I want to have my center hall full bath remodeled so I contacted Longacre because their website…read moreshows they have a location in Wayne, PA which is close to my home. Darin arrived promptly, was respectful, courteous and efficient in evaluating the renovation needs, explaining Longacre's history their renovation process. I was especially impressed that their stated work model is that the contractors arrive and remain on the job day after day until the job is complete. They don't juggle their contractors between jobs such that customers encounter long delays because the contractors aren't showing up because they are working at another house/job. This is a horrible way to treat customers but to maximize profit is the direction many home remodeling companies are headed. No thank you! Been there done that a few times and it was a terrible experience. After a few weeks of back and forth with Darin picking out tile, cabinet colors, shower door models, etc. I was ready to move forward. By the way, the reason the above took weeks was my fault due to work travel and a sick parent. Darin was attentive and responsive. Darin provided the final estimate which included us purchasing certain items instead of Longacre (this was our preference). I would purchase all the tile, the mirror, and the fixtures, we would also pay upfront for the custom cabinetry. When I received the final estimate, I was provided Longacre's payment terms. 40% of the cost upfront. 40% paid the day they arrived to start the job. What?!?!? You expect me to pay 80% of the bill before you even start working? On top of the 80%, I also would have put out thousands for the materials (my choice). The estimate with me supplying the materials was about $38,000. No utilities moved. No reconfiguring the space. Pretty much a facelift. New solid surface show pan, tile, new shower doors, new vanity, upgraded fixtures, upgraded lighting and paint. I would be out $30,000 in payments up front to Longacre and would have to deal with a demolished bathroom if Longacre failed to return or I would have no leverage at all to persuade Longacre to show up or fix unacceptable quality issues if they already have so much money up front? I explained to Darin my concern that Longacre is asking customers to accept a significant risk and that in the past, I've more commonly had contracts that requested a smallish payment as a deposit to lock in the contract, then typically 1/3 at the end of the first day, 1/3 at a pre-defined milestone that is about 65% of the job done and the final 1/3 at the end. This has flexed somewhat based on the size of jobs, for example, we added a 1000 sq ft. addition and that was eight payments at strategic milestones. I've totally remodeled four homes inside and out on the Main Line including large additions, and have NEVER been asked for 80% of the bill before a single thing is done. To me, that is a company that wants to make sure customers have no leverage over them which leads me to question their integrity. Darin assured me that Longacre has decades of good customer experience and is a company with integrity but would talk to the new owner named Hardy to see if there is an opportunity to modify the payment terms. Hardy refused to budge on the 80% up front payment. I thanked Darin for all his efforts (he was nice to work with) but also told him that since Longacre, which had been a family-owned and run company until the past year, is now under new ownership (sold off by the Longacre family), Longacre's legacy and history is now moot. This is Hardy's business, not Longacre's. It is unfortunate that we could not make this work. Never do business with a company that expects you to pay most of the bill before they do any work.

Heater was not working. Called them at 10am. By 3pm it was fixed…read more Fair price Great service

We've used Polyak for years for chimney work and have never been disappointed. Email and phone…read morerequests are answered, amounts match the quotes, never any problems. The techs who show up on-site are always on time, very polite and friendly, and clean up after their work. I'm not changing.

Service for cleaning 2 fireplace chimneys. They found 1, not used very often, did not need…read morecleaning so saved $$. They cleaned the other one from top and bottom and took pictures. After they had gone my wife opened the damper and looked up to see much dirt still hanging on the upper firebox. Contacted Mike and he sent a picture showing the firebox with the damper closed, very clean, as though he didn't believe us. Explained the problem and offered our money back but we just wanted the job done right. He came out to look at it. Sent the guys back out 2 days later to correct the problem. Don't know if they accidentally missed that part or what but the service guys were always on-time, very friendly and courteous, explained everything, and cleaned up after they finished. As an aside, don't wait until the beginning of the fireplace season to call for service. We called in the beginning of October and got scheduled for 11/23.

