Horrible customer service. Was accused of breaking a window that I reported and was charged 400$. General manager said he would "meet me half way" and pay 200$ for the window I DID NOT BREAK and never refund me a dime. This is fraud! Needless to say I won't be staying at a Hilton again! Also the staff including the GM was so rude about the whole situation! "MAKE IT RIGHT" is a policy NOT followed here! Also they didn't let me check in until 9pm because they were over booked. This was the worst experience I've had at any hotel. read more

Loved staying here for 2 nights!! This hotel has been completely renovated 8 months ago (in August 2012) and looks very new and everything inside is new. They're still painting the exterior of the hotel so it looks kinda old from outside however when you're inside, everything is nice and clean and the hotel staff are very friendly too! One thing I always get irritated about hotels are poor drainage in the shower/bathtub. This was probably the ONLY hotel that I stayed in the past 10 yrs that had awesome drainage as well as VERY spacious room. Stayed in room# 2088 and both the room and bathroom were very spacious! We were originally planning to stay at the Hilton Torrey Pines, which is about 6 miles south of Del Mar location but Torrey Pines was sold out on Saturday so they sent us to this location. Initlaly the reviews weren't good so I was a bit worried however, I think the bad reviews were based on what the hotel was like PRIOR to renovation. The staff said the hotel is about 30 yrs old so I can see how that would be the case! There's farmers market on Saturdays from 1-4pm near the Solana Beach, about 2 miles west of the hotel. The fruits were AWESOME and so fresh and tasty. Have not tasted such sweet berries (strawberries, blackberries, blueberries & cherries) and peaches and apricots in a while. I wish I lived close by so I can get these tasty fruits every week. Also has pretty nice pool area with new outdoor furnitures. Love the decor!! They also have free WiFi which is an added bonus... CONS: they don't have those small fridges inside each room. well at least in the room we stayed in! The gym on the first floor is not that big compared to Torrey Pines Hilton. TP hilton actually has very nice gym and swimming pool. $18 parking fee is a downer. It's not like the location is in the heart of downtown SD or La Jolla, yet they still charge this much for outdoor parking! :( In summary, I highly recommend this hotel. Love the decor and cleanliness of the hotel and giving this place 5 stars to bring their current 3-star rating up since I truly believe the 3-star rating was based on the prior-renovation rating! read more

This is a very nice hotel in appearance. The style has a reserved feel to it and more like a gentleman's lounge than a hotel with notably a racetrack theme; very fitting being that it is located right across the road from the Del Mar Race Track. The rooms are nice and the atmosphere is pleasant. The pool is great. A good choice as it is centrally located and around some of the best boutique shopping in San Diego. The valet guys are nice and on the cute side. The staff is young so don't expect that NYC or LA attitude or level of customer service. read more

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Parking is $60 while Kaboo event is going on, complete greediness from this hotel. The sign says, maximum of $22 but supposedly they have a sign that you don't notice or see while looking at prices for parking. Talked to a girl at front desk & she said that possibly someone tore the sign, she didn't seem to care. read more

Hilton San Diego/Del Mar - $60 for parking during Kaboo event, although a sign clearly says otherwise. - Hotels Near Me - Del Mar, California

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We had the best girl's weekend here! Our room had a patio by the pool - it offered the perfect combination of privacy with a nice view. They have live music on Friday and it was lovely to sit on the patio and listen to the music as the sunset. There's a nearby shopping center where we were able to do yoga, get pedicures and have a nice dinner before returning to the hotel for a lovely evening there. The bar area is lively and festive but it was nice and quiet by our room. The room: spacious, clean and the beds were super comfortable. The hotel: lovely grounds and pool area, great location, and a full Starbucks menu at the bar in the am. Easy check in/out. It was 5 start service and stay all around, we will definitely be back! read more

