The employees were very helpful, professional and courteous. I appreciated Alex for the suggestions and advice. read more

Last night my shower started to leak- and leak pretty badly. It happened so suddenly and my plumber wasn't available until end of next day. I felt terrible (given our drought in Cali!) and with the help of my brother, I stumbled upon Ferguson. I know my sedan didn't fit in with all the plumber vans, but luckily, the frontline staff there still welcomed me. Hector in particular was very patient and helpful with guiding me to the correct replacement part of my shower. He offered great suggestions for the future as well. More importantly, he helped me save a lot of money!! With his guidance on how to replace the part, my husband and I were able to fix this (pretty bad) leak on our own! He even provided a pro tip that for my specific part, if it fails, the company will provide a replacement part for free one time! Without a doubt, I highly recommend others to come to Ferguson. They carry a lot of replacement parts from different brands. They are very knowledgeable and helpful, especially to someone who is not in this industry. I know I'll be back here for my next plumbing project. read more

Thank you to Hector Reyes for helping me find all the parts I needed for my tankless install. Friendly and knowledgeable guy who helped me get everything I needed. Ask for hector to help you out when you come here! read more

Ferguson Plumbing Supply - Appliances Near Me - Pasadena, California

I was in need of new replacement cartridges for my Toto bathroom faucets and I was referred to Ferguson company. I left a voice mail message to he called back and a very nice customer service representative returned my call. What a professional young lady she was; I gave her the parts number and she looked up for me. We need more professional people at the retail stores, restaurants, shops, etc. Not just answer the phone and provide you with information that don't pertain to your question and hang up the phone. read more

Needed a TracPipe brand female fitting to re-route some CSST and was very happy to hear that they had a few in stock... The customer service person that answered the phone was very helpful as well. As you know CSST fittings are not interchangeable and TracPipe is not a Big Box/Common brand product in SoCal so I was glad they carried it. Thanks! read more

We are a new homeowner, and we lost our water heater for two days. We can't figure out what's going on. So, we bought the water heater from one of the boxed stores. We ended up going to Fergusoon Plumbing Supply in Pasadena to ask for professional advice, and we met Hector, and who gave us all the crucial details about how to properly install the water heater. He's accommodating and excellent customer presence read more

We recently purchased kitchen and multiple bathroom faucets, sink, and hardware for our new house remodel and guesthouse at Ferguson. We were impressed with the quality and selection offered. Jessica Simonton helped us and provided excellent service. We are very pleased with our purchase read more

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THE number one Ferguson branch in SoCal! I've been shopping here for a little over 10 years, the guys at the counter are always helpful and quick when you're in a bit of a rush or can't quite remember the name of the part you need. Whenever we'd get material delivered from this branch to a local job site they always get the order right and we aren't missing items. If they don't have them in stock they're quick to order them and bring them in for you within 1-2 days usually. Hector & Antonio are extremely knowledgeable and friendly helping pull the orders & writing them up for us. Whenever I'm looking for a weird part, piece, special fixture or any special order product they call the manufacturers to get pricing/availability ASAP. Nelson does a stellar job keeping the team working together, and he's always making sure to keep this store fully stocked. They carry Trac Pipe fittings & Uponor pipe, PE pipe in both MDPE & HDPE for gas or water applications. They're stocked on Copper type K while most branches only have 10-20ft of pipe. This store is always being updated and new items are being brought in to try/get feedback from other tradesmen. Tons of press fittings and valves, tools galore anything & everything for your plumbing needs. When it comes to consistency & quality this Pasadena Ferguson is the place to go! Can't wait to continue shopping here for the foreseeable future! read more

Best for quality control over inventory! They got what you need whenever you need it. The guys are always helpful from Nelson & Nathan to Alex & Hector and everyone else the guys at the Vista Ave location in Pasadena are always there to help you! read more

Called Monday looking for a repair part. I was advised that they needed to call the builder to source the part. The build told me I needed to use them. No call back on Tuesday so I called and left a detailed message during store hours. Now it's Friday evening, my system is still down, no calls from Ferguson. If you're in the restaurant business, or any business that may require "Uptime", these guys are not your go to. I'm going to drive to a plumbing supply that can help me. No Thanks, Scott read more

Ever since Ferguson started the call center, it's gone downhill. There is no more personal service and they have incompetent personnel answering the phone and take so long to even get a bid. We started shopping elsewhere as a result of this atrocious policy. They're not listening to the customer nor to their longtime employees read more

