Up front: I did not physically visit this business but was referred to them by my primary care…read morephysician. I developed eye floaters and periodical flashing lights in my left eye. This was concerning, so I visited my primary care physician on a Wednesday morning. He was concerned if there was a possibility of a detached retina and encouraged me to get an eye exam appointment in the next 24-48 hours. He suggested an opthalmologist and sent an urgent referral. He said to call the opthalmologist office to schedule right away. He also said that if I couldn't get an appointment to try an optometrist because if it's a detached retina, it was critical. I called the opthalmologist office and they said they did not receive the referral and that they'll call me when they do. So my next call was to the HMO's referral coordinator to ask what are my next steps. They found my referral and said they'll send it right away and that the opthalmologist office should have the referral in about 20 minutes. I called the opthalmologist office about an hour later and got their voice mail. Left a message that my primary care physician said this was urgent that I needed to make an appointment as soon as possible. I called again on Thursday and was told when their intake coordinator receives my referral, that she will call me. I called my optometrist but also had to leave a message. Needless to say, I got to see my optometrist on Friday and the eye exam didn't show a detached retina. I did finally receive a call from Family Eyecare Associates on Monday afternoon, and since I didn't need to visit, there was no need to schedule an appointment. Bottom line, I'm sure this business is busy, but does a referral marked Urgent make a difference? Who knows.

Quality care. Not a regular eye doctor business. They specialize in eye problems…read more Each doctor has his special area. There is a surgery center as well. Always busy, but they see you on time. Depending on what building you go to there is a variety of waiting rooms. All clean and dimly lit (for eye care). They work with a variety of pharmacies to help you get the best deal on prescriptions.

I have been seeing Dr. Devries and his staff (Louie is also great) for quite some time and cannot…read moresay how grateful I am to them. I have dry eye issues which were compounded by wearing contacts for too many hours per day. I have been wearing glasses with hopes to get vision correcting surgery. I cannot say enough good things about this office. They're being very cautious not to operate on my eyes until they're healthy. Additionally, some of the medicines are expensive. On my last visit, Dr. Devries took the time to help me by calling the Rx Rep and asking where the most affordable place to purchase it would be. That's not something I've experienced anywhere else! I wouldn't dream of trusting the precious gift of vision to anyone else. This team, and Dr. Devries especially, are THE BEST!

Took my grandma here to get cataract surgery. I would not recommend this place. Being that she is…read more90 I asked multiple staff members to believe explain that in detail so she could understand. The staff was very irritated when I asked. We were not told that Dr. Hiss would only be performing surgery not be her eye doctor. The staff members were wheeling her out the door within 15 minutes Of coming out of surgery. This surgery before her ran over so because of this the stuff had to be a little late to finish my grandma. They all made it clear that they just wanted to go home and weren't concerned about her well-being. He eyes are way worse then when she went in. I would look anywhere else before giving this place a shot. We now have to get more surgery at another doctor to fix this places screw ups.

I like the doctors. The staff is great (although confused every year by a cash pay client without…read moreinsurance) FYI: Don't be late. They only have a 10 minute grace period.

All of the techs and eyewear fitters are wonderful. But please fire Kim at the front holyyyyyy…read more She's insanely rude, talks down to everyone, berates them and acts like they're stupid. She is single handedly ruining your clients experiences. I listened to the other ladies at the front, they were all very nice to everyone and all smiles. Kim left a horrible taste in our mouths and is the reason I personally will not be coming back for my eye exams after the way she treated my boyfriend. He was nervous to come in as he has never had his eyes checked and she spoke to him like her was stupid and kept sighing like he was an idiot. Berated him for being 5 minutes late when we were actually 15 minutes early but no one was there to help him so we left and came back and she acted like we were idiot children (in our 30s by the way). Also, don't make appointments for 8am then not have the door unlocked for 8am appointments that's asinine. If she were my front desk and a clients first impression I would be incredibly embarrassed.

Dr. Hong has been amazing to help diagnose my daughter's lazy eye when she was 4 years old. My…read moredaughter is now 23, and finished her degree in English. Her office is always clean and the staff is friendly and helpful. Dr Hong has also seen her through her college years for which I am grateful.

Dr. Hong and her staff, 5++ stars! Highly recommend and we are lucky here in Reno to have her…read morepractice. When my son had the 'incident' we were a little confused about what to do. it was quite serendipitous that we already had appointment with Dr. Hong for two days later. He was accidentally shot in the eye with the desiccated Orby, and was fortunate enough that somebody on site had a family member that worked in an optometrist office. We got in to see her, and was immediately referred to Dr. Hong. Fortunately, there was no waiting as we had an appointment with her the next day. The office is wonderful, it is pediatric so clearly serves all of the youngsters. The staff put you at ease immediately, and there is plenty for the young ones and littles to do. The assistant that called us back was just wonderful. My son was quite nervous and scared, at 15. He would never admit that, and she was just very gentle and calming. Dr. Hong herself is amazing! She was so very thorough, disseminated a lot of information that was easy to understand. Made sure that he understood what was going on and understood what he needed to do to care for his eye. She explained everything so well, and really put us both at ease. An eye I injury can be really scary, especially to somebody so young with a lot of years ahead. She sent us out with clear directions, he was really good and following them. They had us back for a follow up and everything was looking better. We have yet to see her one more time for a final follow up, and hopefully close this file. For something that started out so scary, Dr. Hong put it at ease, and turned it into a far better experience than it could have been.

