As far as RC cars, if they don't have it, they should be able to get it. Good service, and Collin, is an absolute wealth of knowledge. He splits his time between this store and the one in Batavia. He has helped me countless times in building, fixing or upgrading rigs. Good crawler course there too. Not huge, but enough to test all but the high end comp rigs. as of this review, it's $10 all day. read more

I'm not sure what the negative reviews are about. I shop here all the time for my RC cars and it's always been positive every time I visit. The people I've talked to really know their stuff and are able to answer any questions I have. They even have a lot of parts that aren't online available in the store. read more

Bad customer service. When I was there the kid in charge seemed bothered by me asking questions about merchandise and the quick short responses seemed dismissive. I can't read his mind but you'd think you'd be aware of how you're coming off to a customer shopping at your store. Prices aren't great for Gundam either. You're better off going to Amazon or other hobby stores. Probably wouldn't shop here again unless I really needed it. read more

The people that works here do a great job on fixing my traxxas Xmax. Thank you guys for all your hard work.

Service was great Mike and summer were very helpful they help me fix my Rc Cari highly recommend coming to this store service was great!

Service is good. Always greeted when I walk in. Workers are friendly and helpful when learning different things about your hobby. Great little hobby store! read more

Rude customer service. Hung up the phone on me! Will never deal / buy from again! Unprofessional drama queens

Been here multiple times in the past, and I've always been pressured to buy something. Instead of answering my questions on how to budget, they just try to talk me into buying something. They're not true hobbyists, they just want to sell you something that you don't even need read more

Awesome hobby shop! Lots of cool stuff here and best of all everyone was wearing a mask!

I live 3 miles from this hobbytown USA store .I build RC cars and trucks and most of my rc are considered nitro powered, but ever time I'm there they have young kids running the counter that are not very knowledgeable or experienced. I'm always looking for common parts like clutch spring, spur gears, or even bulk heads as simply as possible and their response is ,sorry we don't carry it we can order it. This place a joke. read more

HobbyTown - Keep calm and rc on - Hobby Shops Near Me - Schaumburg, Illinois

The people that work here are not people they are monsters I was in here to buy a connector and one employee was on the phone with a customer yelling at him and screaming at him. Then the other 2 employees including the super aggressive girl come and they all start screaming into the phone at this guy and they wouldn't ring me up because they were to busy yelling at people on the phone glen you need to find some better employees my friend because the crystal lake store is good but this one is terrible. read more

Imagine this, It's a regular day coming to hobby town to pick up parts for your rc car. Standing there for a while, waiting for someone to help me. But, all i can hear is someone yelling, full volume, at a customer on the phone. Swearing, Screaming, Insulting. At the time i thought it was a little funny, but this is completely unacceptable. Then, get this, I was returning an item i didn't need, but since THEY gave ME an incorrect receipt, I couldn't return it. This has happened so many times it isn't even funny. Honestly if your rc car breaks and you need a part, just chuck it at a wall, ignite it with lighter fluid, and watch it burn. It's easier then getting service here. read more

BEFORE YOU WRITE SOME BOGUS REVIEW ABOUT THEIR RETURN POLICY, READ THIS!! (ALL INFORMATION TAKEN FROM MY PREVIOUS RECEIPTS, OR USING COMMON SENSE) STEP 1: while you are checking out, notice the signs posted by the registers, and under the glass on the counter about the return policy. STEP 2: take your receipt (that you need to return the product) and go to bottom, STEP 3: take fifteen seconds to read it. (refer to my posted picture) STEP 4: think twice before you try and return a used product. i have been shopping at HobbyTown USA since Glen, the owner, opened it about six years ago. i have not had one single problem. not everyone has a smile on their face when you go there, but working three retail jobs in the past four years, i know why that is. if you go in acting like you own the place, and the employee is lower than you, your not going to be treated like loyalty. and based on the people who are writing the poor reviews towards this awesome shop, i can tell why there is a small chance to be tension in the air. i can only count one or two times where i have felt that the employee's are mad or something, but they have treated me like royalty (didn't take their anger out on other customers.) one tip for shopping anywhere, READ THE RULES/RESTRICTIONS!! this one is very simple, and the complaints come from lazy people trying to pull a fast one over the owner. READ YOUR RECEIPT!!!!!!!!!!!!! read more

HobbyTown - For all of you who cannot read, Think twice before you go write some false review of the 'terrible' return policy. - Hobby Shops Near Me - Schaumburg, Illinois