I love Hilton's and I enjoy the great service and as most I have come to always expect the highest level of class and attention that Hilton's are known to offer, Hilton Del Mar did this and so much more, far exceeded my expectations. My corporation holds a yearly event at Del Mar in August, I am talking hundreds of people for an all day late into the evening extravaganza of of socializing, schmoozing, golf, races and business as well as relaxation and enjoying the beauty Del Mar hosts. Deryn was and is my point of contact for our events and I can't tell you how wonderful it was from the first phone call, to speak with someone who understands the level of professionalism and ability to deal with the unexpected, because stuff happens. I mean I am not an easy person at times and I do stress my events, but she had it under control and all I can say is Thank You! and that isn't even enough. The Hilton Del Mar just did a fabulous renovation, the guests expressed that the rooms were exceptional, beds were comfortable, sitting chairs were very nice, WiFi was easy to access, plenty of coffee and cups in the rooms and turn down service was appreciated. Many enjoyed the patio bar and ordered late night foodies and drinks, it was a beautiful night out and the revamp really made the whole area inviting. Deryn, the staff at the front desk and the servers in the patio and the inside bar, smiled greeted everyone and provided wonderful hospitality service. All I can say is, my room was beautiful, fabulous shower pressure not that usual hit and miss hot/cold drip at some hotels, plush towels, and the bed.. OHHH was AHMAZING!! I literally sank into a bed of heaven and "that's all she wrote folks" it took everything I had to answer my wake up call. I am very much looking forward to my next stay at the Hilton Del Mar in December and I will happily add to my review then. They do offer valet and self park. I suggest having the bartender inside surpise you with a tasty old school cocktail, I do love a true old fashioned and they make them wonderfuly here. Room rates are moderate to pricey but its relevant to your budget and what dates you choose to stay. Its close to Solona Beach and La Jolla, Carlsbad and San Diego. read more

A nice little Hilton next door to the Del Mar racetrack and just off the freeway. The layout is a little confusing as there is no place to park to go inside to check in. The parking situation felt more like a Best Western than a Hilton (they charged $17 for overnight self parking). The staff were all extremely friendly and helpful. Wonderful to see people able to go back to work again. I don't like the new practice where we have to call the front desk to get essentials like toothbrushes and other sundries. But they were still free and were brought to our room very quickly. WiFi is also free and the fitness center can only have three people at a time. But it was empty when I walked by. The mattress was surprisingly firm which I like. I've stayed in hotels where you literally sink into the mattress and I always wake up with a bad backache. To save money this Hilton could cut back in the number of pillows on each bed. They mostly wind up on the floor at night. I was a little worried about how thin the walls were as there is a door adjoining our room to next door. At one point we could hear loud talking between men and women next door (and a male moan?) but luckily they didn't do anything else that was loud the rest of the night. Another sad casualty of the pandemic is that there was no more breakfast buffet. Everything is a la carte. Hotel buffets are one of my favorite reasons for staying in hotel. It's not the best Hilton I've stayed at but still a very good hotel. read more

Parking situation sucks. No street parking whatsoever. They force a $34 parking fee like it or not and no I'm or out. Very greedy. Wouldn't come back. read more

Loving the remodel. Great rooms, clean and easy access to the 5. They now have paint nights here in the dining area where they do brunch thru Painting and Vino. I am loving this because it is a great open space, it and close to home. They are nice and validate for painting too. Plenty of parking out back. clean restrooms and great food options. The brussel sprouts are amazing!! They actually peel them apart so that all the leaves get nice and crispy. The wine list is fantastic also. The bar is open and looks out to the pool, tv's and great drink specials. Nice and friendly hotel. read more

Hilton San Diego/Del Mar - Paint class with painting n vino - Hotels Near Me - Del Mar, California

