK what the medication is for when I have a healthy dog..... I should be automatically TOLD what services were not completed and WHY I needed the medication. Very sad with the services today. I hope my next visit will leave us feeling more comfortable with the staff especially since The curbside services requires you to leave your pet in the building unattended.