Loved this hotel! Came for 4th of July weekend and we had a fantastic stay. We did check in/out through APP which was great and were able to get a late check out hassle free. Room was very nice and clean, amenities were great! The hotel restaurant gallery had a great hh! The empanadas were toooo good! Overall great stay, they have a mover which takes you around downtown which I thought was awesome as we were able to get dropped off at our dinner spot. Valet is mandatory about $50 a night kinda steep but it's okay. There was a couple of Karen's throughout the hotel which was expected given the area haha read more

I left my car with Towne Park valet at the Hilton West Palm Beach and got it back with visible damage to the rear bumper and hatch (plus it was covered in twigs and debris). I reported it immediately, took photos on the spot, and the valet manager even acknowledged the car had been parked near bushes -- consistent with the damage. Towne Park still denied the claim. That's the part that really matters: They had custody of the car. It came back damaged. And they took no responsibility. And neither did the hotel. I tried to resolve it directly and spent months chasing this -- and got nowhere. If you use this valet, just know: If something happens to your car, don't expect accountability. I also reached out to the hotel multiple times and got not response or accountability from the Hilton. read more

My stay at the Hilton West Palm was so fabulous. The lobby was the perfect welcome every time my friends and I arrived back from adventures on the island. Quick trips where we were happy to use the hotel shuttle service to get to! Service was helpful and swift. Amenities were clean and inviting. The pool was everything!! It even stayed open pretty late which was great for an evening swim. read more

Hilton West Palm Beach - I love hanging in this lobby! - Hotels Near Me - West Palm Beach, Florida

Great central location near lots of shopping and dining. Also close to the airport and cruise ship port. Checkout the Galley there for a delicious meal and drinks. Outdoor pool is stunning and staff are very welcoming. read more

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Came for the holiday pop up Jingle and Mingle. When i initially made the reservation there was nothing available for 2 weeks. Finally the day comes and we go and all it is, is tables out by the pool. There is literally no one there. It seemed as if the people who were there were staying there. A guest walked up with no reservation. Makes me wonder why all the dates were booked when i made my reservation. The decorated area that you see on social media is where the bartenders are working, not where you are actually sitting. The drink was ok. Nothing spectacular. It didn't even have a fun cup. The drinks are pre made i believe. The employees were nice, but this event was a complete waste of time and money. Got dressed up to sit by the pool. There was no Jingle or Mingling going on. read more

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I can only comment on the pool because we did a pool day pass. We had so much fun here on a girls trip! Arrived early in the day and grabbed a spot on two of their SUPER comfy pool lounging chairs. Around 11, a sweet poolside server came over to take our drink order and we pre-ordered food for when the kitchen opened at 11:30. Food came out delicious and hot in these cool containers with a lid to our chairs! Throughout our time lounging, the poolside server would come over and greet us and grab us whatever else we needed. She literally even brought us our drinks while we were in the pool! Did I mention they had FLOATIES?! for us to use? I feel like that's unheard of - a lot of pools don't let you bring floaties. They did offer complimentary towels. They had an outdoor bar, bathroom by the bar for use so you didn't have to go inside the hotel. Like I said- food and drinks. Poolside service. Comfy lounge chairs with umbrellas and little side tables. A MASSIVE pool that was the perfect temperature. Yard games (corn hole, ping pong, giant connect 4) And pool floaties. What more could you want?? We would 100% come back to their pool anytime!! read more

Hilton West Palm Beach - Pina colada! - Hotels Near Me - West Palm Beach, Florida

My 2nd time staying at this hotel and I've loved it each time. This time I stayed with my entire family for a mini family reunion and vacation. We enjoyed dinner every night at the Galley and our cabana by the pool. The only thing I would say that could improve is the music by the pool it did not match the vibe. You can never go wrong with 80s, 90s, and early 2000s music. read more

