Avoid this place! Mold! Overwhelming mold smell everywhere. Most mechanical things in room did not function(a/c, shower, doors) Apathetic staff that could not offer us a hello or smile upon approaching the desk to check-in but rather met us with the statement that most of the available rooms did not have a/c and that they are understaffed. Inviting? Had we had the option we would have turned around right there. At 4:00pm our pre-selected, prepaid, pre-checked-in room was unavailable. When I attempted to shared my Hilton app confirmation details with the check-in staff the person told me that the app was nothing and I could either wait for a room with a/c or take a room with out a/c. Most staff encountered were rude and well aware of the very poor physical conditions of almost everything in the hotel. Where is management? This place needs a wrecking ball! Mold! Mold! Mold! read more

Upon arrival I had preselected my room using my Hilton Honors app was not given that room. I'm disabled and was given the farthest room you could ever imagine. The hotel overall in disrepair. Obvious water leaks in ceilings. Could use a face lift is an understatement! In my room obvious toilet leak with mold growing there. Tub had no grip surface and was very slippery. Sheets on one of the beds stain. House keeping brought by clean sheets and claimed the sheets were not stained? Whatever. Call down for extra towels. They arrived but were slightly damp. Late at night early morning some girl wandering the hallway screaming for some person? I should have read reviews before booking! Not at all what I expected when booking under Hilton hotels. Please don't answer back with the generic response that goes on every negative review. Fix your property and stop profiting from guests who make the mistake of booking here. read more

I used to come here regularly with my husband since it's close to Boston without the Boston price and parking fee. But after getting treated so poorly by the front desk people, we're going try other hotels in the area next time. It was one lady specifically, I think her name was Laquisha or Latisha? I asked for a card or to see her name tag but she refused. Its probably because she knew how she treated me was wrong. We've seen her there before and she's shown a consistent pattern of being curt and rude towards other guests and it was the first time we experienced it first hand. It's one thing to be unhelpful, but it's another thing to be rude. Maybe this will help encourage Hilton to have more customer service training for your front desk employees, have a manager to oversee, or even another person. read more

I used this venue for my wedding on 8/27/22. First, I highly recommend this venue for weddings. The new coordinator, Trisha goes above and beyond making sure all needs are met. There were a few bumps in the road with the transition of staff. Once, Trisha and I met, all of my anxiety went out the door. She is exceptional at following details, allowing the wedding party to guide her and providing practical feedback. The grounds were well maintained, cocktail hour transition smoothly, and the reception was beautifully executed. The package comes with linen, chairs, Hors d'oeuvres for cocktail hour and many of other amenities. Again, I highly recommend. read more

We stayed at this Hilton bc it is close to our kids house. We won't do that again. Upon arrival we got a room that the toilet did not flush properly. We asked for it to be fixed or moved. We were given a new room. When we tried to get in it the keys did not work. Had to find someone to get us new keys. The new room had wall paper pulling off the wall. The toilet paper holder came off the wall when I reached for the roll. There were hairs in the shower. The bathroom faucet was so loose I had to hold it in place while turning the water on. We received charges to our room that were not ours. And when my husband sat in the desk chair it broke and he fell over and smacked his knee on the desk before hitting the floor. I give it two stars bc Frank, apologized and was trying very hard. But this place just needs closed and renovated. read more

This place is disgusting. Stay there twice and both times there were multiple stains on ALL bed sheets even the blanket. The blanket had tiny holes and I would wake up covered in feathers. When I tried to bring it to the managers, whose name is Joshua Brandao, attention he dismissed me right away and automatically blamed the stains on me. He didn't even asked me questions or apologized for the inconvenience. Mind you these stains were not fresh, the sheets looks liked they were rewashed and reused WITH THE STAINS on them. Do not stay here I am warning you now this hotel is not clean at all. If you do stay here be prepared for dirty sheets. read more

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Old and creepy with not a lot to offer. Rooms are a decent price & that's about it...

