1. Washington Marriott at Metro Center

    1. Washington Marriott at Metro Center

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    Washington Marriott at Metro Center

    3.7 (236 reviews)
    ModerateHotels
    Open Open 24 hours

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    Room
    Pree R.

    Super clean and conveniently-located hotel if you are here for work/attending a conference at the Convention Center, which is about a ten minute walk away from this hotel. It's also not too far from the National Mall, so I was able to run there for my morning runs from the hotel without issue! My room was clean from the start, and the only issues I faced were minor (hair dryer that was in room was not working). They do charge an early check-in fee ($40) but I didn't dispute it since I had an early morning flight in and needed to catch up on sleep. The staff was super nice, from concierge, to the doorman, to the cleaning staff!

    11.24.23
    Carroll N.

    11.24.23 I was impressed at how clean the hotel was. I am a germaphobe and on a surface level everything appeared to be clean. Decor is modern. There is a Starbucks in the lobby which is nice. The hotel entrance is through the Starbucks entrance while the hotel is being renovated. Valet and parking combo cost $50. Perhaps due to renovations, the registration desk is further in back. You reach the elevators before reaching the front desk. What I loved is they have complimentary chocolate chip cookies at the front desk. I asked if they had a limit and they said no so I grabbed three. They were delicious! They are baked daily at 4:30pm. Hubby and I literally were just there overnight so didn't really check out any of the amenities they have to offer. This was one of my favorite hotels just because of how clean and new it looked.

    Breakfast at Fire & Sage. Scrambled eggs, breakfast potatoes and turkey sausage - DELICIOUS
    Kelly D.

    I will start by disclosing that I am Marriott associate, but writing this review with the lens of a patron to a hotel I have never stayed at before. Upon first arrival, we were greeted by a VERY personable bellman at the hotel entrance. Very engaging personality that made you feel welcomed even with us wheeling our own bag. Upon check-in at the front desk, found yet another wonderfully engaging lady with warm personality who even offered us cookies. I didn't realize that cookies were offered daily. A nice surprise and treat for guests. To continue about the staff, I will tell you this, the team throughout the building, no matter whom you meet, they ALL are wonderful and reach out to make each guest feel seen, recognized and engaged, even down to the littlest guests. I even observed that they had activities for children which I thought is nice since we ran into many families traveling during the holidays. We dined twice in the temporary Fire and Sage location as the hotel is almost finished with a total renovation. Even though it was a meeting space room, we were greeted and treated like Kings/Queens at breakfast. Food was delicious, served hot, cooked to order and the ladies that served us on 2 different occasions were warm and friendly, polite and efficient! Yes, hotel food is a bit pricey, but after trying 1 outside location on day 2 of our trip, paying a little extra was worth it because it was a full, complete and delicious meal that held us for a full day of museums. As far as the new renovations, the lobby is roomy and bright with many areas to meet or sit and watch people. The Starbucks is up to par, Fitness Center is spectacular with everything from Pelaton machines to free weights, Bosu Ball, weighted balls, Cable machines etc (REALLY impressive). You'll find water readily available (bring reusable bottle, but small disposable cups provided), towels and a nice pool area too. Room was modern and clean. For me, the bed was too firm but my husband was happy. Nice shower with adjustable Head and a wand, which for tall people was a blessing. Shampoo, Conditioner and body wash available as well. Our room was overly large room with a chaise lounge. I guess the only negative thing I'd have to say about the room is the lack of a closet and place to hang anything. We were caught in torrential rain, jackets were soaked along with our pants and we had no place to hang our coats, so had to utilize the 1 desk chair as a coat rack. Not sure what people would do if they bring suits or gowns for events. Id highly recommend the hotel, nice accommodations, clean, very convenient to monuments and dining establishments, but more importantly the associates that work there, you can tell they really care and enjoy working there and guests are treated with that same enthusiasm.

    Nancy H.

