I stayed here recently and was really displeased, though I typically find Hiltons to be decent. This particular location was determined to wring every last dime out of us, and had some misleading information posted online... first, it's nowhere near downtown or the river, which is easily apparent if you look at a map, but they market themselves as being in the heart of the city. I don't consider a 20-30 minute drive to be close, personally. Here, you'll find yourself in the middle of an industrial park enclave, not too far from some shops, but certainly not well located for the tourist visitor. We had two small dogs with us. When I booked the room they claimed not to have a pet fee, yet they dinged me an extra $75 when I arrived. They also banish pet owners to rooms below the lobby, which didn't bother me because I had a window, but may annoy some folks as it really feels like you're in the basement. The internet access was $9.95 a day, which I wasn't expecting because we'd been told it was free before we booked our room. In their defense, when I complained they gave me a voucher to log on. The greatest unjustified expense was the $18 PER (tiny) MARTINI they charged us in the hotel restaurant, with no warning. I complained and they told me that their policy is not to mention the prices unless a customer asks specifically, and this is why they have no drink menu printed in the restaurant. Another lady in the restaurant was so upset over the cost of her tiny drink that she refused to pay for it. We should have done the same, but I was too surprised at the moment to do so. I settled for complaining to the front desk after my shock wore off, and annoyance set in. The restaurant food was actually amazing- it's a shame that the other aspects of the hotel made us feel ripped-off. read more

I recently attended an event at Hilton Memphis. The staff was friendly and accommodating. We had dinner that was served during the event - think a lot of speeches and awards. The wait staff was quick to retrieve old plates, give the next course and fill glasses, with very little disruption to the event happenings. There weren't many options for food, which was the event planners decision. We were given the option of vegetarian or a chicken entree. Everyone had good things to say about the food. As far as the banquet room goes, it was pretty standard. Not, knock your socks off, swanky, but not tacky, either. All in all, I enjoyed myself. No complaints, whatsoever. read more

I am a travelling consulting and frequently stay in Hilton hotels, so my review might be a little weighted. In summary, the Hilton Memphis is acceptable, but I wouldn't recommend it. The Good: Breakfast: The breakfast was free (for HHonors members) and everything was fresh and tasty except for the occasional watery eggs. The coffee was fresh and the breakfast lounge was usually busy with a lot of people. Appearance: The hotel looks very nice. During the day it looks classy and elegant, and at night it looks hip and trendy with all of the accent lighting and everything. The Bad: Parking: The parking lot is designed in a way that you need to arrive to the hotel before 4:00pm in order to find an open spot within 100 feet of the hotel entrance. Otherwise, you'll be looking for spots along one long strip with parking spots on each side. Food: I ordered from the hotel restaurant twice. The first time I ordered a BBQ burger, medium-rare, and it came to me charred and well-done. The second time I ordered a normal hamburger, medium-rare, and received the same result, except that it took a whole 45 minutes to cook my burger. The McDonald's down the road can cook a better burger in 2 minutes. I expect much better from a hotel of the Hilton brand, and this disappointed me. Room Service: One evening I decided to order a sundae dessert (ice cream on top of a microwaved brownie) and the lady on the phone said I should receive it in 20 minutes. I actually fell asleep while waiting for the brownie to come, which ended up taking nearly 90 minutes to show up at my door. Since my stay at the Hilton I contacted the hotel management who stated that their Food and Room Service problems have been addressed. I don't have a lot of confidence in this, since it's probably a staffing issue and I doubt they fired their entire kitchen and room service staff. So this could be better now... but don't say I didn't warn you! read more

I was there the same weekend as Hoss M. His review is spot on, I agree with everything he said. Additionally, the lobby was dirty. Public area trash was not being picked up, nor floors cleaned. Hopefully, when things get back to normal, the hotel service will rise to meet its former 4+ star status again read more

