Worst hotel stay I've had of my adult life. NO HEAT in January. Pool closed w no notification. Even the creamer curdled when I put it in the mild in the morning. Don't stay here. read more

This lady in this picture is very racist she said we couldn't make chocolate chip waffles because it will dirty the waffle maker and only greeted white people that came to eat breakfast and didn't say anything to them this is the back of her and I go there a lot love the hotel but won't eat from there again because of her read more

Residence Inn by Marriott Boston Dedham - I don't get her name she's racist and she shouldn't be working there - Hotels Near Me - Dedham, Massachusetts

I'm not sure what happened, but our last stay at the Dedham Residence Inn was underwhelming, to say the least. This Residence Inn is still a viable option. It's just that eventually, you can tell it was an older building and facility. In contrast to other properties, it's a little smaller. But that's not any reason to avoid it. You just have to keep in mind that "average" is the key word here. You'll have a good, comfortable stay, as we did, but it won't be particularly memorable. I've stayed here in 2019 and 2021, obviously very different years. But the core is the same: comfortable suites, continental breakfast, and convenience. You have all the space in the suites for storage, and if you want to do your own cooking, there's all the tools you need right there. You can camp out on the couches with your family and just have a quiet afternoon. The real advantage this Residence Inn has is the convenience. You're right off a highway exit and across the street from shopping and restaurants. There's plenty of choices for meals, so if you have picky eaters, you can find something for everyone. There's also a Whole Foods if you just want to grab a few groceries instead. We've done that before to varying degrees of success, so it really depends on what your group needs. Either way, it's easy to get to wherever you need to go. Really, the only caveat I'd add in is to be aware of traffic and crowds during the holiday shopping season and plan responsibly. I'm sure we will eventually stay here again. At the end of the day, the Dedham Residence Inn is convenient and helpful, even if it isn't particularly memorable. Sometimes, when you're traveling, you just need the basics. read more

A recent stay was extremely disappointing. Front desk staff were disinterested dismissive and unprofessional. Drug paraphernalia in stairwell. Trash in hallways. General manager awol. Stains in hallway carpet. Elevator carpet. Fire equipment taped to elevator wall. Stains on linens Noise all night in hallways. read more

Clean and convenient to Gillette Stadium. Susan, at the front desk was kind, cheerful and helpful. An A+ representative for the company.

Really BAD BAD experience, we are still living here, we can't make an appointment to clean, say there is no record, do we have to record every time we ask the counter for service? read more

This is one of the best hotel staff teams I ever met. No matter what time of day, all the staff is amazing. Super helpful and super kind. I have never seen such an amazing group of people. read more

I liked this hotel a lot. Only stayed here for one night, and our room was both clean and comfortable. I will say that sleeping on the pullout couch was not the most comfortable night's sleep, but it got the job done and ended up suiting us just fine. As a personal preference, I don't care for when the shower door does not close (or exists for that matter), but somehow I never felt air cold whispering into the hot shower when I used it. It's magic. read more

Terrible mold and rust on shower heads very dingy location rooms smell terrible towels smell horrid

Forgot to check in. Too excited about graduation! Checked in without a hitch. Rooms were not quite ready because we arrived so early but the front desk team, one guy named George and I apologize that I forgot the other gentleman's name, checked to see if perhaps the room was ready (and just not updated yet) and if we could get settled in early. I appreciate the effort to accommodate us since we arrived early. The room was not ready so we checked our luggage with the hotel and took off to begin our stay in the area. Upon our return the keys for both of the rooms that I booked were ready to go. Both rooms appear to be more recently updated. I had two two-bedroom suites and the space was perfect for the 10 people who joined us in the area for my daughters graduation. We even cooked a couple of nights in the room and save a ton of cash. There are still some renovations on going at this time. The pool is unavailable and the new area in the front that will be used for, I am assuming, morning breakfast and afternoon cocktails is almost finished but not quite. Because they are finishing up that area was unavailable and breakfast was held in a temporary space down the hall. The renovations have turned out lovely though. This location was only a 20 to 30 minute ride (sometimes less) to Boston College (even in traffic). To be honest I saved a ton by booking this room outside of the city as the entire city was filled to the hilt with graduations this weekend and some of the rates at other hotels were, to be honest, ridiculous. This area is a little bit further away than I usually stay when I am visiting my daughter. Since she will be in the area for a couple more years working on her graduate degree it is nice to know that this location is an option. It is very close to a Whole Foods, PF Chang's and some other shopping. We even ordered food from GrubHub one night and the food arrived quickly and was actually really good. If I had one suggestion it would be for housekeeping to always ensure that they have wiped down cabinet faces. I know that there are people (like my husband) who, when he cooks, tends to touch things with his dirty hands and leave smudges. Otherwise everything was clean and there were no complaints from anyone in my group. George is awesome as well as the other staff and I appreciate the great stay. read more