    Any visitor to Washington DC would be well-served to stay in a hotel that is directly next to a major subway line. Only $2.50 for an easy train ride from the airport (DCA) to the hotel! I had no issues with any of the elevators. The staff was friendly. I liked the room. The mattress and pillows are the right balance of firm and soft. The water pressure in the shower is strong, and the body wash was liquid. These are all my must-haves in a hotel room. There is a Bonvoy lounge (for Platinum members and above) serving breakfast daily and hors d'oeuvres Mon - Thurs. Breakfast includes hot items (scrambled eggs, bacon, oatmeal), yogurt, fruits, and breads (croissant, sliced bread, English muffin, raisin toast). Beverages include coffee, tea, a variety of juices, milk. There is a fridge that is always fully stocked with various canned beverages (Buble, soda), water bottles. Evening offerings included: Cheese, crackers, alcohol, hot meals (One night was a nacho spread with guacamole, ground meat, beans, nacho cheese) There is a gym that has high quality cardio and resistance training equipment. So no need to skip leg day while you are on the road!

    Heading out to another attraction! The staff here, is superb! Everyone... every single person!
    Relish W.

    First time in Washington DC, that I can remember, and first time at this hotel. This hotel is in a very convenient location, which allowed my family and me access to surrounding landmarks and eateries. The staff were very friendly. Very attentive, and seemed genuinely kind. It was quite refreshing and a pleasure. Rooms: The rooms are an OK size, however, design matters. You can have five rooms lined up with the same exact square footage, but depending on how it's designed, one may look larger than any other. So the rooms are a good size, but they look smaller, because of how the bed and everything is laid out.

    Broken
    Sally R.

    This hotel definitely has a great location if you are visiting the tourist spots of the city. However, it needs repairs and better supervision. The elevators seemed not to be working well since there was always a long wait and lines in the lobby to use them. Rooms looked old and the two queen beds seemed more like full beds. I truly don't think the beds were queen size. Some of the furniture inside the room was broken or defective. There were no USB outlets, and the TV was very small for the room. The bathroom was not the best. It reminded me of a motel room. Moreover, we were looking for advice on what to see in the area so we went to the concierge. To our surprise, she knew less about the city than we did. She apologized and told us that she was new so she didn't have suggestions and didn't know anything about bars, restaurants or entertainment to recommend. I asked if they had at least recommendations for food, She just gave me a list with names of restaurants in the area that were not even categorized. Definitely not the usual Marriott treatment. She was lost although she remained polite and was otherwise a nice person. This Marriott is not in the best shape and rates are high. There are way better options in the area, including other hotels in the Marriott chain. Overall, I was very disappointed with my stay at this hotel.

    Washington DC themed art in the room
    Shannon M.

    This hotel was convenient to the convention center and not far from other attractions like the National Mall. All the staff we interacted with were helpful and friendly. There's a Starbucks in the lobby which was convenient. I'd say the one thing that was a pain was the elevators: one was not stopping at my particular floor the entire time I was here! I kept reporting it, and they (supposedly) kept telling engineering or whomever, but it never was resolved so i finally just avoided that elevator. But it was a hassle, as that was inevitably the elevator that would always arrive! Ughhh.

    Moldy wing  And they mix the blue cheese and buffalo sauce together like who does that lol

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    1 month ago

    The room was clean and comfy, the housekeepers always did a great job, and the entire staff was very kind.

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    3 months ago

    Horrible Hotel super rude front desk staff will never come here again. I expected a lot more than Marriott.

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    Washington Marriott at Metro Center Reviews in Other Languages

    Ask the Community - Washington Marriott at Metro Center

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    Review Highlights - Washington Marriott at Metro Center

    Stayed here for two nights this past weekend for a conference.

    Mentioned in 7 reviews

    Read more highlights

    JW Marriott Washington, DC

    JW Marriott Washington, DC

    (500 reviews)

    $$$

    This hotel is a whole vibe. The staff made me feel like a regular from the second I walked…read morein--warm, welcoming, and zero snobby energy. The room was spotless, the turndown service was a nice flex, and everything felt polished. The location is clutch--walkable to fun spots and everywhere we needed to be for work. The key-card elevators are sleek, high-tech, and super secure. The restaurant and bar had great energy, and the food hit, but $24 for a drink is unhinged. Overall, a stylish, safe, and seriously fun stay. More details from my review on Google: Rooms: The rooms were exceptionally clean, comfortable, and well maintained. The turndown service was a lovely touch, and everything in the room was perfect throughout my stay. Safety: The hotel elevators felt extremely secure and high-tech. Guests must use a key card to access certain levels and floors, which added an extra layer of safety and peace of mind. It's a great security feature and made me feel very comfortable during our stay. Walkability: The hotel is conveniently located within walking distance of plenty of things to do, as well as the locations I needed to access for work. The location made my stay easy and convenient. Food & drinks: The hotel restaurant and bar had a nice atmosphere, and the food was good, but everything felt extremely overpriced. Charging $24 for one drink is absurd. I enjoyed the experience overall, but the prices make it difficult to recommend. Noteworthy details: From the moment I arrived, I was treated like a regular. The staff made me feel genuinely welcome and at home-never like an outsider in an exclusive club. Their warm, down-to-earth hospitality made the experience truly special.