The lobby is designed in such a way that even if there are only 20 people milling about in the bar (it's very open), it sounds as though there are 200. This isn't Hilton's fault, this building has been 5 other hotels previously. But it made me want to avoid that part of the hotel. The staff were very friendly and helpful and were happy to recommend good Memphis eats. This seems to be one of the few upscale hotels in Memphis that is also cat friendly, though to the tune of a $50 nonrefundable fee. I think that is excessive, particularly when they claim to be "pet friendly." (I checked, and it's the same for dogs, who can weigh up to 75 lbs.) We lucked out and were given a room on the P floor ("first floor") which is right on the water (the hotel is surrounded by a "moat" with geese and ducks). They also gave us a code for the wifi, which I don't think is always free? Hard to tell. They do lose major points for seeming to have a great pool and spa, but it doesn't open til NINE. They have a fitness center that opens at 5am, but many people prefer to use the pool in the early morning, certainly before families come and overtaken it. Particularly since the fitness center hours are right below the sign for the pool and spa in the lobby, I found it very misleading. read more

I give Hilton Memphis 2 stars, because the food is tasty in the restaurant. Expensive but convenient and good. Their internet access worked well, too, if you are traveling for work. The capability to print in the business center, though, was a little bumpy. However, I stayed there for one night this spring, and the cleanliness of the rooms leaves a lot to be desired. For instance, I found a used piece of dental floss on the floor of the bathroom. Pretty sure it was mint flavored, in case you're wondering. Also, I had a bug in my suitcase when I got home. Gross. Even though the staff was friendly, I will not stay at this nasty hotel again, even if they renovate, and even if they promise me a room away from the ice dispenser. After reading the other reviews on yelp, I'm just glad I didn't order a Martini. read more

Read my earlier review for details on the horrible stay I'd previously experienced. My new rating is really 2.5, but since we can't do half stars, I'll push it up, rather than down. First - let me update on the final results of my bad stay. I was contacted through YELP by the hotel manager, who was very upset about my review. I was offered some additional Hilton points, which I declined. He then offered to refund an additional night's stay, which I accepted. Following an email of my reservation number, I found that they did, in fact, credit my AMEX with $200. Last week, I was stuck in Memphis due to bad weather in a connecting flight. There were a lot of people pushing for hotel rooms, so I decided to go out to the Hilton because I knew the room, at least, would be decent. I don't know if my profile was marked in some way, or not, but when I arrived, I was treated very well. It was late in the evening, and due to the weather, the airline was not footing the bill. The woman at the counter indicated that she felt that wasn't fair, and then offered me a free meal in the restaurant. She also went out of her way to find a nice room for me, away from smoking floors, without being asked. I did have a quick meal, and the food in the restaurant was only slightly better than the room service, but it was tolerable. I have had MUCH better food in many other hotel facilities. Someone should tell the chef that most people can tell the difference between "sauté with peas, carrots, & bacon", and what was done - which was more like "topped with microwaved peas & carrots & crumbled bacon" I was told when I made the call from the airport, that the hotel had a free airport shuttle service. They did pick me up from the airport, but when I got to the hotel, was told that I would have to pay for a cab ride the following morning, because my 6:00am flight would have me leaving the hotel before the shuttle service started (I find it odd that they can't cope with early morning flights). So... overall, not a bad experience, but not one that I'd note as "exceptional". I'd stay again if needed, but probably not for a stay longer than a night or two. read more

Just ok..... The lobby is beautiful but the rooms are very average. The vanity has been updated but the tub is still old school. I have had some pretty annoying stays here... The floor to ceiling windows were leaking.... Housekeeping didn't show up before 5:30 PM!.... Room service takes a very long time..... Parking is always a hassle and usually need to walk a ways. This isn't my number one choice but it's not horrible. It may be great for an event because the ballrooms are large. read more

Southern hospitality at its finest. I have yet to walk by an employee who has not greeted me in one fashion or another. The rooms are not the newest and greatest but it's very clean, comfortable, and I definitely recommend this hotel. We have a great view and considering that this hotel is one of the only tall buildings in the immediate area, I'm guessing every room has just as an outstanding view as ours. Lobby is huge and spacious. Haven't tried the gumbo at the restaurant downstairs yet but hubby says its one of the best he's had. They are undergoing construction in one area of the hotel right now and evidently there will be a pizza bistro going in. read more

Worst Hotel I have stayed in, in Years. Stayed here with many company members Back pack stolen, Floors above 7 too hot, floor 4 and 5 way too cold. Old , Amenities far below Marrott Courtyard. read more

