All of the staff are really friendly and knowledgeable…read more Been here many times and can't recommend them enough.

We went there almost a week ago, to find a religious medal, on which I've already bought online…read moresimilar (same size, and one smaller than a dime size). This medal was the perfect size for my needs. I also purchased two more pendants. Paid for with my Credit Card. Sunday, I decided to re-arrange my pendants to go with my other pendants, and none of them fit my gold chain. I also found some gold rings to attach to my medals, and one of them didn't even fit inside my ring. I decided to return the two pendants. We drove all the way to Beaverton, just blocks away from the shop, when I took my receipt out of my purse, where it's been, to make sure I have it, when I read my receipt. (see photo below). I freaked out! Yes, I'm blocks away, and I'm freaking out, that they won't take it back. 20% RESTOCKING FEE? No return on jewelry and guns (I can understand guns, but jewelry?) I am not a crook, I'm an honest citizen, a previous customer, who gave them a good review, the first time. I decided to go back home and think about what else I could do! They didn't tell me any of THAT! They were busy! I opened a Credit Card Dispute on the phone, that evening. I also try to sell one of the pendants, to a friend of mine who like religious stuff, maybe, I can try to dispute the other pendant. After much talking, she decided to buy it for her daughter's graduation. I told her: I'll throw in the box and put a bow on it. I also decided, to keep the other pendant, that didn't fit my original chain, for a gift to my granddaughter's graduation (hopefully she won't see my review, and add a more expensive gold chain from my collection). I closed the dispute! LESSON LEARNED HERE: Make sure you understand the store's policy, before you take out your wallet. I could have been in a worst situation, I am glad, I found other solutions. For other people, not so lucky, you've been warned!

I purchased my first handgun at baseline pawn. A black tarus revolver. Still have it. Awful sights…read moreon it but the gun metal was beautiful. It bought it in a locked position without a key unbeknownst to me. I was 21 at the time. Asked for a key and it wasn't provided. I had to purchase a key on eBay to actually use the revolver. Years later on my review, I find the owner has no record of my purchase and claims I gave a false review. Classic. Poor service and can't take accountability. Go somewhere else unless you want to support a local business. I can get behind that at least.

great shop, great people, fair prices. This is the only place i feel comfortable going to sell gold…read moreor silver because i know they are fair.

I wanted to sell an old engagement ring from a long ago unsuccessful marriage. I was shopping…read morearound for the best price. I had never been in a pawnshop before. When I walked in I was very surprised that it was nothing like what you see on TV. It was clean, well organized, so it looks like a high-end resale shop. One entire wall was lined with really nice designer bags. Another area were shelves with very attractive and new looking power tools of course there was a case with jewelry in it. The staff was attentive, and very professional. I'm unlikely to have anything else to sell, but if I did I would definitely go back there.

Great inventory and great gun selection. Would definitely recommend to come here, they are very…read morehelpful in store.

This shop came on my radar from a friend. He recommended this place for transferring firearms. I…read morewent in and the process was simple and easy. The FLL process is the long wait anywhere but at least here they make it pleasant. The customer service is good. While waiting for my paperwork to be inputted we had a nice chat and talked about life, military and process for FLL. Great place to get the FLL transfer. I will continue to use this shop for transfers.

I paid over $800 for a 10 g 18 carat gold necklace in Saudi Arabia, a year later. I brought it in…read moreto this pond store and the girl behind the counter told me it was fake. She said she would buy it for next to nothing. And I said, no, thank you, I went to all that glitters. Yesterday they offered me 1200. They said they thought it was fake because it was so shiny.I said I bought it in saudi arabia for over eight hundred dollars.And they said they could give me a loan 49 hundred twenty or I could sell it for twelve hundred.So tigered pond, I hope you go out of business.People work too hard for their money.For you to turn around and blatantly, try and steal it from them and lie and say their jewelry is fake

Excellent customer service. Friendly, knowledgeable, staff, helpful and accommodating !read more

Other USA Pawn is usually very nice. But at this location, the lady (the manager) is very rude and…read moreunprofessional! I returned an Xbox One X here because it has software issues . Then they put it on the shelf the next day . I came back and saw it on the shelf; I asked her, "Is this Xbox fixed? It had issues last time," and she yelled at me! " NO! It's a pawnshop! We are not going to fix it! " SMH ... then why do you put it back on the shelf, pretending it's a working item and scamming other customers ? Just terrible

