Richard Greenwood was awesome! Communication is key. Gentlemen heard my problem and came up with a solution when Lowe's on 2800 W 120th St Hawthorne, CA 90250 United States wouldn't even answer my call. Thanks Again Richard Greenwood for being an upstanding person! And great management. Definitely recommend this Lowe's over others in the city! read more

Very disappointed with my experience with Lowe's. The refrigerator provided to my apartment malfunctioned and stopped keeping food cold, which caused me to lose a significant amount of groceries and prepared meals. While they did replace the refrigerator, they refused to take any responsibility for the food loss caused by their defective appliance. I understand policies, but when a product failure directly impacts a customer, there should be some level of accountability or goodwill. Customer service felt dismissive, and no effort was made to help beyond the basic replacement. I expected better from a company like Lowe's. read more

I experienced the worst case of racial profiling in my life today at this location located in the midtown area. My brother and I entered the store around 4pm and began searching for multiple items on our list specifically copper and romex wire as we are contractors working on a big job right now. We've come into this Lowe's before with our uncle who we work for and every single time we get looked at like we are going to steal, we can't afford to buy the selected merchandise, copper always and like we don't belong. None of the employees are ever helpful as they always just walk by us. Today we were going to buy about $1,500 worth of material but to these employees I guess when you are Black, you can't afford to pay. My brother and I called our uncle and explained to him what happened. When he arrived it wasn't pleasant. We were profiled and we will not let this go. Lawsuit pending! read more

ordered a 3D printer online at lowes.com, it said delivery in 2 weeks. So I waited and waited . After 3 weeks , I called them. There was something wrong with the order. It said shipped but no tracking or shipping method was listed. They gave me a tracking number and they told me I will get it in less than a week. Turns out the tracking number was wrong and I never received anything . So I called again asking for a refund . They said because it's shipped , they can't issue a refund. They waisted more than a month with this. Turns out it was a scam to begin with . I can understand that scams can happen , but how Lowes was on the scamer's side is just plain scary. You would think a company with this size would be very helpful and fix the problem. Anyway , more than a month's time waisted. Lowes.com is fraudulant. Do not waist your time. read more

Appliances are fine. Installers pay no attention to details so you have to do it over yourself or tell them to pay attention to details. Per usual with anyone who does any service work in this city. read more

This is the worst experience I've ever had going to any store ever. You can't even figure out where the store is because there's Lowe's signs on buildings that the Lowe's isn't even in. Parking carriage with 590 other stores and no signs. They won't cancel my pick up order bc I couldn't even find the store. Customer service number made me sit on phone for 20 minutes just to tell me to call the store. Called the store and then picked up phone and immediately hung up. They should shut this down IMMEDIATELY and shame on Lowe's never shopping at this company ever again read more

This location always has what I'm looking for and the staff is always very helpful. For this visit I came in for some shears to trim my roses and some drain chemical. Found what I needed and left a happy customer! The staff at check out was also very helpful and super friendly. PLENTY of Parking ! read more

Lowe's - Hardware Stores Near Me - Los Angeles, California

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Impossible to find help. Waiting on aisle 15, I asked 2 people to help me make a key. They said they'd have someone come help. I waited 10 minutes but nobody showed up. A went a few aisles over and found a help button. I waited 10 minutes but nobody showed up. I went to customer service. I said can someone help me make a key? They said to go to aisle 15. I explained that I asked multiple times for help but nobody showed up. She said, "that sucks and walked away." read more

I needed help to kill & keep spiders away outside my home. There are many options. Dustin suggested "Stay Away Spiders" which is extremely effective. Dustin (Manager) is knowledgeable & interacts with many customers. I appreciate he "ASKS if customers need assistance", if they need specific expertise he says I will send an associate for that department to assist you. Lowe's has KOBALT tools on sale now. If you need tools check them out. Nice value for their products. read more

I'm rarely in the area for some handyman jobs and every time this store is the closest. But every time it fails. Last time I needed paint, 5 people in line and just 1 very slow worker in paint department. At the same time they had like 6 employees at the checkout doing nothing. I'd rather go to ace hardware or a bit further to Home Depot and save time and nerves. read more