Despite the lukewarm reviews on this place, if you get the Hilton Del Mar on Priceline for a decent price, you shouldn't be upset about it. The hotel is a little older, so yes the layout is a little weird, but on the plus side, the rooms are pretty big compared to your typical modern Hyatt or Marriott (which I generally always prefer to a Hilton). The finishes in the room are a little old and yes, some of the touches scream "this place was awesome in the 90s!!" but all in all, it's still a more than acceptable place. I've stayed in a bunch of hotels in the San Diego area through my Priceline rolling of the dice and while this one is certainly the least breathtaking (I generally get pretty lucky), I still thought it was a totally decent place once you get over the fact that you won't have a view and there's very little that is "really sessy" about this hotel. A little old, yes. A dump, certainly not. read more

I can't speak on all of the amenities this Hilton has to offer, but from what we utilized (room/outdoor fire pits) it was an excellent stay. The room was clean and comfortable, and the outdoor seating area was great. read more

This was a very pleasantly surprise property! Granted when we arrived we were in the middle renovation! But you can tell it was towards the end, it was just a matter of moving in the furniture. The room I was in was the new renovated room and I love the decor! It was modern, clean line decor and very calming; meaning there wasn't too much color, decoration and distraction from the subtly of the clean line decor. Parking was easy and we were able to park right underneath our room; yes it did state they charge for self-parking but we were not charge. It close to the Del Mar Fairground and race track and when I say it close, it's about a five minute walk. Totem by Cirque was on the fairground and it was really really close. A lot of the guests staying at the hotel just walked across the street. The landscape of the property was nicely done and staff was very friendly and helpful! I asked for a place to go for dinner with a view of the ocean and they suggested two places that were right next to each other. They even printed out the directions for us. We ended up going to Jake's Del Mar, which I will also Yelp about and praise! Overall I will definitely return, properly to attend a horse race but will return and hope I will come to a fully finished renovated hotel...and by the looks of it, it will be a nicely renovated boutique hotel with beautiful landscape. It is definitely a jewel amongst the coal...so to speak. read more

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Del Mar Hilton is a great location. Next to the Del Mar Race Track. It is pretty pricey and they charge a good deal for parking . They claim to be dog friendly so we took our two very well trained (service dogs ) mini labradoodles with us. They were with us at all times and we are always in bed by 8:30 pm. We went to the bar to enjoy a drink and appetizer for 30 minutes at 5:30 pm and left the dogs in our room. Twenty minutes in we were called by the front desk that we had a compliant that our dogs were barking. We also have a surveillance camera in the room and viewed the incident. The doge barked for about 20 seconds when people walked by the door twice recorded. .In the meantime our next door neighbors were playing loud music on their outdoor patio until 11 pm and there were noisy kids running the halls. We didn't complain - We are not the type to complain. We try to be tolerant. I asked the front desk to qualify the complaining but they did not. They had no interest i doing so. I advised that I have the barking claim recorded on my room camera. Think carefully about staying here especially if you have dogs. I seriously don't believe that this hotel is dog friendly at all, rather discriminatory. read more

This is a nice, well-kept hotel with a nice bar/restaurant area, spacious outdoor seating area next to a fire pit, great service, and super convenient location next to Del Mar racetrack. The hotel is just a short drive to spectacular ocean views (great photo ops) and a beautiful coastal scenic drive. The executive lounge has a nice presentation and Cindy was a superb host during my two-night stay there. edit: I had to drop one star due to California not providing tax-exemption on government paid stays. This means CA charges federal tax payers extra $$ and, IMHO, is a shame on the state (let's chase the biggest GDP we can!). The reduced star is not meant for the hotel, but this is the only place where I can let my disappointment known. My apologies Hilton SD Del Mar. read more

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Hilton.com proudly shows that "Hilton Defining a New Standard of Hotel Cleanliness, Working With RB/Lysol and Mayo Clinic to Elevate Hygiene Practices From Check-In to Check-Out". Sadly, I found the following food stains (likely from the previous occupants eating pizza in bed) on my bedsheets and spiders in the bathroom. If housekeeping missed something this visible and obvious in plain sight, how confident should I be with the so called "new standard of cleanliness" with invisible yet harmful stuff like the Corona virus. Very disappointed seeing this at such a prominently located Hilton. read more

