My wife and I were traveling from California and had an unexpected emergency with our tow bar. Jim…read moreand the guys were the only place in town who could help us out within 24 hours. They were very helpful and ordered me a new tow bar and the next day I was back on the road. Very good people from the staff ordering my tow bar to the guys especially Jim. I highly recommend if you have any problems in Yakima to stop there. Five stars!

My wife and I were recently on a trip when our water pump quit working. Aubrey's was the closest RV…read moreshop so we called them. Extremely nice on the phone and told us they had common models of water pumps in stock. We decided to drive to their location. They had the replacement water pump in stock. We explained we were on a trip and asked if they could possibly have a technician install the water pump. They were able to accommodate us and got our RV in right away. Everyone was extremely friendly and helpful, from the parts person to the very nice lady that was able to get us in on short notice. They let us bring our dog inside while we waited. Everyone we talked with was very friendly, and our dog got a lot of attention. From the time we pulled in, to pulling out with the new water pump installed was only about an hour! Aubrey's is a hard-to-find gem. I understand completely why they have been in business so long. Great people and service. Highly recommended.

We were in town to see our son play baseball games with the Pippins and needed to get our air…read moreconditioner looked at in our Jeep. After talking g with the counter man who was wonderful, I scheduled service for the next morning. I took the car in, met with the same man, the car was finished in the timeframe that he said and the price was the estimate that had been given! Thank you!

Always honest and helpful. Careful review and assessment of vehicle to diagnose the problem and a…read morerealistic estimate of the cost. Technician was great at keeping us updated on the status of repairs and any changes to cost. Shadow provides exceptional customer service

I've had the misfortune of using Autocraft twice over the last several years: once for a repairs to…read morea crushed pillar from a fallen tree, and most recently, a collision with an elk. The latter resulted in about $20k of damage to my nearly new, barely driven Volvo. Heartbreaking! In each instance, Autocraft did exceptional work. The damage to the Volvo was extreme, which had me concerned that it might not ever drive or feel the same again. Two days and 100+ miles later, it drives and feels exactly as I remember. And the paint match is spot on. Literally good as new! Finally, the people here are fantastic! Isabel, Alex and Steven were a pleasure to work with. Great communicators, easy to reach, patient, friendly, great at explaining the work and the process. With some luck, I'll never need to use them again, but I won't hesitate to call them if I do.

They were wonderful. They kept me well informed on progress and did an incredible job. They were…read moreprofessional and courteous from start to finish. Beautiful work!

(This review is only for the service department, I have no experience with sales.)…read more I had purchased a travel trailer in Boise and was told by the dealer that I didn't need sway control because it was a small trailer. I pulled it as far as Yakima with my equally small truck, fighting sway the whole way. I managed okay, not great, but okay, until I hit the wind. I could barely stay on the road, so I pulled off and started calling around to see if anybody could help me. I called these guys and after hearing my story, Troy in the service department said if I could be there when they got back from lunch they'd put sway control on for me. Everyone there was amazing. So kind and helpful. Eduardo, the technician who installed my sway control, went above and beyond to make sure I was safe on the road. They even ran to the store to buy some bigger hooks for my breakaway chain. He checked my tire pressure and lug nuts. He explained how everything worked, even things not related to what he installed. Troy was also very kind and patient with my inexperience and lack of confidence pulling a trailer. He went above and beyond making it easy for me to get out of their lot and even waved goodbye as I left. I seriously wanted to bring these two guys home with me. I don't think my husband would have appreciated that though so I left them there for now. (I'm still considering going back to get them...) I don't know if sales is anything like service, but the service department knows what customer service is about. I'd give them 10 stars if I could!

I set an appointment two weeks in advance and arrived at just after their 8:30am opening…read more I needed a leveling jack replaced with a new jack I already had. Upon arrival I asked for a quote and a time of completion. Was told about an hour work time and $140.00 quote. They kept my RV all day when he said it would be about an hour. With a 2 week in advance appointment I should have been the first rig worked on that morning. When I received the bill it was over $400.00. I told him he quoted me $140.00 for an hours worth of work. He gave me an OH this can't be right. He then changed the bill to $140.00. SO BEWARE, THEY WILL RIP YOU OFF IF YOU DON'T PAY ATTENTION. Make sure you get a quote and working time line. Because they will jack up the price and try to rip you off and charge you for work and time they don't do!

Always friendly. They remember us from previous visits. Excellent customer service.read more

great customer service. there to help you how ever you need. would recommend to everyoneread more

As a young woman I am afraid of car dealerships and repair shops because they might take advantage…read moreof me and my inexperience when it comes to cars. Not at LP Body Shop! The staff were kind and friendly and explained every step of the process to me. They gave me a great deal on some body work I wanted done to my car. I didn't have an appointment and I dropped my car off at 10am and they had it done by 1pm. Super quick turnaround time. Rich was especially friendly! He gave me my estimate and was super nice and helpful. He was great!!!! Definitely somewhere I will come back if I ever need something else done to my car!!!

I highly recommend LP Body Shop, their customer service and support is above and beyond. The staff…read moreis so kind and friendly. Paul was extremely helpful and the whole process was amazing. Paul explained everything to me so I would understand the process and what needed to be done. I can't recommend this business enough they get a 10/10 for service , quality of work and friendliness!!

Great service! I had a bumper replaced here after reading online reviews. They did not disappoint…read more They finished on time as they said they would and communicated throughout the process with both me and my insurance. Not a month passed by and I returned to have a scratched looked at on my rear hatch. They said they could buff it out and proceeded to take my keys and work on it immediately. After they were finished I asked how much I owed them. The owner proceeded to say they are not in the business of nickel and diming customers and did it free of charge. Wow! Thank you GO!!

My family and I have had work done on our vehicles here multiple times over the years we have lived…read morein Yakima. They have done repairs for everything from fixing a car that was side-swiped by a semi to, most recently, repainting a door that was damaged by another car in a parking lot. They have always done good work and returned the car to the way it looked before the accident. I just got my Subaru back from them and you can't even tell that anything happened to it!

Nice vehicles. Nice salesman. Ascent made our top 3. Chose a different vehicle at another dealer.read more

The salesman was great the car buying experience was okay. The finance and documents team needs a…read morecourse in customer service. Took many email and phone calls to finally figure out that they forget to send my paperwork to the DMV so I couldn't register it. Now I am out an extra $70 buying trip permits to legally drive the car. They didn't offer an apology or reimbursement. Not very professional so can't recommend. ***Response: My last response to Elton was via email a month ago letting him know I would be out an extra $70 as well as two extra trips to the DMV which is a real hassle for me as there is no DMV in my rural town. If you want to compensate me for this you have my address. Thank you. ***Response 2: I responded via text message to your cell phone. As of today the DMV has either not received the paperwork or hasn't processed it yet, they could not tell me which. So today, almost two months later I had to buy another trip permit to legally drive the car that isn't even registered in my name yet. I have missed 2 half days of work to stand in line at the DMV which I will have to do again before this trip permit expires to get it registered if they finally have the paperwork. I sent you picture copies of the DMV receipts as proof to your cell.