This hotel was wonderful! We stayed here because they had suites, and we wanted at least 1 bedroom…read morewith a door that closed. There were 2 full/queen beds inside the bedroom, and we fit 1 adult and 2 kids on the pull out couch in the main living room. The location was also why we chose this- it's just 3 easily walkable blocks to the Smithsonian Mall. Since one of our main activities during our trip was visiting this area, being able to enjoy traveling on foot was a major highlight. The walk is very safe, so my kids could run around on the wide sidewalk and pick flowers and climb on things on the way to the museums. The hotel held our luggage before and after we checked in and out so we could make the most of our trip. The front desk staff was incredible: they said hello and goodbye whenever we left, they kept an eye on our frequent food deliveries (which sit on a communal table across from the check-in desk.), and were helpful with advice and directions, etc. The person who took care of cleaning our floor was also beyond wonderful- popping in briefly to empty trash cans and refill needed items- with a smile and no pressure to need to leave the room while she was there. We enjoyed the complimentary breakfast each morning- one of my kids favorite parts of our trip LOL- which had many hot items which rotated each day, plus a generous toppings bar (I put these on their hot oatmeal). The grab and go cold items were unappealing, especially the muffins, but that seems to be standard across hotel breakfasts! Often, the items were not labeled properly, and there was a small section of cold items with no descriptions that were confusing (hummus, for example). I would have much preferred having stacks of waffles provided on waffle day then multiple people waiting in an awkward line waiting to use 1 of 2 waffle machines. The dining room was great! I liked the different seating arrangements- high tops, low tops, long family style tables, etc. The coffee bar was nice, with oatmilk yay! There was a refillable water station next to the dining room which we used each morning before going out on the town. We waited in the lobby many times waiting for a LYFT- lots of sun and windows there. The room itself was fine- the kitchen did its job with a full sink and full size fridge. I wish the bathroom was not inside the master bedroom- and i wish it had a fan for some privacy amongst people in close quarters on vacation. The sofa bed was comfortable, but the pillows kept slipping off the bed onto the floor, and I never received a real fitted sheet for the sofa bed, although to be fair the items I was given did stay on the mattress. The bathroom needed more towel hooks and some hooks or a table for leaving keys or hanging backpacks near the exit door would have been great. When my kids got wild, I let them run back and forth down the main hallway on our floor, from our room at one end to the window at the other end, and this was helpful. They loved using the elevator, although I think of the 4 only 2 seemed to be working while we were there. Thank you to the awesome staff! Would defiitely return!

Amazing amazing stay!…read more They offer suites, that comes with separate bathrooms, a kitchen, a dining area, and living area with a sectional couch. The couch turns into a bed as well. So a good amount of people can stay together. Depending on the floor they put you on, there isn't much of a view. The buffet breakfast was amazing!! They have a vast variety of items!! Just to name a few items, fruit, oatmeal, yogurt, waffles, pancakes, potatoes, cereal, and so much more. The juice choices are the regular, cranberry, orange, grapefruit and water. They had milks as well. There is a rather large area to sit down and eat. There is a pool, jacuzzi and a gym that you enjoy while you are there too. If you go to the pool area early there doesn't seem to be much children but later in the day there were plenty of children. They had floats that the kids can use. The customer service by the lady that checked us in was top tier. I could have sworn I wrote her name down but can't seem to find it. She deserves her credit! She was such a wonderful person and great individual to inform me about the hotel. All in all, I will definitely be back when I am in town!!

The front desk staff was very helpful throughout the stay, especially Camilla and Greg. The room…read morewas comfortable and all amenities as expected in the description. There were issues with the elevators during our stay, but service elevator was available to guests to avoid delays. The restaurant Chef Geoff's was delicious and very convenient. I would stay here again.