We have stayed here a few times as it's closest to my daughter and son in law and new grandchild' s apartment . Weekend rates are great! The staff here including the lovely breakfast lady are excellent, efficient and friendly. The room ( queen suite) is well laid out and spacious. The setup is like most residence inns and is great for an overnight and well thought out for longer stays! Love having a full sized fridge. The bed is comfy, the shower water pressure excellent and the room spotless. One critique of the bathroom: when using it during the middle of the night, as I'm groping my way around an unfamiliar room in the dark, flipping on the privacy bath area's light switch...automatically turns on the ceiling fan which is noisy. If you're here with a light sleeper , it's a bit irritating. Otherwise a great stay with a great rate on weekends. If you're a shopper, it is within walking distance to Legacy Place which also offers several dining options. read more

Residence Inn by Marriott Boston Dedham - Nice touch with the welcome bag for rewards members - Hotels Near Me - Dedham, Massachusetts

This hotel did not do us justice on our vacation this summer 2023. Despite booking a two bedroom last March, a day before we arrived in July, they contacted to let us know that the 2 bedrooms had water damage and that we would have to stay in 2 separate 1 bedrooms. Since we were traveling with 2 adults, and 2 kids, this meant each parent would have to stay in a separate 1 bedroom room with one kid. It was just a nightmare, and while they did offer us $100 off per night and some Marriott points, they still charged us for 2 hotel rooms per night so it ended up being about the same price as we would have paid for the two bedroom. It really put a damper on the trip, and we ended up paying over $1100.00 for 4 nights the hassle and inconvenience. I really would not recommend this hotel. I believe they knew in advance that their 2 bedrooms were damaged, and contacted us after it was too late for us to make alternative arrangements. Overall, a bad and expensive experience. Plus, the exterior doors are dirty, rooms are underwhelming and refrigerators are dented, we did not use the kitchen but I would have washed everything before using, air conditioner was loud and sketch to say the least. Breakfast was decent but that was truly the only positive take away. read more

How this place has fallen!!! We stayed here numerous times pre-Covid, great place. Checked in for a two night stay last week- room had an off-putting "something died" smell, like rotting shrimp. Pull-out couch has rice falling out of it and weird orange stains. Disgusting. Second day we returned and no fresh towels, room not cleaned. Complained to front desk- apologized for not informing us of new policy! Really? Use of Covid excuse is a bit disingenuous by now. Never again. read more

NO HOT SHOWERS- FOUR (yes, 4!) DAYS IN A ROW.... If you want a hot shower, don't stay here. If you are a senior citizen cancer patient (or family or friend of a senior citizen or a cancer patient), don't stay here. Because when you tell a customer care supervisor that you need a hot shower, they'll tell you "we're not a hospital." That's a quote. Total management DISASTER. Multiple calls to Marriott elite customer care line and the supervisors, and no help. The Residence Inn Dedham property manager needs $189 more than he cares about a guest's needs. That is the antithesis of customer care and customer service. Beware-- hot water is DEFINITELY NOT GUARANTEED if you stay here. read more

