I didn't even want to give them one star but I had no choice I had to in order to put this review out. The owner of this glass company is very condescending he does not return phone calls he does not return Texts. I needed new Glass shelving for a wall unit. It's a small job it's still over $400. He does not like to do small jobs trying to get in contact with him was total torture and then when I finally did get in contact with him he told me hes extremely Busy and he doesn't have the time right now after 16 phone calls and numerous messages. So I do not recommend this company at all there are other businesses in the area that do the same work. This is the rude texts he finally sent me. After looking at all his reviews I Realize I should never call him in the beginning. Not really good reviews at all. I would definitely stay clear of this business. read more

Hoboken Glass - Glass & Mirrors Near Me - Hoboken, New Jersey

When I was faced with the prospect of replacing windows in my home, my anxiety and stress levels immediately escalated. Knowing the replacement was necessary and a good investment in my home, I started a diligent deep dive searching for the vendor that would be the "right fit" (price competitive, responsive customer service, caliber of product). My homework paid off and ONLY ONE company fit the criteria - Hoboken Glass. My calls were always returned in a timely manner, my emails were responded with the highest efficiency AND my stress and anxiety level returned to normal!!! You can count on a professional team that are masters at their craft, incredibly professional and meticulously detailed oriented. KUDOS Hoboken Glass! read more

They were polite and quickly made a plexiglass window. When I came to pick it up, an elderly woman told me not to worry, assuring everything was fine as it always is with them. Turns out, there was a small crack and scratch. We can't install such for our clients (we are a home improvement company). I brought it back and showed them. A young guy told me that I caused the crack myself, claiming his work was good. They refused a refund and didn't offer a replacement. I am 100% sure it was their poor workmanship. I do not recommend using their service. read more

I hired them to do some work on my windows and overall I found them rude but they got the job done. I had an issue with a window leaking from the work they had done and they came out after I called them several times to come. The guy shows up and is rude as always but whatever bc I need this fixed. He goes out to the truck and ends up cutting himself. He comes back in and wants a band aid so I give him one. Well all of a sudden I hear the water running and he's asking for paper towels and there's a blood bath in my bathroom. He's cleaning it all up and then he fixes the window. He leaves and I finally go to the bathroom to find that blood is still everywhere!!! There's even blood on my hallway floors and door! This is just absolutely disgusting and unfair to me. I called to notify them that they should train their employees to know better. I do not recommend hiring this company! In addition to being rude, they are just clueless! read more

I have used Hoboken Glass three times and never had a problem: 1- Had glass table top replaced. Arrived on time both times (measurement and delivery) and the glass was fine and held up. 2 - Had an arched transom made with etched numbering...I provided a template for them for size and shape and the etching was done quite well. They were very helpful in advising on what would work and what would not work with regards to size and design - they even tried to do a more elaborate design but when it didn't work too well, we simplified it and they re-did it without any complaints...very fast turnaround for a non-standard job. 3- Screen repairs done flawlessly. 3 for 3 with these guys, going for 4 for 4 with a windshield replacement on my car...I don't expect any problem. read more

One hundred percent happy with the work done to our Mid Century farmhouse. Service was professional, and Covid conscientious. Chris, Jack, Kathy and Tom were amazing at helping us feel safe while the job was completed in a timely fashion. Hoboken Glass was referred to us by the Hoboken Police Depart and we will call them for all of our glass, mirror & window repair needs in the future. Can't wait to call them when I'm ready to restore our vintage stain glass! read more

Hoboken Glass - a close up of a window - Glass & Mirrors Near Me - Hoboken, New Jersey

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Avoid. Old school, rude, poor communicators. Don't do email, had to explain the situation multiple times. Messages and information not passed on effectively. Actual job was substandard. Time they retired! read more