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My husband and I did the day pass here waiting for our flight after a cruise! This place is absolutely beautiful and very accommodating! The day pass can be found on ResortPass they have different pricing and seating options but the pass for a "Pool" lounge chairs starts at $25! The seating is first come first served come early. Also included Towel service, Poolside food & drinks available for purchase from La Playa Poolside Bar & Grill w/ amazing food and drinks, Poolside entertainment ,Saturday Poolside Sessions with local DJs from 12:00pm to 4:00pm, Restroom area,Complimentary Wi-Fi ,Valet is available for $55 &,Self-parking is available nearby! Definitely will be back for a stay the hotel is stunning! read more

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Beautiful hotel. I love that it is connected to The West Palm Springs Convention Center. One of the nicer Hiltons. read more

Hilton West Palm Beach - Hotels Near Me - West Palm Beach, Florida

Leo at valet was amazing. He was kind and grabbed my glasses out of the car for me when I forgot them. Totally unexpected and totally appreciated. read more

Plenty of parking , pretty decor. We were disappointed that the patio /courtyard was closed due to rain earlier in the day.

Came here for a work conference and we had a great time. The service was impeccable. The food was delicious. The break sessions were well organized. Some friends were staying on property and the amenities were wonderful and spacious. All in all a great experience. If your planning a large event or gathering you should check them out. read more

We had a late afternoon flight out of MLB airport and we took advantage of the Hilton West Palm Beach Sunday day pass for the pool. It is a beautiful property with plenty of loungers and umbrellas included for the day pass. The wait staff that took care of our section seemed to be lacking in normal customer service. He never checked back on us and we had to ring our empty plates and glasses back to the bar so the wind would fling them around. The DJ was playing EDM music the entire time and it just seemed like one very painfully long track of the same song. We ordered some food which was very good and brought to us by a kitchen staff member who told us he wanted us to have the meal as fresh as possible. We will definitely be back! read more

Hilton West Palm Beach - Pool area - Hotels Near Me - West Palm Beach, Florida

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Good place I liked everything very much I like Hilton very good bed there is a swimming pool good restaurant if you want to sleep and relax I recommend visiting read more

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Stayed at the Hilton West Palm Beach during the National Pickleball Conference and had a truly exceptional experience from start to finish. The room was very well kept--housekeeping did a fantastic job each day, keeping everything spotless and stocked without ever being intrusive. It made coming back to the room after long days at the conference feel like a real retreat. Cleanliness and comfort were top-notch. The front desk staff went above and beyond, especially Bambi, who made sure we were checked in quickly and offered great suggestions for spots both in and around the hotel. Dante, Jacob, and Paolo were also super helpful and responsive via text whenever we had a question. From service to comfort, everything was spot on. Highly recommend this hotel if you're visiting West Palm Beach--professional, welcoming, and truly well-run. read more

Beautiful Hilton hotel in West Palm Beach FL. 20 minutes drive from PBI airport. This hotel is beautiful and very clean. Nicely decorated for Christmas. Beautiful outdoor pool with plenty of lounge chairs to lay out. Pool was super clean. They also have an outdoor bar next to the pool for some adult beverages to relax. The gym was clean with plenty of equipments to use. Nice market to get snacks or coffee or some sandwiches to go. Beautiful restaurant with indoor or outdoor patio sitting to enjoy your lunch or dinner. Beautiful separate bar plus another bar near entrance for dinner relaxation. You can rent buggies for a price in front of the hotel. The room was very clean and bed was comfortable. Great hotel to get away from the winter time snow. read more

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I check in the young man could not had. Even. I we. The next day I was very tired. Went to get a bag of chips. This tall heavy set woman was there doing nothing but talking. I asked to ring it up. She said go to machine I didn't have my glasses on I just left. This am. I go out of the room. I go right away to say I left my key behind. Babe asked for id. I said I'm going to get coffee at Starbucks. I said I had a credit card on me. Nope. I had to wait for security for them to get my key. I never ever want to stay here again not worth the money and dealing with that horrible woman the second time. I have many places to spend five hundred a night. It won't ever be here again. Good luck with that ride lady I will also say I have traveled the world and have stayed in numerous hotels and Marriott's and hiltons and many many others. Never been harassed like this before. It was completely unnecessary what she did to me twice. She mocked me twice on the way out. lol. Terrible terrible customer service skills. The young man who checked me on very nice. A few others. Pool attendant excellent. This front desk woman. I think she thought spending my hard earned money for dice hundred a night I worked for her. I won't be back. Go anywhere. Even to a Marriott and just uber everywhere. Their shuttle wasn't worth it. Never answered. Completely different experience from last time I was there. If she is the manager. I would fire her. I'm a small woman. She is a big bully. read more