Booked 6 nights, checked in on a wednesday afternoon and was greeted by Michelle at the front desk with an enthusiastic welcome. We had no trouble checking in and Michelle offered advice for places to eat, what to visit in boston, and told us about the mall that was right across the street from the hotel! She was very helpful and kind and made it clear that if we needed anything she was there to help. We got the 1 bedroom queen suite with the sofa bed, and it was very spacious and comfortable. It had lots of closet and drawer space and lots of lighting. The kitchen was stocked with dishes, pots/pans, silverware, paper towels, and had a dishwasher! It also had a sink, a full sized fridge, and a table in the dining room. There are also TWO fair-sized TVs one in the living room and one in the bedroom. They came with channels and free Showtime that had the option of connecting the remote to your phone. The room also came with free wifi! Conveniently, there is an indoor pool that was open until 10pm, and breakfast every morning downstairs. The hotel was about a 5 minute walk from the train station that brought us straight to South Station, Downtown Boston for $14 a person round trip, only about a 20 minute commute. Overall a very pleasant place to stay, and knowledgeable and friendly front desk attendants. Definitely would recommend and stay here again! read more

The staff was helpful, professional, responsive - I'd especially like to commend the breakfast woman, Zoica, who set up the best, cleanest, most well-stocked bfast I've had at one of these hotels and was very friendly and helpful and attentive to guests. She's a very valuable employee resource in this quick, social media society. read more

My parents stayed here on a recent visit to the area. They have stayed at many Residence Inn's as Marriott Rewards members and selected this hotel based on past experiences at other Residence Inn's. The room was nicely updated with stainless-steel looking appliances, tasteful decor and a flat screen TV. They offer free wi-fi which is also great (though becoming standard, I think) so my parents could be plugged-in while on vacation (wait, is that a good thing?). Though my parents were staying on the 3rd floor, I walked through the lobby several times to get to the elevator. Holy chlorine! I guess this is the downside of having an indoor pool available to your guests year-round. I would NOT be pleased if I was staying anywhere near the pool and had to smell that (maybe it just brought up unpleasant memories of days long ago having swimming lessons in the indoor pool at the YMCA?). They also offered a Social Reception with dinner while we were there (Thursday PM). It said on the calendar "soup and salad". Well soup didn't appeal to me as it happened to be an unseasonably warm weekend -about 75 degrees that particular day. I suggested we go to Whole Foods and order a pizza to bring back to the room. My parents and I trekked down to the reception to get some salad and my parents opted for soup too which was either cream of broccoli or french onion. The salad was a nice spring mix with tomatoes and there were assorted bottles of dressings. Upon arriving in the room, we quickly discovered that despite being in a warmer, the soup was room temperature at best and was quickly discarded. We were very happy to have our pizza, needless to say. My parents gave the free breakfast much higher marks. All in all, it seems like it gets the job done. It would be a nice place for someone on a long-term stay because of the convenience to Legacy Place and complimentary breakfast but hopefully they'd be lucky enough to get a room above the first floor or far from the pool area. read more

After a family member passed away a number of out of town relatives were interested in staying at the same hotel. I suggested the Dedham, MA residence inn because of its proximity to Boston coupled with the nearby shopping and restaurants. Rich, the manager, was very accommodating and placed our rooms as near each other as possible and we all enjoyed the pleasant staff. Upon each check-in, the front desk staff offered condolences and made sure we felt both welcomed and supported. The daily breakfast included a large variety of offerings and the staff was both helpful and pleasant. Despite the occasion, we enjoyed our stay and the large rooms with living space gave our family members the space to gather together and visit with each other and local friends and family members who came to visit. Thank you to the entire staff at the Dedham, MA Residence Inn! read more

Great check in experience here! I used the mobile check in thru the app and was greeted by name when I arrived. Excellent and friendly service. The hotel itself is consistent with other Residence Inns. We had a good amount of space in our suite with a fridge, sink, microwave, etc. Good deal too. read more