This Hilton hotel does not meet the high standards set by Hilton Hotels. Issues ranged from the moment we checked in and throughout our stay. Cleanliness is not a priority for this hotel ranging from stains on the sheets and bedding, stains on the sofa and filth in the bathroom. The walk-in shower had a handicapped safety bar that isn't properly adhered to the wall. We had to ask repeatedly (3 times) for sheets and bedding for the pull out couch. During breakfast service in the hotel restaurant the wait staff completely ignored us whereby we had to self-serve our coffee and hunt around for creamer. The Hampton Inn is much more consistent than this more "premium" hotel. read more

If I could give a -5 (negative five) rating I would! As soon as we walked in the lobby, front desk lady not friendly at all. Got in our room, bed looked like it was just fluffed, well the bathroom was the deal breaker. Dirty toilet! It's obvious that they did not even clean any part of it. Just wiped the sink down and that's it. Hairs and wet tub area! So I went out the door trying to look for somebody I can talked to. I texted my husband ( he was getting all our suitcases and told him the room is not clean at all. Two staff asked me if there is something wrong and I told them " yes! Room is not clean" showed them on the toilet and hair on the wet tub! Then the housekeeper who was assigned to clean our room told the other housekeeper( maybe her manager ) in Spanish " coz she had to move fast, fast, fast" Both of them had no idea I understand Spanish , so I went " sí, trabajar rápido está bien, ¡pero tienes que limpiar la habitación! " They both did not say a word! We got another room! It was not any better! I had to wipe down everything with Clorox wipes!!! Everything!!! I did not even let my kids use the bed top sheets and blankets! It remained tucked and we slept on top of it with our own blankets!! My kids blanket, we always take their blankets everywhere we go! Not fair for the guests!!! Not at all!!! Unacceptable!!! They have to actually clean the room!!! Just think of your kids will stay in those room that you guys( housekeepers) cleaned! Would you let them?!?! I have pictures! I will save those pictures because I am planning to call the director of this place. Probably it won't help at all but maybe it will!!! Please don't take your kids and family in this hotel!! Worst hotel! read more

Would not recommend found hairs on the bathroom floor and in the shower. The linens are so rough and feel as if someone dumped a whole bottle of detergent in when washing them. Ask for new ones and it took around 20 minutes to get them and then when I got them they had stains on t read more

Hilton Boston/Dedham - Stains p 2 - Hotels Near Me - Dedham, Massachusetts

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Housekeeping is terrible, they have shortage of workers so the rooms are not serviced daily, ours wasnt servived for 4 days in a row, housekeping manager lied to us daily, nobody takes responsibility for it. Ordered some packages from Amazon and were missing for several hours, nobody took responsabilty for these either many hours insisting in the packages these misteriously appear at the engineering office, boxes open and nobody took responsibility. Parking lot looks like a dump. Breakfast is poor. Hilton should check this facility soon, quality standards are way below of what is expected when arriving to a Hilton. I stayed for 8 nights and every day was something bad. The worst is it is expensive $$$ so I did not get my money's worth Really bad experience, hope nobody else get caught in this read more

The best part about this Hilton was the gym!! Usually when staying at hotels, their gyms consist of 1-2 treadmills, an elliptical, and some weight machines in a cramped room with no windows. This Hilton has an entire gym called Atlantis on the first floor that includes tons of cardio machines, weight rooms (yes, multiple rooms!), a racketball court, a pool, and a group exercise studio. I loved it. The gym was very clean and well kept, with plenty of towels and equipment for everyone. As for my room, I was happy with the size and the bed was rather comfortable. I decided to partake in breakfast one morning. At $20 for non-Hilton members and $10 for Hilton members, it's not inexpensive, but they did have plenty of options ranging from fresh cut fruit and whole fruits, eggs, pancakes, bacon, breakfast quesadillas, cheese + meats, oatmeal, etc. They also have a grab-and-go outpost for quick snacks. read more

Dirty linens, peeling paint, rusted furniture left on the balcony and bugs greeted us at our most recent stay at this hotel. I stay at a lot of hotels each year, (Globalist with Hyatt, Platinum with Convoy and Gold with hilton), so I feel like I have learned to have appropriate expectations with most hotels. This hotel needs a lot of help. My most basic expectation is a clean, safe hotel. The hotel is indeed safe, but it is not clean. There was a used mask still under the couch! I would avoid if possible. read more