I have just endured MY WORST TRAVEL NIGHTMARE due to utter and absolute INCOMPETENCE by the staff of the Memphis Hilton on ridge lake drive in Memphis, TN. I waited for their airport shuttle for OVER TWO HOURS in an atrium lobby gat was less than 60 degrees Fahrenheit on New Year's Eve, missing my flight back 2 Denver and deciding 2 spend the night at an airport hotel. I've used Hilton ALL OVER THE WORLD, including ownership of a prime Hilton grand vacations club property in Las Vegas, NV. NEVER AGAIN SHALL MYSELF OR MY FAMILY OR ANY OF MY COMPANIES' EMPLOYEES STAY AT ANY HILTON PROPERTY. read more

SLOWEST FRONT DESK CHECK-IN EVER! We checked in early on a Saturday morning (2am), there were tons of people milling about in the gigantic and very loud lobby area and it took the one desk person over 30 minutes to check in the 3 people ahead of us. This experience with the front desk was pretty consistent for our whole trip - it always took forever to get to the front of the line. The lobby is garishly decorated and the moat outside is hideous, looking like someone dumped 50 gallons of teal colored paint into an otherwise nice moat. The stay was comfortable and the view was pretty good when staying on one of the higher floors. The bathroom was hard to maneuver in because of the strange orientation of the door and toilet. Room was definitely not as nice as other Hiltons I've stayed at. We did initially stay on the first floor, which gave us an expansive view of the gross moat, but then had to move up to the 23rd floor because our room, mysteriously, started smelling intensely of cigarette smoke (non-smoking room). The workout room is nice, similar to other Hiltons. As for location, don't stay here if you want to get to any of the typical tourist sites (Beale Street, Graceland, Zoo, Sun Studio, etc) in less than 15-25 minutes of highway driving. There was nothing wrong with the room itself, a fairly comfortable hotel room but I wouldn't stay here again because of the insanely loud lobby, extremely slow service and hideous common area decor. NO FREE WIFI :( read more

For some reason I thought this hotel was downtown at first, and when I was double checking the hotel info/location I looked at the reviews....which I admit got me a little nervous about staying here. I agree with the recent review by Teri W where I don't see much reason for the negative reviews. I'm on the 21st floor and the room is clean, carpet is newer and the decor is that of a hotel...not a motel :) It is the older circular style building, but the interior is well maintained. Bathrooms are modern - shower/toilet room is a little cozy, and the hot water pressure makes for a nice shower. Whew! read more

I'm in Memphis a lot and I normally stay at the Doubletree on Sanderlin. It was booked this time, so I figured I was safe staying here. Couldn't have been more wrong! This place is horrible (and I've stayed in some pretty horrible places). Check in was fine, quick, efficient for a Saturday afternoon that was crazy with a huge wedding. The elevators are soooooo slow, the ones that were working. Up near the top, 24th floor, which is supposed to be an executive floor. Nice big room, but the lighting in the bathroom sucks. Very hard to see anything. And I really needed to be able to put makeup on, to hide the dark circles that I had from waking up every five minutes because of the noise! Enjoy erytime the room doors open, it sounds like it's this room, ND then they slam. I could hear the dude snoring! I didn't have any plans on my second day, so I slept late, 7, then went down for breakfast. It was chaos. The cleaning crews were out and about, so I went out to get out of their way. Gone from 9-430, and they still had not been in my room! Someone finally showed up at 5 with towels. I have a room with two double beds--should have at least 3 towels, right? Wrong! There must be a shortage, because today, they left me 1! I'm not high maintenance, but if you take two towels, you should leave two towels! There's crud in the bathroom on the floor, they never bother to wipe out the sinks (I spilled a bit of powder in there on two separate occasions, and it was still there after they'd even through! The beds are comfortable, at leasr, or I would have checked out and gone down the street. And it's close to a Target and restaurants, which is good, because the food is nasty, when the restaurant is even open. This place is a prime example of how the employees can make or break a place. I won't be back. Ever! read more