    From check in to check out everything was smooth. Our room, though small, did not feel cramped…read more Everything was clean and tidy. Too bad stored blankets were unavailable for sleepers wanting more warmth than their traveling companions. We had to make a second request for one. May I also suggest providing more than one bar of mini soap bars. It's such a minuscule cost item but would obviate having to repeatedly move the precious one bar from sink to shower. We found the valet staff particularly helpful especially when navigating awkward arrivals and parking needs of our personal guests. Sean was a prince. He supervised an otherwise complicated set of logistics with competence and gentlemanly grace. Another shout out to the manager ( sou?) of the breakfast dining. We watched him rigorously oversee staff and guests while occasionally stepping in when helpful. His leadership is likely responsible for the professionalism of said staff. This is in direct contrast to the staff of the Willard across the street where we took the first breakfast of our stay. We were dismayed to have to endure extremely loud staff socializing, boisterous laughter and downright flirting. This type of behavior would have been unacceptable at the JWMarriott. This experience alone confirms our future choice of Marriott over Willard for annual DC visits.

    Hotel Washington - Relaxing and waiting room

    Hotel Washington

    (695 reviews)

    $$$

    (Please note I am writing this before the end of my stay)…read more A tale of two cities: My significant other and I are on a bit of a journey up the east coast and we have been blessed to stay in some stunning locations. This review is written on the piggy back of staying in a wonderful location in Asheville. On paper we had a similar experience; greeted warmly by the valet, then again by the concierge. We also have the similar warm plush robes waiting in the room with a welcome note (it's our anniversary). Both locations also boast the roof top bar. In Asheville I sat and drank prosecco and watched the moon rise and then respectively the sun rise over the city. This is where the Hotel Washington takes the turn and as the reader I suggest you ask "what is the experience I am looking for?" The hotel Washington has a beautiful bar with great team members but it is very difficult to see the monuments. There are artificial flowers and pretty lights to give you a spot for lovely photos (of the artificial flowers) and probably look lovely if you're a content creator on social media. But the bar that overlooks the Washington monument has pink lights that reflect off the windows preventing you from actually looking at the monument. In the morning I walked to get a coffee and returned hoping to sit upstairs and watch the sunrise over the city. Nope! "For security purposes" the roof is locked until 4pm. The 4 stars instead of 5 is there is a very heavy perfume in the hotel lobby. It is very heavy and does not seem to have a purpose other than to "not smell of people or outside". This hotel is lovely! The room is comfortable and offers the lavish elegance of a luxury hotel. But the feel this hotel seems to be aiming for is more of a night club and spot for content creators rather than a beautiful building overlooking the amazing history of our country. When booking please consider what you are hoping to get from your experience!

    We came to have dinner one night and had such an amazing time…read more Very beautiful inside and great service. We had one employee who really stood out to us. His name is Sam and he was so patient with us and took so many photos for us. We really had the best conversation with him. He gave us the history of the hotel as well as recommendations for other places around the city Whenever we needed anything he was right there and beyond accommodating. We will definitely be back and will make a point to ask for him next time. It's pretty rare now to get a server who is hard at work but also will stop and take the time to answer your questions and make genuine conversation.

    Conrad Washington DC - Sakura Lounge

    Conrad Washington DC

    (187 reviews)

    $$$

    Downtown

    Okay, okay, so Conrad might be the ONLY Hilton property I like…read more When the honey pot comes to town he always gets hotels at Marriott properties because of me but this time he wanted to be closer to my job and booked the week here at the Conrad. I've been here for dinner and drinks at Estuary so I was familiar but I am grateful to have stayed here this week. The bed was comfy, not sure it's better than my fave hotel but it did the job. The closet space was excellent, the restroom was nice, no tub in the bathroom but very modern and chic shower. For $800 a night I loved all the extra touches they do like putting water and slippers on the side of the bed. We were able to partake in the food but with Del Friscos, Estuary and all the good eats around we passed on the perk all week. Overall, this hotel is nice. Would definitely stay again. He's bougie so yes he'll be back with me in tow.

