This hotel use to be really nice and sad to say it has gone downhill fast. We have been disappointed from the minute we checked in. We waited 20 minutes on a Wednesday afternoon to check in due to lack of staffing, got to our room which was dog friendly( we have stayed at other dog friendly hotels before) and the smell was so bad, asked for a new room and couldn't help us because the manger had dinner plans elsewhere at the moment. They offered to clean the room but that didn't not include changing the bed sheets upon which I was told that only happens every three days. I would personally recommend staying somewhere else. read more

It's not a 5 star hotel by any means but the customer service was good. Room was ready on time. It was clean. The valets were nice. Room was perfectly dark. The restaurant food was mediocre. I wouldn't hesitate to stay here again. The location is good. My only complaint was air conditioner could get a little cooler read more

Just got back. Absolutely loved this Hitlon and I was very impressed. Our room was on the 8th floor with a view of Branson Landing. Very spacious with a desk and an extra table that rolls out from under for extra use, a mini fridge and a couch that folded out. The bathroom did not have a tub but a walk in shower. The bathroom amenities were high end and there was a make-up mirror hooked to the wall that i used every day. The outdoor pool was really nice, and there was a hot tub and some VERY nice outdoor lounges in a couch style. Very comfy. The indoor pool was nice but surprisingly cold. There is also a hot tub at the indoor pool. We used the fitness center every day and it was great. We did the valet parking and it was great. It is so easy to just call down there and your car is ready for you when you get downstairs. A lot of people complained about paying for wi-fi and parking but this IS a convention center and most business would just charge these to their company. Both are standard for a conference facility. We had the breakfast in Level2. I did the continental for $13 and My Husband did the upgraded buffet. There is a menu and if you are not a big eater you are better off eating off the menu. I only did not give this hotel 5 stars because of the parking and the internet. read more

Stayed at this hotel with friends (3 families). We had 3 rooms. One of the rooms had food left in the refrigerator after having a seal on the door stating it had been cleaned. We were never told that we would not be having our room cleaned at all the 4 day stay. Called and talked with manager and they stated that they would bring towels up and clean one day only since we requested it. I called other Hilton's to find out if they had the same policy, they said yes but if you request the room to be cleaned daily, we will. Our hotel would not. They said they would only clean it once. We asked for towels to be delivered daily. They have only been delivered 1 day and we have had to call everyday since. They say they are not coming to rooms due to COVID but when they lady came to deliver the towels she didn't even have a mask on so not sure they are that concerned. We are paying for a nice hotel and this has been a huge disappointment. Only reason we didn't leave is due to a competition we have at the convention center. read more

Convention center stay not very convention goer friendly. I stayed at this hotel for a convention recently and was amazed I wasn't allowed to use a cart to move some stuff from my room to the convention center, where I was paying to set up a booth. When I first arrived to the hotel I wanted to load up a cart with a few items to bring to my room, I was amazed when the bell-hop told me I wasn't allowed to take the cart without having to have him come along. I had several burly men staying with me who were more than capable of helping, but I was strong armed by the pushy bell-boy who demanded to walk along aside me with his precious cart for a $3 tip. When I needed the cart the following day I was told the reason I had to have a bell-boy follow me around with the cart for a $4 tip was because "they're a full service hotel." So when they say full service they must mean they're trying to nickel-dime me every chance they get like I'm a tourist staying at a resort in a third world nation where the only source of income they have is the tips they get from patrons. The room AC worked fine but sounded like it was powered by several rusty hamster wheels and would wake me at night when it turned on. This is a very expensive hotel and they have the audacity to charge $10 A DAY for Wi-fi on top of what the nightly rate was, seriously!?!?! For such a big multi-million dollar convention center I'm dumbfounded they'd strong arm me from using a cart for a $4 tip. Many of my fellow convention center patrons felt the same as well. Its not rocket science, if you have a giant convention center attached to your hotel, you know people staying at the hotel are going to be using the convention center you should have carts readily available without the requirement that bell-boys have to follow them around like its their personal carts from home. Additionally when I was checking out they way over-charged me for one day of room-service (I ordered the same thing twice so I knew what the price was), when I asked for the receipt they wouldn't provide it. Once again over charging and/or nickel and dimeing. Here's a tip worth more than $4 for you Branson hilton hotel; change your understanding of what "full service" means and stop nickel/diming people. In the future when deciding where to go for trade shows I'll do my upmost to push for somewhere beside here. read more

Our stay here, thus far, has been nice. The drain in our room malfunctioned and maintenance was up quickly to fix the problem. The front desk service is nice, the valet is chipper, and our room is clean. There are very few patrons, so we're getting some very individualized attention. The location is convenient and the indoor decor is nice. read more

