I wanted to reach out following my second visit today to express my sincere appreciation for the care I have received. Once again, I was very impressed with the entire process from start to finish. I truly appreciate that my appointment began exactly on time. I also value how she started our session by reviewing the results from our first meeting before discussing our next steps and involving me in the decision-making process. Thank you as well for handling my referral request immediately during the appointment. It is clear that you truly care about your patients and work collaboratively with them. I only wish I had been under your care for the last 30 years, as I am confident I would feel and look much better today. read more

I had a great visit with my new PCP, Dr. Bentley. He was very attentive, thoughtful and kind. The front desk staff was friendly and efficient, and the lab was across the hall, which was very convenient. read more

If it wasn't for the Physicians quality care and thoroughness, this review would be quite different. Vanessa Peralez, APRN, was exceptional in making sure anything I was concerned about was addressed and went above and beyond to make sure I felt comfortable. She never made me feel rushed and this was my first visit. The front office never said their office was on the 2nd floor despite being on the phone with them to get their correct address. When I finally arrived, instead of being helpful I was told to move away from the front and complete the pre check in at the seating area. read more

My name is Jacqueline Blackwell and I would like to let the team that took care of me today they were so good and kind very nice and they worked together and I thank you so very much job well done May God bless Emily Gonzales you are so nice and caring thank you so very much God bless read more

I want to start by saying that my experience with PA Emily Gonzales has been excellent. She has always been kind, professional, attentive, and has taken the time to listen to my concerns. She is the reason I continued trying to work through the issues I experienced with this office. Unfortunately, my experience with the administrative side of the practice has been extremely frustrating. The billing department, prior authorization team, and third-party answering service do not seem to communicate effectively, which has resulted in months of unnecessary stress. On multiple occasions, I had to reschedule appointments two to four times because I was being charged fees that no one could explain. Each time I called, I was assured the charges had been removed from my account, only for them to reappear the next time I tried to schedule an appointment. My biggest concern has been my prior authorization. For the past six months, I was repeatedly told it was being worked on, yet it was never actually submitted. I was also told that my insurance would not cover my medication, when the issue was that the prior authorization needed to be submitted through the pharmacy benefits portion of my insurance rather than the medical side. Despite numerous phone calls, emails, and additional appointments over the past six months, I still have not received the prior authorization. I hope this office takes the time to improve communication and coordination between its billing department, prior authorization team, and answering service. Patients should not have to spend months trying to resolve issues that could be avoided with better internal processes. While I greatly appreciate the care I have received from Emily Gonzales, the ongoing administrative problems have significantly affected my overall experience. read more

I came to get a physical and my dr. was not there and I did not not get my physical. It was like it was just a unnecessary visit. Plus waited there way to long in waiting room. Not very happy... read more

The whole team at Hillside Primary is great and Dr. Peralez is fantastic. Thanks so much Charles Prince read more

Sarah hessling is wonderful. She's very thoughtful and attentive. It's nice to have everything in one place.

I've been going to Hillside Live Oak at least every 3 months for the last year and a half. Emily Gonzales is awesome. She's thorough and doesn't make me feel rushed. The staff has always been very friendly. Wait times have always been short. read more

Emily Gonzales is amazing. I do not like how long your wait times have been. I went yesterday for an appointment and wasn't seen till an hour after my time. That to me makes me feel like my time isn't important to the office. read more

I have had amazing care with provider Ms. Peralez. New to the clinic, I had high expectations and they were met. I feel seen and heard and my concerns are taken seriously. I would recommend her care to anyone I love. Thank you Vanessa. read more

The cost of services deterred me from coming back. I have insurance so I scheduled my annual appt. I was charged $50 for my initial appointment. My doc then sent me for lab work & pap - both $100 each ($200 total). Then the 2 follow ups are $50 each. So with insurance it's $350 so far out of pocket. I have BCBSTX. Folks are nice but the price is too expensive to go back. read more

I have been seeing Sara Hessling over a year now. She goes out of her way to address my concerns and take care of issues that arise. She is quick to respond to messages and refill requests. She has been able to diagnose some obscure issues going on with me, by simply listening intently and asking pointed questions, and truly hearing what I say, instead of just blowing me off as other physicians have done. I have felt truly cared for and in good hands here at Hillside. read more

Easy to get an appointment with my care professional. She thoroughly reviewed the problem and provided good follow up.

