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    Washington Marriott at Metro Center

    3.7 (234 reviews)
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    roll in shower
    Betsy B.

    The hotel was very clean and convenient. There was an elevator just outside the hotel to go down to take the metro. There were plenty of restaurants and shops nearby. We had requested a room with 2 beds but when we arrived, there was none so they offered us a room with a king bed and a pull out sofa which was actually a room for a person with a disability. That worked out fine though. There were extra bars in the bathroom, a roll-in shower and a lower area to hang clothes but also a nigher bar. The room was fairly spacious. The sofa bed also served as a comfortable sofa during the day time but unfortunately they didn't have any sheets or extra pillows in the room and you had to ask for them. There was a coffee maker in the room with a selection of tea and coffee. There were plenty of outlets for charging electronics, something I always appreciate. The TV didn't always respond with the remote right away and it was hard to see which button to push. I did appreciate the cleanliness and the location.

    Room
    Pree R.

    Super clean and conveniently-located hotel if you are here for work/attending a conference at the Convention Center, which is about a ten minute walk away from this hotel. It's also not too far from the National Mall, so I was able to run there for my morning runs from the hotel without issue! My room was clean from the start, and the only issues I faced were minor (hair dryer that was in room was not working). They do charge an early check-in fee ($40) but I didn't dispute it since I had an early morning flight in and needed to catch up on sleep. The staff was super nice, from concierge, to the doorman, to the cleaning staff!

    11.24.23
    Carroll N.

    11.24.23 I was impressed at how clean the hotel was. I am a germaphobe and on a surface level everything appeared to be clean. Decor is modern. There is a Starbucks in the lobby which is nice. The hotel entrance is through the Starbucks entrance while the hotel is being renovated. Valet and parking combo cost $50. Perhaps due to renovations, the registration desk is further in back. You reach the elevators before reaching the front desk. What I loved is they have complimentary chocolate chip cookies at the front desk. I asked if they had a limit and they said no so I grabbed three. They were delicious! They are baked daily at 4:30pm. Hubby and I literally were just there overnight so didn't really check out any of the amenities they have to offer. This was one of my favorite hotels just because of how clean and new it looked.

    Breakfast at Fire & Sage. Scrambled eggs, breakfast potatoes and turkey sausage - DELICIOUS
    Kelly D.

    I will start by disclosing that I am Marriott associate, but writing this review with the lens of a patron to a hotel I have never stayed at before. Upon first arrival, we were greeted by a VERY personable bellman at the hotel entrance. Very engaging personality that made you feel welcomed even with us wheeling our own bag. Upon check-in at the front desk, found yet another wonderfully engaging lady with warm personality who even offered us cookies. I didn't realize that cookies were offered daily. A nice surprise and treat for guests. To continue about the staff, I will tell you this, the team throughout the building, no matter whom you meet, they ALL are wonderful and reach out to make each guest feel seen, recognized and engaged, even down to the littlest guests. I even observed that they had activities for children which I thought is nice since we ran into many families traveling during the holidays. We dined twice in the temporary Fire and Sage location as the hotel is almost finished with a total renovation. Even though it was a meeting space room, we were greeted and treated like Kings/Queens at breakfast. Food was delicious, served hot, cooked to order and the ladies that served us on 2 different occasions were warm and friendly, polite and efficient! Yes, hotel food is a bit pricey, but after trying 1 outside location on day 2 of our trip, paying a little extra was worth it because it was a full, complete and delicious meal that held us for a full day of museums. As far as the new renovations, the lobby is roomy and bright with many areas to meet or sit and watch people. The Starbucks is up to par, Fitness Center is spectacular with everything from Pelaton machines to free weights, Bosu Ball, weighted balls, Cable machines etc (REALLY impressive). You'll find water readily available (bring reusable bottle, but small disposable cups provided), towels and a nice pool area too. Room was modern and clean. For me, the bed was too firm but my husband was happy. Nice shower with adjustable Head and a wand, which for tall people was a blessing. Shampoo, Conditioner and body wash available as well. Our room was overly large room with a chaise lounge. I guess the only negative thing I'd have to say about the room is the lack of a closet and place to hang anything. We were caught in torrential rain, jackets were soaked along with our pants and we had no place to hang our coats, so had to utilize the 1 desk chair as a coat rack. Not sure what people would do if they bring suits or gowns for events. Id highly recommend the hotel, nice accommodations, clean, very convenient to monuments and dining establishments, but more importantly the associates that work there, you can tell they really care and enjoy working there and guests are treated with that same enthusiasm.

    Nancy H.

