Thinking first into the past and comparing it to the present. They are having supply issues but are working on bringing this issue back to previous levels. Example: we needed felt and asked the employee for help since neither of the 3 pieces were right for th e projects. She said the boss was aware and trying to get shipments more often. Took our number and promised to call when next delivery came. Staff seems to really care about customer. Since they are the only craft store they could easily blow you off. read more

As people continue to shop online and avoid in person buying..situations like this confirm it. Managers, asst.mgrs, etc..mainly are there to schedule associates, open and close the door. Sign says "buy one get 2nd 50%off"..get to the register the merch rings up as "clearance" and would not honor the sign they were all under...I. sure they will be next to bite the dust..taking my business to hobby lobby next door!! read more

Tara gave me absolutely amazing service today! Her expertise in sewing and sewing machines made me feel confident in my selection of machine. There was a problem at checkout where a voucher I earned was not working properly, and she creatively deduced how to solve the issue. With the discounts, deals and coupons Michaels offers, along with the customer service Tara gave, I feel confident I am getting a good value out of what I'm purchasing and am sure to be back. Thanks, Tara and team! read more

They will ruin your credit if you use their credit card!! I'm a graphic designer that frequent Michaels a lot for craft and art needs, so i thought hey might as well get a card. I lost 76 points from 1 missed payment because THEIR ONLINE PAYMENT SYSTEM WAS DOWN! YOU CAN NOT PAY IN STORE OR IN PERSON!!! It took me 2 days to finally get my payment to go through (again because of their website no fault of mine) and they reported me to the credit bureau even after confirming the known website problem! I paid off my card and closed my account immediately! Michaels is a horrible company with horrible customer service and no one is American when you call in. I can't understand them and they can't understand me. DO BETTER MICHAELS IT'S THE CONSUMERS KEEPING YOU IN BUSINESS NEVER FORGET THAT!!!!! read more

I was anxious about a new project and wasn't sure how to approach it. I met your team member Tara H and she was so kind and patient with me. I tried the recommendations and my project came out great. She was friendly and made me comfortable to talk it all through. Thank you Tara. read more

Beware of this location. I'm honestly surprised it's still in business. Customer service is by far some of the worst I've encountered. I asked a simple question to two ladies up at the front of the store and was given a very snarky response including eye rolls in return. I ended up leaving this store with nothing even though they had what I needed. Went down the street and purchased my items elsewhere. read more

We came to this location because the one near our house was closed and out of business... Pretty sure this one in closing soon... the shelves are pretty sparse and the store is a complete mess. It just has the vibe of a business that's about to go under . The employees don't seem too happy... read more

I had bought a cheaper poster frame spent $30 on it for work. When I went to unwrap the plastic off the frame I noticed the plastic was cracked. I returned to the store 2 days later with my receipt, told them the situation and the cashier gave me a little bit of a hard time. she was saying it's against the store policy to return it because it was broken, even tho I explained I purchased it in that condition. I told her I was willing to exchange it for one that wasn't broken. She told me there were 3 in stock. I went to look for it and couldn't find it anywhere, I asked an associate working in the framing area and she told me it was out of stock... then in order to return the frame I stood in line no joke about 10 minutes while they let other customers get rang up and pass me in the line because I had a return. Very poor customer service and they definitely do not have a customer first mindset. It's disappointing because I'm an avid customer but this was a huge turn off. The woman who helped me at the checkout was pleasant but the original associate who I talked to had a very aggressive attitude, although she was customer servicing her tone was a bit harsh and very unfriendly. read more

Wish I could give zero stars. Staff is rude and not helpful at all. I go to pay cash and they told me they don't have change on Black Friday. How is it possible you do not have change on the busiest holiday shopping day?! Safe to say I left and went to another establishment and spent triple. Don't know how this store is even in business. read more

False advertising. I saw something in store and went home to check to see everything I would need. Went online to purchase (found out 50% online but only B1G1 50% in store, that alone is ridiculous). Tried to purchase online and pick up in store and it says not in stock at this location so I called and they told me since they only had one they wouldnt sell it to me. That they save those in case someone walks in. So I tried to purchase online and have shipped to me and kept getting an error code. Called main customer service number and customer service rep also got same error code and said I couldn't purchase it. He emailed it to someone in a different department and told me to try again in 24 hours. Ridiculous amount of time spent to have that outcome. I figured I wasted so much time on the phone and online that I might as well waste a few more minutes and write this review. Still can't believe different sale prices in store to what is online.... read more