Always great service! Roy Anderson is the best. Changed my health 100% for the better.

Several providers have left. They want you to come in once a month which is all about money. Bloodwork every three months. Ridiculous.

Low wait times. Normally seen shortly after checking in. Dr always address all my issues and comes up with a treatment plan. Great customer service and they show that they care. 100% satisfied read more

The wait until my caregiver came into the office seemed long, at least 20 minutes. However I did have enough time to voice my concerns, and I'm happy with the care I received from Sarah Hessling. read more

If the employees weren't so nice, then my rating would be lower because my wait time is always so long for my appointments. I feel they just overlap too many people. That being said, I really like Roy Anderson. My husband and I have both been going to him for a while now. He always has a solution to any health problem and knows what medicine cocktail I need for all my issues lol read more

i just move to Hillside Primary Care! I saw how profesional, caring, knowledgeable they were to my son and I did not think twice! They really care and make sure we are ok. I love Dr. Bentley and Dr. Perales ! The best ! read more

I highly recommend Hillside Primary Care. The staff is friendly, professional, and efficient. The provider took the time to listen to my concerns, explain my treatment options, and answer all of my questions. The office is well organized, appointments run smoothly, and I always feel respected and cared for. Overall, an excellent experience and a great primary care practice. read more

Dr. Patel was personable, kind, and efficient; He answered all of my questions and concerns in a timely manner. Nursing staff/CMA's as well as their Lab techs were very kind and helpful. The only complaint I had was that the wait was long and the location has many people coming in. I feel that this has been the new norm everywhere post Covid, not just this location so it may be unfair of me to complain. It would help to have more comfortable seating/side tables/decor and a calmer waiting area in general for long waits. Otherwise, great office, great staff, and I'm quite pleased with Dr. Patel. read more

I recently visited this office as a new patient after moving to the area and yikes my experience was incredibly disappointing. Front desk was kind and welcoming. Then the MA called me to complete paperwork I had left a few sections blank since they didn't apply to me, but she insisted even after I explained I had nothing to add but I complied. She then brought me back with a dismissive demeanor. No greeting, no eye contact, just silence while taking my vitals. She left the room and didn't even bring the paperwork I had just completed, which later became relevant. I had been referred to see Dr. Lori, as I was seeking a PCP and wanted to discuss PCOS symptoms. She asks me the exact same questions that were on the form and jokingly says "Oh you're healthy! What's wrong with you?" Haha? Not a joke to me. At no point did she ask meaningful questions why I was there or try to understand concerns. Instead, the conversation stayed very surface-level basic questions without addressing the reason for my visit. What made it worse, she brought up my appearance, specifically my acne scars. This is something I'm already self-conscious about, and having it pointed out in a clinical setting trying to upsell laser treatments felt completely inappropriate and insensitive. Toward the end of the visit, she suggested birth control and an IUD as her solution. I had to stop her mid-sentence to explain that I am not trying to suppress my cycle. For anyone familiar with PCOS, these options mask symptoms rather than address underlying issues when your cycle is already haywire. It was frustrating to feel like I had to educate the doctor instead of receiving guidance. I get it, no physician can know everything, but if a provider is unfamiliar with a condition, I would much rather be referred to someone who is knowledgeable than receive dismissive or uninformed care. I left this appointment in tears. Between the lack of empathy, poor communication, and the overall atmosphere, I would not recommend this office or this provider to anyone! Especially if you're seeking care for something that requires deeper understanding and compassion. read more

Sarah, NP was wonderful as always! She knows her patients and listens to their concerns. I appreciate the care she gives my husband and I.

I have been to this clinic several times this year and every time I am impressed with the kindness and friendliness of the staff. I have seen a different provider most visits and they are always caring. I appreciate the level of professionalism at all levels. read more

I appreciate the care I received at Hillside Clinic and found the staff to be kind and professional. However, I did experience significant delays during my visit. My appointment was scheduled for 9:30, but I wasn't called back until 10:25, and then waited another 20 minutes in the exam room before being seen. I understand that delays happen, but clearer communication about wait times--or updates along the way--would make the experience much smoother. Everything else about the visit was great, and I'm sharing this feedback in hopes it helps improve the overall patient experience. read more