    Any visitor to Washington DC would be well-served to stay in a hotel that is directly next to a major subway line. Only $2.50 for an easy train ride from the airport (DCA) to the hotel! I had no issues with any of the elevators. The staff was friendly. I liked the room. The mattress and pillows are the right balance of firm and soft. The water pressure in the shower is strong, and the body wash was liquid. These are all my must-haves in a hotel room. There is a Bonvoy lounge (for Platinum members and above) serving breakfast daily and hors d'oeuvres Mon - Thurs. Breakfast includes hot items (scrambled eggs, bacon, oatmeal), yogurt, fruits, and breads (croissant, sliced bread, English muffin, raisin toast). Beverages include coffee, tea, a variety of juices, milk. There is a fridge that is always fully stocked with various canned beverages (Buble, soda), water bottles. Evening offerings included: Cheese, crackers, alcohol, hot meals (One night was a nacho spread with guacamole, ground meat, beans, nacho cheese) There is a gym that has high quality cardio and resistance training equipment. So no need to skip leg day while you are on the road!

    Heading out to another attraction! The staff here, is superb! Everyone... every single person!
    Relish W.

    First time in Washington DC, that I can remember, and first time at this hotel. This hotel is in a very convenient location, which allowed my family and me access to surrounding landmarks and eateries. The staff were very friendly. Very attentive, and seemed genuinely kind. It was quite refreshing and a pleasure. Rooms: The rooms are an OK size, however, design matters. You can have five rooms lined up with the same exact square footage, but depending on how it's designed, one may look larger than any other. So the rooms are a good size, but they look smaller, because of how the bed and everything is laid out.

    Broken
    Sally R.

    This hotel definitely has a great location if you are visiting the tourist spots of the city. However, it needs repairs and better supervision. The elevators seemed not to be working well since there was always a long wait and lines in the lobby to use them. Rooms looked old and the two queen beds seemed more like full beds. I truly don't think the beds were queen size. Some of the furniture inside the room was broken or defective. There were no USB outlets, and the TV was very small for the room. The bathroom was not the best. It reminded me of a motel room. Moreover, we were looking for advice on what to see in the area so we went to the concierge. To our surprise, she knew less about the city than we did. She apologized and told us that she was new so she didn't have suggestions and didn't know anything about bars, restaurants or entertainment to recommend. I asked if they had at least recommendations for food, She just gave me a list with names of restaurants in the area that were not even categorized. Definitely not the usual Marriott treatment. She was lost although she remained polite and was otherwise a nice person. This Marriott is not in the best shape and rates are high. There are way better options in the area, including other hotels in the Marriott chain. Overall, I was very disappointed with my stay at this hotel.

    Moldy wing  And they mix the blue cheese and buffalo sauce together like who does that lol
    Mark M.

    This place is quite dirty and serves moldy food. Bugs in the room. Disgusting hotel, truly. The staff doesn't answer the in house phones and you need to call from an outside line to speak to anyone. They book rooms on top of each other that you can hear bathroom noises from rooms next door. Hidden destination fees, then they charge on top of them requiring charge backs. Worse that the typical podunk tourist spot. Don't go here.

    Washington DC themed art in the room

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    4 days ago

    Horrible Hotel super rude front desk staff will never come here again. I expected a lot more than Marriott.

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    2 years ago

    Nice hotel. Great brunch. Nice fitness center and bar. Location is good too. Pretty close to everything

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    Washington Marriott at Metro Center Reviews in Other Languages

    Ask the Community - Washington Marriott at Metro Center

    Do the rooms have a couch? I didn't see that as an option when looking at different options .

    I just stayed in a king room and we had a couch that was also a pull out bed!

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    Review Highlights - Washington Marriott at Metro Center

    Stayed here for two nights this past weekend for a conference.

    Mentioned in 7 reviews

    Read more highlights

    InterContinental The Willard Washington D.C - Main tea area

    InterContinental The Willard Washington D.C

    (411 reviews)

    $$$

    I came here for an Afternoon Tea Etiquette Class and It was beautiful!…read more The interior was gorgeous and elegant! And they also had a cherry blossom tree w/ a bench inside for you to take pictures. They also have a restaurant that does Tea Service at 1pm and 3pm which I recommend my ladies to check out if you haven't already. In regard to parking, they have a parking garage in the basement but It is VALET ONLY. I asked the receptionist and she Indicated that room prices vary depending on the season but on average they are about $700 - $800 per night.

