Chuck and his crew are the Best!! took my chopper in for a new coat, wheels, tires. Switched out…read moretons of parts! She now looks brand spanking new! 10 stars service all around!! Thank You Again Chuck for the Amazing experience and bike looks so damn good now!

Amazing collection of motorcycles. Hard to believe one person owns it all. Oh well I can dream…read more Seriously. Check it out.

There are a lot of nice, competent people here but the parts and services dept. is screwed up. The…read moremanager has not trained his employees properly. They reimbursed me some $600 on a part I had ordered. Then, when I decided to reorder the part, the employee said I didn't have to put down a deposit...but I did anyway. My mistake. When I found another Harley dealership to get the job done more quickly and gave them the go-ahead, the manager said that he couldn't give me my deposit back. (What? Then why was I told that I didn't have to put down a deposit in the first place?) He said he'd give me a gift card but he never sent me one. I wouldn't be so pissed about this if I hadn't bought my bike here just a few weeks prior. I spent quite a lot on the bike as well as upgrades to it. I left with a feeling that Caliente really only cares about making money; certainly not about making the customer happy.

I have a 2010 custom Street Glide that was gifted to me as a retirement gift from 25 years serving…read moreactive duty in the Air Force. Back in 2018, I took it to Caliente to replace the ECM, no problem at all. Service was provided and I was back on the road. Last week I called to have it towed due to engine running erratically. Tow was set up and Vincent was great. Shortly after it was towed away, I got a call from George. He was very direct and and indicated the manage said "we are not touching that bike, it's custom." He went on to say we can't return it until Friday and someone will give you a call to confirm the time. To which I agreed and asked is it possible to diagnose it? His response was just as rude, we aren't touching it. Friday came and he once again came across a little sideways, but this time over voicemail. The driver is loaded and on the way. Nine voicemails left by the time I noticed due to being at work and in meetings. The last message stated "we need to connect and if we don't deliver today it will be after the weekend and we will have to start charging storage fee of $20. Poor service, unprofessional and a poor reflection of leadership to his crew. Next time ask the customer if the bike is custom and you'll avoid it all. Won't be a next time for me. Two stars only because Vincent was great. George...could use some training.

Bradley was very helpful with our rentals from start to finish…read more The customer service we received was excellent.

Beware of the hidden fees they will blow your mind. The…read moresales guy did exclose most of the hidden costs up front so im not dissing him, im dissing harley. They lost a ton of business for shady business practices and were exposed on news programs but it didnt stop them they just get trickier. Ive been riding harleys since 1972 and ive got a

If I could give LESS than one star I would. My dude has waited nearly a MONTH for warranty work to…read morebe done on a BRAND NEW BIKE. Get this... it's not even a mechanical issue. He rode in the rain and it blew a speaker. Marine speakers.. new bike... simple warranty fix right?? Well, wrong/not here. At this rate it may be next year before he can ride with us and this THISSSSS IS WHY I PUSH INDIAN BIKES. After all the problems he has had with his $40k bike over the past 4 months, he's almost ready to make the jump to Indian. At least they get our bikes in and out when they break. You'd think they would at least CALL Rockford regularly to get a status update. Nah... not Alamo. Too much to ask of them apparently. Who the hell takes nearly a MONTH to fix a blown speaker?? I'm just mind blown. Definitely no loyalty as they claimed when he bought the bike.. you know how they're like "plus if you BUY from us, we get your bike through service FIRST"!! LIES YALL. LIES.

It's that time of the year for riding! This weather we are having is beautiful. I finally made the…read morevisit here. I've always driven past this place while in Austin, TX, but we made the visit this past weekend. I wanted to touch on the structure of this shop - it's absolutely stunning. Love the architecture here and the windows of the shop. The staff were friendly and helpful. I will be coming back for a Motorwear Leather jacket (that I will have tailored). I am excited knowing that I don't always have to ride all the way up to Austin, now I know a place where I can rent a motorcycle. The clothing and gear here are impressive and great quality - highly attractive.

Motorcyclist Will love it here!…read more This store is a must stop location when in Austin. Stop by and check out the super cafe racer vibe. The shop is rustic but modern. They have some of the most stylish gear and clothing here. Lots of fun can be had plus they rent motorcycles. Like the fun ones! Lastly, talk to the staff. They have so much knowledge on great areas to ride or just fun spots to visit. Enjoy

I only went once to return a leased BMW. I've had problems with the registration ever since, they…read moreapparently screwed up the paperwork with the state, and I keep getting notices of tickets which are being collected and ignored by the current owner. I've tried to get this cleared with the state, but they say something happened when it was initially, returned to BMW. It may be a one-off thing. But if you're the one, it's a hassle.

I visited in April. Hal was wonderful person. Traded in my Harley. BMW bikes…read moreAre very advanced Tech. Bought a F750. Just love this bike.