Hotel was clean and room was very nice. Dessert was amazing and the breakfast buffets was delicious. read more

Hilton Branson Convention Center - Butter cake was very yummy! - Hotels Near Me - Branson, Missouri

Really nice hotel and has a great indoor and outdoor pool which is a must for the kids. Price is a little high, but I usually book on Priceline so it's a lot cheaper. My only complaint is the parking. You can either valet park for $16 a day (that's without tipping) or you can use the parking garage across the road for $12-14 a day. We lucked out this trip because the gate was broken so we got to park for free, but that would've been an extra $60 for this trip. Instead we can spend that on going out to eat. read more

Nice hotel but as a Hilton lifetime diamond you do come to expect honesty. When you're told sorry we have no kings to upgrade you to and you question why online they show you do, then you're told for the second time sorry we don't have any Kings you except the answer. As I was walking away, the clerk said sorry we can only upgrade you one slot. Turns out they had kings in the suites but wouldn't upgrade or be truthful. As someone who has stayed at Hilton properties worldwide this was a bad example of Hilton c/s. read more

quiet, comfortable bed friendly staff excellent in room burger small TV and small shower parking across street read more

Very clean rooms, and friendly staff. The original room had a leak on inspection before check in so the hotel offered a reduced rate per night stay, free valet parking, and free breakfast. The water temperature in the shower is hard to adjust. Also the HVAC has a motion sensor which makes it difficult to get the room temperature set the way you like it. The wait staff in the restaurant for the breakfast is extremely friendly as well. The sound coming from the street and train make it somewhat hard to fall asleep and the train did wake us up on the first night. Bring your loudest fan as we did not bring our loudest and had to use an iOS app to increase the fan volume. We would stay here again when visiting Branson. read more

Very pleasant experience. All staff we encountered were very friendly and our room had a spectacular view. We will definitely stay here again! read more

I'll start off with the service has been great here. However, I've never stayed in a hotel room that didn't have a bath before. Weekend getaway (or attending a conference) without a bath seems... pointless. Also, I was told they had wifi as an amenity, but find out after we get here that wifi is an extra charge. Never had to pay for Internet at a hotel before. And the room is a little cramped. The place was clean, but I want to be able to work and rest at a hotel without issue. I couldn't do either here. Probably won't stay here again. read more

Hilton Branson Convention Center - I took a picture so I didn't have to say any words. - Hotels Near Me - Branson, Missouri

Great hotel. Rooms and employees were excellent. Walking distance from shops, restaurants, and bars. Room and hotel amenities were perfect.

When I call ahead and ask for early check in. It's what I expect when told no problem. The three hour wait for our rooms to be cleaned was a little annoying. Great room size, and great outdoor pool. Front desk service not so much. read more

Hilton Branson Convention Center - Hotels Near Me - Branson, Missouri

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Don't stay in room 436, I was bitten by bed bugs. This is a really nice hotel and the management team was great. They didn't charge me for my stay and moved me to another room. I would just think that a hotel this nice would have a better inspection before and after checking​ in and out. Very disappointed read more

Expensive and poor service. They claim they are worried about Covid and therefore not cleaning rooms , bringing clean towels or emptying trash however when we insisted on these basic things their employee entered room without a mask. Not friendly when we asked to have room cleaned. None of this information on their website. Not informed of any of this at check in. Would not stay here again read more

The hotel and rooms are nice and clean. If you're hoping for restful sleep hope you get a room away from louder guests. They sound proofing is non-existent. In fact I'm writing this as I listen to rowdy guests instead of sleeping. read more

Not a smooth stay at this Hilton. We booked this hotel as part of a room block for a wedding. We arrived around 2pm for a wedding that began at 4:30. Their check in is very late, 4pm. I knew this so I called early and was told I needed to call back at 1pm for an early check in. When I called back I was told it wasn't possible. I ended up having to get ready in the lobby bathroom for the wedding. When 4pm came around there was a huge line of people and There was no way I was making it through that line. I finally checked in at 11pm after the wedding. The room had an odd smell and a dog barking next door. The hallways smelled of pot as well. Honestly, just not impressed. I wouldn't recommend. read more

Very nice hotel - clean facilities, great location. The front desk staff are not great. Very slow and inattentive. My daughter ran down to the desk to ask for another towel and they said they would send one up and it never happened. All in all, though, this is a fancy hotel at a reasonable price. Lots of bars. read more

