VIPRE is a good place to buy a used auto, but a bad place to get it repaired. I bought a late…read moremodel Honda hybrid from VIPRE, and have had decent luck with it, but the few times I brought it into them, the bill was always near or above $1,000. In one instance, they charged me $1,200 to replace ONE headlight, and they didn't even fix it correctly- I had to bring it back in because the mechanic hadn't replaced the "igniter". The other headlight went out 2 months later, so I took it to a recommended moonlighter mechanic- he fixed the set-up without fuss for $200, and a year later it's still running strong. I really don't think Shamit and crew are intentionally trying to rip customers off, I just think there's a disconnect between the management and the repair side of the business. And, if you get caught up in that "disconnect", it will cost you thousands of dollars. Shamit has never fixed this issue, so beware to the car owner looking to get a repair. Needless to say, my next used car will probably be purchased at VIPRE, but my repairs will be going elsewhere. Three stars: good cars, bad repair service.

Vipre has fair pricing and that are ethical in their approach to sales and service. I keep going…read moreback to them and I get the impression that most of their other customers do. I get this impression because of what I see when I'm in the waiting room. Service is scheduled well and there is never a long wait for repairs once you're scheduled. If you have a mechanical emergency, they work with you in a very understanding manner.

This service department is one of the worst in the country. I took my car there. They communicated…read more24-48 hours as the time to complete the diagnostics. 8 days later they had not diagnosed anything. Someone from service finally returned my call and informed it would not be for another 2 weeks because their mechanics don't really work on cars that are old. He also moved the diagnostic fee from $200 to a $1000. All of this info they could have told me when I made the appointment which would have saved me time and $. This place is a joke.

Headline: A Week in the Shop, More Problems Than Before…read more Kept my elderly mother's Denali for a full week, returned it with more issues than it went in for, blamed her for the damage, and then wanted $200 more just to look at it again -- zero accountability, zero respect. If this is their idea of "service," it means keeping your vehicle for days, sending it back worse, shifting blame to the customer, and charging extra to revisit the same problem -- what a deal.

We didn't end up getting our car serviced here, but Nigel who I spoke to on the phone was so…read morefriendly and helpful. They weren't able to get our car in until the end of May, so he gave me the name of another dealership. He spent time explaining everything to me and never rushed me. He was so kind and polite and even apologized for the way I was treated at another dealership. I'm sure if we had gotten our car serviced there, the customer service would have been wonderful just based on my experience with Nigel.

My 2014 Ford Raptor (200K+ miles) broke down and had to be towed to Academy Ford Service, a shop…read moreI've relied on consistently because of their dependable, quality work. Derek Watson, my service point of contact, kept me informed every step of the way and ensured I had a loaner vehicle, which made the process smooth and stress-free. Derek has always been a true professional and a genuinely good dude--this experience was no exception. My truck was completed ahead of schedule, and I left with real peace of mind knowing the work was done right. Reliability, communication, and professionalism like this are why I'll continue to bring my vehicle here and confidently recommend them to others.

***3rd update ***** It is absolutely unbelievable. How completely shitty these workers, these…read moremechanics, and this owner... Is. My daughter's car has now been here another week, and they assured her, that they could find nothing wrong... And we are sitting here in the lot right now and the check engine light came back on. They said they just don't know what to do anymore... What in the actual hell kind of answer is that? This is your car? Chevy this is one of your vehicles... And your mechanics cannot figure it out? This is absurd. I can't figure out for the life of me how in the world you stay in business when your answer to a customer... Is "I don't know what to do"... We have taken this to other mechanics, and they couldn't figure it out and told us that we must go to the dealer! Because the dealer understands their own vehicles... But you hired these mediocre POS mechanics who don't actually know your vehicle vehicles! How in the world... How in the world do you function with this kind of shitty customer service, mechanical service, and ownership service *****2nd UPDATE**** well that excitement was pretty short-lived... Less than one day later check engine light is back on, only now rather than trying to figure out the problem, they're trying to sell a new vehicle. Typical. The car doesn't have high miles even though it's a 2016. We have replaced the thermostat, the catalytic converter, the timing belt, the O2 sensors, the ignition coils, it has new brakes, and now because of a wiring issue that they can't seem to figure out... Even though we owe quite a bit on the car still... They're trying to flip it and get a sale out of us. Disgusted. Thanks a lot Mark. You put me in touch with someone..That's just trying to sell us another car.... It's disgusting how condescending your sales people are knowing we are upside down on a loan for a car that you guys can't even figure out what's wrong with it... Knowing another car payment is not the answer, but looking at your bottom line only and not caring about the customer at all. Chevy is the worst. Made an appointment for Monday at 10 AM. Sat there for four hours before they told me I need to just leave my car. They called me back on Tuesday and told me what part they needed, a small wire, and that I would need to wait until they ordered it. On Wednesday I called to check the status, the part had not been ordered yet on Thursday, I called to check the status. They said the part was ordered, but not in yet. On Friday the part finally came in. They did the work, I picked up my vehicle and the check engine light was still on. They did not fix the problem, their employees were fighting in front of customers. The waiting area was absolutely filthy, they let me sit for hours upon hours before telling me. I had to leave my car anyway. They never called me back. I only got updates if I called them. They quoted me one price and then added $100 to that. I can't tell you how awful this place was, for a dealer there's a level of respect you hope they want to have over other mechanics, but clearly this location doesn't give a shit about anybody not even their own employees. Disgusting experience I would not recommend anyone going here for anything.

Gonna have to rethink my earlier review. The phone system is horrible, it's a decent into a merry…read morego round of "Your call is important to us" recordings from at least 2 systems all throwing back and forth between them. Waiting for an update? The promised tariff rebate check will be deposited anytime now. I live equal distance between dealers at this rate l will think about where l point my car in the future. Getting your car fixed is important, but communication is how any service department is judged. Fail in that, losing customers is following right behind

friendly professional staff sergio was patient and made sure…read moreeveryone was happy guy, manager, made sure to give the best deal. thank you so much for everything

We went to the Temple Hills facility. They had given our son a completely pre-approved letter for…read moreno money down. However, when we got there, all of a sudden they wanted our son to talk to the bank, then they wanted a down payment, then a co-signer. Mind you, our son, who is employed full time, making good money, and been at his job for 3+ years, had a fully pre-approved letter that stated all he had to do was come in and sign the paperwork. THEY ARE LIARS. DON'T GO THERE.

Amazing group here from service to parts to sales; honest, transparent, and family oriented.read more

Customer relations could be better, answering a phone call or returning one would be nice, if I…read morewasn't trying to help someone, I'd NEVER deal or by a Kia or hyundai Get a quality Toyota or Honda!!! And I quality customer help