Stayed here for a conference and must say this was an amazing experience ! The food was delicious and the rooms were very modern and clean. The valet costs 40$ per day but you can come and go as you please. In addition, there's a free shuttle that can take you to the beach. The pool area is kept very clean and there are always fresh towels available. We tried the watermelon mocktail and it was delicious and refreshing! One more pro about this area is LOCATION. It's walking distance to RH and other cute ships and restaurants. read more

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Great price for what you get. We enjoyed the pool and the other amenities offered. Rooms were clean and quiet. read more

Hilton West Palm Beach - Hotels Near Me - West Palm Beach, Florida

A great staff make a super hotel experience. Yes, it is expensive, but the food was worth it. I had free Wi-Fi, a cable TV, free water, delicious breakfast, and the little shuttle takes from the hotel to Worth Ave. for free if you just text. The shuttle will also take you to a pharmacy to get medicine. The shuttle can take you to the beach. Sadly, the shuttle is only allowed to go 20 miles an hour, but on a nice day in FL, it doesn't matter. The pool is nice as is the exercise room. The phone worked well. The staff gave me lots of clean towels. They put a free hairdryer in your room. Of course, if you text the concierge, he or she will solve any room issues. You can charge services to your room. I only stayed for four to five nights, but I have been there before. Santa was available for photos with the kids. read more

The good: Great location. You are close to the beach- they will give you a free shuttle ride to it, along with a beach bag/chairs. Actually, their shuttle is free for any place within 1-2 miles. They also had an airport shuttle as well. It is right across the street from City Place, which has pretty good restaurants and cute little shops. The gym is not so bad for basic cardio and a small amount of weights. There is 1 stair master, which is better than I have seen for hotel gyms, one rower, a handful of treadmills, and some Peloton style bikes. It has TRX bands, kettlebells, dumbbells, ball, mats, etc. The pool area is nice. It was large enough for the amount of guests they had. They have a cute little pool bar area too. The bathrooms come with full size toiletries and have a modern design, although a bit small. The restaurants on site are pretty good too. Mezze is nice for in-person breakfast. Their buffet has a lot of options and they can custom make your eggs as well. Servers were attentive. The Galley was great for appetizers and drinks. I would pass on the pizza if you are a pizza snob. The bad: Our shower leaked all over the floor. We had to use our shower mat and at least two full size towels to dry the floor after every shower. The water would go all the way to the door trim even with towels soaking the water up. We eventually had maintenance come fix the rubber seals, but the shower still leaked a bit from the gaps between the glass panels. The vanity light would keep dimming after 20-30 seconds. I am not sure if it was a wiring issue, but I could not reset it no matter how many times I flipped the switch. So for the ladies, a bit irritating to do your makeup. They also did not have a little vanity/magnifying mirror that is normally connected to the bathroom walls. There are no robes or disposable slippers. The closet is small. You cannot store an open, full size suitcase. The room is pretty cramped, so if you have more than one suitcase, it is going to be difficult to be able to keep your suitcase open and have room to walk around and access it without there being a tripping hazard. There is a mini fridge in the room, but it is so cold, everything you put in is freezes. They were nice enough to let me have a microwave to warm food up. I probably would not stay here again, but would definitely go for the Galley/Mezze restaurant. read more

I booked last week for a room on the executive floor. I arrived and they told me it was under renovation. Their response was to downgrade me. I find it very hard to believe this was not knowable when I booked last week. Hotels that downgrade you due to their own failures go on my "do not book again" list. read more