Let me begin by saying we rented a jetted tub room welll the jetted tub was busted when talking to lisa at front desk she called me a crack head!!! These are the propeller you hire? Mel the manager knows us!! This woman was disrespectful and degrading and if holiday inn has employees like this I'd rather stay at motel 6!!! Honestly Norwood should review their staff!! Mel is the best!!! This girl lisa Laura tried to walk around counter and fight me lol I wish she would have!!! This is what u hire???? I want to speak to owner ASAP read more

The walls may as well not exist. I can hear everything happening in the room next to ours. At 7 am. I literally thought someone was in our room. The walls of the room are dirty. The molding is broken away from the ceiling. There is hair in the garbage can upon our arrival. It's just not very clean. The staff was kinder than kind though and couldn't have been more helpful at check in. It's just kind of gross. The amenities are good (pool and gym) but i'd trade that for not hearing my neighbors entire existence and a clean room. read more

Very clean and great friendly staff ! The only thing would be if would be great if they could renovate the parking area. The hotel location is great, close to many shopping & eats. Overall I enjoyed my stay and thought the room cleanliness was fine and size of the room was good.... great experience. I would give a 5 star for their breakfast - especially the staff in the breakfast area they were super nice and friendly. When your traveling for work and home sick... a good breakfast + nice staff makes all the difference. read more

Hilton Boston/Dedham - Chillin :) recruiter is no joke when it comes to exhaustion ! But coming back to a nice hotel makes the day better. - Hotels Near Me - Dedham, Massachusetts

Service was generally not good . Manager and front desk was rude and short. Bar restaurant was poor at best for the cost. I had the salmon and it was way over cooked along with the veg. No flavor except for the salsa. Honestly they had no idea. Went to Starbucks in lobby for regular black coffee in the morning and was nasty , tasted like the coffee had been burnt in the pot. Young lady had no idea what I was talking about . Will not stay there again. Do yourself a favor and find one of the newer nicer properties in the area. read more

The first thing we noticed is our room WAS NOT cleaned after the previous guest. There was change and wrappers on the floor by the beds, there was a half drank water in the fridge and there was a pair of dirty boxers and a dirty towel in the drawer in the bathroom. The shower had hair all over it as well. Don't even attempt to get dinner! We stood in line for about 10 minutes on 2 separate occasions to make our order and we're ignored the entire time. We gave up and ordered out. The breakfast bar wasn't anything fancy and it costs $50 for 3 of us. We will most definitely NOT be back! Oh, and they charged us twice for our room so we're still waiting on that refund read more

went there because had chemo close by. We got married there when it first opened. First heat was so loud I needed a pillow to block the noise. Told the front desk we were married here 30 years ago and the person didn't even care the women later was nice about it. Checkout person had headphones and I said hi and nothing. Didn't ask if I enjoyed my stay(probably afraid of answer) only good person was Shaun who helped put the heat on when we were freezing with air conditioning. He was incredibly sweet!! so dated hotel and it was so beautiful when we got married there too bad. read more

COOL COOL COOL HOTEL!!!!! I like this hotel and of course I like all the HILTON hotels that we stay in... with nice Crabtree & Evelyn shampoo, conditioner, body lotion and moisturizing soap in flavor La Source. Is it call relax...? Right after a whole day walking, you just feel get home with luxury service :) I just like this place and so do my family! Also, they are adding points by fold the cute shirt ( as my picture shows ). read more

Hilton Boston/Dedham - Welcome! - Hotels Near Me - Dedham, Massachusetts

Absolutely horrified by my experience at this hotel. My first night, the walls were so thin that I could hear every footstep in the hallway. At 12:30 am, my neighbor's television was so loud that I needed to call the front desk attendant. I was greeted with a curt voice and not much empathy regarding the situation. Eventually someone was able to go to the room to have the tv turned down. However, this first night was nothing in comparison to the second. Firstly, I noticed that my king-sized fitted sheet was a flat sheet that was not even tucked into the bed, leaving the mattress exposed. Secondly, the duvet cover was actually two flat sheets sandwiched together around the duvet itself itself, again leaving the duvet exposed. One can imagine the hygiene issues this creates. Continued to later in the evening, when my neighbors got to their room I realized that the light from their room was penetrating through my room due to the fact THE WALL WAS NOT CONNECTED TO THE CEILING (see pictures in daylight). This also meant that I could hear all their conversations, arguments, and meant that I didn't need to subscribe to HBO as I was able to hear all of the Michael Jackson documentary crystal clear. I told all of this to the front desk attendant the next morning and he seemed absolutely unphased. Did not apologize for the experience or even record notes regarding the dilapidated wall. And this was all in just my room. Other areas of the hotel were literally being held together with duct tape. I would not recommend this hotel to anyone until there is a large-scale renovation, service training, and management change of this hotel. read more