On February 19th we reserved a room with 2 queen beds and a roll-in shower for April 3 - 6. On April 6th, on the way to the hotel - in the middle of our vacation! - I received a text message at 3pm saying my reservation had been cancelled and to call some number ASAP. There was.nothing within the text to tell me who it was from, why, anything. Since I didn't know who it was from i checked my emails and on the Orbitz app (who I had booked the room from). No where else did it say anything about a cancellation. We tried to call the hotel directly but after 50 rings there was no answer. We finally called the number from the text, they told us that Hilton had overbooked and given them our reservation to find new accommodations. Since I need a handicapped room these are much harder to find, especially with a roll-in shower. Needless to say what they were able to find for us was a much lesser quality hotel, and it didn't have a roll-in shower. We contacted Hilton corporate to see why this happened. If the room wasn't available why was I able to reserve it 1 1/2 months in advace?? We were transferred around 4 or 5 times, finally got a manager who just kept telling us that Expedia should have contacted is to find new accommodations. Since they had done that there was nothing she could do. She refused to give her name or answer why/how this could have happened. She suddenly transferred us to special events coordinator. Of course she was confused & couldn't help us. She took our name & number to have someone call us back, no one ever did We stopped by to talk to someone in person but we're told all the supervisors were busy and couldn't talk to us. The general manager happened to be in, but he was too busy with a "VIP" guest and couldn't speak. Again they took our name/number, and again no one ever called. We will NEVER stay at a Hilton Again! This was the rudest treatment I've ever received. I will not recommend Hilton to anyone, in fact I'll tell everyone to stay far away! read more

They are renovating the hotel and looking forward to the finished product. So far, the rooms are well appointed and I was given a nice view of the city. The fitness room is open 24 hrs with modern equipment. Food options are tasty. Staff is very friendly and accommodating. Bonus is that this hotel is pet friendly. Will stay again should my travels bring me to Memphis, TN. read more

My experience was copacetic Very nice indeed I was in the state of traveling on business looking for a place to stay. My online company that I partnered with Had a great discount for the Hilton hotel $219 for two nights. Upon check in i was able to meet a childhood friend at the check in station. I was placed onto the executive 27th floor The room was nice double bed standard nothing fancy and a great view of I240 and Germantown and popular exit. The staff were friendly unlike the staff at the madison hotel downtown. I was able to watch the PGA tour game jordan speith and rory mc'ilroy are great players. The bed was comfy and the area was well kept. I had a few associates come visit me and they witness someone were trapt in the elevator however 45 mins later maintenance did resolve the unexpected situation. The fitness center and the balcony are the attractive areas very clean and quiet areas. Breakfast cost $17.53 for non Hilton honors I didn't mind paying this price for the two days of stay. Oh and the hilton hotels does not offer no free wifi it's only exclusive to Hilton honors however there is a xfinity wifi station nearby. The dinner menu is limit however they do have a seafood pasta plate with salmon for $38 it was nice and their Starbucks employees were friendly one of the women she overheard one of my associates calling me the shark of Wall Street. when I went to pick up my order she asked what's did he mean by that I smiled then she asked what is that I do and I replied whatever it takes. Grabbed my order and walked away. Overall the stay was pleasant and will definitely be booking again. read more

This is a strange hotel. It has some really nice and fancy aspects while other things were very run down. The biggest issue was the crappy parking lot. The front door is up a long driveway that has no parking near it. So you have to walk through a very large parking lot which was a blast the night it was pouring rain. The rooms are nice, but are a strange size. The seals on the giant window walls are also shot so there are some serious drafts if you leave the curtains open. The bar was nice, but a bit on the expensive side. read more

Good location next to I-240 and blocks from Germantown but on a quiet business street. Small bathroom. The design of the building is unique in that it is circular so Hilton had to be creative. Hallway - with hotels - 2 doors are built directly next to each other so if someone knocks on the door of the next room - the echo within the hallway makes you believe someone is knocking on your door. Bathroom - Surprised the sink is in the common area and not within the bathroom. "within the bathroom" is a toilet and tub in a room/confined space. Not much room to do more than that. Using the hot tub/whirlpool, I was disappointed. It did not feel as clean as other Hilton properties (grant it, it was 9PM) but the temperature was also not very warm. It was lukewarm at best and left much to be desired on this cool night. Parking - others have said it. There are about 20-30 spots relatively close to the door. Otherwise, you will be walking down a slight slope (not hill) to reach your vehicle. On weekends, it can be crowded and a good 2-3 min walk from the front door of the hotel to car. Bonuses: Hotel gave me free internet for my stay (but I was staying on a corporate account). Lobby sundry shop is open til 11PM. read more