New policy gives you only 48 hours to return appliances if they're not working or you have to deal with the factory. Additionally, Lowe's keeps trying to send damaged appliances repeatedly, instead of new in the box. Between the third party shipper and Lowe's, there is no communication, computer glitches and you've got about a 50/50 chance of them actually keeping their delivery schedule. I have many rental units and I'm constantly buying appliances. For decades Lowe's has been the go-to for most all of those appliances until now. This latest order was over $7,800 worth of mostly appliances, fencing materials and other items for a one-bedroom unit remodel. First of all, their delivery system is so inaccurate I paid employees to be there at the job site to receive materials 7 times. They were no-shows, they gave me Windows of morning but then would show up in the afternoon or vice versa. They're scheduling system doesn't mean anything including what to expect in the delivery. Additionally, three times defective washers were delivered. Dented, banged up and clearly they are trying to get rid of their blemished items by sending them out for delivery. I wouldn't mind a blemish if I got a significant discount and could prove it works, but you only have 48 hours to test an item and get it returned to them or you have to deal with the factory. Chances are somebody returned it because it didn't work and it got dented and the transport or or at the warehouse at the warehouse. Not worth a 10% discount for them having to deal with a factory on of faulty item. I was promised over and over by a human that they would intervene and make things right. This never happened. Maesek, the third party shipper, and Lowe's do not communicate. Finally, when you do get your palette of goods, you can't open it up and do an inventory. The third party delivery person will not wait around. Twice we were shorted items. Each time the store corrected it however it kept showing up as delivered. So when they sent them back out for delivery, it would get canceled in the system. Lowe's has gone from A+ service to D minus. Switching to Costco. read more

Terrible customer service. It seems that asking a question and trying to get help in the paint department is an inconvenience to those who work there. So thank you Justin for your "help" in getting someone over to paint after waiting 9 mins and thanks Juan for your curt, one syllable answers to not being able to help me. I'm sorry I disturbed your slumber. read more

The Lowe's at West Pico has HORRIBLE service. Do not purchase anything major there. The add extra charges that only show up on the bill and then you can't get rid of them because they do not answer the phone!! And when they do, they are not helpful. I've spent hours on hold for nothing. I'll never go back. I recommend to Stay Away!!! read more

I just wanted to give a quick shout out to the electrical departments service employee by the name of Martin. I had so many questions he had every answer. He's very knowledgeable very sweet went out of his way to find the lightbulbs I needed for my Company office I just want to say thank you so much for having the patience We definitely need more employees like him read more

This has to be the worst company to do business with. We purchased a refrigerator from them and despite it having been received at their store, they flaked on the scheduled delivery four times and counting. Their customer service is terrible as they are usually unavailable. It's unbelievable in this day and age that they would have a customer service department that closes at 4 PM PST. What kind of company does this? It's a total joke. Unless you enjoy frustration, Shop elsewhere read more

Terrible customer service at the return desk. I had a legitimate receipt from a legitimate return of less than $20.00 in total and they gave me a hard time like I was in the wrong. Had to call managers and have 3 people inspect the receipt. Then they only returned 3 of my 4 items, but they kept the item! So I gave a billion dollar company $4.00 for nothing. Like they couldn't refund that to me with a valid receipt?? I got sick of dealing with their not very smart employees behind the counter so I walked away. What a joke. Not shopping here again. Ever! read more

Can I give a negative? I ordered a shed. They said it would be delivered. But then left it on the curb. The driver would not help me. Not his job. Told me to call Dan the manager and complain. Nice Terrible driver and clearly a terrible company read more

Lowe's - 160 pounds dumped on the curb. Thanks Lowe's - Hardware Stores Near Me - Los Angeles, California

I'm usually very liberal with my five star reviews, but this is THE WORST customer service and quality control I've ever had or experienced. Did an online order for pickup and every single item was damaged. When we told the people working the register they shrugged and told us we'd need to get it ourselves. Not to mention our pickup order was delayed for hours, come to the store and they're all standing around talking to each other. We went to the back to pick up our shelves, metal brackets, etc. and it was like a needle in a haystack finding anything that wasn't damaged with massive paint chips and bent or broken wood. Corporate should be ashamed of this location -- NEW MANAGEMENT AND QUALITY CONTROL PLEASE! read more

Tania the manager has really bad attitude. We came to make the payment and the machine took our money without the receipt. She looked at us like we never inserted the money and told us that the money came out. Im like nope money is in the machine. She treated us like we are a lier and a thief. We said to check the camera and sure enough she came out and gave us the money back. She never apologized and told us to leave since we have the money back. She ruined our whole day and she doesn't deserve to be a manger with that kind of mindset. read more

Went to Lowe's for supplies I needed to improve my garden and was completely clueless. Luckily for me I was greeted and helped with excellent service by a nice lady named Angelica. Real helpful and very understanding. Great costumer service. read more