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Just wanted to compliment Donald and staff from the Hilton Dedham-Boston. I was there for my company Christmas Party over the weekend. On arrival, we noticed there weren't any bath towels, we alerted the concierge desk on our way to the event. At the conclusion of the event, Donald had hand delivered fresh towels to our room. Very much appreciated. Also want to shout out Tonisha, who was our server when we dined in after hours. The kitchen was closing but she was super professional, patient, and gave recommendations for our party. Overall, the hotel itself is gorgeous. And the staff made our stay that much more enjoyable. *They have a cafe featuring Starbucks coffee as well as FREE PARKING.* read more

I have been a fan of the Hilton for years and so I was happy to learn that I'd be staying there for a work conference. My hotel room was huge with a large window facing the parking lot. There was a wedding here during my conference and I noticed they had what looked like the cocktail hour outside on a pretty patio. I enjoyed my stay and look forward to returning for next year's conference as well. read more

Hilton Boston/Dedham - Room 305 - Hotels Near Me - Dedham, Massachusetts

Not the best Hilton I have stayed in. Really more of a 2 star hotel. Lobby very nice and staff great. However, my room didn't half the lights working. Also, there was no hot water in morning (barely warm to get through). Beds were surprisingly shot - very hard and old. There were no waste basket bags and I felt bad putting dirty plates and such in them. Lastly, it didn't appear to be cleaned well. more like a Super 8 experience beyond the lobby which they keep looking nice. read more

Stickers to show clean room but room unkept w holes, particularly bathroom. Halls loud, signage for quiet time 10p-7a and not honoring that. Will not stay here again and would not recommend. Dedham has to have better options. read more

OK, let me think how to start my review. Let's start with the positive...the place is nice, and the staff are very friendly. The digital key is very easy to use. Now the bad, and mind you, the list will be long. 1. We arrived at around 12 noon on a Saturday. I called a day ahead to make sure that we can store our belongings in the hotel before driving into Boston. There is only one person at the reception, and one bus boy. The bus boy has to drive some guests to the train station...it ended up we have to wheel the luggage cart down to our car, unload the luggage, and bring it back to the reception area to have them stored. This is a Hilton Hotel? Really? 2. There is no paper and pen in the guest room. How can that be? I have never seen a hotel room where there is no paper and pen. We booked 2 rooms...both rooms have no paper and pen. 3. In one room, the water keeps running from the bath tub. I don't want to even think how much water is wasted. We complained about it after night 1, and it is still not fixed by the time we came back at night. Yes, I know the hotel is under renovation, but things like this should be addressed at once. It probably has been leaking so badly that even the wall on the tub under the faucet has turned brown. 4. The window did not close properly. We complained about it, but it was either not fixable, or they don't care to fix it. It is so dangerous! Again, I know the hotel us under renovation....but...We have to ask our 9 year old to stay away from the window. 5. The wall of the hotel rooms is extremely thin. We can hear the music and screaming from the room next door really clearly. Again, this is a Hilton?? 6. Our room was not refreshed after the first night. The bed was not touched at all. They did refresh my in-laws' room. What is this? Again I have never been to a hotel, even Day's Inn, where the bed was not folded and refreshed. I know the price I paid for the hotel rooms are much much cheaper than downtown Boston. However if I knew how bad the situation will be, I would have booked another hotel in the area. I will definitely report to Hilton Guest Service. In the mean time, please book another hotel if you must stay in the Dedham area. read more