My husband and I stayed here for 7 weeks during our relocation from NY to Boston. The first floor and lobby were under renovation during our stay but the second and third floor rooms were "newly renovated". The renovation was very cheaply done. The towel rack in the bathroom fell off the wall four times during stay and the maintenance team kept reattaching it to the wall using the same holes and same screws. It will fall off again and it was wobbly when we left. The ice maker in our kitchen did not work. They "forgot" to hook it up during the renovation. It required multiple plumbers to come in and examine it but it still wasn't fixed by the end of our stay. On top of that, the general once maker for the hotel was broken. There were no safes in the newly renovated rooms. They keys they give you at check in state to "lock all valuables in the safe". What a joke! Multiple people have noted that things were stolen from their rooms yet they didn't had safes during the renovations. The hallways smell like paint thinner and marijuana. The breakfast was terrible (ate there once during our stay). The fridge in the room had over a dozen large dents on it and the dishwasher handle was broken off the unit. The gym is muggy and appears to have a Air circulation problem. It could have been worse which is why I rate this with 2 stars. I will never stay at a residence inn again (despite being a Marriott platinum member). read more

This Residence Inn property is not much to look at from the outside, but the interior is nice and well-kept. The staff are all very friendly and will go out of their way to accommodate any requests you have. The location is convenient to the luxury shopping center Legacy Place which has several good places to eat, and there is a train station within walking distance. read more

Stayed 2 nights forgot something called when got home said never seen it THEY LIED u could NOT MISS this item Plus missing a Silver watch Payed a lot for it was on Kitchen Table Thought maybe in With other stuff Or i misplaced it ... but now i know it was Taken !!!!!!! After the other item not recovered or put into lost in found I know Now It Was STOLEN ! Got no satisfaction from Management when I Called 2 Times ! Be WARE ! House cleaners are Scum Bags ! read more

Great place for business travel and vacation combo. The one bedroom has a great kitchen, they would do grocery shopping for you if you need. It is also close to the commutter rail that will take you into south station boston. Great service, the front desk was nice and helped me with directions since Yahoo Maps sucked that day. read more

Hotel's decent, been at better Residence Inn, staff is friendly.

I want to begin by saying thank you to Cathy. She was amazing! She took care of my crew. Dare, John, Marcelo and Me (Carlos). Thank you for making sure we were fed. Keep up the good work. You are a perfect example of how guests should be treated. Awesome hospitality. read more

Stayed here for two weeks while we house hunted and we actually miss being there. The entire staff is very friendly and treat you like a very welcome guest in there home! Pet friendly and kid friendly! Rooms are very clean and up to date! Complimentary hot breakfast every morning and a very nice dinner on Tues,Wed. and Thurs. For the price you just cannot beat this place!!! Free Wi-Fi and our room had plenty of outlets which you just don't usually see. Its the little touches that made a big difference. Our room was a 1 bedroom (full size bed) with an sofa sleeper for the kids and two TV's, one in each room. Full kitchen and small kitchen table. Plenty of space for all of us (two adults, two kids (ages 2 and 3) and one small dog) read more

I have stayed in a fair share of hotels over the years, for the price the service was well beyond great. The breakfast was anything but continental; fruit, oatmeal, cereal, eggs, bacon, french toast etc. Need to burn off some steam, well they have two treadmills with flat-screens and the up keep is excellent, no sway or give to the pads. The rooms are spacious with fridge, stove, couch, coffee table and Queen size bed. They have a pool, but it's geared towards kids, sorry no laps here. Of course when they built this Hotel there was no way for them to know that Legacy Place was going to be built right next to it. Legacy Place is a ridiculous mall (everything from Oakley to Whole Foods) with a huge movie theater right across the street from your abode. Vinny T's is two doors down which makes a great pizza among other things. Back at the hotel, if you feel like staying in, Mon - Thur they put on a dinner which is informal. The staff is courteous and the maid service is over-the-top! I'd stay here again and recommend it to anyone looking for a safe, clean, affordable hotel in the area. read more

