We went there almost a week ago, to find a religious medal, on which I've already bought online…read moresimilar (same size, and one smaller than a dime size). This medal was the perfect size for my needs. I also purchased two more pendants. Paid for with my Credit Card. Sunday, I decided to re-arrange my pendants to go with my other pendants, and none of them fit my gold chain. I also found some gold rings to attach to my medals, and one of them didn't even fit inside my ring. I decided to return the two pendants. We drove all the way to Beaverton, just blocks away from the shop, when I took my receipt out of my purse, where it's been, to make sure I have it, when I read my receipt. (see photo below). I freaked out! Yes, I'm blocks away, and I'm freaking out, that they won't take it back. 20% RESTOCKING FEE? No return on jewelry and guns (I can understand guns, but jewelry?) I am not a crook, I'm an honest citizen, a previous customer, who gave them a good review, the first time. I decided to go back home and think about what else I could do! They didn't tell me any of THAT! They were busy! I opened a Credit Card Dispute on the phone, that evening. I also try to sell one of the pendants, to a friend of mine who like religious stuff, maybe, I can try to dispute the other pendant. After much talking, she decided to buy it for her daughter's graduation. I told her: I'll throw in the box and put a bow on it. I also decided, to keep the other pendant, that didn't fit my original chain, for a gift to my granddaughter's graduation (hopefully she won't see my review, and add a more expensive gold chain from my collection). I closed the dispute! LESSON LEARNED HERE: Make sure you understand the store's policy, before you take out your wallet. I could have been in a worst situation, I am glad, I found other solutions. For other people, not so lucky, you've been warned!

Ok look I might be nieve about some stuff, but I understand the concept of a pawn shop. You should…read morenever expect to get "fair market value" at a pawn shop, honestly it cracks me up reading comments (not on YELP) with people whining that they were expecting more $$$. It takes effort to get full valve...taking to a pawnshop is a last resort. While I was waiting I took a look around. There were some really cool guitars, framed pieces, and watches. I purchased many Black Friday watches last week, so I just observed. I had two diamond rings. One was the wedding band I no longer wear, and another was a ring i purchased over 10 years ago. I presented them to him and i replied that i wanted $2,000 at least for both of them. He replied in no uncertain terms that he couldn't come close to this. Honestly that's what I was expecting. I have sold silver coins at this location before and received a very fair amount for them, however this was a quick visit. I respect the game, just didn't want to play this time

I purchased my first handgun at baseline pawn. A black tarus revolver. Still have it. Awful sights…read moreon it but the gun metal was beautiful. It bought it in a locked position without a key unbeknownst to me. I was 21 at the time. Asked for a key and it wasn't provided. I had to purchase a key on eBay to actually use the revolver. Years later on my review, I find the owner has no record of my purchase and claims I gave a false review. Classic. Poor service and can't take accountability. Go somewhere else unless you want to support a local business. I can get behind that at least.

great shop, great people, fair prices. This is the only place i feel comfortable going to sell gold…read moreor silver because i know they are fair.

I wanted to sell an old engagement ring from a long ago unsuccessful marriage. I was shopping…read morearound for the best price. I had never been in a pawnshop before. When I walked in I was very surprised that it was nothing like what you see on TV. It was clean, well organized, so it looks like a high-end resale shop. One entire wall was lined with really nice designer bags. Another area were shelves with very attractive and new looking power tools of course there was a case with jewelry in it. The staff was attentive, and very professional. I'm unlikely to have anything else to sell, but if I did I would definitely go back there.

Very easy to work with. Me and my husband are strapped for cash at the moment so we were trying to…read morepawn our PlayStation. Other shops that I went to offered me less then adequate amount for it, and when I came here it was simple quick and easy with a decent amount of cash loaned to me. Process only took like 10 minutes super fast! The guy working , Luis was super nice and explained everything to me in detail about the process and due dates as well as fees. And he didn't try and rush me out of the store like other places. And at the end him, and another employee gave my son a lollipop!

This shop came on my radar from a friend. He recommended this place for transferring firearms. I…read morewent in and the process was simple and easy. The FLL process is the long wait anywhere but at least here they make it pleasant. The customer service is good. While waiting for my paperwork to be inputted we had a nice chat and talked about life, military and process for FLL. Great place to get the FLL transfer. I will continue to use this shop for transfers.