Assigned to this location to stay as we wait for a Hilton Time share presentation. Check in was…read morefairly easy. Gave my name and my credit card for a deposit. Was given two water bottles as a token of appreciation for checking in. Those two water bottles were helpful since I suffer from dehydration. Entered my room. Room had a nice presentation. Everything was clean and ready for my stay. Water pressure was good. This hotel also had a restaurant on the bottom floor which is a big plus if you dont want to leave the area. Decor and ambiance was nice. Only two complaints. 1, the pool and jacuzzi was closed due to only seasonal operation. 2, The dreaded sound of the elevator. One of them actually broke down causing a wait time to go up and down. Only two elevators which everyone depended on. If one of them breaks down, it will definitely be a headache. Overall, my stay was comfortable. Ambiance was warm. Has free coffee. The front desk can use a little touch up on common courtesy. Seems like they get annoyed when asking questions. At least from my stay.

10.12.2025 I did not stay at this location. I had a…read moretimeshare presentation event to attend. My appointment was @9:30am. I was greeted by the front desk and asked where do you need to go and I can be of any help to take you there. That right there demonstrates professionalism and true character for excellent customer service. I was taken to the Hilton Timeshare center where I was also greeted. Freddy was our time share sales person. Freddy was very professional where he did not use tactics to keep you and pressure you to purchase anything. He kept it real. Overall the hotel was nice and I had the best experience ever attending a timeshare sales presentation! No pressure and straight to the point! I stated I already had a timeshare and I did not need another one. He acknowledged and understood that it was out of my budget. He then lead us out of our way to accept some gift rebates. Kudos to Freddy for being real and understanding. Mark the presentation host was the best I have ever seen from the many years I have experienced. He was direct and professional not to mention funny. Kudos to all of the team. If I did not have a timeshare package, I would of bought that day! They all made logic sense to do so. Not rocket science but true facts presented. Excellent Hilton Presentation

Well appointed hotel selection of the Hilton brand. It is an owners' club but you can book separate…read moreof ownership. I booked outside of my HGV ownership and rates were comparable to the area of the city.

We had an absolutely wonderful experience staying here. The hotel is inviting and every staff…read moremember we encountered was friendly and helpful. We were greeted every time we walked into the lobby. The room was clean, quiet, and comfortable. Some other hotels appear to have paper walls- not this one. We didn't hear a peep all three nights. The location is great because a Metro stop is right around the corner. This hotel is definitely our new go-to when traveling to the DC area.

Extremely impressed with this Hilton hotel! I came here to attend back to back weddings (one in…read moreSpringfield and the other in FairFax), couldn't recommend this hotel enough! The location is in a very prime area, 6 min away from Georgetown. The service was excellent, the room was renovated and extremely on the higher end looking. The view we had was phenomenal. The only issue I had with the room was the ac was loud and not cooling. It's either extremely cold and loud or just no circulation and warm. The daily parking fee was $45 but there was a misunderstanding if anyone dines in the restaurant, they would waive the parking fee. I got to then know after asking multiple staff that it's not for overnight parking. It was a little disappointing that we paid for 2 nights and a restaurant bill of $100 and the parking fee wasn't waived off or at least discounted for the 2 hours we dined in. It was a bummer but overall very impressed.

Spectacular stay in this beautiful modern hotel. Thank you,great team,for making me feel special! I…read morerequested early check - in & upon arrival MEGAN accommodated very tired me immediately. My room was upgraded to city view suite,bed was comfy,rain shower & bath tub top notch! I looooved Bergamot LE LABO toiletry: very nice touch. I went for dinner to Blue Duck restaurant,enjoyed yummy,amazing food & service! I am looking forward to return to this Park Hyatt again. Highly recommend !