Up until recently, I hadn't experienced any issues because I was going for the basic things like an annual check ups or a slight pain. But when explaining to my doctor that my allergies have gotten out of hand, she offered to take a path of getting tested for allergies. When taking this route, the office team who communicated appointments and the ingredients of my allergy test being ready, they did not share with me anything about what coverage would look like before scheduling the appointment. They told me that they could do it. They told me that it was covered under my insurance, but they failed to tell me that my insurance was only covering a small portion and that I would be hit with a massive bill. No one ever communicated to me and gave me the choice on whether I wanted to move forward or just deal with it. When trying to communicate this, I was met with people who didn't necessarily care and who continue to push my phone call around to different departments. I was hit with this bill after they had already injected me with the shots! It felt very predatory and very unnecessary. When trying to communicate to them that the shots were starting to make me break out I was told a message would be sent and someone would call me if there was a reply. There was no sense of urgency and no bedside manner. Needless to say the doctor I was seeing which was Dr. Mary Baker was great. But the practice that she is with, I will never ever support those people again. read more

The wait time is atrocious, I arrived early for my appointment and waited a whole hour after my appointment to even be seen by the doctor. I didn't even get to see my doctor, I saw a new one for the 3rd time in a row. The nurse did not even communicate my pain/ concern to doctor. Location is semi convenient but the service is not worth it read more

They are efficient, organized, and kind. My provider, Ms. Peralez, provided excellent practical advice while also ensuring I received all wellness requirements. read more

While the doctors, nurses, and in-office staff are wonderful, the AI phone system and computerized check-in process are very frustrating. The automated answering service often directs me to call 911 instead of allowing me to speak to someone, which can be extremely inconvenient. The QR code and computer check-in system also make the process feel impersonal and a bit like patients are just numbers moving through the system. I really miss the days when you could call the office and speak with a real person or check in with someone at the front desk. It made the experience feel much more welcoming. That being said, the staff, nurses, and doctors are excellent--kind, caring, and very professional. They are the main reason I continue coming back to this office. If the communication and check-in process were improved to feel more personal, the overall experience would be much better. read more

The check in was seamless. Meeting with the NP was thorough. I hate going to the doctor but the experience was pleasant

Always polite reception in front office & PA's are very knowledgeable & understanding willing to hear your concerns read more

The doctors I have been given have all been extremely kind and even try to find what best works for me and what I can afford they go the extra mile here and I love it. They care for making sure I actually get what I need and finding what best works out for me. read more

What a fantastic office! The check in process and forms are super easy. Everyone working there was friendly and professional. I was in and out in about an hour, in spite of the fact that as a new patient there was a lot to go over. They're very thorough but very efficient! read more

long wait time after being taken to a room. after dr comes in care is excellent. I'm not willing to write garbage. I already gave my opinion. I will never do another review. read more

Wait was decent, staff is nice, definitely clean, plenty of parking, finally found my place. Thank you guys

I was a new patient, first time with them. Dr Mark Bentley was very impatient and made me feel unconfortable. I came due to having really bad allergies and wasn't aware that I would have to do additional work done, and when I asked him why, he was very short with me and raising his voice. I told him never mind I dont want this because of the way he was treating me and his response is okay there is the door. Never going back to that location and do not recommend that specific doctor. read more

I actually had high hopes for this place. I just moved from the state of Illinois to Texas. This was a Primary care Doctor on my United healthcare app that said would be a good match so I went for it. Do a little more research before you do that. Unless you want to get met with disrespectful emails and the staff quite literally hanging up on you when you're asking for something simple .. just go elsewhere. Trust me I pay a lot of money for my insurance and paid a lot of money for my first visit and still had a horrible experience. The doctor himself was great. The staff working to help communicate with patients is terrible. read more

If you value your mental health, look elsewhere. I had a telehealth appt that I never received an invite for, or proof of appt in the portal. I spent the next 45 minutes calling them, trying to get in, before they called me back, of course threatening a no-show fee. Appt was less than 5 minutes, they told me to just email them the lab work I needed done. I HAD SENT THE EMAIL THE DAY PRIOR, when I was prompted to make an appointment. If you are looking for medical help, support, or just being treated with the same respect as a piece of used toilet paper, go elsewhere. Please. read more

Had blood drawn today-no issues hardly felt the needle Staff friendly and knowledgeable. Wait time was minimal read more