very happy with the doctor and great staff , would recommended to anybody that needs a great doctor and staff to work with.

I believe in being a good partner with my healthcare professionals in caring for my Mom and myself. Rarely is that dedication to health a shared goal by all of us! With the staff in this office and Elizabeth Marcum, you will have a partner in living a good life and dealing with any issues that arise. "Compassionate Care" may be an over-used phrase, but it DOES apply here! read more

Great team! All personal treated my wife and I with respect and integrity. Looking forward to the next appointment.

Overall, I had a positive experience at this office. The front desk staff was friendly, and the provider was attentive, took the time to listen, and made me feel heard. I truly appreciated the care I received. The only feedback I'd like to share is regarding the medical assistant portion of my visit. While I was in the middle of providing my medical history, another staff member came into the room to ask about a coffee order. My medical history interview paused while they discussed it. I completely understand that healthcare workers order coffee and meals during busy days--I was a nurse myself, so I know that's normal. My concern wasn't that they were ordering coffee, but that the conversation happened during an active patient interview. I share this only as constructive feedback because, if I were managing a practice, I would want to know about moments like this. Medical history is an important part of a patient's visit, and having the staff's full attention during that time helps patients feel heard and valued. Other than that, my experience was very positive, and I would return to this practice. read more

Outstanding service from checking in to checking out. Professionals. Doctors truly listen to patients needs. read more

Love the care, always well taken care of. Thank you to all the staff here at the Cibolo location!

Excellent care from start to finish. The doctor and staff were amazing! Very helpful & friendly!

Good, extremely close to my home. Bad, did not see the doctor we we suppose to see. Also check in online did not work. Extremely inconvenient. Front receptionist not to professional. First time my 84 yr old mom at this office. I have to have all appointments smooth and professional. read more

My first time at this location and I hsd the best experience. Great communication, front office staff is very friendly. There was no wait for the Dr or phlebotomist. read more

This location is wonderful and so attentive. The staff and doctors are amazing and take there time with you. So glad I found this office

Very professional and warm hospitality. Didn't take long to see doctor and they are helpful with checking in.

The staff here are incredibly friendly, and Elizabeth Marcum is wonderful. She is pleasant, accommodating, and really takes the time to listen. You can tell she genuinely cares and treats you like a person, not just another number. I had a great experience and truly appreciate the level of care provided......and honestly I can't stand Primary Care clinics so thats saying something!! read more

Unfortunately, there were quite a few things that disappointed me about this visit. I can go into greater detail, but in essence, I felt completely ignored by this practice. The front desk makes minimal eye contact, both when you're coming and going. Also, as somebody who is also in the healthcare field, it's frustrating when the front desk staff doesn't use complete sentences. Simply looking at their computer and saying " July 2nd?" does not specify anything that will elicit an answer from a patient. Furthermore, I waited in my exam room for 42 minutes. The doctor came in while I had six minutes left before I needed to go. I told her I was disappointed and felt that doing an entire intake and trying to explore my entire health history in six minutes, felt both inappropriate and like an unfair burden to me as I was there on time. Additionally, their entire patient portal system was down. She could not open a file for me, could not take notes, and could not put any recommendations for follow up care in. I left there without receiving a service, with no follow up plan, and even after being there for an entire hour, their system was still down and thus could not officially be "checked out." It took a lot for me to get to that appointment. I rearranged my own private practice, had all of my children babysat by somebody, and went there only to waste over an hour of my time and be no further along in my healthcare journey. Truly disappointing. Additionally, we simply have no idea what people are going through. It could take somebody all the courage in the world to step foot into a doctor's office and to be left alone in a room for 45 minutes without any communication is jarring. read more

I can not begin to tell you how comfortable I felt everyone was helpful and welcoming. My doctor explained a lot of things to me that I was not aware of and she was very attentive and concerned about me Thank you read more

I enjoy using Hillside Primary Care, Cibolo for my medical care. The staff have been professional and enthusiastic during each visit. They had to re-schedule me due to an unexpected event and were able to see me next day. In my opinion, the level of care is top notch. Each time I have inquired about various medications etc..I received a detailed explanation. The Providers are very easy to talk to and are receptive to my concerns and courses of action for future care. Thank You! read more

Avoid this clinic at all costs. They mislabel insurance paperwork to justify charging more -- and when questioned, staff hide behind "policy" rather than correcting clear errors. I was denied care because I refused to pay inflated, misclassified charges that my insurer confirmed were incorrect. This isn't patient care -- it's profit extraction. Their policies increase costs for both patients and insurers while violating the trust that's supposed to define medical ethics. Dr. Patel, you should be ashamed. This behavior betrays the spirit of the Hippocratic oath. Patients deserve honesty, not billing manipulation. read more

Got same day appt Easy checkin online or w/ QR code in waiting room NP gave me all of her attention for as long as I needed read more

The experience I had at your clinic is outstanding I have never been treated that way I do not go to see a doctor but the times I have it's just simple everything normal I am a very emotional person your nurses your recipients your doctor they all almost brought me to tears they were a few people around and I felt like I was the only one there because their attention was all focus on me and my husband was with me with his appointment and he felt the same way we were amazed please do not change please let your people know that they are doing a great job for them never to stop doing that if I was sick that's the kind of treatment I would like them to treat me but I wasn't sick and they treated me very gently with very kind words and the most thing that I admired about them besides everything else is that they were not slow everything was speedy Gonzales thank you very much I had a great experience and I pray that it continues to be like that for the rest of the time that I'm there with you guys read more

Nurse's were fantastic. Friendly and funny. Took extra long due to some internet issues but they manage. Was surprised as my apt with the "doc" was actually a NP but she was good. only reason not 5 stars is they nickel and dimed me for everything. Last annual physical I went to with labs was completely covered at another office. I ended up paying $200 out of pocket With insurance. read more

Dr. Marcum was kind, polite, and very professional. As a new a new patient, the check-in took a little bit of time; however, it was very straightforward and easy to fill out and complete. I would certainly suggest Hillside Primary care of your looking for a primary care physician. The check-out was extremely fast and quick; they even helped me to remember my next appointment with them by writing a note for me so I don't forget the date or time after said appt. P.S. If you were to call and schedule for an appt. they probably be able to get you in pretty quick; I called and had my appointment scheduled and ready to go in less than 10 minutes - BTW they're currently a new office in Cibolo, Tx. They also have a 'sister' office right around schertz parkway. You won't regret this choice. If I could I'd give 7 STARS. read more

Able to schedule appointments quickly. Excellent service. Very courteous staff. I need do reviews but I do need to let others know

Dr Elizebeth and the entire staff is amazing friendly and made me very comfortable as a new patient. I am so happy to be part of their family. read more

My experience with Hillside primary care was exceptionally welcomed, professional, and very much helpful and lastly, very informative

The ladies at the reception desk we very nice...very pleasant. Great to have Diane back in Cibilo. She's a gem!!!

Nurse Practitioner, Diane Turner, is one of the best primary care managers. She always makes sure to give me her undivided attention. She has a wealth of medical knowledge and experience that I appreciate. read more

Very attentive medical care from providers. No long waits for appointments as they will accommodate patients same day to 3 days of request for appointment. Staff is very friendly. read more

Excellent customer service and care. Thorough, comprehensive care by kind staff. I'm so glad I found this group.

I was super satisfied with my visit at this location. The care provided was exceptional.

The response to my needs was immediate nor did I have a long wait. Secondly, the location is 7 minutes from my home.