I can't believe I never reviewed this Hilton!! We stayed here for our wedding (me the night before with 2 friends, with my husband the night of) and had our day-after brunch, as well as a night-of mini party. The staff is super accommodating. Leading up to the weekend, they offered us a hospitality room for the night-of party, where we were able to set up our Wii, bring in food & drinks and make it our own. And the day-after brunch (buffet) was great. The front desk people didn't pass out the welcome bags to everyone who checked in, so that bugged me a bit. And our "honeymoon" room, while HUGE, was basically a former "conference room" converted into a bedroom. It had a side area for a kitchen/closet and all it had in it were a bed, nightstands (maybe 2??) and pull-out couch. Could have been decorated much nicer and more lavishly. However, it was a great deal and we were in Dedham - not Paris! The hotel itself is very nice, clean, modern - the room just left a bit to be desired. If I needed a hotel in Dedham, I would probably stay there again. read more

It is in a weird location and kind of hard to find off the highway.....I arrived around 8:15 pm and check in was a breeze...they had my folio prepared for me..... Nothing special about the rooms, pretty standard with an OLD and SMALL tv, a couch, bed and desk to work at.....a/c is very cold and room looks dated...bathroom IS dated and smells like MOLD when you close the door..... I really did not like the vent for the fan....I ran it all night to kill exterior noise.....and it blows right on the bed....speaking of the bed it was NOT COMFORTABLE. I also thought it was expensive at $202 a night for room 373........ Room = $202 + 12.12 tax +11.51 tax = $225.63 read more

They have a small but great lounge/restaurant. Waitstaff was busy but fantastic. Check out the pictures of the food. The stuffed statler chicken was awesome. read more

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If I had to summarize it in one sentence, it would be: "I guess they paid for the comfortable beds by not having complimentary coffee or Wi-Fi." I come to this hotel once a year for a convention, and I do like several things about it. I like the exercise area and the pool, and the beds are indeed comfortable. I've never eaten in the restaurant or lounge area or had anything from the Starbucks Cafe, but I've also never heard anything bad about them, and they seem to stay busy. Evidently since the grounds were limited, they put in a 3-level parking garage to accommodate parking. This seems to do the trick, but it does NOT have a ramp or elevator. If you have anything bulky or heavy, you probably have to resort to unloading it at the door, and it can get congested there. The rooms are not soundproof at all. It is quite common to hear every conversation going on in the hall from inside your room. This past weekend, I also recall seeing used room service trays outside of doors near my room which remained in the hall for the better part of a day, maybe even 12 hours. While I enjoy my visits here for my convention, I am much less likely to stay here on a personal trip. There are numerous other hotel chains in the area which provide almost-equivalent accommodations at a competitive price and also manage to provide complimentary Wi-Fi, coffee, and in many cases, breakfast. read more

I arrived at 4 AM after driving 14 hours with only 3 hours of sleeping, AFTER working a 12 hour shift. I was exhausted. Alex was wonderful!!! He made me feel welcome and did what he could to get me in a room so I could lay down as soon as possible. He was awesome! Hilton is very lucky to have an employee like him. He did everything he could to make sure I had outstanding service. Thank you Alex!!! I got to my room and the thermostat didn't work. I am always cold (especially after my shower) so I wanted to be able to put the heat on. When I was texted from the hotel to make sure my stay was going well, I told them the issue. They sent someone right up to my room. It was not able to be fixed. The hotel was booked so I couldn't switch rooms until the next day. Lori (front desk manager) gave me a space heater, AND took money off my room, AND gave me a free appetizer. Lori (front desk manager) did everything in her power to make sure I was taken care of! Then, after she gave me the space heater, she called me about 30 min later to make sure it worked well for me. Customer service here is amazing! Thank you Lori for making sure my stay here is great and comfortable! When I come back to town, I will definitely stay here. The hotel itself is very clean and comfortable and very homey. Nothing in my room was dirty or smelly. The beds are super comfortable and I slept great! No complaints here! Great staff too! Everyone is very friendly! read more

I had a very pleasant stay at the Hilton in Dedham. The personnel at the front desk were very friendly and accomodating. Before arriving to the hotel, I called to askig I can come in to check in earlier than the typical time (about two hours earlier before the typical check in start time). The man was very friendly and let me know that it was absolutely fine to come in early for a room. When checking in, the front desk gave me two bottles of water. The hotel has an above average pool and a very good gym. The gym has two main rooms: a room with cardio and strength training machines and a weight room. They also have studios for exercise classes as well as squash courts! Very cool! My room was very spacious with a decent sized bathroom. There was a lot of free space between the single king bed and the our main window. The room and hotel altogether was above average with a reaonable price. The only negatives I would note about this hotel is that it is not sound proof between rooms, and you can hear easily noise in the hallways. There was a woman practicing a speech in another room (or the hallway) very early in the morning, and we can hear her very easily. Overall, my stay was great and I would definitely stay there again next time I visit Boston! read more