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I booked this hotel to attend a conference March 17-19. Much like almost every company, non-essential travel has been restricted. Despite being one full week in advance, I was told that they 'could not' (more like 'would not') waive the one night penalty and cancellation fee as my deadline to do so would have been March 3 (which was before such restrictions were put in place). As an Honours member and frequent business traveler, this obvious greed by Hilton is quite disappointing and it will no longer remain my hotel brand of choice simply based on the very bad taste this has left. Imagine airbnb is allowing coronavirus-related cancellations without penalty and Hilton is no read more

This was a really nice small Hilton right across from the race track. The pool was big and truly excellent. The rooms were nice and roomy. All in all a really great find five minutes from the beach read more

We stayed here last Saturday night...kind of a last-minute idea since we had tickets to the Train concert at the San Diego County/Del Mar Fair at 7:30 pm, but wanted to get to the fair early to see exhibits, etc. We realized that getting a hotel would enable us to do it all. So about 2:30pm we left the fair, walked over to the Hilton, had a beer, read, napped, decompressed. Then about 6:00 we went back to the fair to grab a bite and head over to the Grandstand for the concert. It was such a relief to be able to just walk across the street when the concert was over, and to not have to deal with parking lot lines and traffic. I'm giving the property a solid 4 stars. I'm guessing the renovation must be complete because there were no signs of work in progress. Our room was clean, nicely appointed, well stocked. Didn't use the TV or the Internet. We stayed with Hilton Honors points and were happy that a very good breakfast buffet (eggs, bacon, sausage, etc.) was served in the lounge. My only complaints were that the no-smoking policy is a little misleading (to me). It's not allowed in the guest rooms (but people did it anyway, and it came up into our room and we had to close the door) but the big surprise was that ashtrays were on the tables outside the lounge. Luckily nobody was smoking while we were there. I read of previous complaints about barking dogs or issues from previous occupants with dogs. We saw a couple of dogs but didn't hear (or smell) any. This is definitely the way to see the fair! And even if we don't stay here next time, I plan to park here...current price is $19 for the day, but it would be worth it to avoid the hassle and a little extra walking wouldn't hurt either. read more

The service is always exceptional, our bartender Rich took excellent care of my date and I. He made incredible cocktails and keeps a good atmosphere at the bar with great conversation and prompt service. We moved outside to enjoy the fireplaces and our server Katilynn was just as great. She was friendly and funny, and helped us choose our dinner, which did not disappoint. The food had great flavor, we had the Ahi Poke, calamari and a Margarita flatbread, delicious. My date loved their specialty sangria. It won't be the last time I eat at Coastal Kitchen! read more

Hilton San Diego/Del Mar - Hotels Near Me - Del Mar, California

I chose this location for a weekend stay specifically because they have complimentary Tesla chargers. The grounds were nice, the rooms were nice and they were clean and well maintained. They are dog friendly as well which is a plus. Parking was very reasonable at $10 a night during my stay. If the room rates stay this reasonable, I will be back here in the future. read more

My husband and I stayed here for a little overnight "in-town getaway." When we arrived, the cleanliness of the hotel stood out right away. Our room was very fresh, clean, and you can tell the housekeeping staff take great care with the details. The service we received from everyone has been spot on. Alandra (think I have the spelling right..sorry Alandra if I got it all wrong!) was wonderful checking us in and even offered some good tips on places to eat and was just all-around welcoming. The evening highlight had to be Cindy in the executive lounge. Cindy is a shining example of what hospitality is all about. Not only does she run a fantastic lounge that is spotless, perfectly stocked, and well presented, but she also is just a fantastic person to be around. We enjoyed some great conversation with her and will very much be looking forward to our next visit. read more

Their gym has headphones! Hell to the yes! Good breakfast, good service from the waitstaff. Only negative is that the card readers in the lot seem to work only sometimes. read more

Hilton San Diego/Del Mar - Complimentary headphones in their fitness center. Awesome for the gym rats... - Hotels Near Me - Del Mar, California

RIP OFF on Parking. 2 hrs = $35 or u must buy $18 in food to get validated. What if people just want to visit a friend? Rip off!