The price and location were right, which is what led me to this hotel for a recent visit to Memphis. As others have mentioned, the hotel is a bit dated and in need of freshening up. I am happy to report that the lobby does appear to be under construction to improve the experience. The staff was super friendly. I was able to check in early and get a little work done unexpectedly. The room itself was in much better shape than the common areas of the hotel. There was a decent sized vanity area, which was helpful, however the bathroom itself was a bit compact. If you have a fear of heights, ask for a lower floor. The elevators are on the outside of the building and are a bit like an amusement park ride. As you approach the hotel from I-240, there is a sign giving you instructions on how to get to the hotel. Were it not for that sign, I definitely would have gotten myself lost. Thankfully GPS was on the right track, so would definitely suggest plugging in the address if unfamiliar with the area. Once you enter, you are in the portion of the parking lot that is the farthest from the entrance, so it is worth trying to drive back towards the entrance. Initially, you won't see any signs directing you to the lobby area, but that changes as you head farther back. In a perfect world, there would be more directional signs as the layout of the hotel from the exterior is a bit confusing. read more

The service was nice downstairs. But the actual guest rooms were just awful! The rooms were so small and cramped. Our bathroom walls had water damage and I didn't feel comfortable showering in the tub. Additionally, the room had a faint smell of smoke or some other odor (like wet dog and mold). They say free wifi but when you go to log in they say you need to pay per day. Just call the front desk and they will give you a complimentary wifi coupon code. No free breakfast (I'm sorry, but I thought that was standard!) And slightly far from any main attractions in Memphis. If I am ever back in Memphis, I will not be returning to this hotel. HOWEVER- If you need a church to go to for Sunday morning I recommend Saint Louis Church, it was near the hotel and it was a really beautiful and moving experience. read more

I guarantee you'll never see Paris Hilton here.... The rooms are old and dark, dirty, and nasty. I cannot believe it sports the name, "Hilton". Also, there seemed to be a party in one of the rooms around us (we called on them 3 times) and you could hear them perfectly and their words were not nice words if you catch my drift. Not something I wanted my kids to hear. Anyway, this place is a dump and the only reason it receives a star is because of the nice ladies working in Starbucks. I didn't even get anything there, but they were very nice to my family as we were leaving. read more

Pros: Clean, quiet, has a nice pool & jacuzzi, friendly staff, comfy bed, spacious room... Cons: It's a bit out of town. Also I can see what others are saying re:the hotel needing an update. It's not as swanky as your usual Hilton Overall worth it! read more

This is the average hilton, with an extended conference center. Expect rooms to be on par with airport Hilton's or the average Hampton inn. The breakfast center at Rooks is a nice touch, downstairs from the tower which contains all the rooms. The lobby and foyer has a nice seating area and bar. Of you are going to hold a conference here, the center downstairs is adequate. One thing to consider is that the staffing levels for a venue that size is fairly small. So if you need something quickly you may have to hunt for a coordinator to help you out. All in all a decent Hilton, especially for events. read more

For a Hilton property, I was less than impressed. While our room was clean, there was a musty scent - possibly mildew - in our room. It wasn't overwhelming but...really Hilton? The front desk staff were friendly, however, the door and bellhop staff were rarely to be seen. The revolving door was out of order and no one was ever present to open a door or help with luggage. The bathroom was stocked with only two towels. Seems to be a common complaint from the other reviews. My biggest complaint was being roomed on the same floor with people's pets. If a hotel is willing to accept pets - fantastic. I'm a dog and cat lover. However, I pay for a hotel so I can sleep, not listen to someone's dog bark nonstop. I understand the hotel cannot stop the dog from barking but the hotel can place all the pets in the same area. Next time I will remember to ask about the hotel's pet policy when I book a hotel and when I check-in. read more

The rooms are just ok. I'm a diamond at Hilton and I've stayed in better rooms. For frequent travelers to Memphis, I would recommend the Hyatt. The Hilton is just too much trouble with the elevators and keeping your stuff there for long term stays. The breakfast is good because they serve hot foods and all the water you can take! read more

Let me preface this review by saying that the staff at the Nashville Hilton was extremely friendly and helpful at all times. I was surprised and disappointed by the aesthetics of the lobby and the room that I stayed in. The lobby furniture is old and worn out and looks like a throwback to the 80s. The bar in the lobby had fruit flies buzzing around that we had to continually swat so that we could enjoy our appetizers and drinks. The hotel room had a shabby, old headboard that was split and coming apart. The full wall windows overlooking the pond was continually covered with condensation and the water that collected on the old rug permeated our suitcases (we didn't realize at first that the rug was all wet). My roommate complained about the smell of mold and had a headache the entire time we were there. This hotel should have been a lower end motel, not a Hilton. read more

