Sheryl is by far the expert in gems. Her service is exceptional. She has unique pieces at very fair prices.

DO NOT GO HERE, avoid at all costs! Absolutely horrible experience, ruined my wedding ring and so rude and unprofessional. Do not risk bringing your jewelry here, they will ruin it and take no responsibility, it's clear they don't know what they're doing. Brought my wedding ring in for a loose main prong, received it back weeks later with the prong even looser than when I brought it to them, with two stones completely missing which were perfectly fine before, and a huge black resin burn on the main diamond. Not only did they not fix what they were supposed to, they sent my ring back mangled. I have no idea how or why this would happen and how they wouldn't notice this before returning it to me. They also apparently don't take photos or videos of rings before and after repair for documentation, which is wildly unprofessional and is basically jewelry repair 101. Thankfully I took my own photos as evidence, as we're suing the company for the cost to repair the damage they did. They also don't do the repairs in store, which they weren't transparent about, and send it out to god knows where, so be further warned that it's a massively sketchy and unprofessional operation. On top of having no skills as a jeweler, their customer service is atrocious and they treat customers like garbage once they have your money. When I called to discuss my concerns with the state of my ring, the old woman working was immediately defensive, insulting, rude, and accused me of lying and swore at me. Not sure what I would gain by lying about their botched job, I just wanted the situation rectified. She also admitted they don't do repairs in house and don't take pictures or document what is damaged and what they fixed, insanely unprofessional and a scam of a business. They should be ashamed of how they damage pieces that mean the world to people, and then treat and talk to customers horribly. Save soo much time, frustration and heartbreak and go to a business with actual skill and integrity and who treats their customers as they deserve. Edited to address business comments below: Ma'am, I did not swear at you, and have the recorded call as proof of your unprofessionalism and rudeness. You did offer to 'fix' the damage, but who in their right mind would trust you with their jewelry for a second time to fix the issues you carelessly caused, after you sent back my ring with the original issue not fixed, and more damage added on top of it, that you didn't even notice? Insane. For you to say 'I did not want this done', is wild, I shouldn't have to bring my ring back to repair burns you left while not even fixing my issue. Potential customers, do you really want to put your trust and jewelry in the hands of unknown 'contractors'? Very sketchy. Even if my mom was happy with past, non complex, jobs you did, it doesn't mean this one wasn't a total disaster that you did not take accountability for. Everyone, save the headache and lawyer fees and go to someone sane and professional! read more

JM Jewelers - Jewelry Near Me - Schenectady, New York

Sheryll was fantastic! I brought in a bracelet for a small repair, she did it right then and there and didn't charge me. Very beautiful, charming store and I will definitely return. read more

I am so impressed with this jeweler! My only complaint? I wish they were closer (we're 2 hours drive apart). I hired them to create a custom ring for me. I wasn't clear on the design but knew I wanted it to contain 6 stones. They worked with me through every step of the design process. I just picked it up and I love it! read more

I had the pleasure of working with Cheryl and her employees designing the most beautiful diamond engagement/wedding ring. They were so professional, helpful, and have a fantastic gift for designing such a one of a kind piece of jewelry. I don't think I could find another jewelry store that would be so accommodating. I give Cheryl and her staff 5 stars and more if I could!!!!!!!!!! read more

This is the nicest jewelry store I have ever been to. The staff is extremely friendly and helpful. The jewelry they sell is gorgeous and the prices are reasonable. With such a beautiful selection and outstanding customer service, this is the #1 jewelry store in the area! read more