I have stayed at Park Hyatt Washington several times over the years and chose this hotel for my…read morebirthday staycation because I genuinely enjoyed the property and considered it one of my favorite local hotels. Unfortunately, what was supposed to be a relaxing birthday celebration turned into weeks of frustration, multiple billing issues, and an exhausting back-and-forth with management and Finance. At check-in on August 28, I specifically asked if I could use **two cards** for my stay. I explained that my mother was allowing me to use our Hyatt Chase card as a birthday gift to cover one night, while my Visa debit card would cover the remainder. I was told this could be accommodated with manager approval. Instead, I experienced multiple authorizations and ultimately had **two charges post to my Visa debit card**, rather than the charges being allocated as we had discussed. I spent numerous hours communicating with the hotel and speaking with Chase to try to get the situation corrected. After several emails and phone conversations, I was finally issued a * refund on September 8**. Then, on **September 14, that same was taken from my account again.** What has been most frustrating is the communication. I repeatedly explained the same issue to different representatives, provided screenshots, contacted Chase multiple times, and even completed a credit card authorization form at the hotel's request. Yet I continued to receive explanations about authorization holds that did not address the actual issue I was trying to resolve. I was also offered **15,000 World of Hyatt points as a goodwill gesture** for the inconvenience. As of the time of this review, those points have not been issued either. I understand that billing errors can happen. What I find unacceptable is the **length of time it has taken to resolve the issue, the repeated incorrect charges/refund activity, and the lack of clear ownership or communication from the hotel.** I chose Park Hyatt Washington because of my previous positive experiences. Unfortunately, this experience has made me seriously reconsider staying at Hyatt properties in the future. A birthday stay should not result in weeks of having to monitor your bank account, repeatedly contact your credit card company, complete authorization forms, and explain the same billing issue over and over again. I am still attempting to get this resolved through Hyatt, and I sincerely hope someone at the corporate level will finally take ownership of the situation. **For me, this wasn't about the money alone. It was about how the situation was handled and how much time and frustration it created during what was supposed to be a special occasion.**

The hotel has a lot going for it. The location is excellent, the complimentary breakfast was one of…read morethe better Embassy Suites breakfasts I've had, and it's a great option for families with spacious rooms and a welcoming atmosphere. Unfortunately, my stay was overshadowed by issues with my reservation. I even called a few days before arriving to confirm everything was in order, but there was still a mix-up when I checked in. I didn't make a big deal out of it and just went with the flow, even though it meant having to switch rooms midway through my stay. During the room change, a couple of personal items were accidentally left behind. The night before checking out, I called the front desk to ask if anything had been turned in or if someone could quickly check my previous room. I was told the housekeeping manager had already left for the day, was the only person with access to the lost and found, and that no one could check the room before I departed the next morning. Despite providing detailed descriptions of the missing items and exactly where they had been left, they were never recovered. That was disappointing, especially for a Hilton Honors Gold member. Given the hotel's location directly across from the Ritz-Carlton, I expected a higher level of service when it came to resolving a simple lost-and-found issue. The location and breakfast were great, but the reservation mix-up and lack of follow-through left a sour impression. Next time, I'll likely book across the street at the Ritz instead.

I had a unique experience here. I arrived around 9:30am on my checkin day and was just hoping to…read moreleave my car. I stopped at the front desk to asked about that possibility sharing that I wouldn't be back until very late and the front desk agent shared that I'd better checkin now because they probably wouldn't have rooms left if I arrived late. (Shrug) Ok! I appreciated that, I suppose. She got me checked in and explained ALL the things and there are a LOT of things to explain at this property. The property fee, the concessions, the manager's reception, breakfast, parking, etc. I parked and returned to the hotel around 11:55pm. I spent my $25 credit in the sundry shop on sour patch kids before heading to my room. I arrived at my room on the second floor in the corner. I found I must have been put in an executive room as the first thing I saw was a massive boardroom table. Which was...fine. My room looked out over the street and I was mildly concerned about street noise but I slept like a rock. Things in the room seemed somewhat outdated; certainly not the newest that Embassy has to offer but none of that really mattered in the 9 hours I was there. Breakfast was standard. The breakfast area (seating and dining) was scaled up to the size of the property which was important (though the omelet line was still very long). This was one of the cheaper hotel in the area (relatively speaking) and I think I see why. That being said, I'd stay here again.