I paid over $800 for a 10 g 18 carat gold necklace in Saudi Arabia, a year later. I brought it in…read moreto this pond store and the girl behind the counter told me it was fake. She said she would buy it for next to nothing. And I said, no, thank you, I went to all that glitters. Yesterday they offered me 1200. They said they thought it was fake because it was so shiny.I said I bought it in saudi arabia for over eight hundred dollars.And they said they could give me a loan 49 hundred twenty or I could sell it for twelve hundred.So tigered pond, I hope you go out of business.People work too hard for their money.For you to turn around and blatantly, try and steal it from them and lie and say their jewelry is fake

Excellent customer service. Friendly, knowledgeable, staff, helpful and accommodating !read more

Other USA Pawn is usually very nice. But at this location, the lady (the manager) is very rude and…read moreunprofessional! I returned an Xbox One X here because it has software issues . Then they put it on the shelf the next day . I came back and saw it on the shelf; I asked her, "Is this Xbox fixed? It had issues last time," and she yelled at me! " NO! It's a pawnshop! We are not going to fix it! " SMH ... then why do you put it back on the shelf, pretending it's a working item and scamming other customers ? Just terrible

I love every single one of the people that work here they are excellent! Like family to me this is…read morewhere I will go and the only place that I will go! Thank you, Monica Ryan, Brian and everyone else every single one of you are the best! Very knowledgeable and overall a great experience. They are very professional.

Top quality product - no crap sold here. Helped me greatly when I had to sell my custom made…read morediamond wedding ring in order to buy car parts for Honda civic

They are very transparent with the gold and silver prices as of today so I felt confident that I…read morewas getting the best value for my coins. Professional and very nice to me!

Chose them for their high rating here on Yelp. Got my scrap gold together, took my husband and off…read morewe went. Really didn't know what to expect, don't know how much a "gram" is. I know 28 of them equal an ounce. I did have an old WW scale and figured I might have 2 ounces. A 55 year old ladies watch, a couple of small gold necklaces and 6 gold dental crowns. Not all of it was gold, jewelry from my mom. Went in and I swear 15 min later it was tested, weighed and I walked out with a check that could pay for a cruise. Lovely people, patient, answered all my questions. AND FUN!!!

Oh my God what a great experience! Customer service was excellent people were nice I felt really…read morecomfortable and I they didn't make me feel out of place. Felt like I was with family. Thank you. Kenneth Jones

I came into Silver Lining Jewelry & Loan looking for an engagement ring, and my initial experience…read morewas excellent. Sal helped us from the moment we walked in, showed us several options, and took the time to answer our questions. We eventually settled on a ring and agreed on a price. To be clear, Sal had nothing to do with my one-star review. Because my bank wouldn't allow a charge of that size on my card, I had to return later with cash. About a week after my conversation with Sal, I came back ready to purchase the ring. This time, I was greeted by a different employee, a woman with white hair whose name I unfortunately did not get. After I pointed out the ring we had selected, she immediately told me that it was "probably not the ring" I was referring to. She then informed me that the ring was actually priced approximately $2,000 higher than the amount I had been quoted. A small discrepancy of $100-$300 would be understandable, but a $2,000 increase is significant and difficult to overlook. As we discussed the issue, Sal happened to come out from the back. The employee (The woman) began explaining why the higher price made sense, stating that if they sold the ring at the original quoted price, they would essentially be "giving it away for free." Considering the agreed-upon price was still $4,600, that explanation did not sit well with me. I may have misread the situation, but it seemed as though even Sal was uncomfortable with how the conversation was being handled. In the end, I acknowledge that I should have requested a written quote, and that's a lesson I'll take with me moving forward. However, the experience left me disappointed. What started as an exciting purchase for a major life moment ended with confusion, frustration, and a lost sale. Unfortunately, it also left a negative impression of a business I was initially excited to support. Edited: After reading the business's response, I'm even more disappointed than I was originally. First, my name is not Jesus, yet that's who they addressed in their reply. Second, nowhere in my review did I say that I found or purchased another ring, yet they responded as if that had happened. It honestly feels like they either confused me with another customer or didn't take the time to carefully read the review they were responding to. What bothered me most about the original situation was the lack of attention to detail and accountability surrounding such an important purchase. Their response only reinforced that concern. If a business cannot accurately identify the customer they're responding to or correctly understand the details of a review, it raises questions about how carefully they handle other aspects of their business. I understand that mistakes happen, and I appreciated the acknowledgment that the price quote was incorrect. However, this response created even more confusion and frustration because it appears to be based on assumptions rather than the facts I actually provided. If there were an option to give zero stars, I would seriously consider it. What should have been an exciting and memorable experience shopping for an engagement ring became a frustrating one from start to finish. For anyone considering doing business here, I would encourage you to get every quote in writing and verify all details before making any decisions.