The girl in the framing department needs a lesson in customer service. I went in as I wanted to see the options for framing and matting. I just wanted her to show me options but she was too clueless to do this. Looked at me like what I was asking was out of the question and I needed to go online and do it. I explained again that I just wanted to see the options as I couldn't get an idea online of the materials and that I would then place my order online once I knew what I wanted. It's like I was speaking a different language to her. She just stood there like she had no concept of what I was requesting. Do better Michael's. She lost you a sale and all future business for sure. read more

purchased a customized frame for my son's graduation picture and it was done the same day yesterday. thanks to Steve. they also have deals on ready to use frames. read more

the worst customer service I've ever experienced. The manager (gray-haired lady) is the most condescending person. She gets in the face of her employees and tries to intimidate them. She's aggressive towards the customers, including myself. I've made several complaints about her but nothing is done. I won't shop here anymore. Hobby Lobby and Joanns are in the same parking lot. They are so kind in both of those stores and super helpful. Michaels needs to get a new manager. I won't shop at this michaels anymore. You've lost a long time customer. read more

Decent store.... Its clean... easy to get around in... very friendly framing employees... But the employees at the check out stands.... just WOW. Actually, I have only dealt with two females that are cashiers. One was incredibly rude, on two different occasions - pretty sure she is annoyed she has to help anybody... and the other was just REALLY weird. Really, really weird. Now that Hobby Lobby is open, I will probably head over there instead... prices are a bit cheaper and so far I havent come across any overly rude or bizarre cashiers. read more

By far the worse costumer service. Not sure how this place is still around. The cashier was friendly but the manager and her co worker had bad attitudes. Last time we shop at this store. read more

They do have a great selection here, endless options for every crafting project you can imagine. Prices are great, especially since you can always find a half off coupon online. Not too busy and the service is great here too, very helpful. read more

Horrible customer service. I called multiple times and was put on hold for more than 5 min every time. Every time I called back, the guy answering the phone would make up some excuse and put me back on hold. I decided to call the Aliso Viejo location and someone was able to resolve my issue immediately. Unless you need run in for something quick, don't waste your time here. read more

Michaels - Arts & Crafts Near Me - Foothill Ranch, California

First things, this is one of my daughter's favorite store, she is 15 and love to do arts and crafts and being creative. She always finds what she is looking for for all her ideas. For me, I decided to repaint a wall case wooden display and I went to the store for a few different colors of paint (Dessert Tan, Navy Blue and Black), primer and brushes. Even though I did not find all the exact colors I needed except for the black, I did find something very close to the other two colors. I'm giving it 4 stars because even though the store had a lot of variety of different colors according to the shelves pricing labels, most of the shelves were empty (It could be because of the whole pandemic and deliveries are slower than usual). May be I should've order them online, but I just did not want to wait jajaja. But I'm happy with what I got. Colors are nice. Store is clean and neat, staff are following all the COVID 19 regulations. Lost of parking. Haven't had any issues here at this store. I can't really say much for the staff, I don't really ask for help, I just walk around and eventually find what I'm looking for lol. But I can say that the cashiers are friendly, I usually try to make a small conversation while I'm paying, and they do respond very kindly. read more

Went here for a custom matting, and the entire process was horrible. Poor customer service and poor finished product. I can't use the matting I received. Don't use this location for framing needs. read more

I was told I could return a marker I purchased that didn't work. The marker doesn't do what it is supposed to do. So basically they sell items that don't do what is described on the bottle. Last time I buy anything here. Then one of the girls said "she's returning that for that amount??" read more

Michaels - Arts & Crafts Near Me - Foothill Ranch, California

my sister: "i hate that im constantly reminded that there are babies in this world" michaels employee: "i know right sometimes im so glad im gay" Absolutely made my week. On another note 12/10 customer service here. Everybody is super kind and helpful. Makes my day every time I'm here. read more

Shopped early Saturday morning. Walked in and was immediately greeted! Nice! Couldn't find exactly what I needed when an employee asked me if I needed help. (Clearly I was looking lost). She took the info I had and went to check the stock. In a short time she was back telling me they didn't have any more in stock but offered to call surrounding stores to see if they had any. When I checked out the cashier asked me if I had found everything ok. And when I left, told me to have a good day! Overall, way above and beyond my expectations. Nice to feel valued and appreciated. read more

This place is the bees motha f'in knees. I could have sworn I wrote a review of this place. I'm always here! Yelp, are you stealing my reviews??? When I moved to OC 3 years ago, I hit up Michaels first for the artificial floral arrangements you'll see around my house. I can't really sustain real plants so this was the perfect place to go and all of their stuff is usually 50-75% off so I scored. I was here again yesterday shopping for my first Xmas tree. Yes, folks I've never had a tree before and this year, I got one! Michael's has some amazing ornaments and xmas tree decorations. I just wish the skirts were cheaper. I'll have to improvise with some fabric. The staff here is super friendly. I've always been able to get all the help I need which I love because if I can't find something I get annoyed. Adore this place. read more