You definitely pay for the location of this hotel. That's about the only thing I enjoyed, besides the staff. All of the staff was extremely nice and welcoming. When you first walk in you walk into a very beautiful lobby, so I was very disappointed to get a very outdated room. Definitely time for some updates in the hotel rooms. Our shower barely even had hot water when we took showers at night, two nights in a row. Also, the shower head had been there for so long that it actually shot water outside of the shower if the shower curtain was not blocking the way. Our tv went out for about 3 hours randomly when we were killing time in our hotel room, and when it did work when you first turned it on the picture was messed up until it had been on for a while. If you are a light sleeper you might want to bring some earbuds, if was pretty easy to hear our neighbors taking showers in the morning through the walls. The beds were decent, not as comfortable as I usually experience at other Hilton's to be honest. All-in-all I probably won't stay here again which is surprising because we always enjoy our stays at other Hilton locations, but if you are looking for a hotel that is close to the landing then this is the place for you. read more

This Hilton hotel is a fantastic hotel. The staff were very kind and friendly, and We were welcomed as A hilton honors member. I had a king condo room, and it was a spectacular room. It was updated and spacious. It had a full bath with a big tub and a separate shower, the room also had a half bath. The room also contained a nice kitchenette. I would highly recommend this hotel. read more

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This is the best place in Branson to stay -especially if you don't want to drive. Great rooms, wonderful staff and close to all the great things that go on in downtown! read more

Don't expect your room to be correct or ready. Telling me your cleaning staff is working hard is no excuse. To think they might have some idea as to how many people would be showing up on a given night. If only a system for taking, I don't know, RESERVATIONS existed so they would have that info... Oh wait. Oh and now two grown men and a toddler are sharing a one bed room. Yippy! Gonna make for a great nights sleep. read more

When I travel for work, I judge my stay differently then when I am with my family. Clean, and friendly staff are the main things I am looking for when I am with my family. This Hilton delivered on every level. I called in asking if I could get two ajoing rooms, and the staff was helpful and accommodating. When we got there, we were met with friendly Valet, friendly front desk, and friendly random staff. We were in and out a lot during the weekend, and every time we were met with that same high level of hospitality. The rooms was clean, and so was the pool. I am already planning to bring the family back in November. Thank you for a great stay! read more

It's ok. Nice amenities and facilities. Wi-fi is spotty. Staff is Spotty. Pools & gym are great. Restaurant and food are good. Checking in seems unnecessarily difficult and parking is obviously contrived to profit from the convenience factor. Nothing surprising. Extremely close to landing! read more

My husband has a conference here at the Hilton Branson Convention Center. We stayed 3 nights. Our room was on the 11th floor. The parking attendants were very kind and checking in was simple and quick. The lobby looked very nice with pretty fountains and relaxing couches. The parking garage was $13 a night which I think is ridiculous when you are paying to stay at the hotel. We made it to our room and it was decent I'd say. But then I started to notice some things, no hand soap in the bathroom, during flu season and this corona virus stuff going on! I had to use the body bar soap from the bathtub. There was a water bottle on the desk part of the room that had a ticket type thing on it which read 'two complementary bottle with every stay' but we only had one. Not that it really mattered to us but the phone book in the room was from 5 years back, weird. The reason why my review was only 1 star and I will not be staying at this hotel again is the PAPER THIN WALLS. I was woken up at 5-6am by the people in the room next to us alarm going off every morning. The first morning it happened I literally was startled, it was a siren type alarm. I couldn't go back to sleep because I could hear the neighbors snooze the alarm, get up go to the bathroom, have conversations etc. When I am out of town wanting to relaxing I should not be able to hear the people in the room next to me alarms, conversation and sexual encounters I might add. Do not recommend. read more

There was a mix up with our reservation, but Nicole very nicely fixed it for us. We needed 2 adjoining rooms for all of our family. I felt like she went above and beyond and we were very grateful. Good location, nice and clean room, good price. We will be back!! Thanks Nicole!! read more

Great location - and super strong service. We were very pleased with the whole experience - and walked over to the Landing almost every night to shop or eat. The breakfast at the hotel was delicious and the wait staff was top notch. Our waitress was Ukrainian and very sweet. (I believe her name was Nadia) I will definitely stay here the next time I'm in Branson. Fantastic! read more

Great stay! Very friendly and helpful staff. On Saturday evening we called the front desk to ask if we could be moved to a room on the other side of the hotel and Jenny at the front desk was awesome! This was our first time traveling with our 10 month old and the noise from the landing was waking him up. Jenny switched our rooms and was so kind. Much appreciated!! read more

Nice hotel. Can walk to many restaurants, shops and attractions. Room was standard and clean. One thing I really appreciated was the air conditioner was quiet. So often I've been in hotel rooms where it would wake you up each and every time it kicked in. This one was nice very and quiet. read more