6 month scheduled maintenance of heat pump;…read more completed on time as planned maintenance is key to keeping HVAC operational

We had them install a unit. Didn't work right. It was very cold in our house in the coldest months…read more We called. They came out several times, several weeks apart for months. The problem was not resolved for months. They were blaming the manufacturer of the unit and were waiting on them. Back and forth back and forth. And we had to be home for all of these " service calls ". The workers were very polite. All I know is I froze my butt off for several months and they didn't advocate for us.

I've used their service for at least 10 years. It started with wanting a scope done of the wood…read moreburning stove flue. Per design specs the triple wall flue is installed through the ceiling in the 70's. Wanted to make sure it was still safe for use. They have always been very responsive and address any questions professionally.

Wanted two chimneys cleaned and capped. Capped one,didn't clean either "surveyed" one and the…read morecharge was $900.00 plus. Never again!

Dierolf Plumbing and Water Treatment has a lot of great people working for them including the…read moreowners, and the plumbers. I have had them test my water on numerous occasions. Additionally, have many realtors that are friends that use Dierolf Supply Co to do their water testing for real estate transactions. Mark, the owner, is a fountain of knowledge about everything to do with water.

After the initial installation, they have been out at least three times, and the system is still…read morenot working properly. The water comes out at only a trickle, and the TDS levels are not measuring within safe ranges. With two babies under two years old, we are extremely concerned about their health and the safety of our water supply. This situation has been very frustrating and stressful. They also never provided the warranty paperwork. The repeated service visits, ongoing issues, and lack of a functioning and safe water supply have caused significant stress, especially while caring for two babies under two and trying to work every day. At this point, we are requesting a permanent resolution. We need the system to be fully repaired and verified to be providing adequate water flow and safe TDS levels immediately. If the system cannot be repaired and brought to proper working and safety standards, we expect it to be replaced at no additional cost. We would also like the warranty paperwork provided in writing and confirmation of the steps being taken to resolve this issue.

They charge $175 during the week just to come out and shake your hand us what the guy said. It's…read moremore in the weekend.

These guys have always been there for me. As someone who loves historic homes these guys are my go…read moreto! They have fixed my shower, bathtub leaks, washer hook ups, faucet replacements, hot water heater replacements, mini-split installations, and well pump replacement! Their service is fast, very professional!

Spoke with Zack this morning. I was only headed in for pellets but while there I met the most…read moregenuinely nice, relatable, non confrontational, and most importantly informed professional on the planet (I think) about the different types of furnaces and heat sources available. Cost, all-in cost, budget, future outlook, home setup vs my current home setup. . Zack just made me a lifetime customer and we haven't even done business yet. Thank you very much sir, and I highly recommend doing business with this company. I left today with some things to think about, and I wouldn't even care if you were more expensive (you're not), I'm coming back to you when it is time to make a purchase. Thank you again. Sincerely, Mark A.

I gave them one star due to the fact that at least customer service either answers the phone or…read morecalls you back. This was the second year we've had them do a "check up" on our central air system. They came out 5/24/24 and did check up and said everything looked good. We had the air on for about 2 weeks and then sensor detected water and shut off system. Called Keller and they came back out on 6/7/24. Same guy that said it was good came out and showed us video of rust and leaking drain pipe on unit. He said we needed a whole new system. He also said that he did notice the rust at our check up appointment, but that there was no water in the pan so that meant it was good (the unit wasn't even turned on or running prior to the check up). They quoted us $11,900.00 for just the system, not even including install! Called around for second quote. The other company came out and found that the pipes were just clogged. He said whoever was servicing the unit in the past, didn't check for clogs. That should be the first thing checked and that it was overlooked for years. And also, that Keller did not put anything back together he took apart when he was there the second time. New guy was there an hour, fixed & cleaned pipes, added an ez trap and saved us thousands of dollars! I would like to tell everyone not do any business with this company. Their employees don't do their jobs and will try to rip you off!

I just had my first visit from Sal Venezia from Pure Home Comfort. Five stars all the way around -…read moreprofessional, got right to the problem and determined the outcome, and immediately proceeded to fix the air conditioner mishap. First-class service. Will absolutely use him for all future needs. HIGHLY RECOMMEND.

This dishonest guy tried putting up almond colored line set cover on front of house next to WHITE…read moreline set cover!! And he didnt finish job!! STAY FAR AWAY!!