I've been a customer at PoolCity for many years and have made several major purchases. Installtion,…read moreservice and primarily sales and management have been nothing but a tremendous and satisfying experience. Starting with Kaitlyn Stayrook, who sold us first hot tub, when working at the Washington, Pa location. She has been nothing short of an amazing, friendly and knowledgeable employee, always making suggestions or explanations regarding our hot tub and pool needs. The current manager at West Mifflin is Ken. He is always there when needed to answer a question or lift something heavy and does everything with a big smile (goes along with his physical stature and personality ! )I am thoroughly happy to have been able submit this honest review.

I did not get the salesperson's name, but he could not have been more helpful and accommodating in…read moregetting us exactly what we needed at a discount price. All of our deck and patio furniture in recent years came from Pool City and although the price tags are often a bit high, the overall quality and comfort makes it worth the price you pay.

Pool Mart in Cheswick Pa is the best. Bought our pool there more than 20 years ago and everything…read morewe ever needed. The basic philosophy on keeping a clear clean pool works and you don't need to use all those additives kept it that way and saved us money. Repairs are done right and quickly. You might save a few dollars buying online. You won't get any customer service. Truly a great local business!!

From the owner: Your all-in-one location for pool services in Pittsburgh is Pool Mart. Everything you need to…read moremaintain and care for your pool/spa is here. We have a convenient location in Cheswick, just a quarter mile from the PA turnpike exit, which features a 5,000 square foot showroom of pools, spas and accessories. Not only that, but we offer on location pool services as well, so we can come to you. See our list of areas served, and if you need an appointment, just give us a call.

Be very careful of their so called 3 year warranty. They do not back their products like you would…read morehope. You are still responsible for a $150 charge for the tech to show up and that doesn't cover the electronics. Electronics are only covered for 1 year. Tech =$150+parts+labor and my hot tub is only 1-1/2 years old. Do yourself a favor and shop around.

Thought the personnel and the service was great. Could have used a little bit of confirmation…read moreprior to the service date. Would recommend their service.

Horrible building experience. Nothing was explained, when a mistake is made it was my fault and he…read moreeven threatened to stop construction. They use contractors and you never know when they are showing up. I personally know another customer that had the same experience. Auto cover was not the right type and sticks up over pavers causing a hazzard that I have to keep weights on so the cap doesn't blow off. Do not use. You've been warned!

My experiences at the store have been great, and they're helpful and clear as to what services they…read morecan or cannot provide. Scheduling sucks! I left my name and number for service, even checked to see if they had taken down the right number, but no call backs so far! Very disappointed

Everything from getting info on all the pools, to picking out one, paying for it, arrangements for…read moredelivery. Everyone has been so nice and helpful.

Person who waited on me was very attentive, helped me with my purchase, and carried it to my car.read more

Would not recommend! Communication started off great. Due to weather could not start on time…read more Supposed to be 2 day install that dragged on for 2 weeks. Kept getting told they would come back. Sometimes showed and did one thing then left. Kept asking for payment. (Which was recieved) left pool filling with hoses and filter not attached. Came home to gallons of water flooding yard and street. Called them ignored my calls for 2 days. Someone else texted me other then Chad (owner) saying my job is done and did not include installation of filter and pump.( clearly states install on contract.) It's 10 days later I still have an incomplete project with them being paid in full. I will be filing a law suit. Save yourself the stress and money.

STAY FAR AWAY!!!…read more Installed an above ground pool for me that leaked within the third use. I tried to get a hold of him, and he said that he would come and help. Never got back to me. From what I understand by other pool companies, he should of NEVER installed my pool the way he did in the first place. Not even a rookie move, all he wanted was my money (Which was above average for the pool I installed) and he got it. He said he was going to give us a receipt before the work was completed- and paid. He then after was done with everything requesting money, didnt have it conveniently - (Was never given one by the owner of the company he was working for) He made it very clear that he worked for the company- so I asked him for a receipt before payment, and he came back with a handwritten one- and after he would send the original by email or mail. Here are the main issues that I will be suing him for... Pool leaked - within 3 uses, the entire pool at the standing points were leaking. Ladder put together wrong - put together backwards - he put it together for me out of the kindness of his heart- or some super nice line. Pump put together wrong - pump leaked and burned up, had to purchase another to use in tandem with the previous plumbing - which was hard to figure out. Trashed my yard- Sand all over the place, he put it down wrong. Walking on the bottom of the pool would not feel good, due to the unevenness of unpacked sand. Ruined part of my neighbors yard - pool constantly leaked before i figured out the issue- I thought the lower pool level and water on the ground was just due to heat and the crazy kids having a good time. It wasn't until i asked them to be more careful with water after my neighbor asked me about the water on his side, that i noticed a week later that the water was getting worse. I had to constantly clean water and finally figured a way how to divert it away before it became too much of an issue. This whole experience was really really bad- and I fully never understood how people felt about bad technicians and companies until it happened to me. Its been many many hours of problematic issues with no resolve. How I found him: He installed for a different company, from what I was told. OF course, when he pulled up to my home, He SAID that Hi- I am Chad from... Owner told me he didn't - so he subcontracts his work. I have tried MANY times to get a hold of him, to no avail, except for one time answering. After a couple months of dodging my calls and emails- he shut off his phone. I have tried to get a hold of him through friends, as well as other businesses. Chad is by far the worst idea I could think of when it comes to a person that installs something. He even told people that he moved out to Florida- or so people think of course. This has definitely taken a toll on me and my family. I still have to pool up, hoping for him to come and fix the issue, or an insurance company to come out to me. Such a bad experience that I will forever Stay Away from ANY pool guy named Chad- and even to this day when I hear the name chad, I think of him.