Had a terrible experience here over the weekend and will never go back. I would suggest that you do the same. Summary: bad return policy, worse customer service (from the owner, no less!). My boyfriend and I bought kites Monday afternoon. We immediately drove down the road to Busse Park and assembled them. My kite went right up in the strong breeze and didn't come down once. My boyfriend's would only spin out of control counterclockwise and immediately hit the ground. After maybe an hour of trying to get the kite into the air, adjusting the string, rechecking the directions, etc., it became clear that one wing wasn't performing the same way as the other wing. We packed it up as close to as-new as we could and brought it back to exchange it for a different (ps: more expensive) kite. Total elapsed time from purchase to attempted return: maybe two hours. The return policy is that they will only take back unopened items. The only exception is if there is a visible defect. The kite's performance clearly demonstrated that it was defective, but since there weren't any holes or missing pieces or anything, they wouldn't take it back. We suggested it could be defective sewing or weight or design, but our suggestions were refused. We asked the owner to take the kite into the parking lot and try it himself so he could see the defect, but he refused. Worse than that, the owner seemed very disinterested in our business. When the clerk said she needed to get her manager, he didn't even come out -- he just sent the clerk back to tell us "no." When we asked to talk to the manager (who later said he was the owner), he just didn't seem to care. He didn't offer us anything for our trouble. Offering us a coupon or a discount on a replacement or something would have at least demonstrated that he cared about our business. Worst of all, as my boyfriend got angry at the situation, the owner just got angry back, escalating an already frustrating situation. A policy that doesn't allow customers to return defective merchandise seems like poor business. An owner who doesn't care and actually escalates bad situations is just unacceptable. read more

The folks at Hobbytown Northbrook are incredibly knowledgeable and helpful. Particularly Gary who spent so much time with me explaining and instructing me how to fly my new Blade drone. I plan on purchasing a helicopter in the future knowing that I'll have great support from Hobbytown! Thank you! Bob from Buffalo Grove read more

The acting manager I encountered "Summer" is out of her league, and is not customer centric. I had close to a $1500 sale that I returned specifically because of her bad attitude. I called the corporate office and they never responded...so no more business from me. read more

Rude and confrontational ! After making comment that ,, I guess nobody cared,, because no one called the let me know that the paid for order was ready to be picked up ,I was accused of being ,,insulting,, or ,,assaulting them,,(cant tell for sure because of the masks) in very confrontational matter. No need to go into the other details(money i left there, and no professional help to my questions) ,and what i hear from Manny Da manager - too many to list. Bottom line , terrible customer service ,avoid at all cost !!! read more

I ran across these whiny reviews written on a place I didn't think needed ANY review. So, I'm throwing out my 2 cents also. The things I've purchased here have been exactly as advertised and represented faithfully. I've also worked in retail and wholesale. When a package is opened it is either YOURS or occasionally taken back with a (about 25% or higher) restocking fee --because somebody either has to make it look new again (re-shrink wrap it) or return it (if the manufacturer has a stellar return policy, and even then the store might have to pay shipment). If it FAILs out of box...and you can prove it...it's probably good for a replacement or store refund in most retail atmospheres. If you want a no-questions return policy, go to WalMart which is big enough to accept hundreds of dollars-per-store of returned items per day and take the monetary loss on the figurative 'chin'. Good luck finding any quality hobby kits in there, though. Sorry for the 'tone' but I'm sick of cry-baby, self-absorbed, assumedly-entitled customers who think the customer is always right. I've sold for international companies, and let me assure you when you call ANY customer service line: they do not automatically assume you are right. In fact, the nicer you are to customer service people; the more leniency they tend to feel toward your situation. Maybe you should try that next time you walk into a small retailer rather than having a chip on your shoulder when you shove the door open. read more

I am Earthling1984 on youtube and have purchased many of my rc vehicles here. I've been a customer for 5+ years and since my first visit recieved nothing but great service. I saw a couple 1 star reviews based on returns. RC vehicles that work when sold cannot be returned once used! Too many people damage their RC due to lack of skill then expect a refund for some reason. This is not right! If you do encounter a problem days, weeks, or months after a purchase, contact the manufacturer and see if they can help! This is a hobby to learn and yes, damage and other problems happen sometimes, that is part of the hobby! Badically their prices are the standard, service is kind and courteous, and they have a great selection. 5 stars! read more

The lady owner is very rude, everytime I go there I feel disrespected, I had to go there 3 times for a part, each time given me the wrong one. The employees have very little knowledge on RCs. read more

I've spent thousands of dollars here and will never ever return. There is a woman who I believe runs this place( into the ground) who has no business skills whatsoever. Go back to your lemonade stand and start over! She snatched a kite out of my hand and wouldn't sell me it because I entered the store without a mask but I went to my car and put 1 on before I went to the counter with the kite. read more

I have been to this location several times in the past month and have been very happy with the service and advice we've received. They have great pricing (better than online - even their own) and very knowledgeable staff that keep us on the right path. We love all of the RC's we've purchased, and upgraded, and we're astounded that in some cases the staff has just installed our purchases on the spot. read more