For the cost, I expected more. The common areas like the pool and the bar are modern, clean, and well kept. The room I received was falling apart and awkwardly laid out. The coffee maker didn't work and the ice machine never had ice in it. The fitness room was well equipped. I found to many inconveniences to give this hotel a better rating. read more

Hilton San Diego/Del Mar - The best part of my stay here. Friendly bar staff and good selection. - Hotels Near Me - Del Mar, California

Our room was covered in ants. In the bed, all over. They changed rooms and comped us breakfast (for which we have away). It's just an older noisy property. Stay somewhere better. They ran out of coffee at the coffee bar on a Sunday am at 8. Nobody was even down there. It's just lipstick on a pig here. Stay elsewhere.... read more

I love coming here specifically for the people. Gigi Cheryl, Lindsy, Ish, Mikah and Alexis are phenomenal. Great fish tacos too, from beginning to end stellar service read more

Hilton San Diego/Del Mar - Hotels Near Me - Del Mar, California

I've stayed here the past 2 memorial weekends (and they've been at full capacity) and both times have been great experiences. Nicholas, the manager took care of me and my family. He was attentive, professional, and courteous. The courtyard is definitely a vibe! we were here because of a soccer tournament so naturally the hotel had a lot of families staying but even then it wasn't hard to find a fireplace to sit by or chairs in the pool area. The families staying here were also very polite all around. The staff was quick to assist with anything we needed, the bar tenders were talkative, and helpful when asking about surrounding areas to eat. We stayed in a suite and my gosh it was nice! I don't think I'll ever not stay in a suite moving forward. The second bathroom, kitchen table(6) and bar area were a hit. Also, with the hotel being at full capacity (and the location of our room) the noise level in the hallways or near the elevator were not bad at all. This is definitely our go to when in Del Mar! read more

Let me begin with the Good: Pool is nice, food in the restaurant in there (the bar, I forgot the name) is really good. Employees are not the friendlies they are also not rude sooo just an OK here. The shuttle drivers were amazingly friendly and the shuttle takes you pretty much anywhere you need to go around there. The B-Fast buffet not worth it so DON'T get it, you're better off ordering from menu. The Bad: PARKING charge $22 a night, this is unbelievable there is no street parking anywhere near and with what you are paying for the hotel you should not have to pay. I would def. stay at the hotel again but I would not rent a car b/c of the parking read more

I've stayed here a few times while attending the races at the track. It's super convenient for seeing the horse races as they have a steady shuttle back and forth between there and the track. The service at the check-in counter is always friendly and prompt. For the restaurant/bar: Their food has been consistently tasty. Just recently I destroyed a plate of their Brussels sprouts - so crispy and flavorful.They also have a decent selection of beers on tap and wines. They renovated the patio for their bar area over the past year and I definitely liked it a bit more before they made the changes. It offered more areas that felt secluded. No complaints on the rooms. Comfortable beds. The walls seem well insulated (never any issues with too much noise). Basically your typical hotel room at this price point. Overall a decent experience every time. I can't say anything stands out as a reason to gush about the place, but no complaints. read more

When we arrived at 5pm our room wasn't ready and had to leave and come back. Received a text around 7pm stating our room was finally ready. Once we got up to our room and opened the door we saw that there were already guest in the room!!! Went back down and they apologized for giving us a key to someone else room. We requested a crib before our arrival and four times during our stay. Our crib didn't arrive until almost midnight! The room was cute and cozy so they get a 3 star review. read more