    Our stay at the Conrad Washington, DC was one of the most meaningful hotel experiences I've ever…read morehad--not just for me, but as a parent. Traveling can be exhausting, and during our stay, my son Colin often went down to the bar and restaurant on his own in the evenings and mornings. What stood out to me wasn't just the quality of the food or service--it was how the staff treated him. Every single time, he was met with kindness, respect, and genuine warmth. He ordered his meals, sat comfortably, enjoyed his time, and never once felt awkward or out of place. The staff made sure he had what he needed, checked in on him naturally, and created an environment where he felt completely at ease. As a parent, that level of care is something you never forget. For me, the experience was just as special. Corey, the bartender, was exceptional. Each evening, he made sure I had exactly what I wanted, when I wanted it, and engaged in thoughtful, easy conversation that made the space feel welcoming and safe. It wasn't just service--it was connection, and it made a long, tiring trip feel restorative. This hotel doesn't just deliver luxury--it delivers humanity. The staff understands how to read people, how to make guests feel comfortable, and how to create an atmosphere where everyone feels like they belong. I've stayed in many beautiful hotels, but this experience stands apart because of how we were treated as people. Thank you to the entire team--and especially Corey--for making this such a memorable stay. We will absolutely be back.

    Waldorf Astoria Washington DC - Exterior

    Waldorf Astoria Washington DC

    (157 reviews)

    $$$

    Federal Triangle

    This is a phenomenal hotel with exemplary staff; if anyone has the opportunity to stay here, they…read moreshould! Other than the amazing rooms and beautiful lobby, this hotel has some of the best customer service I have experienced. The staff has been more than respectful and polite; they go above and beyond what is expected to ensure that guests are taken care of. I specifically wanted to shout out The Concierge Noboa, who has set a new gold standard of hospitality and has ensured a customer for life.

    Had afternoon tea in Peacock Alley of Waldorf Astoria DC. Absolutely gorgeous; the architecture and…read moredecoration. Cherry blossom tree/decor! Live harpist! Service was excellent. Complimentary champagne (Veuve cliquot yellow label) was provided. You get to select one tea and each person gets their own pot. - Picked cherry blossom green tea; enjoyed the floral taste. There was a variety of savory and sweet bites. - My top savory ones: crab beignet & chicken cherryaki - unique/delicious - confit duck was ok, brisket corn roll was my least favorite - Scones: liked the black sesame caramel more than lychee rose (can eat without any jam or curd) - the black sesame scone paired well with the cherry blossom jam/Devonshire cream/yuzu mint curd - Sweets: faves were yuzu strawberry tea cake, hojicha cherry opera torte, & Sakura rice shortbread - matcha tartremet & Sakura yokan were ok The snacks were super filling! Left the hotel feeling super full. I hope to experience another afternoon tea at the Waldorf Astoria!

    The Hay-Adams - Executive Studio room

    The Hay-Adams

    (180 reviews)

    $$$

    Downtown

    I went to The Hay Adams for their unique "Be Gin the Evening" event, which opens the normally…read moreprivate Top of the Hay to the public for a limited number of dates and times. If you have the opportunity to catch one of these evenings, it is absolutely worth the effort. I arrived early and stopped at Off the Record for a drink before heading upstairs. The bartender mentioned that this event also helps provide additional hours for staff during the slower month of August, which made me appreciate the concept even more. The Top of the Hay itself is stunning. The views and setting are exactly what you would expect from such an iconic DC property, and getting to experience a space that is typically reserved for private events made the evening feel particularly special. The drinks were also excellent. Sweet, but not overly sweet. But what really stood out was the staff. I do not say this lightly. The service was outstanding. I genuinely wish I had caught everyone's names because anyone working between roughly 4:30 and 7:30 that evening in the lobby, Off the Record, or Top of the Hay deserves recognition and a raise! Every person I interacted with was incredibly attentive without ever being overbearing. What impressed me most was that the staff remembered my schedule for the evening and made sure I left Off the Record at exactly the right time so I could be the first person to step into Top of the Hay when it opened. That level of attention to detail is rare. Beautiful space, great drinks, and truly exceptional hospitality. "Be Gin the Evening" is such a clever way to let locals and visitors experience a part of The Hay Adams they otherwise might never see. I would absolutely do it again.