I love Michaels for my annual Christmas decor shopping. They have the best chrysanthemums of all colors. My tree's colors are rose gold. Unfortunately, they run out so fast. Last year, there were barely any left after Thanksgiving. This year, I thought I would beat the crowds and did my shopping before thanksgiving. That didn't help much. I hope they restock because everything is so good. I bought a number of beautiful garlands too this year. So, if you are hoping to do any Christmas shopping here, go now or it'll be too late. read more

Probably the best Michael's I've been to, ever. Not everyone who works here is dead inside. Also, the cutting counter was not busy after work whereas at other locations, it's often a 30 min wait. The lady at the cutting counter was super friendly and pleasant. She helped me efficiently and willingly confirmed the discounted prices on the materials I had picked up. But when I went to get spray paint which is locked up (to paint over little pumpkins and gourds), I encountered someone giving a customer craft tips so I quietly stood by and scanned the spray cans behind the glass, waiting for them to finish. The customer observed me waiting and asked the employee if she wanted to help me first. I happened to glance over at the comment, thinking I'd say "Oh no, I can wait" but instead saw the employee side-eye me, locked up the paint cabinet and went back to chatting with the customer. (I was wearing a work dress and looked un-hoodlum-like, I thought!) When they finally wrapped up, I got a "Did you need something?" as if annoyed I was there. I explained what I was I was trying to achieve with as little paint as possible whereupon she simply pointed out the smallest can of paint they sell. I did not get the same helpful tips or pleasantries the other customer received. The guy at the counter was pleasant as well but the above is basically the best you could hope for at a Michael's. Oh well! read more

Today I went to Michael's to return an item I ordered online . I was sent the wrong item but the correct item was listed on the receipt. Because of this, they refused to return it. Made absolutely no sense. So I am out the purchase price and the shipping. I left the purchases I was planning on making at the counter and left the store. I will not be returning nor will I be ordering online. There are too many similar stores in the area with good customer service to ever deal with Michael's again. So if you plan on making an online purchase, do it at your own risk! read more

MICHAEL'S HAS LOST MY BUSSINESS. We came into the Foothill Ranch location for their advertised sale on holiday décor, and found two July 4th buntings. All of the endcaps in the front of the store had signs that said "50% off all red white and blue décor". Your cashier scanned the items, but the prices were rather high, so we mentioned the discount signage. He began to argue and refute us, in a less than respectful manner, never checking the price, just debate. I put them back, and double checked the sign on the endcap where I took them. I came back where my wife was checking out and quoted the signs. Your cashier began to retort and argue in a rather disrespectful manner. When I said it's false advertising not to honor the sale, he broke off into a political tirade, disrespecting us, your company, and our country. Among his MANY snide quips were "take it up with corporate, this is just a job for me" and "Welcome to America, everything is false advertising here." I am gravely shocked that Michael's would have such disrespectful and offensive employees. I can only assume you hire these people to represent your corporate values: 1) Disrespect to customers 2) Disrespect to our country 3) Bait & switch pricing. Thus, I can no longer justify doing business with you. MICHAEL'S HAS LOST MY BUSSINESS. read more

I shopped at Michaels in Foothill Ranch on Portola Pkwy. I bought two rubber stamps, that my wife Diana collects. One said, 'Merry Christmas' with some leaves under the two words. The other said, "Cold Noses warm Hearts' with a picture of a dog's nose with a smile and some whisker's. The third item was; Bell's Gourmet Popcorn Factory. this cool is about 1 foot wide, in one window a snowman is making popcorn, and in the other two windows, popcorn is going around like a carousel. I have a sister who collects the houses, and displays' them on her fireplace mantel, all lit up. At 60% off, that was a cool deal! Robert H. read more

Great customer service ever! Thanks for finding my wallet :) this is the best Micheals location for shop! read more

Michaels - Arts & Crafts Near Me - Foothill Ranch, California

Brandy was amazing. I was late for a birthday and needed to gather things for a craft and she came with me to find everything I needed quickly. read more

Went here looking for a few items I needed to finish some projects at home an left with everything I needed plus some very useful tips an ideas given to me by Ashley. Typically I'm not the type to write reviews but the experience I had at this store an the outstanding service provided by the employees who work there is absolutely worth mentioning. No doubt I will be shopping here again read more

I work in retail, and I completely understand the chaos that Covid-19 has caused, and how hectic a store environment can be. However, my entire experience at this Michael's last Sunday was the WORST trip I've ever had. I had a very straightforward exchange (6 skeins of yarn for 2 different ones). My transaction was split up into FOUR different transactions, the cashier (I believe her name was Carmen?) took 5 different phone calls while helping me. I was standing at the register for probably 20-30 minutes, as she kept making mistake after mistake, and having to give me 3 refund cards because she chose not to return all of the items on one transaction. I try to be as patient as possible with retail workers in these times, but this whole experience made me want to rip my hair out. read more