Terribly hotel, very expensive and nothing normal!!! we ate fish there and got poisoned, disgusting service, terribly boring, nothing interesting for children at all, terribly dirty Jacuzzi, dirty rooms, ceilings terribly fasten!! It is impossible to sleep read more

Great hotel in a perfect location. Service is phenomenal!! I've stayed here many times and always amazing service. Karmina is what great hospitality is all about. Thank you for everything!! read more

We stayed here October 2017 . This place was spectacular . The rooms were very clean and just perfect. Now the outside bar area's ambience was down right romantic with all the fireplaces going sweet music playing . The breakfasts had a wide variety plus a lot of gluten free . We are defiantly coming back here again in 2018 . read more

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We joined friends here to go to the horse races. Found this hotel on line and I'll be honest, being located across the street from the track I didn't have very high expectations but the location was great. I was very pleasantly surprised! The staff was so friendly and helpful from the front desk to the restaurant staff at breakfast. By the way, they do a really substantial breakfast buffet! You will not leave hungry. There is a great shuttle service to and from the track but we also discovered in talking to the driver that they will shuttle anywhere within about a 5 mile radius. That will get you to the waterfront restaurants and even all the way up to Torrey Pines Golf Club! Our next trip to Del Mar we will definitely be staying here again. read more

This is year 18 of our annual girls weekend at the races (always staying at this hotel). With this many years experience here's the rundown: The good- almost always nice staff & service (special props for 2019 crew). You can bring your dog(s). The shuttle service!!! Clean (I was truly shocked to see so many reviews complaining of dirty rooms- we have never experienced this). Comfy beds. Location to track/ fairgrounds. Beautiful bar area (keep reading for the not so nice issues w/ the bar). The bad- overpriced everything! Which is just getting worse as the years go by. Parking way too expensive! Forced to book two nights for weekends when we only need one, causing us to have to play the game if canceling one at the 11th hour every year. This is during Del Mar's race season anyways. Past few years they've been doing what many other hotels do- adding an automatic %18 gratuity to room service orders which is a HUGE PET PEEVE for me. Please don't assume up front that I'm getting service worth 18% tip & then have the audacity to put the tip line in where you pay/ sign for your food. Just this morning I ordered an omelette & coffee pot for 2, twice confirmed w/ the guy taking my order that I needed 2 cups, they brought one. Worse my food came w/ a barely warm omelette missing the potatoes that are part of the meal I ordered. To add insult to injury there's that pesky 18% gratuity I already paid. I'm asking for a credit on this one before checking out today. The ugly- the bar area albeit gorgeous indoor/ outdoor is unbelievably inconsistent. Some treats all goes well and we have a blast. A couple of years they closed it down w/ almost no heads up at 11pm! 2 am is the standard. And this year, the icing on the cake- $28 for a glass of mediocre Chardonnay, total rip off. I know the bartender heard me bitch about this to my friend standing next to me and I felt bad for him because he knew we weren't coming back for drinks (there goes a fair amount of tips he would've otherwise earned). We come here every year to go to the races, party like rockstars and this bar used to be fabulous. Hence why we've come back year after year. We have never caused any problems or noise complaints, etc w/ our partying nor have we ever been victims to such while staying here yet this hotel has systematically tried to morph this place into a family friendly ho hum place to stay. Only recent exception was last years party on the night before Labor Day- truly a blast, hope they bring it back to stay! Hope they bring the bar area back to life period and the prices back into the stratosphere. We may give this place one more year but if it remains a total dud as it was last night (perhaps the outrageous pricing?), we're out. We book here so we can have it all (track, great/ fun bar & nice pool for the next day), last night for first time we shuttles to area w/ other bars and restaurants. read more