I had a great experience with this company. Its an old Hoboken family business first off, you're not getting frills or your ass kissed - you're getting quality work and knowledge of windows, glass, you name it. They're quite busy and even in the middle of the pandemic, they got the job done swiftly for me. They replaced several sashes and repaired about 7 balances on my 6ft 40 year old windows. Came out great. I was unsure of whether or not to repair or replace - one of their guys, Tom, the owners son, came by, measured and gave me his honest opinion- which saved me money. He was even patient with me as I changed my mind several times. The price they gave me was very reasonable. They showed up and did the job in a very organized fashion - on the hottest day of the year and didn't complain. They even did the job quietly while I worked from home. They were extremely nice guys and knew their stuff. Chris, who I dealt with day of made sure everything went smoothly. Their shop is right in town and if you go and talk to them about their shop, you'll see that they make the glass right there. Very skilled workmen - its kind of a lost art and should be appreciated. They also are very knowledgeable about the buildings in town and their windows. I was so happy with the end product. I would wholeheartedly recommend them again. I'm glad I went with the local guys, and bonus that its a long standing family business. read more

Rude, very unhelpful, smoked cigarettes the whole time I was there. When I left I smelled like I had smoked a pack of cigarettes myself. They are also very expensive to top it all off. But they don't seem to care that their reviews are almost universally terrible. If you can get your glass done anywhere else, go there! read more

The person who answers the phone, I assume the owner, is completely clueless. Just spent a long time describing the type of window I am trying to get. All this time I have been trying to convince him to look at the photos that show exactly what I need. Instead, he kept asking questions and I swear he asked what size it was at least 5 times. Gave an impression of speaking to a drunk person who could not put simple bits of information together. In the end he told me to call the manufacturer, although I explained that the window was made by a large company and they refused the job as being to small for them. And he just refused to see the photos! read more

Yesterday I noticed that one of our vinyl double pane windows got broken somehow. I walked over to Hoboken Glass near the end of the workday and asked if they could fix it. They said they'd be over in the morning, take the window back to their shop for repair, and bring it back before lunch. That's exactly what happened, and at a fair price, too. They also called me before they came over each time. Very professional. Thank you, Hoboken Glass! read more

They may be rough around the edges and smoke a lot of cigarettes but I came for the glass work and they didn't disappoint. The quality was excellent and they provided prompt service. They are a family owned business and that is something I can stand behind. read more

Was recommended to Hoboken Glass by a friend and I was not disappointed. They did not have the glass I needed but advised me how to go about purchasing it on my own, even helped me save a few bucks by showing me how to find it. They installed the glass and I could not be happier. Apparently its family owned and operated. I have used them a couple of times since my initial visit and no complaints yet. read more

For the first time, I'm tempted to find a way to enter zero stars. This company has sadly managed to thrive without any administrative support, making their booking and follow-up process extremely chaotic. The phone number alternatively directs you to a cell phone, an office or a fax screech. We asked someone to come out to replace an old, drafty window. When the guy finally showed (after four confusing phone calls), he measured it, departed and never called again. After I called once a week for three weeks to get a quote, someone finally answered, said "I'm calling it quits on this project," and hung up on me as I asked what the issue was. Should have listened to the other reviewers...this was pathetic, non-existent customer service. read more

Wish I could give 0 stars. Extremely rude staff. Made me wait around for over an hour while they smoked cigarettes in their office. Doesn't accept credit cards. And extremely over priced. Call jersey city glass company's instead. Terrible terrible service read more

Look, this was some of the fastest - best glass work I've ever done on any of my vehicles. Hands down, would send any of my family members to Hoboken Glass. Don't worry about the hate comments, these people are wrong. read more

No issues, fast service. Had a broken window in my apartment, spoke to them on a Monday and setup an appointment come on Friday at 8:30am. Arrived on time, took the window to his shop and returned a few hours later with new glass. Re-installed the window and everything looks great Quick and painless read more