***BUYER BEWARE**** Purchased a brand new Traxxas Slash 4x4 and starter pack for $527.89 on 9/13/19 at the Schaumburg location. On the 3rd use of the car in my driveway on 9/25/19, the right rear half drive shaft snapped off the car - I called the issue into the store and was told by one of the store associates that this should not have happened, and to bring the car and defective part in on Tuesday when the owner Jeremy is there. Brought the car in along with the clearly defective part today (Tuesday 10/1/19) and was told that this was not covered under warranty because it is PLASTIC (the whole car is pretty much plastic!) and that I had to purchase the part and install myself. I questioned why this would NOT be considered a warranty issue (politely) and was then told by JEREMY, the owner of this store, that if I didn't want to purchase the part, that I should get out of his F***ING face as he raised his voice and walked towards me!! - unbelievable. He then went to the front of the store to stand with one of his buddies behind the counter and dared me to same something (which I did not). This guy is a crook and definitely not someone you want to do business with - totally unprofessional to say the least. All this over a $10.00 part - what a jerk! read more

Warning!!! Worst return policy ever, rude customer service ever..from owner. Never will buy anything from this store again. They are selling defective merchandise and they stupid return policy is not allowing for returns or exchanges. To the owner of Schaumburg location....take care of your customers first, there is not many of them that want to spend a thousand on a toy that doesn't work. I will take care of this with my attorney and get my refund or exchange anyway, but it will cost you a lots of $. read more

I don't understand people's negative reviews. I've always had a pleasant experience when at this store. Some people are fussy about return policies? I've never seen anything else to indicate that Glen is anything less than professional. Mind you, I've not been in the store since relocating, but this place is all right by me. read more

Good enough Hobby store. What it lacks in any sort of depth , it makes up for in variety of stuff. In other words , it doesn't have alot of variety of ship models , or car models , but it does have model soldiers , role playing books , rc cars , boats , planes and helis , game miniatures and board games. I know of several stores that specialize in any one of those categories , but don't carry all of them. The prices are fine , a little high for some stuff , not too bad for other stuff. You can do worse than this place , but I know of better stores that specialize more in my likes . read more

This store, and their employees are great! I have always gotten the best advice and help from them. I gladly shop here and try not to spend my hard earned dollars somewhere that doesn't deserve it. Support your Local hobby store! (Even if you guys aren't that close to my home) read more

I have been here a few times and the store is pretty good. As a previous reviewer stated, the store has a little bit of everything. I only go for plastic model car kits, but the selection is pretty good. What they don't have can be special ordered, which I have done before. The prices are comparable to everywhere else, but some of the models have discount stickers. I have always gotten along with the owner...in fact he's always been the one who rang me up at the register. He was a really friendly guy every time. I even sat and talked about cars once with him for a few minutes. I am not sure about the person who had the bad experience with the kite because the only real reason I even keep going back to the store is the kindness of the owner. Must have been a real bad day for him (although that's no excuse). read more

Worst hobby store ever. Return policy lol they have none. Right when u walk in this store look forward to blowing your money out the window. Customer service lol. What customer service. They try to rip you off by lying to you. I probably could have got a better rc car at walmart. To fix something for 5 minutes they want to charhe you 30$ an hour or for that five minutes. My advice I'd go see Matt at AL'S HOBBY SHOP in Lombard. And This so called store owner glen quit making excuses. Or apologizing for how you run your business. I hope you read this review and implement a change in your business. Or just close it down. DONT GO HERE FOR ANYTHING. NOT EVEN A BOARD GAME. read more

Return policy hasn't changed a bit I read a review that's about 3 years old, that the owner is constantly looking to improve their return policy, but no change. I went to the store to find a Rc car. i made sure to get the staffs opinion on what i should buy. I advised the associate that I wanted a car that Ii can use in my home during the winter, play with my babies (2 1/2, and 1 yr old), and use outside during warm seasons. Well the recommended rc was a mini 8ight. When I got home I immediately took the rc out of the box, charged it and took it for a spin. To my surprise this "toy" goes about 35 mph! I wasn't able to use this thing around my kids, or even use it in my home. The rc is made for competitive racing. So obviously I tried to return it for something more suitable that wont jeopardize my kids health, but the "I'm sorry we don't accept returns on used merchandise, out manufacturer won't allow it." Here's an idea, keep the product and resale it as refurbished or something, don't give a full refund or give store credit. Better yet, make sure a customer gets what they are looking for. I'm not upset of spending the money, just upset of getting stuck with something I never wanted. Now I still have to go to toys r us to get one I can use with my kids. Worst return policy ever. At least have your policy visible around the store and highlight NO REFUNDS IF PRODUCT IS USED. read more

