I was in, the place was very clean and well lit inside. Some of their prices are rather high on some devices, noticed way over priced laptops, and misc cameras/electronics.
I purchased a low end used cell phone from them, it was listed for $69.00 but i got it for $50.00. Always try to bring them down a little bit more on prices. They have a two day return policy, so pay attention.
The very next day i attempted to activate the cell phone and found out it was stolen. I tried twice to activate the phone and confirmed with the wireless provider they were getting the right ID number. I went in, to the shop, at just a little over 24 hours after purchasing the phone to attempt to return it and let them know what happened.
I presented my receipt, the item, and let the lady behind the counter know what happened and that the phone was stolen. She used her phone and called someone, A local Verizon Wireless store presumably, she read off the serial number, confirmed it and then hung the phone up. She informed me the phone was not stolen. I told her that i tried twice to activate it and had different results. She told me it did not quality for a full refund and offered a 20% restock fee refund, i informed her that i could just dispute the charge and that she needed to provide a full credit. She refused, the she went into the back room for a moment and came back out and offered me a cash refund, i refused and asked to have her refund my credit card minus her restocking fee. She refused and told me that she would have me prosecuted for filing a dispute on my credit card!
At that point she became very unhelpful, and i told her the phone was indeed stolen and that i was sure it was stolen. She told me to come back the following day and i'd get a partial refund, i didn't know how to read that since the following day would be 48 hours after purchase and possibly slipping on the term/conditions.
Right after, i took a trip to the Verizon store in Ceder Hills, presented the phone and had the associate check it, yep, stolen. I don't think she called a store, if she did even after confirming the serial number still not right? The associate scanned it and typed it in at the Verizon store, proof positive, stolen.
I disputed the charge on my credit card and got all of my money back. I filed a complaint with the Sheriff's office, and the State DFCS who regulates pawn shops.
This company did not treat me honestly, i gave them every opportunity to get it right, but they refused. Its not legal to sell property that is stolen, they know that, they are regulated for that. Its dishonest to charge a restocking fee on property that is stolen and may be illegal. They did it anyways and wouldn't correct the mistake when i pointed it out. Do not do business with this company, something fishy. read more