I was about to paint the entrance to an century old house that has frames with panes of glass, decide to change the couple of broken panes. It was noon on a Saturday so calling around, found that Hoboken glass was the only open glass place around. Sorry that I did not read yelp reviews first. Indeed they are very expensive, rude and everyone there does smoke continuously, even while cutting glass. Additionally, after a wait of an half hour, the panes were about an 1/8 to a 1/4 inch too big. Had to wait for them to recut correctly. Go somewhere else. read more

Hoboken Glass deserves 0 stars. The owner, Rich, is a moody guy who treats people horribly. Rich's workers messed up a window installment job and he refused to do anything about it. When I tried discussing this with him he yelled at me... the customer. His business style makes no sense and his refusal to embrace technology as a means of communication (no email, texting etc...) is ridiculous in this day and age. It's time for this old geezer to shut down shop. read more

If I could give zero stars I would for how awful I was just treated by this business... I live in Jersey City Heights and called Hoboken glass to give me an estimate on my bedroom window that was badly cracked. When someone came to measure he told me the whole window wasn't very good. (it's a large 3 piece window) in fact, when he called his boss to give him the measurements over the phone for a price his exact words were " honestly this whole window is a piece of shit!" When I had asked him what he meant by that he said it wasn't a good window and wasn't being held in place right. I had called my dad and explained to him the situation. My dad said first and foremost I was being ripped off as the price he gave me was way too high. Second my dad told me if the window is no good hold off until spring and get an estimate for a whole new window replacement. When I called to cancel the glass order and get my deposit back the guy LOST HIS MIND ON ME. Starting yelling over the phone that we wasted his time and it cost him all this money to send the guy and now it was all for nothing (as if this is my problem...) also, how they don't get paid enough to deal with this and just continued to go off on me. I will NEVER EVER use or recommend this business to anyone. The guy is a snake who tries to take advantage of people and is so disgusting In the manner he speaks to customers.. please consider this review before you decide to do business with this company read more

They weren't as rude on the phone as others have mentioned. Of greater importance, however, they did a remarkably bad job with a simple task: replacing a glass table top. They did not polish the corners, thus leaving them sharp to the point of being unsafe. Very slight nudges against it caused pieces of it to break off. I did not shop around before going to them as I like to shop local. After finally having to get rid of the piece they sold me I went to Hackensack Glass (where my parents went when I was a kid). Half the price and twice the quality. read more

Under the piles of disorder, a very unfriendly man who is presumably the owner walks to the front of the shop smoking a cigarette. That should be your first clue to leave immediately. Not sure how this guy is in business. He's rude and unorganized. read more

I call this morning to see if he can sold me one u channel because this place was close to my job I also have glass compagny I tell him I paid you the double of the price is answer was no because you came do the job in my area so I can'tsell to you this is stupid answer I have glass compagny the name is vjl glass and if the costumer call me for go to jersey city is because my price and my quality is better I give 0 star no because is job but for is personality on the business read more

PLEASE BEWARE of Hoboken Glass. We redid 2 bathrooms, one had a very simple shower door that Hoboken Glass did and it is fine. They seem to be fine with very small, simple jobs (or maybe not, I only have 1 experience). The second main shower door was a very large, complex job with different sizes of glass and angles. This was a disaster. I had to re-caulk the entire thing because the shower leaked. There was a gap of 1 inch between the door and the next piece of glass, where tons of water gushed out. Obviously this was because they did a poor job measuring/cutting but their solution was a very large piece of plastic between the two pieces of glass which looks very unsightly. Nothing like spending thousands of dollar on a new bathroom to have it look cheaply done because of a weird piece of plastic between the glass. Lastly, my glass tile where the shower door hinges were screwed int, all cracked because of a poor installation. When I had a different contractor come to fix, they found that one of the screws was not even installed! Hoboken Glass actually cut the head off the screw and GLUED it to the screw hole so it looked like it was screwed into the wall, but it wasn't. PLEASE BEWARE. read more