Not the best Hitlon I've stayed at. The beds wete extremely hard and small. I requested a king room and rec'd a two double bed room. They were doing construction on the windows and exterior and a memo was in the room informing the guests to keep the blinds closed from 8 to 4 pm each day if you wanted privacy. This wasn't a big deal since I was offf site during the day for training. The breakfast was subpar and pricey and parking was ok. The last night i was there they shut the water off from 9pm to 6 am. I had an early flight and didn't get in to the hotel until 9:30 so I never got a hot shower before I left for a full day of travel which really sucked. There was no compensationor adjustments or discount to my $500 bill which seems unreasonable considering the price and lack of basic accomodations. Not impressed whatsoever and will not stay here again. I will be travelling to the area with my new job at least once a quarter and I will make sure not to book here again. read more

Hilton Boston/Dedham - Lobby - Hotels Near Me - Dedham, Massachusetts

Uncomfortable bed, bad lighting, broken a/c, dated room, filthy shower, the list goes on. First off, I came into the lobby to check in at 3:30pm, and check in was at 3pm. My bf is a member of Hilton honors and according to what they promote, you can bypass the lobby and check in through your device. This was far from the case, apparently you need to be a regular at the specific hotel location in order for this to work because they'll be more familiar with who you are, according to Mark who works at the front desk. Fine. Side note: I wasn't a fan of Mark's dismissive attitude when speaking with me, he seemed like he didn't want to be bothered with my questions or concerns. I go to check in and my room is not ready, I asked Mark why that was and he said "just because check in is at 3pm doesn't mean rooms will be ready at 3pm." I've never heard of this before but again, fine. Our room came with a complimentary bottle of champagne that was supposed to be delivered once I got in my room according to Mark. That bottle was delivered the following evening after my bf had to call room service and request it himself. There was a family reunion going on so the lobby was noisy and the room booked for us was on the main floor, I requested a higher level floor because I didn't wanna be in the midst of noise going on in the lobby. They gave us a room on the 4th floor and when I entered the room, a gust of heat slapped me in the face. I called to have them check the a/c and they sent someone up to "fix" the a/c which the guy claimed to have fixed after playing with a few of the same buttons I played with. An hour goes by and there in no change. In fact, I had to call housekeeping over the dirty bathroom and when housekeeping came in they said it was too hot. From housekeeping being in there, the temperature in the room went from 86 to 88. If there's a room with a busted a/c, it would baffle me that staff didn't know about this issue. After calling the lobby 4 different times complaining about the temperature, they finally gave us a new room. The new room definitely had a fully working a/c and the difference was apparent. Ultimately, I had a bad experience here on all fronts and would never visit this location again. I've never felt so uncomfortable during a hotel stay, I felt like everything was dirty and it felt like I was staying at a motel rather than the Hilton. It was too dated for my liking, the lighting sucks (yellow), hard mattress, brown depressing walls, and terrible customer service. I would like to thank Lori though for changing our room immediately. She offered the best customer service that place had to offer. read more

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This was the worst hotel experience. First the rooms are barely in good order. Scratches and discoloration on various things in the bathroom. The audio on several TV channels didn't work. Ok, I could handle all that and chalk that up to an older hotel. Sadly, that is not where the story ends. There was a crack in the wall between the wall the ceiling that such that light could shine in from the room next door. Unfortunately light was not the only thing that came through as the two rooms next door (as they had adjoining rooms) decided to throw a birthday party. I called in a noise complaint at 10pm, 11pm and 1am and finally I asked for a new room or at the very least earplugs by 2am. The front desk was not able to provide me with either. I would NEVER stay at this hotel again and I would NEVER recommend it to anyone. It is surprising that Hilton would even allow it's name on such a hotel. Honestly it make me question ever staying at Hilton properties. For the price I paid, I would expect better. read more