I have been staying at this hotel for years and it seems to be going downhill. Aside from all of that, Today I reserved a room for 1 night. While booking My room on the Hilton's website ," not a third party booking agency " I had some questions and I decided to call the hotel. The Hilton employee that I spoke with convinced me to book over the phone instead. When all was said and done, I was told that my AAA discount or government discount could not be applied. The total came out to almost $100 more than the check out price on their actual website. I explained this to the employee and he rudely replied well, "We only have a few rooms left." After I hung up the phone, I was able to book my room and apply those discounts for almost $100 less. I'm staying one night and giving him the benefit of the doubt, he may have applied my parking pass to the total. Regardless that is ridiculous that this hotel tries to scam its customers that much in price. To everyone reading this, do not book over the phone at this hotel!!! I wouldn't expect this pettiness from a prestigious name like the Hilton. read more

Not likely to stay here again. The pictures are deceiving, and honestly the hotel is kind of a conundrum. The grounds are nice, the location is ok, probably better not when the fair is in full-swing, the bedroom was nice & mostly clean, the staff were also nice. However, our linens had multiple holes (see pics). I mean, I can understand not wanting to throw a sheet away with one or 2 small holes but this was more than that. The roof needs a power wash, it's filthy and looks old & tattered, some parts of the hotel are nice & some look outdated & worn. Overall, mixed feelings regarding the esthetics of the hotel. The room design was clearly updated, modern, clean. But the bathroom... yikes! Wall paper, old scratched up sink, tiny tub. Just meh. The front desk staff was fabulous when we checked in Sat afternoon, she offered us an upgrade for my husband's bday. So we got a balcony overlooking the pool which was really nice! Aside from the holes, the bed was comfy and & clean. We didn't eat dinner there but we sat outside for drinks around 9:30/10pm. The staff was friendly but my Sangria was pretty watered down, not delicious. Again meh. And the movie they played looped over & over & over on the home screen. The table next to us finally complained. We slept well. Sunday, around 10:20am, we wanted to try breakfast & asked how long the kitchen was taking for food. We had to be done by 11am... but the waitress came back & said there were tickets still not cooked so 20mins. Not much sense of urgency in general. It wasn't awful but I was disappointed so I can't recommend a stay here. read more

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I did not write a review the last time i tried contacting the hotel. The reason is that i have stayed there more than 15 times and wanted to give them the benefit of the doubt. However, the service at the front desk the last two times I have tried to contact the hotel has been atrocious. The front desk clerk could not have been more rude. I have been a Hilton Honors member for more than 20 years and the two times I have called the Hilton San Diego for assistance i have been spoken to rudely, treated like I was an idiot that did not know what I was talking about and hung up on. I will stay at L'Auberge. At least they understand customer service. read more

Very clean, relaxing stay. Especially during covid, you really want to feel secure resting your head somewhere. The cleanliness & freshness made us feel at home. One of the big things for me are showers. The shower was spotless! The whole bathroom felt really clean. I always sanitize things when staying in a hotel. I did that here, but honestly everything was already quite pristine. With the exception of door handles, be sure to wipe those down. There were no disturbances from neighbors, it felt like we were there all alone but the rooms next to us were in use. The elevators are in somewhat odd locations, we had to take three flights of stairs down & up from our car. Which was fine for us but someone who minds might want to ask for a room close to elevators. The bartender was extremely rude & seemed almost as if we had bothered him with our presence, it was not busy at all. We didn't end up ordering anything from him, I wish I caught his name. The girl at the front desk was ok, the guy was very nice, again I wish I had caught names. We used the coffee machine in our room, the coffee was terrible. I went down to grab more cream & sugar, the nice guy at the front was very generous & offered more items. The cream & sugar unfortunately did not help the coffee. But luckily there are a couple nearby Starbucks. Good location, next to freeway. About 20min to Gaslamp. read more

Super clean, sleek modern rooms with comfortable beds, super nice staff, best Thai I have ever had next door, topped with Starbucks coffee in the morn- great experience!!! read more