Thank goodness for Topher! I needed a frame for a canvas painting and he went though all the options and helped me choose the best fit. It was not made to order but he was still willing to help frame it! Thank you for your great service. read more

Love to walk around here. When I do I almost want to create a project just because of all the ideas you come up with when you're in here! Love the coupons and prices are decent. Plenty of fun seasonal decor to choose from. The people are nice but not too much interaction with customers. Lots of parking available. They also have a good clearance section which I love to check out! I found a handful of gifts for the holidays at rock bottom prices! The aisles are a little crowded but which all they have here, it's no wonder. It's like treasure hunting read more

My daughter is into art and so we are always looking for supplies. This location of Michaels is so far her favorite. It's always tidy and they have a great selection of pretty much everything. This last time and the time before we were in we were helped by Noah. Noah was super helpful and very courteous, she even got my daughter to talk which is a task in itself because well ....teenagers. Again great store, can't recommend enough!! read more

Steve the manager is mishandling UPS dropoff packages. Upon dropping off a package there should be a drop off receipt provided, usually through text or email. Steve skipped the process and didn't do it. After he's trying to end the conversation I tell him there is a confirmation of receipt required. He has already closed out of the program without entering my info so now he cannot provide. He scans the package again but now there's notification the item has already been scanned in the system waiting for pickup and cannot be re-scanned. Most employees know how to do this. Instead of taking responsibility for his error he blames it on the system. This is troublesome as it could be many situations he doesn't accept responsibility. He tells me I can take the package elsewhere because he can't deliver proper service. This is also incorrect as the package is already in the UPS system and will not scan in at other locations. Managers should be better than this. read more

Brandy went above and beyond to help me. She helped me find and get some copic markers. She also kindly let me back in 2 minutes after closing time because I had an issue with an item I purchased. Even though she had to prepare for the store's closing, she went the extra mile to help me out. One of my coupons wasn't properly applied to my purchase so she had to manually redo the entire purchase for me to make sure I got the best deal. She was very friendly, professional and helpful! I would definitely recommend coming to this Michaels! read more

So frustrated. Beware in-store pricing varies drastically vs online pricing. Went to get something framed, even had a 70% mailer coupon. Did some browsing online first which gave me a ballpark of a price range. Store associate literally quotes me TRIPLE what I had in mind. Then they gave me generic BS "pricing differs in-store" blah blah excuse..... Guess where I'm never shopping? This place. read more

HORRIBLE EXPERIENCE AND TERRIBLE CUSTOMER SERVICE! I came in looking for one specific item and the 1st person was kind but didn't know. The 2nd person attempted to help but she kept questioning why I was going to do it that way. It was rude because I had no clue what I was talking about because I've never done what needed to be done. So instead of her questioning me she should have helped clarify. Well they didn't have what I needed. So after 20 mins I did my own shopping for other things I needed. The cashier is who I had the biggest issue with. She looked like she could care less about her job. One item rang up as 50% off but the sign showed 60%. She told me to go and take a picture, I did and upon taking the photo I discovered the issue. The promotion had expired. But it's their fault for still having the sign up, therefore it should be honored. She was clearly upset in doing so. It's common sense to take care of your customers! And 10% isn't gonna hurt you. It was honestly ridiculous the way she was acting because she didn't want to do it. At the end of the transaction I got upset and started saying how terrible the customer service was today. And all this girl could say was "I'm sorry you feel that way" NO. That's now how you respond! Be a proactive listener and empathize. I didn't yell or curse. She didn't care what so ever. Michael's do better. HORRIBLE experience. Walked over to Joan's, was greeted right away told her what I was looking for, she told me the aisle it was in, and bam! There it was. Thank you Joan's! read more

This location has horrible customer service. I do craft blogs for companies and frequent this and other Michaels very often. I have even seen 2 customers (at different times get in arguments with employees due to the employees being rude or non helpful ( in 1 case the employee gave the wrong information to a customer and when the customer nicely corrected the employee the employee was very rude and said well how am I to know where everything is). I have never been greeted with a friendly hello, I have never even seen a employee smile (except for the new young male cashiers upfront, they have never been overly friendly but they have never been rude as I have seen many of the older women that work there, and I have never never had anybody come up to me and ask if they can help me find anything. I had planned to write this review due to my service today and when I read the other reviews it is very obvious that this location has a problem with horrible customer service. I sincerely hope that Michael's corporate office read these reviews and see that due to the fact that hobby lobby and Joanns are within walking distance at this location needs a customer service overhaul. read more