Brandon was really friendly and professional during the whole process. He provided regular and…read moretimely updates throughout the whole process, and he and Monique got the loan to close in under 2 weeks! Throughout the whole discussion he listened to my concerns, provided ample options and feedback for all of them and was not pushy whatsoever. Highly recommend!

emortgage capital representative clark livingston made the refinance process easy and saved me from…read moremaking a bad decision. he is a pleasure to work with and who i will refinance through, henceforth. thanks clark. john weyers.

I recently purchased a home and used OC Mortgage Solutions services. As a first time home owner,…read morePam worked with me and provided amazing service and high quality of work. She was able to answer every question I had and helped make the most of my money. Even a month after closing, she still answered any other questions or concerns I had. 10/10 would recommend

I was referred to Pam at OC Mortgage Solutions by a friend to help my daughter and I get into her…read morefirst house. Pam was very professional and and genuinely a very nice woman. From the first time we spoke she was very thorough and professional . Even though this is not my first experience with a lender, she was by far the best. Communicated every day on interest rates so we would know the best time to lock the rate. Quickly responds to questions and made this seamless for us. I appreciate her help and will use her again when it's time to refinance.

Steve Lopez at Clear Mortgage Capital caught my attention because he advertises lower rates…read more Unfortunately, that turned out to be misleading, as there was no follow-through once I actually engaged him. After I sent him my financial documents to get pre-qualified for a property I was submitting an offer on, he stopped responding. I followed up multiple times by email, text, and phone. When he did respond, he repeatedly said he would call me back, but he never did -- this happened twice. Because of this lack of follow-through, I lost the opportunity to move forward on a triplex I was trying to purchase. He only reached out again after I contacted one of his colleagues. When I later called him back, he again said he would call me in a few minutes and never did. At that point, I stopped reaching out because none of his promises were kept. This experience was extremely frustrating and unprofessional, and it cost me a real opportunity to purchase a property. I will not be using this lender for any future transactions.

Although we ended up choosing another lender for our refinance I had to write this review!…read more I emailed James and spoke to him over the phone a couple times during our refi process. In short, I felt like I was talking to an old friend. He was clear, patient, easy to talk to and incredibly helpful through the process. For any future loans he will be the first person I will call. Thank you James - you are sincerely appreciated!

As first time homebuyers, we knew nothing about the loan process. Mina was recommended to us by our…read morereal estate agent and many of our friends used her when purchasing their homes. Working with Mina was a dream! She explained everything simply for us and showed us different options to financing our loan that could help us save money up front. Mina is quick and responsive. She turned around our preapproval within 24 hours! I highly recommend working with Mina and her team fo your mortgage needs! We will be referring her to our friends and family.

Mina was absolutely amazing to work with. We were referred to her by our agent, which turned out to…read morebe one of the best decisions we made. From our very first call, we were extremely impressed with her knowledge and professionalism. She took the time to truly get to know us and understand our homebuying goals. As first-time homebuyers, the process was entirely new and, at times, overwhelming. However, Mina has a calming and reassuring presence that helped alleviate many of our concerns. She was able to help us close on a very tight timeline, which made our offer stand out. She also turned around mortgage scenarios quickly for multiple properties we were interested in, with varying financing options--sometimes even multiple times in a single day. Every time we spoke with her, she was transparent about the process and clearly communicated next steps. Thanks to her diligence, she was able to lock in our rate just before they increased significantly, which we are very grateful for. She was always available when we needed her, and we truly could not have asked for a better lending partner. We look forward to maintaining our relationship in the years ahead as we settle into our new home.

Impeccable Communication & Professionalism!…read more Jennifer was instrumental to having our offer accepted. She guaranteed a quick turnaround for closing and was immediately available for help during the entire process! If you look at all her other reviews, it's a no-brainer that you reach out to have her represent you. She's transparent, knowledgeable, easy to work with, and will provide you with as much information possible to make informed decisions. If she's unable to answer your questions, rest assured that she will find someone for you! It's impressive how she maintains the same level of service for all her customers--you won't regret it!

Jennifer was instrumental in helping me purchase my first home. I cannot say enough great things…read moreabout her and how easy she made this process!! She helped me lock in a great rate and helped make any hurdles or bumps in the road as smooth as possible. I cannot recommend her enough!!! Thanks Jennifer!

Top rate lending bank. Although I have really a really good credit score. I would recommend asking…read morefor loan officer Ryan Smith. He'll get your loan to the finish line. And he'll be on top of everything. Including communication. He's a great asset to West Capital.

Honestly, this was a much smoother process than I expected. Nicholas Falini and Mari Ungos were…read moreboth great to work with and made everything feel pretty straightforward. Nicholas was super quick with everything and didn't waste time going back and forth. He explained things clearly, got right to what mattered, and that made it really easy for me to make decisions without second guessing. Mari stayed on top of everything behind the scenes and kept things moving. Anytime something came up, she was already on it, which took a lot of stress off my plate. Overall just a really solid experience. If you're going through a loan and want people who are responsive and actually make things easier, I'd definitely recommend them.

