Whenever we visit this store, my parents would recall times past. How the business used to be…read morecalled Grossman's when they started coming by for supplies, then Contractor's Warehouse with its old school orange and black logo, and finally for a period of time referred to as HD Supply. Well now it's the CW again, and from the looks of it not much has changed. Still the same long walks down the hallways in relative quiet, unless you are rolling the panel truck like I was. Friendly customer service through the phone when I asked about availability/quantity of corrugated roofing panels. Then at the store the staff would help find the appropriate wood screws. Whereas in the past I remembered older folks staffing the store, now it's mostly younger guys and gals though knowledgeable all the same. Can't put my finger on it, but it does feels different from a Home Depot but in a good way.

The customer service at this store has been very disappointing. While the prices may be lower, the…read morelevel of service is unacceptable. Very few employees speak Spanish, which makes communication difficult for many customers. It is important to have staff who can assist customers in both English and Spanish. In addition, getting help from an employee takes an extremely long time. During my visit, I asked a cashier to hold an item for me while I continued shopping and planned to purchase it. Later, I discovered that the item had been sold to someone else. I found this very frustrating and unprofessional. What was even more disappointing was that the manager did not seem concerned about resolving the situation or addressing my complaint. I do not enjoy shopping here because of the poor customer service. Many of my construction employees and coworkers have shared similar experiences and have told me they avoid this store because of the service. Management and ownership should understand that customer service is just as important as pricing. If customers do not feel valued and respected, they will choose to spend their money elsewhere.

I went to the Pasadena location on a Friday to order a regulator and they could not order til…read moreMonday. I called the San gabriel location Monday morning and said they would not have this regulator til October. Which the other location should have said that on Saturday? Instead of wasting 2 days of my time. I went to Red's plumbing supply where they were so polite, friendly and efficient and had it for me the next day! I felt Ferguson's service was very rude because I was a female and not a plumber. Kudos to Reds because they had respect for women! I would never return to Fergusons ever!

I called Antonio, manager of Ferguson Plumbing Supply San Gabriel, to locate hose bibs. He did not…read morehave them in inventory but voluntarily called another Ferguson store, found two bibs, and reserved them for pick up within the hour. His thoughtful service and courtesy were exceptional-this is how you garner customers. I will be refurbishing a condo and will source all plumbing supplies from Antonio at Ferguson San Gabriel. Kudos.

I stopped by because I needed six wall sconce back brackets. The young guy knew what I needed and…read morefound them quickly. They didn't have the entire kit with the screw and mushroom button. I went to some other electric and lamp shops in the area but couldn't find what I was looking for so I returned. The older guy gave me such a hard time because he couldn't locate the back brackets, the younger worker was at lunch. I try to buy local to support struggling businesses but the bad attitudes and lack of knowledge makes me want to just shop online.

My name is Mark Kaletta and I own C-Jays Electrical Services. We are a small electrical contractor…read morethat is in the process of expanding. Why is this relevant? For the simple fact of finding a wholesale that is willing to go the distance for you. Christian Hayek at Prime Electric has not just done that but infinitely more. The customer service is absolutely outstanding! He has constantly been there for us providing services as if we were one of their big contracts. I honestly can't say enough when it comes to the customer service and the due diligence when covering and completing all of our material orders. They definitely have a dedicated customer in us. Thank you, Prime Electric for all of your continued help and service.

Brought in the screws I needed to anchor into concrete Gave me the wrong size anchor and drill bit…read moretwice refused to refund even though they gave me parts that were not compatible with each other now I have a anchor stuck in my floor that won't go all the way in because they tried to fix the situation by giving me a 5/8 anchor when they sold me a 1/2 inch drill bit do not go here if you actually need help from knowledgeable people

Rude, pink haired young woman cashier didn't greet me, mumbled, took her time to even ring me up…read moreand never said "thank you ".

The employees were very helpful, professional and courteous…read more I appreciated Alex for the suggestions and advice.

Last night my shower started to leak- and leak pretty badly. It happened so suddenly and my plumber…read morewasn't available until end of next day. I felt terrible (given our drought in Cali!) and with the help of my brother, I stumbled upon Ferguson. I know my sedan didn't fit in with all the plumber vans, but luckily, the frontline staff there still welcomed me. Hector in particular was very patient and helpful with guiding me to the correct replacement part of my shower. He offered great suggestions for the future as well. More importantly, he helped me save a lot of money!! With his guidance on how to replace the part, my husband and I were able to fix this (pretty bad) leak on our own! He even provided a pro tip that for my specific part, if it fails, the company will provide a replacement part for free one time! Without a doubt, I highly recommend others to come to Ferguson. They carry a lot of replacement parts from different brands. They are very knowledgeable and helpful, especially to someone who is not in this industry. I know I'll be back here for my next plumbing project.

I haven't felt great using the water at my place since the fires and being so close. For Christmas…read moreI got the gift of water filtration. Problem is my place is old so the connections under the sink weren't ready out of the box. AI and I got into a fight about the parts I needed after a late night trip to home depot. I'm grateful for PWO being so close but also that I'd taken so many pictures, showing Chat. They helped Angel and Nick get me the parts I needed to get my system going. Happy camper with water I feel better about. Super knowledgeable and kind staff. They didn't stop til they had it. And they did. Extremely grateful!!

GREAT STAFF! The staff is friendly, professional, helpful, and knowledgeable! They've been here for…read more15 years and I just discovered them today! I've been missing out for 15 years. They seem to have a great selection or at least exactly what I needed, which was a little obscure. they have their own parking lot although it's a little small. They're open on Saturday, which was a tremendous help, but they're only open till 1 o'clock on Saturday Mike and Marquis helped me. They were not only friendly, helpful and knowledgeable, but they were very patient with me.

Red shirt Darryl W was super helpful friendly just like Anthony…read more Anthony McDonagh made my first trip here fantastic. I usually shop at Home Depot but I will definitely be shopping here now because Anthony made my first experience way better than Home Depot. Customer Service is top notch because of Anthony. Ten out of ten experience

Great customer service! Ordered over the phone and the transaction for next day pick-up was quite…read moreeasy. There was an issue with the product when I picked up my order the following day but Margherita was able to solve my issue within a few hours. Thankfully my contractor was able to complete the project same day despite some back and forth! It was a relief, to say the least. Marcus assisted me on the accounting end, great communication and reassurance on problem solving. Needless to say, my project turned out great and without delay despite the hiccup! The superior customer service is unmatched. I would highly recommend Ganahl over big box stores and will be sure to give them my business again. Cheers!

Got van keys copied and house keys copied here. And yes it works perfectly. Very affordable…read moreprices. Will come back again.

Love this little store. Every square inch is covered with stuff. A lovely woman own the place…read more She's open every day. You need it? She'll have it. Hardware, lawn care, plumbing, keys, electrical, hardware, she has it all. She's a one-person operation. Be patient.