I went in for a watch battery replacement and also had some rings to be cleaned. He did it very…read morequickly and on the spot was very friendly and was well priced.

Howhy and Ginger are amazing! They are very knowledgeable and friendly. Recently had an antique…read morereplica ring custom made and it is stunning. Great for jewelry design, repair and other related things. Highly recommend

Really stressful and strange experience with this place recently. Took in a watch of my deceased…read moreMother to gift to my daughter this Christmas. I was told I would get a call with the repair quote in a few days. When two weeks passed, I called and was told the watch was ready. And that it would be 200.00! I was shocked and said I had not received anything in the form of a voicemail about the status. The " manager " explained that he did call and that he would charge me 150.00 for my " misunderstanding " of the situation. I agreed to go by and retrieve it when I could. Upon further thought I decided to speak to the owner , Ron , who had been very helpful in the past. Everytime II called I was told he wasn't in. The manager would not tell me when he would be in. Later that day I got a call from " Ron " who was the manager pretending to be him . He laughed when I told him I knew it wasn't Ron He then offered for me to pick up the watch for "free" as it was Christmas ,,and told me it was repaired and running but he couldn't offer a warranty on it .I had a feeling that this manager was quite insane and definitely didn't want me to tell the real owner what I experienced so again I agreed to go pick it up. I sent my spouse in to retrieve it and he was given the watch. Its not running and this is the same day ! I believe the manager broke the watch deliberately and is definitely doing something to Watch Docs loyal customers. Beware of this place A complete waste of time . No pun intended.! This place is not a quality business with this horrible manager doing the repairs.​

Excellent service. Fair prices. They were able to bring one of my favorite Fossil watches back to…read morelife. In 2025, they got all new staff and really going the extra mile. Thumbs up!

5 stars isn't enough for how satisfied I am with Elite Jewelers. Excellent customer service,…read moreamazing varieties & selections to shop from. I recently bought a 21k gold customized name neckless of my newborns name and I'm absolutely in love with it. Thank you AJ and the entire staff for all your help! I've found my jeweler for life & you will too!

Overall service is top notch! I came just to have a chain repaired and they still treated as I had…read morejust bought 100k dollar chain. They did repair the chain and even had it cleaned. Gave it to me looking a millions times better. There show rooms are also amazing with huge selections.

I've had my eye on Eaton's for a long time to do some custom jewelry work for me with gemstones I…read morebrought back from living overseas. But a more pressing problem finally brought me in store - I broke my half marathon bracelet that I wear on a daily basis. It's delicate and required the services of a proper jeweler to repair. They did great work and browsing the cases while I waited to drop off my bracelet gave me even more confidence to work with them on my other custom project. The shop requires you to buzz in. It's small but highly personalized and both times I was there (drop off and pick up) it was busy with customers.

I came in today to get a few rings resized and it was a very easy process. Everyone working was…read moresuper nice and helpful. I would 100% come back for jewelry needs in the future!

I've known them for 11 years and have done several repairs and custom pieces with them over the…read moreyears. Always a great experience. They're honest, reliable, and you can truly trust them with your jewelry. Everything was done on time and with a lot of attention to detail. If you're looking for a jeweler you can count on for repairs or custom work, this is the place. Highly recommend.

AMAZING CRAFTSMANSHIP! And fantastic rapport with customers! I cannot recommend Custom Jewelers of…read moreRichardson enough! This business is a family legacy and woman owned! I had a custom engagement ring made for my fiancé, and I felt very safe and respected by the owners and her family. A big shoutout to Julie the owner for making my vision come to life just through looking at the sketches I gave them. My fiancé's engagement ring came out even better than I imagined! Lesbian friendly! I'm calling on my local LGBTQ+ community to support these amazing jewelers and metalsmiths!

Googled a nearby watch store and this business came up. Took a vintage watch to have additional…read moreholes punched holes punched in the band. Joseph was helpful and accommodating. Will return for future needs. Thank you, Joseph!