    Still wondering what is 5-star about this outdated, tiny-rooms, no view place. Our stay at The…read moreHay-Adams was deeply disappointing and fell far short of basic expectations, let alone what you would expect from a property claiming five-star luxury. For the rates they charge, the conditions and service are unacceptable. The building is old, heavily dated, and features cheap fixings. The bathroom is tiny, featuring a cramped round sink with virtually zero counter space to set down any personal items. Furthermore, for a five-star hotel, lacking a proper hot tub and standalone shower is unacceptable. The towels provided are cheap, rough, and feel entirely out of place at this price point. The bathroom ventilation is so old and loud, that I can't even believe it's there. No fridge in the room, only a mini bar that will charge you if you move around mini bar items to place your own drinks. The view of the White House was severely misadvertised. To actually see it, you are required to pay an extra $700 on top of an already steep $600-per-night room rate. The acoustic insulation is non-existent. If anyone is staying in the room above you, forget about sleeping--every single footstep and movement carries straight through. The front desk staff was entirely dismissive. After promising to switch our room to resolve our issues, they dragged us through three separate attempts, wasted hours of our time with non-responsive answers, and then finally demanded we pay even more money to fix their mistake. After we went through, not even a complimentary breakfast or really anything. Shocked that this place is more expensive than Four Seasons, St. Regents, and the kind. This is barely a three star hotel (except location of course). Stay away.

    Sofitel Lafayette Square Washington DC - Elevators

    Sofitel Lafayette Square Washington DC

    (270 reviews)

    $$$

    Downtown

    We stayed at the Sofitel DC for four nights and absolutely loved it. The service was excellent. The…read morefront desk staff treated us like old friends, even though it was our first time staying there, and they were wonderful throughout our visit. We booked a junior suite, and I'm so glad we did. Having a second room to lounge in was wonderful, especially since my husband and I enjoy very different shows. Being able to slide the door shut was perfect. And I'm not sure how they do it, but the room was completely soundproof--you didn't hear a peep! The room was the perfect size, and the bathroom was spacious. The shower featured Balmain products (loved those), and the bar soap was Diptyque, one of my favorites. They even stocked bottled water next to the bed and in the wine fridge. When we mentioned that we wanted it colder, they immediately brought up a small refrigerator for us and even offered a microwave! The location is fantastic--just a block or so from the White House and McPherson Square Metro station, and close to all the monuments. I felt very pampered throughout our stay and honestly wish it had been longer than four days. The Sofitel DC has spoiled me, and I can't imagine staying anywhere else when we return to DC!

    I booked this hotel for a 1 day stay while in town and I was impressed…read more Located conveniently to attractions , me and my daughter had a blast exploring as a last minute trip before back to school. Room was cozy and I loved that the bathroom has a tub for my princess as she loves soaking in bubbles with her toys. I'd definitely stay here again!

    Residence Inn by Marriott Washington, DC Downtown - This corner is set up for "elite members" next to the front desk.  Pretty underwhelming.

    Residence Inn by Marriott Washington, DC Downtown

    (143 reviews)

    $$

    Downtown

    I would agree with the other reviews that this property is located in an accessible part of…read moredowntown DC. Most tourist attractions are a short uber ride away. There is a CVS store that is located in the same building so that's convenient if you're traveling light and need to pick up some toiletries. Room was simple and had all the basics. Full kitchen with all the essentials -- full fridge, microwave, stove, plates, bowls, eating utensils, etc. so ideal for guests who have an extended stay. Had a corner suite (room 411) so it was a bit more spacious but the view was unusual -- my view was directly of a conference room for a company next door. Hilarious to open up the curtains to see 15 people convening in the conference room. Front desk staff were nice. Bought a couple of Voss waters from their mini mart next to the front desk @ $12 plus tax each.

    From the moment of check in to check out the next day, I was treated with disrespect and a rude…read moreattitude. The lady who worked late night barely looked at me when I approached her. She was very short in her reply to my question about what the closest metro was. She was too busy looking at the computer (or whatever that was in front of her). No other customers were around. I then asked about a wake up call and she "huffed" in frustration. I asked for her name and she pointed to her tag. I am truly upset at how i was treated overall. I will not waste my time again with Marriott, especially with how much it costs at this location!

    Washington Marriott at Metro Center - hotels - Updated September 2026

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