We purchased our daughter's 1st car here and they have been excellent. Friendly. Great customer…read moreservice. Responsive. Gave us a great deal. I would recommend

Not sure if i would recommend this dealership. They sold an older car to me with severe rust…read moredamage that was spray painted over. I did ask ahead of time and in person if the frame was in good shape, they said it was good. The mechanic said the entire underside was covered in black spray paint. Of course i could have investigated further when i bought the car, but i missed it.

The absolute best, would not go anywhere else! Staff is so friendly, honest & educated.read more

Like the others here, I had a great experience with these folks. They handled everything as…read morethough I was family. (that is, family that you like and enjoy ;-) )

Honest, fair and gives the best deal ever. however, he is now located in Burlington, on Keim Blvd…read more thanks Joe for helping us .

I bought a Chevy Traverse 2009 cash over $7,000 on 7/26/2018 and when I drove it off the lot the…read morecar died with my sick mom and I in it. It's been almost a month since I bought it and he does not have a title for the car. The car has been getting fixed supposedly by his mechanic but I've seen no proof. When I called today 8/14/2018 he said another week but not sure a date?! Update: just spoke to the owner Khalid he was condescending told me as a black community we should stick together which has nothing to do with the fact I want my title and my car. This place is a scam and sells lemons. Shane the manager never calls you back when he says he will when I went to look at the SUV today to see if they would have my title they had a bag of Wendy's trash and a cup in my SUV that was not mine when I asked about it he said it must have been the mechanic that left it in the car. When I told the manager this he didn't even go get it or clean the car out and they burn all my gas because they said they had to test drive the car up and down 295 to see if it will cut off again when I told him about my gas being low he said it wasn't their fault. I have told so many people buyer beware and complains on my Facebook page I feel like I was swindler out of my hard-earned money and taking advantage of. The owner even told me to take down my negative review on Google because he was going to fix it yet I'm still disappointed and the engine light keeps going off. I even have proof that the car was returned two weeks before I bought it the buyer before me left their temporary registration in the glove compartment on July 12th I bought the car on July 26th when I asked about it the manager Shane told me that the man just brought it back because he wanted a bigger car the SUV is huge. His review on Google is poor I didn't see them until after this nightmare. tomorrow I don't even know if I will get the title to the car or it will pass inspection. it's been almost a month and I haven't even driven this car more than one day this car was supposed to be a bigger car to help me take care of my sick mom who has a walker. I don't know if I will get the title but I really want other people to know to be careful you may lose your money and this place is terrible.

From the owner: Auto sales Financingread more

If you want to buy a car, 5 stars. Want to repair a car? 0 stars…read more Want to feel like you don't matter for service? Feel free to drop your car off here. I've never felt so horrible with service. The service advisor was horrible. No reassurance. Just drop your car and I'll be rude. The lady had a face even a mother couldn't love.no personality. Miserable. No call or text for updates. Nothing. Car was there for a week. "Update. Sold the chevy. Will never buy another chevy." Life's short, pick a dealer that values your time, money and relationship.

"The Barlow Experience "…read more Made an appt, dropped car off at 9:30am for new battery, basic stuff. Called at 12:30 , car had not been started, drove up to dealership at 1:30, car parked all the way in back lot, not started?! Spoke to service person at desk stated oh your next, waited a while car still not started, 0 sense of urgency customer is in lobby not pleased, service person now comes to me and tells me how much the total bill is!? I asked again oh did you finish?, no but your car is next?! No follow up call after I first called, so I follow up by going in dealership.....car is still parked in back lot going on 3pm.......for a battery?!

Rob and Jimmy are great, Rob personally worked on my car, he got me in immediately My 2008 Chevy…read moreimpala needed so much done, he had it finished in a day, so now I can take my baby to the doctors and to work with me when I return in August. he replaced the air compressor both rear wheel barring tie rod and more. I love this business he also works on my dad, mom and sisters cars and they always leave very satisfied. He's the best mechanic in town. if you're looking for an honest mechanic that gets things done in a timely manner call Robs Garage located in delran NJ !

Insanely comfortable prices. Superior quality workmanship…read more Easiest guys to talk to. Extremely professional. I would recommend this shop to everyone.

We recently bought a pre-owned vehicle here. We had been searching for a nice used car for a couple…read moremonths and finally found the car of our dreams. All of their cars are very clean and the staff is very knowledgeable! We were very pleased how we were treated and never felt the pressures you feel at some car dealerships. They honestly treat you like family and want their customers to be comfortable during their purchase. We will be buying all of our vehicles from Alena Quality Automobiles! Thanks again and never change the way you do business!

I will never purchase another car from Alena Quality Auto again and if I can save you from doing…read morethe same then I have served my purpose. I bought a 2007 Nissan for $10,000 The owner came off as a genuine guy. The car was in great condition at first glance. We purchased it with two contingencies: One of the tires needed to be replaced, and there was a speculated problem with a leak with one of the windows in the front of the car. He stated he could "sell the car tomorrow without paying for the repairs" but agreed to look into it. They ensured that there was no leak to be found and he did replace the tire at cost. After signing, the next day we returned with the car because the steering wheel seized while driving. Come to find out, there was a leak in the power steering. They seemed not to know the problem existed. I owed the Nissan for 6 months and had to put over $4,000 of work into the car. On two occasions I brought the car to a dealership and was informed that the car was unsafe to drive because the wheels were going to fall off due to worn out control arms, and ball joints. The suspension, brake pads and two of the tires needed to be replaced on different occasions. The power steering from the initial date of purchase was not fixed nor was the developing sunroof leak. There is an oil leak valued at $300. The car un-drivable after 6 months because the transfer case has recently failed resulting in a repair that costs $3,500. The value of the car I purchased from Alena went from $17,500 (including the cost of repairs) to $500 from June 2018 to November 2018. Do yourself a favor and look literally anywhere else. Might I add, that the dealer mentioned that he would "comfortably sell this car to his sister"... which goes to show how much he thinks of her.