I am having a string of bad luck at Hilton properties lately. I stayed here for three nights on a work trip and it seems this place is very poorly managed. Below were my issues: #1: I reserved a room on the 1st floor (my preference when traveling with heavy luggage for this trip). The first floor is really a ground level. You have to take one flight of stairs down and it's very dark on this level. The carpet was very old & dingy and it smells like chlorine on that level. #2: My room was not in the best shape. I had a toilet seat that was peeling with multiple cracks, my ceiling was full of cobwebs and dust strings from the vents. The carpet was very old, stained, and had areas where there were holes in the carpet. My sheets also had holes in them. #3: We dined in one night (my birthday night) because we were too tired from working and wanted to just relax in the hotel. The service was beyond slow! We ordered two burgers that took close to 1.5 hours to come out (the restaurant was NOT busy), when our orders arrived they were incorrect and not cooked to temperature. Because they took so long to come out, we sent them back and opted just to have desert instead. The manager came over and my co-worker explained all of our dining issues (too many to list here) - she also mentioned that it was my birthday. The manager offered us salmon dishes instead, which I thought was weird because we ordered burgers that took well over 1 hour, so why would we want salmon? He came back with a slice of cheesecake and proceeded to wish us a "Happy Anniversary!" This was extremely awkward since we are both females and I am new to the company. She was training me that week. We laughed it off and the gentleman dining next to us joined in on the laughter. He couldn't believe it either. (As a side note - the gentleman next to us also received a wrong dinner order). #4: The next morning my blow dryer was not working. I was in a rush to get ready for work and was unable to blow dry my hair. The front desk said they would bring one down, I waited over 45 minutes and no one came. #5: THE WORST & to top it all off - When checking out on my last day, I woke up to a large bug crawling on my bed (photo and video attached to review). I couldn't believe it! I notified the front desk, who didn't really take it seriously. I was offered some reward points onto my account, but to be honest - I have lost faith in Hilton properties. I have had 4 bad stays out of 5 while being back on the road for work. #6: YOU CAN HEAR EVERYTHING! I heard my neighbor's TV, multiple cell phones, and alarms going off all hours of the morning. It makes for a VERY bad sleep environment. There were also parties going on on our floor, in which the management refused to do anything about. #7: My A/C was not working & was stuck at 74 degrees. It made for an uncomfortable night of sleep but since I was hearing everything around me - it didn't really matter. The only PRO about this hotel is the fitness center located on the ground level and the close proximity to Boston / highways. read more

Hilton Boston/Dedham - Cobwebs and dust strings hanging from ceiling - Hotels Near Me - Dedham, Massachusetts

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Great hotel and great location. Very clean and modern. Large size property and large area for food and bar. read more

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Horrible stay, our first night the heat worked when we got there but cut off after about 15 min of turning it on. Next morning I wake up and the thermostat says 60 and it's was 12 degrees outside. So I go and try to see what's up and the guys says "oh we reset the breakers everything should work in 20min" I go back to my room, 1 hours later nothing is working so I go back down and talk to the man again, he says "give it a minute everyone else's rooms seems to be working now" so I go back to my room again for another hour and the heat is still broken my girlfriend was under the covers shivering smh. I go back down AGAIN 3rd time and the man tells me he forgot to send somebody up to fix it and that they will be on the way immediately but at this point it's 2 pm and I asked for a refund of the first night and to be moved into a room that had working heat. The man straight up lied to me and told me to call booking.com and booking told me that THE MANAGER had to request a refund for first night for me to be able to receive one. Had to complain about the heat from 10am to 2pm in order for it to be fixed. Horrible customer service and stay read more

We received the waters when checking in, however, the hotel was overall unclean. The first room we were put in had black hairs all over the bed and toilet. After going to the front desk with this issue, they moved our room closer to the elevator. Th elevator broke down at 4am that night. Could not sleep. The coffee maker in the room was not clean and covered in mold. Also on top of that bed bugs! Both me and my boyfriend were covered in bed bug bites. Will never stay here again. read more

Hilton Boston/Dedham - Hotels Near Me - Dedham, Massachusetts

The gym is pretty nice the bar is cool area decent food the rooms are tiny stinky and the bathroom looks like a motel bathroom