    My husband and I were chasing a Home Alone 2 fantasy. Lost in New York energy, but in DC. Christmas…read morerobes. Snacks packed. Jenny Lind Suite booked. That jetted tub was supposed to earn its keep. The room: genuinely beautiful. The technology: aggressively dated. The vibe: a 90s time capsule, complete with missing doorknobs. There was effort here, but it felt like the hotel was holding its breath, afraid any real investment might trigger the next recession. What they got right: The bellhops were fantastic. Warm, personable, fun. Truly the highlight. Most staff we interacted with were polite and willing to help, which made the gaps elsewhere even more confusing. What they got wrong (beyond the dated room and tech): For a hotel that loudly advertises luxury service, the customer experience fell flat. Outside of the arrival bowl of fruit, nothing felt elevated. Night two, we ordered pizza and planned a cozy Home Alone movie night. The technology made streaming impossible. Fine, cable it is. We called the concierge and asked for two plates. Just two. The answer was a flat no. We were told to walk down to the lobby restaurant and see if they might have plates "to spare." I'm sorry, what? The next morning, room service arrived... with someone else's order. It was corrected, but for a luxury hotel, that kind of miss is surprising. Housekeeping came through, but only halfway. The coffee and minibar were never restocked. In a suite. At a luxury hotel. This is table stakes. At 9:30 PM we stopped by the lobby circle bar. It was immediately clear the bartenders did not want to be there. I get it, service work is hard. Still, opening our interaction by warning us about last call at 11 set a strange tone. By 10:00, one bartender disappeared for 45 minutes. No refills. No check-in. No bill. Breaks are important. Coverage is also important, especially when you're selling a premium experience. Beyond the bellhops, much of the staff felt irritated to be present. Front desk to concierge, the energy was less "historic luxury hotel" and more "counting down the minutes." The hotel was also clearly prioritizing weekend tea and brunch revenue, to the point that the historic lobby was clogged with extra tables and largely unusable for actual hotel guests. Bottom line: this was not a luxury experience, and I would not recommend it. I'm only posting this publicly because I reached out directly to hotel management and never received a response. At that point, a review feels necessary.

    JW Marriott Washington, DC

    JW Marriott Washington, DC

    (493 reviews)

    $$$

    I was here for my child's Scripps bee. Everything about this hotel is stellar from the check-in to…read morethe amenities. Everything is within walking distance. I would definitely come here whenever I visit DC

    From check in to check out everything was smooth. Our room, though small, did not feel cramped…read more Everything was clean and tidy. Too bad stored blankets were unavailable for sleepers wanting more warmth than their traveling companions. We had to make a second request for one. May I also suggest providing more than one bar of mini soap bars. It's such a minuscule cost item but would obviate having to repeatedly move the precious one bar from sink to shower. We found the valet staff particularly helpful especially when navigating awkward arrivals and parking needs of our personal guests. Sean was a prince. He supervised an otherwise complicated set of logistics with competence and gentlemanly grace. Another shout out to the manager ( sou?) of the breakfast dining. We watched him rigorously oversee staff and guests while occasionally stepping in when helpful. His leadership is likely responsible for the professionalism of said staff. This is in direct contrast to the staff of the Willard across the street where we took the first breakfast of our stay. We were dismayed to have to endure extremely loud staff socializing, boisterous laughter and downright flirting. This type of behavior would have been unacceptable at the JWMarriott. This experience alone confirms our future choice of Marriott over Willard for annual DC visits.

    Conrad Washington DC - Sakura Lounge

    Conrad Washington DC

    (183 reviews)

    $$$

    Downtown

    Wonderful service from the first minute to the last. Great food as well. Staff deserve all the…read morecredit for their amazing hospitality.

    Our stay at the Conrad Washington, DC was one of the most meaningful hotel experiences I've ever…read morehad--not just for me, but as a parent. Traveling can be exhausting, and during our stay, my son Colin often went down to the bar and restaurant on his own in the evenings and mornings. What stood out to me wasn't just the quality of the food or service--it was how the staff treated him. Every single time, he was met with kindness, respect, and genuine warmth. He ordered his meals, sat comfortably, enjoyed his time, and never once felt awkward or out of place. The staff made sure he had what he needed, checked in on him naturally, and created an environment where he felt completely at ease. As a parent, that level of care is something you never forget. For me, the experience was just as special. Corey, the bartender, was exceptional. Each evening, he made sure I had exactly what I wanted, when I wanted it, and engaged in thoughtful, easy conversation that made the space feel welcoming and safe. It wasn't just service--it was connection, and it made a long, tiring trip feel restorative. This hotel doesn't just deliver luxury--it delivers humanity. The staff understands how to read people, how to make guests feel comfortable, and how to create an atmosphere where everyone feels like they belong. I've stayed in many beautiful hotels, but this experience stands apart because of how we were treated as people. Thank you to the entire team--and especially Corey--for making this such a memorable stay. We will absolutely be back.