Honestly, my refinance started off pretty stressful, but Angel Chavez completely turned things…read morearound. He stepped in and took over my loan and from that point on, things felt much more manageable. He was always clear, easy to talk to, and kept me in the loop. He also made sure the original terms I was quoted were honored, which I really appreciated given how much rates were changing at the time. We closed on time and everything went smoothly in the end. I'd definitely recommend working with him. I'm really grateful for his help and would absolutely recommend him.

First off, I did close on my home (a day late) and the rate I received and what I was offered was…read morerelatively good. Also I acknowledge that there are parts of the process that are out of the control of the loan officers. These are not the reasons for the poor review. I worked with Angel Chavez and Marc Dorado and my process couldn't have been more frustrating. I was working on a tight timeline and was ensured that the process would be expedited. For over two weeks I waited for the appraisal. I understand that the appraisal is done by a third party company but what bothered me was the miscommunication and straight up lies from Angel and later Marc (his manager). After the appraisal was done, I asked Angel when would the report come in. He said tomorrow. Then I check tomorrow, he says end of day. I message him end of day, he says it should come after the weekend. I check in after the weekend, still nothing but he says it should be there today. Next day, same thing. He couldn't be honest and just say he didn't know. I requested expedited service and asked Angel I paid for it. He says yes, I paid for expedited. I call him later that day, he says there is no record that I paid and that this job wasn't available to be expedited. I ask him why he lied to me. He can't respond. For whatever reason he could never give me a straight answer and instead would always give me false hope. I would have much rather he just said he didn't know and would update me. Enter his manager, Marc. Same schtick, makes promises that the report will come in and that he will update me. In our first conversation he even said, the report will come in the next day. I said I didn't believe him and when the report still didn't come in the next day, I didn't even get a courtesy update. I hear nothing till I contact him. At one point, I'm extremely upset and Marc tries to calm me down by ensuring that even though the appraisal is taking a long time, closing is still far away and I shouldn't be so upset. It was truly insulting to try and use that logic on me since I had other contingency deadlines to meet and even though we did close, it still ended up closing a day later than expected. So yes, it all worked out in the end. I closed on my home and am living there now, but the experience working with Optimum was unacceptable. It must be in their training to keep making promises since they both did it. I couldn't believe it kept happening and the whole process was extremely frustrating. Again, I understand that a lot of what happened was out of their control. The appraisal company is the one who really dropped the ball. Still, the reason I got frustrated is because Angel and Marc never just said that they "didn't know" or "hopefully the appraisal will come in but it might not" or something to that effect. Instead they overpromised and then underdelivered and then neither would give me the courtesy of an update until I asked. I don't think they misled me on purpose but rather gave assurances they couldn't keep. Every time it happened, I got more and more flustered and that's why I had such a frustrating experience.

Worked for Kind Lending at Glenn Stearns' estate (owner of Kind Lending) in Pelican Hill. Behind…read morethe luxury is a cold, careless operation. Leftover party food is handed to staff like it's a perk. Employees are forced to work in the rain. People are hired and fired without warning--no regard for families or livelihoods. The so-called "Chief Kindness Officer" is anything but. There's nothing kind about Kind.

I suggest avoiding them at all costs. My loan was transferred twice but they still had it as theirs…read moreso their servicing agent Loan Care was borderline harassing me about non-payment (even though I've been paying their assignee). I opened a case with their servicing agent and submitted all the paperwork. Weeks go by without any results (while they were still calling me about payment). When I gave them the case number and asked to speak with someone higher up, they just say my case has been transferred to an expert to resolve without providing any further info. Weeks go by before my mortgage broker finally called his contact at Kind and things seem like it was getting resolved. Then I receive a correspondence that they were transferring my loan to the first lender they transferred to but it should have been the 2nd one, the correct one. Here we are, good 4 months later...

Helen and her team go above and beyond. Helen is very responsive and honest. She was patient,…read moresupportive and understanding of our unique situation. We met about 13 years ago, she helped us get our house for the 1st time. We reconnect just last month and fortunate and happy we did. We are happy with the outcome and will continue to do business with her. Thank Helen! Blessings!

As first time home buyers we were unsure where to start, luckily we were recommended to reach out…read moreto Helen. She made the entire process from start to finish so easy. Kept us updated and answered all of our questions. I would highly recommend her to anyone who is looking to buy. We were extremely happy with how fast everything went once we started.

From start to finish, Michelle and her team were awesome to work with! She made sure I got the best…read morerate. They were prompt and responsive to any questions I had. I appreciate that they took the time to explain what was happening every step along the way to reassure me and makes me feel comfortable. This team is very organized and detail oriented. I had to change in the middle of the process and there was no questions or hesitation to my request. She also gave me great suggestions to make sure I would not pay additional fees. We were still able to close pretty fast to the original commit date. I worked with many brokers and they exceeded my expectations. I look forward to working again together some day.

I have been trying to get a hold of someone at Loansnap but nobody returns phone calls or email…read more Website is down since Aug of 24. Can someone please reach out to me please. Brian D