During our recent stay at the InterContinental Washington D.C. - The Wharf, we were absolutely…read moreblown away--not just by the hotel's stunning architecture and prime location, but by the extraordinary service we received from Adeline at the front desk. From the moment we arrived, Adeline went far beyond the expected to ensure our Platinum Elite membership was not just acknowledged, but celebrated. She graciously upgraded us to a room that felt like a dream: panoramic views of the Potomac River, breathtaking sunsets and sunrises, and a level of comfort and elegance that exceeded every expectation. Her warmth, professionalism, and genuine desire to make our stay unforgettable reminded us why IHG continues to set the gold standard in hospitality. We've stayed at many IHG properties, but Adeline's attentiveness and care made this experience stand out as one of the best we've ever had. The room itself was immaculate--luxurious yet modern, with thoughtful touches that made it feel like a personal retreat. The hotel's ambience, service, and location at The Wharf created the perfect backdrop for a truly memorable visit. If you're considering a stay here, know that you'll be in excellent hands. And if you're lucky enough to be welcomed by Adeline, prepare to be treated like royalty.

Sometimes there are deals to stay at the InterContinental at the Wharf. If you find a deal, snag it…read morefor a more luxurious stay. My family and I stayed in their Knot Suite and it was perfect. It comes with a living area and two attached spacious rooms with balconies overlooking the Washington Channel and the Tidal Basin. The lobby space is peaceful and comes with fancy looking games like checkers that our seven-year-old enjoyed while waiting for our room to be ready. Also in the lobby was a hot cider bar for guests. The suite itself was designed well and with all the amenities you could want, including plenty of closet space, TVs, robes, and even a dental kit. The showers have good water pressure. The hotel itself has a rooftop pool with a beautiful view of the Washington Monument, a gym with plenty of equipment, and a spa. For parking, there's valet or street parking.

I'm giving this hotel three stars for its excellent location near the Georgetown waterfront and its…read morebeautiful, thoughtfully designed interior. Unfortunately, service and room functionality fell well short of expectations, especially for the price. Our room had several issues. Most notably, the window did not close completely, leaving a gap nearly as wide as my finger. While the first two weeknights were relatively quiet, street noise repeatedly woke me on our final night. This seems like something that should have been identified during routine room inspections. We likely would have requested a different room, but we were traveling with our daughter and had already fully unpacked before discovering the issue. The room also had several inconveniences. The safe was not charged and was unusable. While we could have asked the hotel to address it, dealing with maintenance during a vacation when you're constantly coming and going isn't how we wanted to spend our time. The shower had no ledge or footrest for shaving your legs, so women will need to sit on the shower floor to do so. The lighting system was surprisingly frustrating--there were countless switches in nonsensical locations, some needed to be flipped in a particular sequence, and even the bedside lamps lacked simple on/off switches. What should have been intuitive became unnecessarily complicated. Service was disappointing as well. One afternoon around 1:30 p.m., we returned to our room to eat lunch because the lobby was closed for carpet cleaning, only to find housekeeping had still not serviced the room. I also asked where I could find an ATM. The hotel doesn't have one, which is understandable, but the staff directed me to a nearby location that didn't actually have an ATM. In nearly 100-degree weather, that was an unnecessary inconvenience. The hotel also lacks a water bottle refill station, which has become a welcome amenity at many hotels. Additionally, the tissue and toilet paper were of noticeably poor quality--more like what you'd expect in a public restroom than at a Marriott property. As a Marriott Bonvoy Gold member, I understand that early check-in and room upgrades are never guaranteed. However, I was surprised that my room wasn't ready when I arrived at 3:15 p.m.--just 45 minutes before standard check-in--on what appeared to be a quiet weekday, and no upgrade was available. Overall, the stay was acceptable, but it didn't provide the level of comfort, convenience, or service I expect for the price. The location is outstanding, but the operational issues outweighed the positives. I wouldn't choose to stay here again.

Traveling for work and stayed in the newer Canal House in Georgetown. It was the perfect distance…read morefrom amazing food options, safe neighborhood and had the coolest decor. Rooms are a little small but to be expected in this area. Honestly have zero complaints about this place. Friendly staff, nice location, clean hotel makes for the perfect trip. Next time I'm in DC, I will be happy to stay here.