This place was recommended to us. After seeing the reviews we felt good about taking our parent's…read morejewelry to be sifted for authenticity, appraised, and purchased. We had A LOT. Spent over an hour sorting and weighing. Things got a little dicey when the return didn't seem to match the values we found online. There was one gentleman who was kind, helpful, and validating. The other was socially awkward (but tolerable)...until we began asking questions. He stopped making eye contact and was super rude from that moment on. That's when we noticed his name tag read "manager". It took a substantial amount of time for him to test, sort, and weigh. Before the transaction was made, we challenged the value given. He wasn't willing to compromise at all, claiming this was the best he could do. He dared us to go somewhere else. He had placed the precious metals into small envelopes and when we withdrew, he made sure to mention the "envelopes were expensive" and haphazardly dumped the gold and silver jewelry into one of our pre-filled bags. We believe the owner tried to smooth things over by offering help to our vehicle, on our way he asked why we decided not to sell, and explained they are best in the area. We explained there was ZERO gain for us, that this was for a parent in a financially strained situation and that we hoped to be back if the value was as his employee claimed. We appreciated them taking the time to go through over half the jewelry and wanted to do business with them. Thankfully, there were multiple family members involved, and we were all in agreement this required a second look. We took the same exact jewelry to another place. They were fast, efficient and offered us $1000 MORE. The reason we gave 3 stars is because they were very patient, the owner made an effort at the end and the experience with the 2nd employee (who seems like a good human and would probably make a good manager).

I love every single one of the people that work here they are excellent! Like family to me this is…read morewhere I will go and the only place that I will go! Thank you, Monica Ryan, Brian and everyone else every single one of you are the best! Very knowledgeable and overall a great experience. They are very professional.

They are very transparent with the gold and silver prices as of today so I felt confident that I…read morewas getting the best value for my coins. Professional and very nice to me!

Chose them for their high rating here on Yelp. Got my scrap gold together, took my husband and off…read morewe went. Really didn't know what to expect, don't know how much a "gram" is. I know 28 of them equal an ounce. I did have an old WW scale and figured I might have 2 ounces. A 55 year old ladies watch, a couple of small gold necklaces and 6 gold dental crowns. Not all of it was gold, jewelry from my mom. Went in and I swear 15 min later it was tested, weighed and I walked out with a check that could pay for a cruise. Lovely people, patient, answered all my questions. AND FUN!!!

Oh my God what a great experience! Customer service was excellent people were nice I felt really…read morecomfortable and I they didn't make me feel out of place. Felt like I was with family. Thank you. Kenneth Jones

I came into Silver Lining Jewelry & Loan looking for an engagement ring, and my initial experience…read morewas excellent. Sal helped us from the moment we walked in, showed us several options, and took the time to answer our questions. We eventually settled on a ring and agreed on a price. To be clear, Sal had nothing to do with my one-star review. Because my bank wouldn't allow a charge of that size on my card, I had to return later with cash. About a week after my conversation with Sal, I came back ready to purchase the ring. This time, I was greeted by a different employee, a woman with white hair whose name I unfortunately did not get. After I pointed out the ring we had selected, she immediately told me that it was "probably not the ring" I was referring to. She then informed me that the ring was actually priced approximately $2,000 higher than the amount I had been quoted. A small discrepancy of $100-$300 would be understandable, but a $2,000 increase is significant and difficult to overlook. As we discussed the issue, Sal happened to come out from the back. The employee (The woman) began explaining why the higher price made sense, stating that if they sold the ring at the original quoted price, they would essentially be "giving it away for free." Considering the agreed-upon price was still $4,600, that explanation did not sit well with me. I may have misread the situation, but it seemed as though even Sal was uncomfortable with how the conversation was being handled. In the end, I acknowledge that I should have requested a written quote, and that's a lesson I'll take with me moving forward. However, the experience left me disappointed. What started as an exciting purchase for a major life moment ended with confusion, frustration, and a lost sale. Unfortunately, it also left a negative impression of a business I was initially excited to support. Edited: After reading the business's response, I'm even more disappointed than I was originally. First, my name is not Jesus, yet that's who they addressed in their reply. Second, nowhere in my review did I say that I found or purchased another ring, yet they responded as if that had happened. It honestly feels like they either confused me with another customer or didn't take the time to carefully read the review they were responding to. What bothered me most about the original situation was the lack of attention to detail and accountability surrounding such an important purchase. Their response only reinforced that concern. If a business cannot accurately identify the customer they're responding to or correctly understand the details of a review, it raises questions about how carefully they handle other aspects of their business. I understand that mistakes happen, and I appreciated the acknowledgment that the price quote was incorrect. However, this response created even more confusion and frustration because it appears to be based on assumptions rather than the facts I actually provided. If there were an option to give zero stars, I would seriously consider it. What should have been an exciting and memorable experience shopping for an engagement ring became a frustrating one from start to finish. For anyone considering doing business here, I would encourage you to get every quote in writing and verify all details before making any decisions.