I know I will never purchase anything from Lowe's ever again. After what they did to me I purchased 8 new commercial stackable dryers and 5 Single Commercial dryers paid for it to be installed and hauled away the old one and install the new one. The driver just walks away and was just going to drop everything in my laundromat business not to mention the 2 weeks waiting for delivery for nothing. Wasted my time wasted my money for those 2weeks of laundry business. When I could off went somewhere else if they would off told me everything. They sell commercial washing machine/Dryers BUT yet they don't want to deal with Commercial doesn't make any sense. read more

Worst experience. We went to get a refund for an artificial christmas tree that was never delivered (after 12 days). The store manager "ERIC" told us that he couldn't do anything because we didn't buy it from his store, and that the online Website Lowes.com is "not the same as the actual store." He was so rude to us three days before Christmas, then simply said to us that we are not getting a refund, turned his back on us and walked away. This manager has no business managing a store, let alone a Lowe's store. He did not care, seemed too busy to help us resolve our issue and was outright rude to us. Never going back to this location. read more

Lowe's Pico Blvd - Corporate Should Be Ashamed of This Location As a licensed builder and long-term customer, I opened a VIP Pro account and spent well over $100,000 at this Lowe's location. I came in with full professional intent, hoping to build a long-term supplier relationship. What I encountered instead was one of the most toxic, dysfunctional, and unprofessional retail environments in the industry. The so-called "Pro" department is an embarrassment. Staff consistently act with arrogance, indifference, and hostility toward contractors. One of the most disturbing incidents involved employees at the builder desk mocking me in a foreign language in front of my subcontractor--unaware that I understood everything. I documented the incident and escalated it to store management and corporate. No action was taken. None. Instead of correcting the situation, my account was reassigned to another associate who intentionally delayed and obstructed my orders. This was not incompetence--it was sabotage. At that point, I shifted over $250,000 in annual material orders to other vendors. Not because I wanted to--but because Lowe's made it impossible to do business professionally. Months later, I was invited back by a decent employee who promised better service. While he was there, I was treated with respect. The moment he wasn't present, the dysfunction returned. Orders were mishandled, support was nonexistent, and when I asked store manager Lisa for assistance, her response was dismissive, confrontational, and unprofessional. She even implied I should take my business elsewhere if I didn't like it. That's how Lowe's trains its store leadership? The general manager, Mike, has clearly lost control of this location. The staff are untrained, unaccountable, and openly hostile to professionals who bring real money into the business. The customer experience here is beyond repair. To Lowe's Corporate: you are losing high-volume, loyal clients not because of competition--but because of unchecked arrogance, employee retaliation, and gross mismanagement. Your silence in the face of multiple complaints proves one thing: you no longer value your builder relationships. This location needs a full internal audit, top-down staffing reset, and mandatory retraining--immediately. Until then, it does not deserve the trust or dollars of any serious construction professional. read more

Terrible customer service. Never answered the phone and left me on hold. Didn't not fill the complete pick up order

One star is way to much Thay make you buy exspensive machine and if after 2 days dosen't work Thay don't rake any responsibility!!!!!!! Wich is a bullshit I hope some will take this people to the court to teach tham a huge lessons!! And the manager a tall guy with beard is very disrespectful and arrogant!!! This place are absolutely a scam read more

NIGHTMARE!! Save yourself a ton of headaches and do NOT order from this Lowe's location. If you order online and want it delivered, make sure they do NOT go through this Mid City store. I have had two failed deliveries - they never showed up. And now they're saying 2 items were delivered when they NEVER were. And NO ONE answers their phones and the customer service on the website is useless. Do not order through Mid City! read more

I ordered a range hood online to save time but when I opened box at home I could tell that box was already opened and missing power cord, manual, attachments. I tried calling but no luck phone keeps ringing. Trying to save time shopping at this Lowe's location turned out to be wrong decision. Will go to Home Depot next time. read more

Still horrible service, the cashiers can't be bothered to help with any questions... if you don't want to be bothered why work? I don't work here I don't know where things are located or what the inventory is. Terrible. read more

Service is gotten so much better. I remember time when they were quite aloof about they're helping you, but these days seem to be a little more comforting. I feel when you have a good job. You should make the company look good with your service service sales. read more

Worst Lowe's I have ever been to and I used to come to it a lot service has drastically gotten worse over time I put in a order for a delivery. And they messed up said order. Trying to reach out and call for a solution and they've had me on hold for more than 30 minutes it's so ridiculous. What if I had a client job to complete this day? Can't even reach out for help with this branch so horrible and rude. Go spend your money elsewhere. read more