Dr. Hong is Da Bomb! Great bedside manner, thourough, and…read morelistens to her patients. Modern equipment and professional staff

I have been going here for about two years and am so thankful for them! My eye is doing so much…read morebetter. I have heard people say how the eye infections are so painful. Thank God that has not been my experience here! Dr Gahn is the best! I have stuck to the schedule and I can happily say that I had an eye exam and my vision has actually improved! Of course you have to put your effort in too in your commitment to a healthier lifestyle. I will alway thank God I was referred here for treatment!

As I was going to my appointment I literally couldn't find the place as it doesn't have any signage…read morewhatsoever except for the sheet of paper on the back door with handwritten name of doctor First red shady flag I walk inside the place is nasty Like a 1980s welfare line Another shady red flag Went filling out the paperwork which the lady at the desk help me fill out as my medical conditions wouldn't allow me to complete them alone And again verified that I am on Medicaid with no income and cannot pay for anything Medicaid doesn't cover and is this office visit covered completely I was informed yesterday was 2 weeks later I received a bill for $35 refraction Which Medicaid doesn't even cover because it is non-medically necessary I have glasses I have a an eye doctor for my glasses which is in my file And all they say is it's standard and it's in the paperwork... I was very clear and precise that I cannot pay for anything that is not covered by my insurance and I was assured everything was covered now it's That's the way it is you owe us When I called and said Go ahead and do what you're going to do Don't waste our time Don't harass me just take me to court and we'll see a judge we'll let them decide... Whoever goes there after reading this know that you were warned

Now located in the only Sierra Animal Hospital building, no longer Silverado…read more The one star review is not a reflection of the customer service. Their patient facing services are done professionally and with kindness and care. However, their attention to detail lacks. First, they are listed on my insurance website as an in network doctor. When I arrived and got through my appointment and was then looking at frames, they told me they do not take vision insurance. This was not communicated to me prior to my appointment, thus resulting in a larger fee than I should have paid for my standard co-pay. Second, I did not order frames through this doctor office considering the price was a little high for off brand. I instead purchased glasses online with the prescription that the office provided me. When I received my glasses from another company, they were horribly wrong. They gave me double vision and made me feel as though I was cross eyed. I confirmed the prescription that I entered online for the glasses with the prescription provided to me by the doctors office and everything matched. I called my previous optometrist office and obtained my last prescription given to me about three years ago. That prescription was significantly different from the prescription provided by this doctors office, more so than a typical decrease in eyesight or graduation of vision, the numbers were severely different. Not to mention when I arrived for my appointment I was shuffled from one room to another to another and back again because the assistant giving my eye exam could not see properly in the lighting. I question whether or not they are skilled enough to be performing eye exams and I'm glad I was not dilated at the time.

My prior review was glowing about the doctor and back office and extremely negative in regard to…read morethe front desk. My mother returned today for a follow up and the doctor had read the yelp review and addressed the issue with the front desk. Her experience today was completely positive and she felt the front desk person made a sincere effort to be pleasant and polite. Front office does set the tone for the entire experience and its good to know that this doctor cares about how his practice is experienced. Please leave a review if you visit. We now have an exceptional doctor and diagnostician who also has a pleasant front desk person. Great job;

Just came from my Walnut Creek opthalmologist who informed me that whoever did my cataract…read more surgery did a beautiful job. Got the same response from my Bay Area retina specialist. Thank you Dr.Komadina. You are one of the people I miss from Reno. Lovely work and a true gentleman.

Dr. Dennis is an excellent optometrist who gives you an extensive eye exam. She gave me one of the…read morebest eye exams I have had and then referred me to a specialist when the pressure in my eyes were a bit high which can lead to macular degeneration. She takes quality time with you to explain what she is doing and why vs., going beyond the usual eye exam I have had in the past. I recently renewed my drivers license and was able to have her fill out a vision form which I submitted in lieu of taking the vision test there, which shortened my appointment time at the DMV. I would highly recommend Dr. Dennis to anyone who is looking for a qualified optometrist in the Reno Sparks area. She is friendly and very accommodating with an office staff who are friendly and efficient as well.

A friend of mine recommended this optometrist for eye exams as I have a complicated history, and he…read morewanted me to see someone he trusted. Dr. Dennis is a very pleasant and knowledgable eye care specialist who opened a new office in the shopping center at the corner of McCarran and Pyramid. The exam went well, and she went over a number of options to help me see clearly. They offer different price options when it comes to glasses, so it allows for better flexibility. If you are looking for a pleasant optometrist to help you see clearly, make an appointment with Dr. Dennis.

Located in the Dessert Highlands Subdivision in Sparks is this Business Center. Just off of Los…read moreAltos. The majority of businesses here are of a medical nature. However, I did notice in the directory a general contractor. The problem with this business center is that the names of businesses are not easily seen. Making it hard to locate the business you are looking for the first time. Located here are dental, eye care, medical centers, Dialysis, physical therapy, and more.

Hands down, the best eye exam I've ever had. Dr. Sasson was very open to my request to have a…read morefollow-up to again review my very tricky prescription. Excellent service in the front office, too. Highly recommended!

The staff at Optic Gallery were very nice and understanding. Elizabeth and Vanessa helped me during…read moremy visit, and they were both amazing. I went in for an eye exam and to try out contact lenses, and they made the whole process easy and comfortable. They took their time and answered all my questions. Overall, a great experience.