GREAT communications. The shop was clean and staff quite professional. The recommendations were fully documented and explained. I've been in 3 times now. Each time an appointment was available in a reasonable time frame and the work was done onetime. read more

I'm entirely confident I just got billed 200 dollars to hear the diagnosis for someone else's car. First, I would say communications were very poor. Brought my car in Monday, was told they would contact me monday, or Tuesday at the latest. Wednesday rolled around and I had not heard from them so I called in. They patch me through to the mechanic who OF COURSE tells me I need a new engine. My car was making a knocking noise which I thought was maybe a loose valve rocker, or worst case a rod bearing. The noise was coming from the top of the engine, so I was thinking valve related. Here's where it got super suspicious. The mechanic told me there was zero oil in my car, and that the engine codes I had given them were of no help. As fact, I had checked my oil the day before driving in, and it was at the perfect level. As fact, I did not give them any codes. I assured the mechanic there was oil in the car, he told me there was none and my engine was cooked. Needed a new one. I asked for pricing. He gave me a ballpark but said he can check around for a reconditioned engine. I asked him to put together a full, formal estimate and let me know a price. He said he would get back to me today or tomorrow. I didn't hear back at that day or the next, so on friday I called in and said I will be picking up my car. And this is the wild part. As I walk up to the place, I see my car parked our front. Same make, same model, same color. TURNS OUT, it was not my car. Mine was parked out back. I drove my car across the street, parked, popped the hood and checked the oil. Completely perfect level. I sincerely beleive that they looked at the other car that was just like mine, which probably had no oil, and they read me the diagnosis for that car. Frustrated, I go home and start watching youtube videos about engine noises and possible fixes. 400 bucks in parts later and a lot if swear words, my car is no longer making the knocking noise and is running great. Maybe it was a fluke that they had two Chrysler 300s there at the same time, but it was wild how bad the communications were, and how the mechanic just flat out didn't believe me when I said it had plenty of oil and I never gave them codes. While I am happy to have saved anywhere from 8000 to 10,000 bucks, it does not sit well with me that I paid 200 bucks for non responsiveness and a diagnosis that was 100% off. For the algorithm, below is a picture of my engine taken apart by me. Oh that reminds me, based on the condition of the engines dirt and grime, I am even MORE convinced that they never touched my engine. read more

Hillside Auto Repair - Chrysler 300 2.7 liter engine with the valve covers removed. - Auto Repair Near Me - Torrance, California

Service was great. Aatif and Alex were incredibly helpful. Told me I just needed a patch when other repair shops would charge me for new tires. Took their time and made sure it was quality work. Will definitely be coming back. read more

Prognosis was that my car's engine died and that I should just put the money into a new car instead of fixing my Ford Edge. I could not get the technician on the phone to answer my questions. It sat in their shop for one week before I just towed it out to a different technician shop who merely had to replace the coolant hose. Do not have this company service your car. read more

Place is honest and thorough. They do a detailed inspection providing pictures and explanations of what's going on. Work was solid, place is clean and well kept, staff very nice. Louie the manager was always courteous and willing to go into detail on options, pricing etc. Lydia who helps run the admin was very nice to work with as well. Job well done! read more

The service was super fast -- I was in and out in under 10 minutes! The staff was really friendly and welcoming. The location is great too, right before the big hill and conveniently next to a gas station. Highly recommend! read more

Hillside Auto Repair - Replaced my tire in under 5 min - Auto Repair Near Me - Torrance, California

I requested a brake fluid exchange as it was caught as a red flag for my inspection Cost ~240 I think ( FOR MA VEHICLE COULD BE DIFF FOR YA) I went in the morning like @10am so it took an hour for me to get the service done Legit place read more

The only guys I trust to work on my cars. They're honest, fair on prices, and pretty quick on turnaround time. Louie is my main guy, he's always straightforward on what I need to get done and what can wait. 10/10 experience every time I visit. read more

This was my second time back in under one month for overheating issues. I was quoted $4500 for a water pump repair. When I asked repeatedly for evidence of the leak- I think it's the radiator hose- and for a repeat of the pressure test, they said they couldn't as they were busy all day now. I don't think they ever did the test. I think they were swamped and made a guess based on the type of car's reputation- ford explorer. The car didn't seem like it was moved, I saw no signs the car was tested- no wetness on the engine or elsewhere. Anyone can do basic research online about car repairs, educate yourself or know you may be at risk. I am so beyond disappointed because I really wanted to see them fix this and not just go for the easy answer and easy win for them. read more

We've been with hillside repair for 10 years and we have always had amazing service and no issues whatsoever. They communicate very well and provide very caring and professional service! We have always been in good hands with them with a variety of our cars! I highly recommend this place. read more

Under the previous ownership, I loved this place. Now, I would advise anyone to avoid it completely. The mechanics here are rude and talk trash in Spanish -- I'm not fluent, but I know enough to discern when people are talking smack. To top it off, they screwed up a simple oil change the last time I was there. They broke the oil pan, etc. Two and a half hours to do an oil change? Totally ridiculous. The staff seemed far more interested in what to have for lunch than taking care of my car. Those bad reviews you see are there for a good reason. Stay away! read more

Luis at Charlie's Hillside saved the day! I pulled into the lot just after 5pm with a nail in my tire, quickly losing tire pressure. Although they were already closing Luis and a couple of the other employees quickly identified the nail in the tire and plugged it for me! read more

Charlies was highly recommended by family, and the reviews gained my confidence. The communication was good and they backed up their repair warranty even outside of their area. They are true to their word. I would be comfortable bringing my vehicles to them. Their work is good and efficient. They have earned my trust. read more