My wife and I were traveling from California and had an unexpected emergency with our tow bar. Jim…read moreand the guys were the only place in town who could help us out within 24 hours. They were very helpful and ordered me a new tow bar and the next day I was back on the road. Very good people from the staff ordering my tow bar to the guys especially Jim. I highly recommend if you have any problems in Yakima to stop there. Five stars!

My wife and I were recently on a trip when our water pump quit working. Aubrey's was the closest RV…read moreshop so we called them. Extremely nice on the phone and told us they had common models of water pumps in stock. We decided to drive to their location. They had the replacement water pump in stock. We explained we were on a trip and asked if they could possibly have a technician install the water pump. They were able to accommodate us and got our RV in right away. Everyone was extremely friendly and helpful, from the parts person to the very nice lady that was able to get us in on short notice. They let us bring our dog inside while we waited. Everyone we talked with was very friendly, and our dog got a lot of attention. From the time we pulled in, to pulling out with the new water pump installed was only about an hour! Aubrey's is a hard-to-find gem. I understand completely why they have been in business so long. Great people and service. Highly recommended.

(This review is only for the service department, I have no experience with sales.)…read more I had purchased a travel trailer in Boise and was told by the dealer that I didn't need sway control because it was a small trailer. I pulled it as far as Yakima with my equally small truck, fighting sway the whole way. I managed okay, not great, but okay, until I hit the wind. I could barely stay on the road, so I pulled off and started calling around to see if anybody could help me. I called these guys and after hearing my story, Troy in the service department said if I could be there when they got back from lunch they'd put sway control on for me. Everyone there was amazing. So kind and helpful. Eduardo, the technician who installed my sway control, went above and beyond to make sure I was safe on the road. They even ran to the store to buy some bigger hooks for my breakaway chain. He checked my tire pressure and lug nuts. He explained how everything worked, even things not related to what he installed. Troy was also very kind and patient with my inexperience and lack of confidence pulling a trailer. He went above and beyond making it easy for me to get out of their lot and even waved goodbye as I left. I seriously wanted to bring these two guys home with me. I don't think my husband would have appreciated that though so I left them there for now. (I'm still considering going back to get them...) I don't know if sales is anything like service, but the service department knows what customer service is about. I'd give them 10 stars if I could!

I set an appointment two weeks in advance and arrived at just after their 8:30am opening…read more I needed a leveling jack replaced with a new jack I already had. Upon arrival I asked for a quote and a time of completion. Was told about an hour work time and $140.00 quote. They kept my RV all day when he said it would be about an hour. With a 2 week in advance appointment I should have been the first rig worked on that morning. When I received the bill it was over $400.00. I told him he quoted me $140.00 for an hours worth of work. He gave me an OH this can't be right. He then changed the bill to $140.00. SO BEWARE, THEY WILL RIP YOU OFF IF YOU DON'T PAY ATTENTION. Make sure you get a quote and working time line. Because they will jack up the price and try to rip you off and charge you for work and time they don't do!

I want to give this place zero stars, charged us for cleaning and didn't clean it outside at all…read moreand the inside was done poorly. Communication was terrible and the staff at service was argumentative and confrontational. I ultimately will be happy with our used RV as it was the one we really wanted but I don't recommended and will never go back.

Purchased RV from a local show and sales actually took the time to travel to our home to discuss…read moreand measure if the beast would fit on our property. with some home renovations, we got our new home home and the sales team with the service department was great in handling storage until our home property was able to accommodate the beast. Through out our buying experience, the team at Clickit stood by us as We kept adding more options and goodies to the unit. Great work team Clickit. Carey in service has really Been amazing. he actually followed me home when I took delivery of the RV and helped guide me into my property. And on a later visit to the service department with the RV at the service department, he had a crew come out and get right on a few minor fixes And adjustments of slides and awnings. I didn't even notice it, but his eye did and he insured I didn't leave until his crew was happy with their work. The fun they had working together made me feel better about people enjoying their jobs and taking pride in their work. Again, great work team Clickit. Service and sales.

Always friendly. They remember us from previous visits. Excellent customer service.read more

great customer service. there to help you how ever you need. would recommend to everyoneread more

Got my first travel trailer there. Easy folks to work with. Great customer service support.read more

Terrible service. Nothing they promised was done correctly. They were suppose to check all systems…read moreand tell me what needed attention for $400. They sanitized my water tank, but left the fluid in the tank and didn't tell me. I found out when I filled the tank to go camping and white, foamy water came out of my faucet. They lost the cap to my water tank and made me buy a new one. They never checked the refrigerator which I ended up replacing myself. Several other issues. Ultimately, I paid $2700 and never received an itemized invoice. Total ripoff!

New Leer canopy on 2011 Tacoma looks great and functions even better. Great sales and service…read more Excellent installation and customer service.

Service department was exceptional... The highly recommended…read moretowing service they used is a joke. The guy did $15k+ damage to our new trailer and felt no remorse and walked away.. now we're stuck dealing with a damaged trailer and winter.

Our RV spun a bearing and broke the wheel, which as at a 20 degree angle when we pulled over and…read moredetermined what was causing the squeaking noise. Chris Cooper, CC I-90 RV rescued us. We live in Western Washington and were on our way to meet family for a camp out in Oregon. We wound up leaving our RV with Chris for several days and he replaced the axle and checked the other axle and performed maintenance on it at our request. We know Chris charged a reasonable rate and that he did an excellent job. He was very patient with our questions and explained the process every step of the way. He's also extremely nice and skilled at what he does. THANK YOU, CHRIS COOPER!!!

Bad from the word go! Lots of promises and they didn't deliver. Don't waste your time. We were…read moreso disappointed.

I had a heater failure, and the team at Horn Rapids RV was available to help with the warranty…read more When the heater failed again, they were on top of it, and took care of it quickly. The team and Matt took the time to explain what happened, and made it right. Would come back for service. 11/10!

My wife and I had a fantastic experience purchasing our first travel trailer from Horn Rapids RV…read more Alex Tovar made the entire process extremely smooth and straightforward. As first-time buyers, we really appreciated how he and his team took the time to thoroughly walk us through how everything works on the trailer. If you're in the market for a new RV or travel trailer, Horn Rapids RV is a great place to start. Alex also made the paperwork process incredibly efficient. I was able to complete everything within 20 minutes during my lunch break. We're looking forward to doing future business with the Horn Rapids team.

Larry came out to remove an old refrigerator and install new one in our tenant's RV. Bent up both…read moreside of the door because he said he didn't need to take off the fridge doors. Put hole in the linoleum, gouged framework around fridge opening, ripped off molding on one side of the door, gouged several gouges in decking outside the door, took a gouge out of one of the inside steps to the bedroom level. Refused to refund any part of the money paid to them. If I could give them a O star I would. Sharon Lybbert

This was a good experience because they took the job immediately and with concern for my situation…read more My RV was fixed promptly! Thank you

This is the first time my honey and I have owned a motorhome and anything with slides so we're…read moretrying to figure out how everything works in this motorhome and I thought I had most of it figured out but somethings kind of go wrong when you're out camping and you do the best you can. When we got back to Hermiston we called Comeri and they got it right in. We were in no hurry for it so it took about a week to get our motorhome back. When we went to pick it up Mike was right there to explain and show everything to us. How things were working how things were supposed to work and if things didn't work where to look. We are so very pleased with the way things turned out and the time they took with us to explain things. Dawn and Sue and Mike and Noby are such great people to work with. Thank you so much.