Just returned from a 2-night getaway and would likely stay here again. Located across the street from the Branson Landing shopping area and downtown area made this a convenient location. The only downer were the nightly trains that woke me up. With the trains aside, I found the king bed with sofa unit perfect for my family of 3. The 20 feet high ceilings floor to ceiling windows allowed us to see the sunset each night...spectacular! The only drawback is Starbucks is across the street and the eating facilities were a bit too upscale for my nightly palate...I'm a pub and beer sort of level of spender. With that being said, this is the place to stay, away from the congestion of the Branson strip. read more

Check in early for a 4 night stay with reservations that were made months in advance and being an honors member. Room selection they gave to me is next to the elevator and ice machine. No chances of moving they are sold out. Poor room management! read more

This is was our first stay at a Hilton and let me tell you I will be fine if I never stay in a Hilton again. We stayed on the 5th floor. When you get off the elevator to the 5th floor a bad smell hits you everytime. To me it smells like wet dog! When we opened our door to our room the room smells the same! However you do get used of the smell as you are in the room you don't even notice it. It just you can smell it every time you get off the elevator! The pillows are absolutely horrible! They delflate everytime you lay your head down! I had to sleep with 3 just to make it comfortable! I woke up with a headache and a back ache from those pillows! No free WiFi!! How does a Hilton not give free wifi but any other hotel can! Noisy thru the night outside and inside! Not happy with my stay here. read more

Let me start by saying this is a beautiful hotel. They offer valet ($16) and covered ($13) parking. But what some of the front desk workers won't tell you is that there is a free lot about a block an a half away. The manager actually checked us in and he was phenomenal. He upgraded our room (even though we booked through a 3rd party) and was overall very pleasant to work with. However when we called back down to get a late checkout the lady my husband spoke with said there was nothing she could do since we had booked with Expedia. Right away we ordered room service. They were fairly quick to deliver and the food was good but overpriced. I guess you pay for the convenience. If you do order you must get the fries, they have Parmesan on them and they were fantastic! My husband used the fitness center and he said it was nice and a good size. Someone pooped in the pool upon our arrival so we didn't get to check it out, super sad. The bed was super comfortable and the pillows were down and fantastic. Our room was nicely updated and a good size. If you're hoping to see the fountains on the landing you need to be above the 4th floor. read more

We had stayed here 2 yrs before and loved it. Beautiful hotel and rooms. But upon arrival we were not greeted welcome. Even after an over 6 hr drive. We are also reward members and did not receive a welcome gift bag that was clearly on back counter. Every staff seemed tired and unfriendly. To top it off, our vehicle was keyed while parked in their free parking over night the last night. Its a brand new vehicle. It was not like it when we drove in and parked there. My husband filed a report with them but they had a could careless attitude. It was also very frustrating that the garage conveniently did not have any cameras inside or out to have recorded who did this. Its really an insulting crime to have worked and saved and then come stay here, even bringing more family and friends than 2 yrs ago and spend the amount of money we did not only at the hotel but the whole town, only to have to drive home with a vandalized suv and to deal with getting it repaired with our high deductible. Very disappointing and frustrating. read more

what can i say other than outstanding this place was everything you can expect from a high class restaurant. great service im pretty sure our amazing waitor was what won me over food was expected to be awesome and it was i had the sirloin medium rare which was cooked to perfection with the steamed asparugus which was also awesome but for dessert the 7 layer chocolate cake was the best cake i have ever had and if the manager had not strongly suggested it i doubt i would have tried it but due to his strong enthusiasm i tried and fell in love with the cake and the restaurant i plan on coming back for the four times to get my signature steak knife for me read more

I stayed at the Hilton for 3 nights. I was in town for a convention. The hotel double charged my credit card and it took an act of congress to correct it. During their attempt to correct the charge they added an additional 100 dollar charge to my card which I had to spend time getting off my card. One of the elevators did not work, which caused major delays in elevator traffic. The escalator in the convention only worked going down, the up side was out of order. Guests have to pay for wi-fi, which is ridiculous considering the cost of a room. Guests must also pay to park unless they want to park about a block away from the main entrance of the hotel. The staff was friendly. Rooms are comfortable but it is very difficult to regulate the temperature in the room. The meals provided at the convention were edible for the most part but not what I would eat if I had a choice. My steak was so red when it arrived I had to send it back. The lighting in the convention center was poor. read more

My family and I are there right now! It is SO clean and nice, there is a BIG Christmas tree in the lobby, there is also a pool! ( BRING A SWIMSUIT) You have to go! They have one inside and outside! They also have a gift shop, that's SO tiny, they have chips and that's really it! If your looking for a hotel, go to this one! read more

My family and I stayed three nights at the convention center it was wonderful one of the nicest places we have ever stayed . The breakfast at Level 2 restaurant absolutely perfect!! The pool was perfect, the service was perfect . Will stay again. read more