Hilton Memphis - This is what the headboard looked like in my room - Hotels Near Me - Memphis, Tennessee

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I actually think it should get three and a half stars but I'm giving it 4 because one employee went way over above and beyond to help me. My room was very typical of a Hilton room so I have no problem with that. liked the headboard and the decor of the room Lobby definitely was very pretty but the parking is not what I expected. A bad parking space is a really bad parking space. Sort of surprised that there was no covered parking. The bellhop got my bags and also went to get my car and discovered a flat tire. He went out of his way to get the air compressor and get it filled up enough to get me to the local Goodyear. Definitely made the experience great read more

Hilton Memphis - Canadian geese outside my room - Hotels Near Me - Memphis, Tennessee

I stayed here for a business conference. I've never stayed here before, but I'm pretty sure the hotel had it out for me. It was no warmer than 60 degrees in the conference rooms. I was wearing the entire contents of my carry-on suitcase. I'm going to chalk this one up to climate differences, but I was freezing in the meeting rooms and sweating in my room...EVERY day for four days. The AC in the room was working, but somehow the humidity made me sweat like crazy! I found the service to be very good. The bartenders were really nice, but those drinks were certainly over-priced. Nice little bar area, and pool area. The hotel and grounds were well maintained. The hotel is quite a way from the downtown action, but close enough to the airport. I would have preferred something closer to 'downtown'. The complimentary airport drop off (shutle) was a very nice feature. If I come back to Memphis I will probably choose a different hotel based on location alone. read more

Staying at this hotel really feels like you're in Memphis (instead of another hotel) and is smack in the middle of midtown with tons of great affordable restaurants within two miles. The Hilton staff was very friendly and our room had all the creature comforts you'd expect from this hotel chain. Despite being a chain , this hotel still had a local feel and some unique southern touches. The bistro restaurant downstairs is a tad pricey but the tables by the windows offer a great view of the outdoor fountain and geese. Our entrees were prepared well and tasted fine. Also, the wifi (which was free with a coupon) and elevators are super duper fast and they have four computers with laser printer in the lobby for business. The fitness room was clean and had a variety of machines. read more

I stayed here for three nights on business at the end of December. The property is located off one of Memphis' main roads and is a short distance to the I-240 beltway. There were some issues of varying degrees during my stay, but, to a person, every staff member I dealt with was pleasant and at least attempted to be helpful. It's a fair walk from the large parking lot to the front door and the sidewalk ends abruptly at one point, causing a step down to the driveway before picking up the sidewalk again. More often than not, this isn't a problem, but in heavy traffic while carrying cumbersome bags, it could be a tricky maneuver. The lobby is large and comfortable, with the lighting scheme continuously fading between various bright colors. Check-in was efficient, though the elevators to the main tower are located another fair walk from the front desk. The main tower is circular, so all guest rooms are just a short walk from the elevator bank. My room was clean and comfortable with a well-made king bed, a good-size desk and an HD television. There was plenty of closet and dresser space. Wireless internet access is available for $9.95 per day and the signal was reliable and strong. As other reviewers have noted, the walls between rooms seem thin. A crying baby in the adjacent room might as well have been in my room. The shower in the bathroom, at one point, was making a terrible noise, to the point where it sounded like the faucet was going to fly off of its fixture. This was coupled with a lack of hot water. After a few stops and starts, though, the noise abated and piping hot water followed. I had breakfast one morning at the on-site restaurant, which was my poorest experience of the stay. The restaurant was crowded - not jam-packed - but the staff appeared to be overwhelmed. It took five minutes just to be seated, another five to get a menu and about 30 minutes for a rather basic order to be delivered -- incorrectly. It's worth reiterating that the staff was pleasant and courteous despite the tough morning they were having. The hotel is a good - not great - option for business travelers who don't need to be close to the bustle of Beale Street. It was reasonably priced, generally comfortable, and the well-meaning staff compensated for some of the shortcomings of the property. read more