My first time coming to this store, I needed a pump. I was so impressed with the help and knowledge I received from Nathan. He went above and beyond to help me get the pump I needed that day from a warehouse in Anaheim. Going forward this will be my go to place for plumbing needs! Thank you! read more

All the majors use this place, so my review won't matter, but... There is no "curbside pickup." If you preorder and pay ahead of time, you still have to take a number. And wait. And wait. When it was finally my turn, 2 people ahead of me left the place. They apparently didn't want to wait. And wait. And wait. They need a separate line for me people who preorder. read more

Love coming here Nate is always so helpful and very knowledgeable when it comes to helping my guys find what they need. Always has a great attitude every time I see him we will continue to come here because of his service.. read more

Not a showroom wow factor. Place is jo bigger than my living room w only White sinks few tubs n faucets. Boring amd not room inspiring. Do not expect a "SHOWROOM"... read more

Went in to get a few things for a small pipe repair. Nice clean facility and staff was very helpful. Would recommend for any/all plumbing needs. read more

A.O.SMITH EXTREMELY unreliable brand. DO NOT BUY. I had one that had to be replaced under warranty after just 4 years of service. This cost me $550 in labor because - while the water heater was covered under warranty - labor to install the new one was not. The replacement NEW water heater has failed after LESS than 18 months. Again, another $550 in labor due to this piece of junk. DO NOT BUY AN AO SMITH water heater! read more

Went to Ferguson in Pasadena bad experience with consultant. Changed to Woodland Hills store spoke with Mr. Arroyo who was patient, courteous, knowledgeable and helpful just the complete opposite of previous consultant. I would recommend him. He handled my Purchase via phone and text. Extremely pleased with the consultant in Woodland Hills read more

We made a big bathroom order from this store, spent close to $5000 and the people in the showroom were extremely rude and unhelpful. They did not even ask if we needed to be helped even when we were the only customers in the showroom. After we placed our order they said it would be in around 3 business days. It has been 2 weeks and we still have not received our full order. Hilda Contreras (the showroom manager) was the one who placed the order and helped us and she never made an effort to update us on the status of our order. I called last week and left her a message and I have yet to receive a call back. I have called 3 times now and she is always away from her desk or not returning calls! Thanks for the fantastic customer service Hilda! I'll be sure to recommend you to my friends and You'll definitely be in my thoughts when we remodel again!! Here's a quick tip Ferguson, ask your employees to respect your customers and offer decent service especially from the person you place as your manager! read more

This place has the slooooowest service ever. We requested a few quotes for some fixtures and two days later, nothing. Long story short, we went to the showroom early in the morning and the lady assisting us said that the quotes would be ready in a couple hours. Fine.... whatever. Next day, no quotes and she claims to have lost our contact info. The people "working" here are incompetent and inefficient. Anyone who is computer literate can easily type in a few numbers and calculate how much the trade discount is, right? The showroom isn't even that big and there are no other customers. Avoid Ferguson... unless they end up giving away fixtures in their inevitable out-of-business sale. I'm not even exaggerating here. They had the numbers in front of them. All they had to do was use simple math. We went to Pacific Sales and the guy who worked there was able to give us a quote in like 5 minutes for each item we requested. And he didn't even have a computer. Go to Pacific Sales instead.... they actually know how to research and use math. read more

Regarding the prior reviews- yes, "showroom" is a slightly generous term since it is a very small shop that crams in a modest variety of faucets, tubs, toilets, etc. And yes, I know what the reviewers mean when they complain about the lack of service when you walk in (the 2 sales people are working on stacks of orders on their desks). However, I enjoy browsing in anonymity. When I did approach a sales person to ask about prices, she was helpful in looking up style # and prices. Then I did my online research - and Ferguson's prices on Kohler fixtures are amazing. Don't even bother anywhere else. When I came in on my next visit knowing what I wanted to order, Hilda was incredibly helpful in filling out my order and helping me troubleshoot items I hadn't realized I needed. She was easy to contact via email when we had changes in our order, was very accomodating when we fell behind schedule and needed to continue storing everything in their warehouse for longer, and was helpful when we had to return an item. Yes, they have a restock fee- but so does everyone else in town. Overall, we are happy with our experience, still very happy with the quality of items we bought, and satisfied with our customer service from Hilda. read more