Now called the Residence inn. For the price it deserves a 5 including the free breakfast which is better than most of the competitors in this price range. The real issue is the service. At the local level we met really great person who spent 20 minutes trying to fix a screw up in our reservation. This happens ofter at Marriott when you use their website to book a room at one of their lower priced chains, such as Residence or Courtyard. What got me angry is that knowing this issue we went to the hotel early in the day and the clerk told us they had no rooms at the time but did not indicate any problems with the reservation. So 10 hours later we spent a considerable time wondering if we had a place to stay. Based on past experience I had a copy of the reservation and all correspondence with Marriott on it printed out before I arrived at the hotel. However the real problem exists at Marriott HQ. This nonsense has happened too many times that I stay at other chains but in this case they were sold out for that day. I used to stay at 20 times per year at Marriott now it is 1-2 times when others are not available or geographically available. It is time you got your reservation system to work! I am sure thjis review will have the same effect on previous e-mails with Marriott. IGNORED read more

I stayed here after my wedding along with about 30 other guests. The hotel is nice but it ends there. About 5 people have complained items were stolen from their rooms after their weekend stay, ranging from wine glasses, shampoo, watches to prescription pills. (Which were only blood pressure meds). Sadly, I spoke with a manager who stated she would get to the bottom of it and never got back to me. Its a shame because I recommended this hotel to my friends and family...never ever again!! read more

The hotel itself is pretty okay. The rooms are nice and comfortable. The service by the staff is what I have 2 stars for. During check in, I had to go out of my way to find the desk attendant, who ended up being in some back office. Perhaps it was just the time I stayed, but the hotel was packed full of kids, all hanging in out in the hallways being loud. The hotel staff didn't manage the situation in any fashion. I'd get up and leave for work and I'd have to step over kids sitting on the floor, or politely push through crowds of kids gathered in the hallway. You couldn't even get to the breakfast because kids everywhere running rampant with no parental supervision. Getting back from work was the same. The service in the room was sub par. If you used the soap from your room, don't expect to get it replaced without having to call and ask. If you use the dishwasher in your room, don't expect them to replace the detergent, or if you use the coffee pods, they won't replace them. This hotel is most certainly operating on a budget, with guest comfort fairly low on the list. If these things aren't really issues for you - then you'll probably fare very well here. For people who are away from home for work, the little extras are what make being away from home a bit more bearable. My advice, stay at the holiday inn across the street. The room are a bit smaller but they really go out of their way to make things comfortable. read more

We were put in a newly renovated room (Room 220) First problem - the carpet- needed airing out - smelled like solvents... Windows - either opened only 3 inches in bedroom or obstructed by large desk making it almost impossible to get to (fire hazard?). Second major problem- on our second day they were prepping a room to be painted one floor below us- paint thinner came right up through the venting system to our room. I ended up going out to dinner and was dizzy on and off. Overnight (luckily?!?) the only fumes were drying paint vs the paint thinner). The new refrigerator had a dented door which wasn't an issue - just tacky.. Ice maker didn't work in refrigerator until it was on for 2 hours. I could go on but I think the worst was the paint thinner. That was a hazmat situation- front desk woman this morning looked vaguely bored when I mentioned the dangers of inhaling paint fumes and mumbled sorry and that she would let management know. Worst experience in any hotel or motel of my life! read more

For a reasonably priced hotel the rooms are clean and the kids love the pool and thw staff is friendly and helpful.

My family and I booked 2 rooms and stayed here in May. Upon check in one room smelled like the previous people had smoked in it, the other room smelled like urine. The hotel was sold out so we could not change rooms. Both rooms had broken air conditioners. The room size and kitchen were great, as were the beds. There is freeway noise in some of the rooms. The front desk staff were helpful and kind. read more

This is the worst hotel I've ever stayed in. Smells like smoke everywhere, paper thin walls and can hear everything yor neighbors do and say, the food and coffee they provide is always cold, the beds are awful and I didn't sleep worth a darn in my two week stay, staff is unhelpful...the list goes on and on. Never again Residence Inn. read more