Location is the perk of this hotel and the employees. Other than that, I wont come back and for a Road Warrior, I highly recommend do not stay here. read more

As a diamond member I spend a lot of time with Hilton. Every week I go to a different Hilton and I compare the Hilton experience. This experience started for me at Breakfast. Brenda A. Clay and Chiquita Johnson made my day with their hospitality and their friendly smiles. The breakfast was great. Thank you for starting my morning off right. Until next time. Stay safe and God bless. read more

I can not say enough about the customer service I received from this location!! I was caught up in a storm this weekend and my flights were cancelled. The front desk staff were so wonderful about rebooking me and keeping me stocked in water bottles!! There were several events at this location over the weekend and it was BUSY!! The staff still made me feel like I was the only one they were worried about. They were OVER THE TOP in keeping me safe and comfortable. I will go out of my way to stay here again and highly recommend this location to anyone traveling through Memphis!! read more

The bistro service was beyond excellent but unfortunately you can't stay with them. The elevators were down the first night we got in. We walked 23 flights down from our room the first night. The soda in the machines were outdated. The was no insulation in the room. That is pictured. The down comforter was stained. That is pictured. Just wondering what it would take to replace something. Overall I hate the hotel mediocre. read more

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Let's start with the pros: it was clean, the bartender was nice, and the bistro was good for a quick grab n go breakfast. Digital key was cool too. And the cons: -The valet service was horrendous. Don't offer it if you can't staff it properly. There was always a line coming in and frequent confusion among the staff. -The bathrooms are tiny and very outdated. -Thin walls, could hear the neighbors partying next to us and the people below us moaning and groaning. -The thermostat in the room did not go below 65. No problem, except that the manual fan speed I had set kicked back to auto every 5 minutes so the fan kept shutting off. -Only two towels stocked in the bathroom. The standard is 4, and I shouldn't have to go out of my way to request more. -No complimentary bottled water in the room for my gold status (or even bottled water for purchase for that matter). -No fridge or mini bar. All of this made for an unpleasant stay and very little sleep. Disappointed and will not stay here again. read more

I stay at this hotel for work once or twice a month. They are routinely late with van pick ups, they do not have microwaves or refrigerators in the rooms and today we had to wait a long time to check in because the desk guy couldn't find the right piece of paper. If you can find another hotel, you should! read more

Cockroachs! My first night in this hotel started with a wake up call of the creepy crawling type. I awoke to a 4 inche cockroach climbing on the wall. Mortified by the sight I panicked then removed all food and spoke to the front desk. A very nice member of the maintenance staff informed me the bug was a water bug due to the incoming storm. This was not a water bug! A friend, staying at this hotel also had a cockroach in her room! Gross! read more

WARNING DO NOT STAY HERE! This is by far the worst experience at a hotel I've ever had in my life and I've stayed in a lot of hotels. I don't even know how it's possible for this to be considered a 4 star hotel!!!! First of all the AC does not work so when you're trying to sleep at night you're sweating through your sheets, housekeeping DOES NOT come even when you request to come (and I asked several times). The elevators stopped working so it takes 30 minutes to get up and down the elevators. They have a button for room service, but no one ever answers the phone. When I took a closer look at my room it's filthy! There are stains and looks like food or soda all over the walls, spider webs in the windows and stains on the sheets! They also have a button for check out over the phone and they wouldn't do it, the lady was like ummm you have to walk past the front desk anyway! I actually have a lot of bags and would love to just leave at this point, I mean what's the point of having the check out over phone option! I'm horrified I had to stay here, but I didn't book the hotel for myself. Just terrible terrible service and experience! read more

Posting this as fast as I can to highly discourage people from staying here. My daughter spent her honeymoon night at this hotel and parked right at main entrance. Over thirty cars were vandalized overnight. Windows smashed. People robbed. How does a HILTON HOTEL not have a security guard or cameras in place to make their patrons feels safe??!! Totally inexcusable. They do have signs posted all over the lot telling people that the hotel assumes ZERO risk for any damage in their lot. If THAT isn't an invitation for criminals to come on in and do some damage I don't know what is. Sad part was that Hilton staff was totally unphased by it all. Seems like a regular occurrence. I noticed in past reviews people spoke of being robbed in that parking lot. There are plenty of nice hotels in this area so just make sure you don't stay here and have the nightmare my daughter had. read more