Pasadena is filled with appliance and bath emporia where the customer can wander without finding the right thing. If you're wondering whether there's another place in town, consider trying Ferguson. This business is not located in the part of town where a customer would window shop. Located on a side street off Foothill Blvd., Ferguson is not the obvious place to shop for the bath and kitchen. Even walking to the front door, it still is not obvious. It can look like it's an exclusive trade showroom, it isn't. Then the small showroom does not reflect what is available to purchase. This building can seem like a total enigma, yet the contractors are well aware of Ferguson's. After I had shopped at the usual places for a kitchen renovation, my contractor directed me to Ferguson. Basically, research possibilities on the Internet first and elsewhere, then enter Ferguson prepared with questions. 11 years ago I purchased Fisher and Paykel dishdrawers here when I didn't find the product in Pasadena. Then, about a year ago I purchased a Kohler pedestal sink, and California shower faucets for another well-defined project. After being aware of the design in mind with dimensions in hand, Ferguson is the place to shop. The process facilitates itself. After awhile, you'll start to feel like a professional. At the rear of the building is a separate entrance for the plumbing supply business. That's where I purchase water filters for the house water supply. Contractors tend to be the bulk of the customers. Parking is limited in the lot. read more

Our water heater pilot suddenly went out on our Bradford White and we went to Ferguson to get a replacement pilot assembly and control valve that same day for our plumber to . Luckily for us, they had both parts in stock at a reasonable price, whereas other places needed 10 days lead time to obtain the valve (these tend to break down a lot and thus are in high demand). When we called, the sales person was very helpful. At first, they thought that they didn't have the valve in stock. So they called into Bradford but realized only that the part number had changed and that they indeed did have it. After going through the trouble to find this out for me, they called me back in 15 minutes, as promised. I really appreciate their efficiency and friendly service during that very stressful situation. read more

This place is great! I called to ask if they had a shower valve replacement part that I think I needed- I'm just a normal home owner trying to do a quick fix. When I went in to pick up the part the people working there were all very helpful and friendly. Hector was the employee who really took the time to make sure I was getting the correct part that I needed. He also explained to me the basics on how the parts assembled back together. Life saver for sure- took me 15 min to do the job myself with everything working correctly. Definitely recommend going in. read more

Amazing customer service! I went here because I had lost a tiny plastic o-ring from my Moen kitchen faucet, and needed a replacement part. This place is just down the street from my house. As soon as I walked in, Hector greeted me with a smile and asked if I needed help looking for something. I didn't even know the name of the part that I was looking for, so yes I did! I showed him the faucet head I had brought in and described to him the bit that I had lost down the sink. He knew what I was talking about, and immediately went to one of the boxes with brand new faucet sets and took out the matching heads that I had brought in. And just like that, he said "here you go, don't worry about it." I couldn't thank him enough. So helpful and generous!! His only request was that I spread the word to everyone that this place is here and ready to help the average household customer. So yes, you should definitely come here if you're looking for plumbing supplies. They seem to have a really good range of stuff and the people there all seem extremely helpful. Will definitely make this my first stop whenever I need plumbing supplies in the future. read more

Get my Body Glove water filter there annually. People are helpful and courteous. Only reason it is not 5 stars is because it seems the price goes up $20-30 each year! May not be their doing??? read more

Absolutely the worst supplier I've ever used. Over two weeks to receive parts. I will never use them again.

If you are a homeowner, find another place to do business. The front guys were quite helpful, but I was taking up quite a bit of time because I was asking about specific parts related to a drawing of what I needed. The manager first barked at the person assisting me, telling him to get on to help other people. I said I still needed help figuring out how to make a connection. He came over, grabbed the two pieces I had in my hands, jammed them together, dropped it on the counter, and walked off. That wasn't the connection I was talking about. I couldn't believe how rude and abrasive this guy was -- I don't know if I've ever been treated that way. If you are a plumber and come in and know exactly what you want and are quick about it, this place may be for you. They have good inventory, and the front line guys are knowledgable. But I'd avoid it if you have any other options so you don't accidentally subject yourself to the wrath of the manager. I still spent $250 there since it was all rung up, but I'm sure that's chump change for him. Find another business. Again, I want to be clear, this isn't about the front line guys--they were helpful. I sort of got the feeling that they were used to being treated this way. Unfortunate. read more

About 1year ago came to the store to buy faucets for my bathtub and sinks. Bought Merabelle product with lifetime warranty. Six months later the hose in the bathtub broke flooding my downstairs . Contacted the store and they said they will contact their supplier which located in China and will order that hose. Believe it or not six more months passed since then and no respond from China and this store doesn't carry any replacement parts. What a lifetime warranty! read more