    Waldorf Astoria Washington DC - Exterior

    Waldorf Astoria Washington DC

    (150 reviews)

    $$$

    Federal Triangle

    Had afternoon tea in Peacock Alley of Waldorf Astoria DC. Absolutely gorgeous; the architecture and…read moredecoration. Cherry blossom tree/decor! Live harpist! Service was excellent. Complimentary champagne (Veuve cliquot yellow label) was provided. You get to select one tea and each person gets their own pot. - Picked cherry blossom green tea; enjoyed the floral taste. There was a variety of savory and sweet bites. - My top savory ones: crab beignet & chicken cherryaki - unique/delicious - confit duck was ok, brisket corn roll was my least favorite - Scones: liked the black sesame caramel more than lychee rose (can eat without any jam or curd) - the black sesame scone paired well with the cherry blossom jam/Devonshire cream/yuzu mint curd - Sweets: faves were yuzu strawberry tea cake, hojicha cherry opera torte, & Sakura rice shortbread - matcha tartremet & Sakura yokan were ok The snacks were super filling! Left the hotel feeling super full. I hope to experience another afternoon tea at the Waldorf Astoria!

    Enjoyed a beautiful afternoon tea service here during cherry blossom season to celebrate my…read morebachelorette. The vibes are opulent- the Peacock Alley is located in the grand lobby, which is massive and airy with a glass ceiling overhead to let in tons of natural light. A harpist also set the mood beautifully, but they didn't stay for very long- they maybe stayed about 30 minutes past our 3:30pm tea appointment. Tea services are offered at 12:00 noon and 3:30pm. The central cherry blossom tree is the showstopper, and the main reason I chose the Waldorf for our afternoon tea. I had heard that there are several cherry blossom-themed afternoon teas all over DC that may have better food options, but this was the only one with decor this grand. My main concern was with our seating. I had called ahead of time to ask if they could accommodate my group to have a close seating location close to the cherry blossom tree due to our special occasion. The staff assured me during two separate calls that they would be able to accommodate our request, but upon getting seated, we were seated in the far corner by the bar. It is true that there is a fair view of the cherry blossom tree everywhere in the lobby, but I was disappointed at our far vantage point given the fact that I had called to confirm a close spot to the cherry blossom tree twice in advance. This is because I wanted to originally schedule the premium experience (premium seating, champagne, and fine china), but it was not available to groups larger than 4 and we were a group of 6. The service was otherwise perfectly fine and the portions of food were generous and tasty. We were all definitely full after finishing our savory bites. Our collective favorites were the chicken cherryaki and crab beignet bites, but we all appreciated the diverse offerings. We also had a friend with a peanut allergy dining with us, and they accommodated her easily by separating her pastries onto a separate tiered tray. It looks like the only item with a possible nut allergen was the crab beignet (her version had tofu). Despite the mild issues with seating, the experience was gorgeous. As a cherry blossom lover, I can see myself doing this every time I'm back in town. - Ambiance: 5/5 - Service: 4/5 - Food: 4/5

    Residence Inn by Marriott Washington, DC Downtown - This corner is set up for "elite members" next to the front desk.  Pretty underwhelming.

    Residence Inn by Marriott Washington, DC Downtown

    (143 reviews)

    $$

    Downtown

    Loved everything about this hotel! I recently stayed here…read morewhile working a conference. The room was spacious with a full kitchenette. The bed was comfy and the bathroom was also a nice size. They had a restaurant onsite with good food and drinks! Also there was a free continental breakfast in a separate area which I took full advantage of. The hotel also had a business center which was convenient. And most importantly, the staff were all amazing. Everyone I spoke with was helpful and kind. I would definitely recommend staying here.

    I would agree with the other reviews that this property is located in an accessible part of…read moredowntown DC. Most tourist attractions are a short uber ride away. There is a CVS store that is located in the same building so that's convenient if you're traveling light and need to pick up some toiletries. Room was simple and had all the basics. Full kitchen with all the essentials -- full fridge, microwave, stove, plates, bowls, eating utensils, etc. so ideal for guests who have an extended stay. Had a corner suite (room 411) so it was a bit more spacious but the view was unusual -- my view was directly of a conference room for a company next door. Hilarious to open up the curtains to see 15 people convening in the conference room. Front desk staff were nice. Bought a couple of Voss waters from their mini mart next to the front desk @ $12 plus tax each.

    Washington Marriott at Metro Center - hotels - Updated July 2026

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