Absolutely do not buy a car here. Terrible customer service and after 4 months we have over 4000…read morein repairs for a $5000 car.and did not honor the so called warranty that we paid for.

Was sold a vehicle that had "passed state inspection". Once it was taken to a shop the mechanic…read moreassumed it had been under water. They charged $2000 more than the list price online and are quick to avoid straight answers to financial questions. When trying to call them and talk to our salesman, Sal (who I had spoken to already the same day) their secretary, French, lied and said that he was off. The people who work at this dealership are very sketchy and are absolutely terrible at customer service. I cannot emphasize enough that you should not buy a car from Carr Automotive.

This Dealership is a scam, Brandon Pozdnyakov and his brother Garry are running a fraudulent…read morebusiness. Make sure they don't blame the former owners, they will steal your money either directly with the deposit Venmo scam that they have going. To all the 1-star reviews that know they scammed you. Here's how you can report them: https://reportfraud.ftc.gov https://www.attorneygeneral.gov/submit-a-complaint/consumer-complaint/ or call 800-441-2555. I worked with this dealership briefly to purchase a 2002 Dodge Ram. The Steering alignment was clearly damaged and a few other details. We signed a contract that they would fix those items and we left a deposit to hold the truck. While waiting for the repairs Brandon the younger brother calls and lets me know he will try to do the right thing, as his mechanic was going to align the steering well enough that it would work for 2 days. Immediate alarm bells; either way he says he will get the parts to fix the truck properly. Several days Brandon says he has everything figured out. A week passes, no response. I contact him. He claims the parts will arrive soon. After several more days, nothing. I request my deposit back, he refuses. After I threaten to sue him and his brother he mockingly asks "How I intend to sue him for $500" See the screenshot below. After waiting another week and sending additional demands, still no refund, just lies and excuses. Their Venmo history is filled with "gifts" from customers (@Garry-Pozdnyakov)(take a look for yourself, though it may be private by now). that they will later refuse to return. Do not give them your money; just nearby are some incredible dealerships that can help you. Please note my links above, you can sue and report these boys. Don't forget you have rights, and scammers like this don't belong in any community.

The Mazda CX-5 was listed on Carfax Thor 16 999. So I inquiredto see if it was still available. I…read morewent to the location and met with Al for test drive. When I confirmed the price that listed online for $16999, Al insist it was 17,600. I asked why did the price change? I have written down this information an hour and a half earlier. That was the first red flag. So I listened to his BS went home then I remembered to check my email to check on the inquiries on a couple of cars before I went to Direct Auto. Al had responded to my inquiry and it was addressed to me & he wrote yes it was still available & to give him a call at "215-698-8600 SENT FROM MY IPHONE" the email included the VIN number and the stock number and the year of the car and the mileage and the PRICE of $16,999!! I was annoyed and forwarded him his email along with the picture of the car ad that shows direct autos logo and the price of $16,999 !! I wrote: Question is - will Direct Auto Sales stand by their documented price & provide the quality of service your customers deserve and expect? He responds: we do stand behind our pricing I apologies but there is no where where the car was posted for 16,999. This has been on the market for 1 day and this was the price posted . 17,600 If there is anything I can do for you feel free to reach out 215-698-8600 Sent from my iPhone. I gave him the benefit of the doubt maybe he didn't see it. So I resent it. I wrote: You obviously do not stand by your word. This is a matter of principle.This was sent from your telephone # !!! I will gladly show you in person if you can 't see your email response along with the picture and price with Direct Auto Sales name on it. If not I will comment on my experience, the credibility of your company and the level of customer service you provide. If Al was a smart, he would rectify his mistake, instead of refusing or rather ignore the documented truth. Lost credibility & damaged his & the company's reputation being motivated by Greed. After 2 days he emails me and tells me he put a complaint against Carfax for listing the car $600 cheaper than he wanted but he talked to upper management and said as a Courtesy to me, he would split the difference. That means he would be charging only $300 more than the documented price !!! REALLY? Oh & I should hurry cause another party was interested. I couldn't resist a sarcastic reply: Only if we split the sales tax. Let me grab my checkbook, I'll be right there. BEWÀRÉ óf Direct Auto Sales cuz they will cheat you if you are not paying attention.

Buyer beware. If no stars was an option I would have chosen that. I walked through the door and the…read moreowner was arguing with customers. He send me out to talk to someone in the yard. The vehicle I was interested in was posted online. The photos were deceptive and they claimed all photos of the vehicle were accurately depicted. They conveniently didn't take photos of the missing rear seats or the chewed up driver side door panel. The vehicle's battery also dies in the few minutes I had the doors open. The attitude they have is it's a used car so who cares. There is a difference between abused and used, but obviously that is a foreign concept.

Very great cars with reasonable pricing. Customer service is the best, they will work with you to…read moreget what you need! I've run into no issues with any cars that I have gotten from them, and the same goes for the friends I have referred. Highly recommend!