I'm writing my experience based on the customer service I received today at Furguson (in particular from Nelson in Pasadena). My contractor installed a tankless water heater for the new construction at my home. It was purchased from Ferguson. After installed a very annoying sound emitted from the unit under normal conditions that became amplified through my bedroom wall. THIS IS WHY YOU SHOULD ALWAYS INSTALL AWAY FROM YOUR BEDROOM. MY DIM-WITTED ARCHITECT SHOULD HAVE KNOW BETTER. Nelson did EVERYTHING he could to help me reduce the noise and even contacted the manufacturer representative who came to my house and tinkered around for a couple hours until the noise was hardly noticeable. Additionally Nelson helped me locate additional parts my contractor did not think to buy. He was AMAZING and so kind and helpful. Probably the hardest he has ever worked for a single sale but I am now a customer for life. I am so glad my contractor purchased my item there because I can guarantee I would not have gotten the level of service anywhere else. Ferguson has amazing follow up on their merchandise. Thanks Nelson!!!!!!! read more

Boy did I regret shopping and making a purchase at this place. The reason why I am giving them 2 stars instead of one is because at least they picked up their phones and apologized for the mistake at the end. I picked up a water heater and was told by Mr. Reyes that this unit would be qualified for energy rebates. As it turned out he was wrong. I had my contractors put that heater in and after installation we found out that the efficiency rating it has does not qualify for any rebate programs. I had to make a few calls to the City of Pasadena and SoCal Con Ed to verify this after the installation had been completed. With the rebate I could have gotten a more energy efficient model and still paid the same amount of money. I am not sure why this store would not recommend a more efficient model to me when making the purchase. Just so they can liquidate the less popular low efficiency boilers in stock, I guess? I won't be shopping let along recommending anyone to come to this place again. read more

Came here to help my mom pick up the items my parents purchased for their bathroom remodel. Part of this review is based on their experience and part of it on my first hand observations when I went to pick up items. My parents went to look at some items a few weeks ago. My mom said they were friendly and very helpful. This Ferguson's is a smaller location than the one in San Diego that I have been too. They have a good selection of faucets and fixtures. When we went to pick up the items ordered, they only had one lady working in the showroom. She was swamped with three other customers and unable to help everyone. However when my mom walked in, she immediately acknowledged her and said she will be right with her. The employee also had acknowledged the other people waiting as well. The gentleman from the stock room came up to let us know he was working on pulling the order. Unfortunately this process took awhile. I think they should be more organized in the stockroom. It seems that the items purchased were scattered all around the stockroom. This is definitely a good place to come look at fixtures and see them in person and not just a catalog or online. read more

Good place to get plumbing supply, talk to Jackie she works in the showroom. she has help me for the last 2 years when i need to buy supply for remodeling. she really make purchacing bathtubs and fauset easy and knows her stuff. and they have get pricing and deliver the stuff. read more

Don't expect much from this small showroom but if you want to good price on Thermidor they can usually beat the prices from other retail shops I got my range from here read more

Bad service does not begin to describe our experience. The sink we ordered was supposedly in stock and would be at the store weeks ago. We have repeatedly been told it was shipped and would be in the following week. The same thing just happened today! The combined IQ at the Pasadena store cannot be more than double digits. The frustration is not worth the savings. read more

As a designer, I need competent, fast, reliable service. It seems like I am always working on a short deadline. Hilda always delivers. She is professional and resourceful.No matter what I am looking for she will find it and find a way to get it to me on time! I always send my clients here and they are 100% happy and satisfied! read more

I needed a new water heater and decided to go with tankless. I knew nothing about them until I went to Ferguson and met HECTOR REYES. He explained everything in detail and wasn't annoyed with my novice questions. The experience was definitely much better with his advice and education. read more

Website is horrible, I've been in store and never had a problem go to the counter and order what you need . Go to the website and slog through till you realize they don't have or you can't find what your looking for, I just went to home Depot site didn't even get through typing and what I was looking for came up in the drop down, I would prefer Fergusons but don't know if they have what I need and home Depot is right here. read more

These guys are the best. I was repairing an old faucet and had exhausted all options at home depot...These guys came through for me and now I plan on using them regularly..ask for one of their cool catalogs. read more

The two female sales staff at the Pasadena Ferguson were unhelpful and unfriendly. When I asked questions about a fixture or purchase price, they acted like it was an intrusion in their day. I needed a valve that was only stocked by Ferguson in Pasadena. Otherwise I would have walked out of the store in five minutes because of their awful customer service. read more