This is the most INCOMPETENT hotel I have ever experienced. I had a confirmed reservation for 2 nights at this Hilton for months, called an hour before arrival and was assured I had a room - when I arrived at check in they said "due to unfortunate circumstances" they didn't have a room for me. When I said I had just talked to someone there an hour before and they said my room was ready - the response was "sorry must have been a trainee that was misinformed." They offered a room 20 minutes away at an embassy suites. I had to be at the Hilton the next morning at 7 to work an event. So this was an incredible inconvenience. Additionally, they only offered one night at the embassy suites instead of two . The "acting manager" was new and said she couldn't offer us anything else to make up for their mismanagement. The general manager was also new, but not available. There was no attempt to make up for their screw up and the inconvenience they caused me. No comp rooms, comp meals at their restaurant . The front desk manager (Murat) had just made a decision to cancel our block of rooms when they were overbooked - even though we had reservations months earlier. He offered nothing to make up for their screw up - only one at night at a different hotel 20 min away that was incredibly inconvenient for us (especially at 10 :00 at night after a day of traveling. )This is NOT the way to run a hotel - It was a problem they created, but they did not take responsibility for it, instead making it our problem. I expected better from a Hilton. read more

This hotel is clean, comfortable, convenient and more. The bathroom is bright and clean. Bed is comfortable and relaxing. Lot of space and a nice size tv. Next to the Outlet Mall. Only bad thing is parking. Other than that a nice hotel. read more

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I came here for a conference and it really is a nice hotel. The lobby is exceptional and you could just hang out here all day if you wished. I enjoy looking out at the pool and looking at the art work on the walls. My review is only based on my experience going to this conference. The employees were very helpful and the bathrooms were clean as well. I would like to come back here and stay here and have a staycation. Everything I read is positive. It is close to "The Square" where you can do shopping and also go to The Kravis Center and see a show. It is not from from Clematis St where are there are clubs and tons of restaurants. So give it a whirl. Yes, Valet only parking so just leave yourself enough time for that part if you are here with a crowd. read more

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This is one my favorite Hilton hotels to stay or have a nice dinner service always outstanding food increíble atmosphere off the hotel and the pool great is like my getaway weekend place to go . read more

This hotel was so dirty. Booked a suite at $700. Room was dirty / couch had blood or chocolate on it. No were no face cloths/ big bottle of shampoo that others had used . Front door wouldn't open unless you slid the room key under the door( glad there was no fire) even the room service could not enter.!!! Food came up with one fork no plates for two. no dishes or napkins. For a suite we left.. no manager to speak with! Never go here read more

Stayed at the Hilton West Palm Beach for a mini getaway and it was better than expected. Beautiful pool and ambiance. The staff was friendly, we even got a free upgrade for being a Diamond member. The pool view room was lovely and had all the accommodations we needed. I would recommend anyone that is planning a trip to West Palm Beach to consider this hotel. I was double charged once for my lunch, however, I called the front desk once I received the receipt and saw the error and they corrected it right away! read more

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Despite living in Palm Beach County, we stayed at this Hilton since we attended the Palm Beach Food & Wine Festival at the adjacent Palm Beach Convention Center and didn't want to drive after numerous wine samples. Apparently the hotel just completed a $25 million restoration and we were very impressed with the tropical inspired updates to the lobby, restaurants, and pool areas, as well as the refreshed hotel rooms. We stopped by for a drink at the Galley bar and were impressed with the extensive wine and beer lists. I appreciated the bartender informing us that the tip was included in the bill to avoid adding another tip on top of it. The check in process went smoothly and Cierra was very friendly and helpful. One negative was the hotel's help chat feature. When I asked it for the easiest way to walk to the Convention Center, it sent us out the lobby onto the main road, while we discovered on the way back that the Hilton is directly connected to the Convention Center - you don't even need to go outside. Our room met our expectations for a Hilton hotel - modern, clean, and comfortable. We recommend it for anyone attending a convention next door. read more