Lowe's - Lowe's Phone number (35 minutes on hold) - Hardware Stores Near Me - Los Angeles, California

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Lowe's made a mistake on a delivery they separated it into 2 a delivery and a pick up because of a delay on their end. Their customer service department is not existent. They apologize for the problem but don't consider their error and but don't have anything to offer other than a date that doesn't work for you. There is no escalation path and when they tell you no one in customer service can help you - they mean it. Supervisors are detached and provide less customer service than the front line personnel and managers do not take phone calls. Wow business with them is truly transactional you pay they take period no business relationships at all. read more

I will never buy an appliance again at Lowes. I went in last week and purchased a dishwasher. I had my specifications and the salesperson told me that they are all a standard size. I asked her to check and she reiterated that they were standard size. I purchased the dishwasher - it was delivered this week. The installer was unable to install it because the water valve was frozen. He left the dishwasher and today I a plumber come to change the valve. Bottom line - the dishwasher is too big, in addition Lowes provided a cable that was for a washing machine and not a dishwasher. Horrible experience. read more

Love coming here they always have great customer service. Nice and organized great managers Ara help me out at the nursery department. I purchased a Valencia Orange Tree he help me out to pick. Great person The cashier very friendly thank you Caroline read more

This place has great employees ready to help! Why? Because of the great Management, Michale is always so helpful and ready to help. He will stop what ever he is doing to help me find what I'm looking for. You can tell the people like working here unlike the other pace .... read more

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The service at this location is beyond terrible. I came to get assistance with a particular light bulb for my refrigerator. I asked for help and waited over 15 minutes. The associate decided to help two other customers who arrived after I did. I spoke up about it and the other associates just stood there and continued with their conversation amongst each other. I tried calling the store to complain and I was again placed on hold for over 20 minutes. The store isn't even that busy to have your customers to be treated as such. The associates there are in need of retraining. I will never return to this location again. read more

After I purchased the washer in-store, I also bought it with the installation service to remove my old washer and install the new one. I conveyed to the sales associate with pictures that it was a stackable washer and dryer in a tight space. After looking at my photos, the sales associate confirmed they could install the new washer. The next day, the installation day, the installer arrived and saw that it was a stackable washer and dryer. Then, he tells me they don't perform installation services for existing washers and dryers that are already stacked due to liability concerns. Therefore, they couldn't install it. Why do I find this out now, after telling the sales associate the situation with pictures and having the sales associate confirm it?!?! When the installer left without installing my washing machine, I called Lowe's customer service to cancel my order yesterday (Sunday). After telling the to cancel my order I received oral confirmation that the order had been canceled. Today (Monday), I get text messages and an email from Lowe's telling me the order is on its way for delivery. I responded to the text messages saying that the order had been canceled, but I didn't get a response. Then, I called customer service again to make sure the order had been canceled. The customer service agent then apologized and told me the order had not been canceled. I asked him to cancel the order again and said to me that when the delivery people show up to reject the item when it arrives, the fulfillment center will then send out a notification that it has been canceled. I told him I didn't trust that my order would be canceled because I was told yesterday that it was when it wasn't. I asked if you could send me a confirmation email confirming that it was canceled. After placing me on hold for 5 minutes, he returned to the phone to tell me his supervisor said, "We cannot send you a confirmation email." This experience has been horrible, and as a previous customer who has purchased appliances from Lowe's, the lack of communication between the sales team at the store and the installation services is non-existent, which created more problems for me and, I assume, many of your other former customers. I will never use Lowe's again Home Depot from now on, and I am in the property management/real estate industry. read more

Pleasant employees, but items shown online and in stock are not necessarily on the shelf. Have to order, receive text messages that you can't read without an account, return to store two days later and deal with getting items from a locker. Too much work. And NO ONE answers the phone. I've managed to avoid Home Depot and Walmart for years, but I guess it's time to go there. read more

Whoever manages this store is asleep at the wheel. I called four times in a row today and was put on hold for 20 mins (each time), and no one ever picked up the phone. The least you could do is change your dreadful hold music. It feels like I'm at someone's funeral. read more

Don't even try calling the store. They put you on hold right away and keep you there. I last 15 minutes until I just hung up. Managers, please look into this. read more

Terrible store. The worst home improvement store I have ever been in. Chaotic, disorganized and awful service. This store used to be a good place to shop but that is no longer true. read more