I have a butt load of useless rc parts cause you don't take returns. Why not take them back?! They can be of use to someone else!! This is just like the lady at work 2 days ago who bought a footlong from subway and threw out half the sandwich? Someone could've eaten the other half of that buffalo chicken! Agreed? Other than your return policy, your staff has been friendly to me! You guys need a better trade in policy! You offered me only $100 for a $500 set up. St. Charles offered me $250 for the same truck. read more

Absolutely could not believe my experience here. We went in to the shop to find a 12 volt battery for a slot car. We were the only customers in the store at 3 pm on a Thursday. After not even entertaining the possibility of helping us. The employee rolled his eyes and told us to go to their competitors. When leaving we told the employee that he was being a complete asshole to people trying to help. The OWNER of the store followed us out. Told us to go fuck ourselves, called the girl I was with a "meth-head bitch, and when I asked for his name he gave me 2 middle fingers in response. Don't waste your time here. read more

So Glenn responds that that they ran it for me, that is not true, although it was my fault for not having them run my nitro truck before I left. He says they offered to retune it for me? That makes no sense because the shaft went threw the piston because the engine was set to rich, and the set screw for 2d gear was not set correctly. Therefore you cannot retune a bad engine! Then he says that I became abusive? LMAO Wow, this conversation was over the phone and I was confused that he didn't care about what happened, but not once did I lash out at him. I don't appreciate you saying that I harass you, and became abusive I'm just letting everyone know my experience at your business! read more

I have been a costumer at this store for about a year now and found that they have the biggest selection of hobby paints around at a very good prices. They are also the only store around that i know of that has Gundam Kits in stock at all. The selection on the kits changes often so their is always some thing new to find. read more

SAVE YOUR GAS. I went in with my wife and son for the first time the other day and I was very disappointed. I am into the RC hobby. The staff was very rude, and it seemed like I was bothering them to ask for help. My wife and son looked at toys and board games and things of that nature. While they found what they were looking for, we did not purchase anything because everything is way over priced. You could buy the same toys at Target or Walmart for half the price (and have a much bigger selection-very small store). Also the owner talks about people after he gets off the phone, complaining about what they needed. In short, either go to Al's or their other store in Lake in the Hills. And if you want toys go to target or walmart. Dont waste your time here. read more

I honestly have no clue why this place is getting such crappy reviews, its shocking really. anyways, been here a couple of times, and bought quite a bit from them. customer service is top notch, super friendly and quite the expert at their field. One of them spent quite a bit of time giving me tips to improve my hand brush skills along with various tips on other stuff. Lots of passion for what they do and will always guide you to the right direction. read more

I would have rated 0 stars but 1 was the minimum, they never have anything Im looking for. I've been in the store while the owner cuts jokes about customers on the phone after he hangs up. Glen says "yeah we will carry parts just for you" -after the customer hangs up. My reason for this review. I gave them my Revo 3.3 for repair! A simple tuning adjustment. I paid $30. I highly recommend testing your car before you leave. I assumed they are professionals and did a good job! NOOOOO.....I get home and run my nitro truck, its louder than normal (like a harley davidson motorcycle - loud popping) and never goes past 1st gear...but it worked before I gave it to them. So it was not tuned...RIGHT I called talked to the tech, she ensured me it was working fine. But not only was she looking at it, another staff member mentioned it ran meaning they both drove my truck? She gave me the run around, so I asked to speak to the Manager, Glen answers..I explain my situation, he says "well you broke it". I about went ape shit, thank god I was not in the store at that time. So I go to St Charles Hobbytown USA and explain the situation since I believe the techs are better. They wished I had brought it to them in St Charles in the beginning. -I have been going there ever since.... I dont care about the money to get another engine thats fucking peanuts. DONT ACCUSE YOUR CUSTOMERS OF BREAKING SHIT WHEN THEY DIDNT! ITS PRINCIPLE and this is the only way I can get JUSTICE because its a he said she said. In extreme emergencies, I have had no choice but to go there and get parts. Talk about fucking awkward, I dont get a hello or smile. WTF, fuckem! See ya, I hope your store succeeds! LOL read more

Hobby town is great and has a descent selection. Seems more and more shops are closing. Dye to tge Internet but my son and I want a place to go and look for something to build..buy and sometimes destroy..lol staff is great and we visit at least once a month. read more

I don't understand the negative reviews either. I come here often and never did have any problems with anything. I'm into Gundam models and I have bought a couple of stuff from them, from models to paints. Staff is very courteous, they usually ask you if you need help if they see you in their store. Staff is also knowledgeable about the stuff they sell. Gundam models are about $10-$20 higher than if you buy them online from another retailer plus tax...although you get to see it face to face in this store so I don't mind paying extra. Wide selection of model paints and tools. If there's one gripe I have about this store, that will be that it is rather small. Anything else is pretty much awesome! read more

Great staff, selection, prices, and readily available parking. Could not ask for a better hobbyshop in my area, thanks guys keep up the good work read more