The hotel is supposed to be amazing however for a beach resort the real let down was that the pool was under construction and that is the best part! How sad!! The room was easy with the app to unlock, the elevators require the same key. The room was super spacious. There was a decent size fridge (no microwave), tons of storage space, enormous bathroom. I almost felt like in a Las Vegas hotel. No parking but valet only and it's pricey at $40 per night (only for hotel registered guests). read more

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We stayed at the Hilton two nights! Overall, we had an amazing experience. The hotel staff were extremely helpful and kind. Our room was great! We spent a whole day at the pool. The service was great! The pool area was very nice. The food and drinks by the pool were also great! We shared the shrimp skewers and steak sliders. read more

Hilton West Palm Beach - Hotels Near Me - West Palm Beach, Florida

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We used the hot tub and when I got out my bathing suit was all faded and some of my jewelry got damaged. Turns out one of their employees put bleach in the water. I actually felt a burning sensation but did not know what it was. They only offered a credit for one night. Did not really want to stay there again. read more

Loved our one night stay here! In Fl visiting family we decided to do one night to recover from the jet lag and this was the perfect place to do so! Staff was friendly, check in smooth, room simple clean, comfortable. Pool is gorgeous and work out facility is great. Walking distance to some upscale restaurants and shopping. We enjoyed planta for some vegan bites and drinks. Couple suggestions would be to add coffee to the lobby and maybe a self park option? Totally get if it's not possible in the area. Thanks again we hope to return read more

Hilton West Palm Beach - Hotels Near Me - West Palm Beach, Florida

Very nice hotel in downtown WPB. It is valet only so be aware when you pull in. The hotel has a nice vibe and feel. There's a big pool in the center and a few restaurants along the sides. My room was facing the main stretch so it was pretty nice. I was here for a conference but definitely will try to stay here again. read more

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Upon check in we tried to get to our room, but the card scanner in the elevator didn't work. Front desk said "Oh man, there should be, like, a sign or something...". There was not. We eventually got to our floor, oh, a broken window in the hallway, classy. Entering the room, non functional safe, no conditioner. All calls to front desk, housekeeping and concierge went to busy signals, so I called the 1-800 Hilton number and got a text number that I was able to use to get a response. Poorly run hotel. 2 stars for the location. read more

The Good - Djibi from Senegal at the front desk saved me when Hotels.com messed up my rsvp when o checked in at 4am. Walking distance to restaurants & shops if you don't need to be on beach. Roomy rooms, walk-in shower & more reasonably priced. The Bad - only 1 sink & connection to convention center brings a lot of conventioneers. The Ugly - nothing read more

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This is a very Cool and Hip Hilton. The staff is very Friendly. Room are excellent and service is top notch. Saturday they have a DJ at the Pool kid friendly. read more

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Stayed at the Hilton West Palm Beach for a staycation. It was extremely close to the bright line that I took from Miami. The hotel is central to the best parts of West Palm. The service staff was attentive to everything and had a great eye to detail. I can't wait to come back! read more

Hilton West Palm Beach - Pool view - Hotels Near Me - West Palm Beach, Florida

Hotel is still amazing. They have excellent service, great amenities, an excellent gym, clean rooms, and fast, large elevators. read more

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Beautiful outside area. Lovely palms. Plants and shrubbery. That's pretty much it. Hotel needs some updating. Rooms and carpets need to be redone. Carpets are stained and old. Kept my flips flops on the whole time. They will only come to clean on your 3 rd day. Walls look like they where deciding on paint choices and then never finished, strange. Forgot my lotion and went to use the provided one before I could get to store. Everything was empty. The lotion, shampoo etc. ( didn't use shampoo and others just wanted to see). So that tells me place wasn't cleaned things not replaced. Glad I came in with a Arsenal of cleaning products. Fee on top of fee here. Even if you don't have a car you will be charged just in case you have a visitor, interesting. Restaurant has very odd hours. If you miss the window your only option is a snack bar during the day. My advice avoid all together And walk a bit to the cute place across the main hwy. Lots to choose from. Front desk very nice. Really don't like having to review in any negative way. However have to be honest. read more

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