Very professional and accommodating for quick service…read more Reasonable prices for a battery and watch band. Thanks!

If I could give 0 stars I would! Gem was a referral from a family member and they were great…read moreduring the initial sales phase (the money taking phase). Ultimately though we DID NOT have the same experience that our family member did, I guess because we were unhappy with their work product and we had to go back and attempt to take advantage of post-sale service. If you are concerned about your jewelry store standing behind their work, you really should go somewhere else. We went in to have a tension ring re-sized, which they claimed they could do. We paid over $1000 for the resizing, and within 3 months the stone JUST FELL OUT!! Luckily after an hour or so on our hands and knees we found the diamond. We took it back for them fix it, which they did, for another charge of several hundred dollars. Guess what, almost immediately the stone became loose again. I gave them one more chance and to their credit they did not charge for the 3rd try. But within weeks the stone actually FELL OUT again (see picture). I went back in again, frustrated as you can imagine but calm, and they said they would stand behind their work BUT their work WARRANTY DOES NOT COVER THE DIAMOND EVEN IF their work caused the stone to fall out and lost forever! What kind of comfort is that? Are they afraid of their own work product resulting in lost stones apparently? But I digress, Gem now claims that the ring style is the real issue, not their work! They say that tension settings are an inherently unreliable mount. Really? I don't think so because my wife had this same tension ring for over 10 years and experienced absolutely no problems at all. I kept telling them but to no avail, it's not their fault. In the end, I simple asked for my money back because they didn't do what we paid them to do! But, you guessed it, they would not accommodate at all, and had the audacity to tell me to go somewhere else and still kept my money So that is my recommendation to you, GO SOMEWHERE ELSE!! There are dozens of reputable jewelry dealers in the Dallas area that can sell a ring, but only the better establishments stand behind their work, and Gem is NOT one of those retailers.

A few years ago we were looking for a jeweler to replace my engagement ring. We happened to come…read moreacross Gem Classics after lunch. On our first visit, we met Gabe. He was extremely welcoming and knowledgeable. When we got married, he customized my beautiful wedding band and also was able to repair a family heirloom, which was part of my wedding gift. We feel like family on our visits. I highly recommend Gem Classics.

I have had a number of items made or repaired with great result. would go to no one els.read more

They created a custom engagement and wedding ring for my son. It was stunning. Fairly price and on…read moretime. Couldn't have asked for more.

I cannot recommend R.W. enough…read more Please save yourself some time and seek him out first. I wasted hours checking out bigger chain jewelry stores (everything was overpriced) and other several other family owned shops (the quality was MUCH lower and felt like a pawn shop). R.W. takes out the guesswork, is not pushy, and will give you options for what you actually want instead of trying to upsell you on something you didn't ask for. Not to mention - he has access to the best looking diamonds I've seen!

Robert goes the EXTRA step for the customer…read more He never tried to SELL me anything, he just gave me the time to TALK and he LISTENED. I will never forget that he spent our first meeting just listening to what I was looking for, then created a personal slideshow for myself with options of what I was looking for...again, EXTRA step! Ended up purchasing a BEAUTIFUL diamond for my fiancée..and she gets compliments on it constantly. And his price? WELL BELOW ANY DIAMOND STORE... Hands down, the best kept secret in Dallas.

This is the only place I'll go to sell jewelry anymore. I received almost double what I expected to…read moreget. It's a family owned shop that gives fair and honest prices.

My exchange with Dean was quick, easy, comfortable and transparent. I used the Yelp Quote system…read moreand sent out a request at 3:30. I received a price for a gold coin within a few minutes and was walking out the door within an hour. The only hold up was me driving down there! I spent about 5 minutes in the store and was immediately attended to and had my request processed in a flash. At no point was I hassled, or pressured into anything I didn't want. This was an ideal experience and I'd recommend it to anyone else looking to sell gold or jewelry.