We had major work done on a 100+ year-old house, and Hoffmann Brothers did a fantastic job, from bid to finish. I sent a request for proposal to three companies after checking online and having observed which companies seemed to serve this area regularly (so they would likely know the houses and what they'd encounter in the work). All three replied through a receptionist-type person, quick and friendly. However, only Hoffmann Brothers replied with a prompt and detailed reply to my request for proposal. My RFP was detailed, and included that we wanted everything done, and that we wanted everything done right - quality was more important than speed. I specifically said that if they couldn't do everything listed, they should not reply. All the companies made appointments to visit, of course, and the other two came first. The first guy seemed uncomfortable talking to a prospective customer, avoided eye contact, and only offered 'band-aid' solutions. He said that his plumbing company could not replace waste stacks. I find that absurd, but also annoying since I'd specifically said that if they couldn't do everything, they should not offer a proposal, much less waste time with a visit. The second guy kept his appointment of 'before 5:00 o'clock' by, literally, one minute. He was a smart-ass, rude, and called my RFP a 'love letter', which says a lot about his lack of professionalism. He, too, failed to offer solutions for everything, and, same as the first guy, seemed to assume that my main concern was paying for the work. This, despite what I'd specifically said in my RFP, that we wanted everything done and that quality was the main concern. This was a major project, and for some reason, only Hoffmann Brothers seemed to get that. The Hoffmann lead plumber for the project, Mick, emailed shortly after I'd spoken with their coordinator, and he had clearly read my RFP in detail. His comments included that we would NOT have to remove my front porch, as everyone else from the city to other plumbing companies said we would. We met a couple days later for his on-site visit, and he was a complete professional while also being friendly and genuinely appreciative of the impact on us of the scale of this project - the inconvenience and disruption that the near-catastrophic failures of the plumbing had caused us and our worries about whether it was all fixable. He assured us that Hoffmann Brothers could fix it all, and get it done as one project, as requested, and get it done in a timely manner. He worked up his bid and invited us to the offices for the review. He took his time, answered our questions, never made us feel rushed. We got to know the company better, and even got to know each other as people, which makes a difference when trust is so important in a project like this. We got our questions answered, agreed to the project, and Hoffmann Brothers got underway quickly. ALL of the people with Hoffmann Brothers were/are professional. Everyone was courteous and respectful of the fact that we were living in the house throughout the project. Everything was cleaned up everyday. They welcomed interest in their work and questions, and were helpful in explaining and showing us whenever we asked about the work. The people at Hoffmann Brothers are very smart professionals and very good and nice people. As I said, this was a major project that took several weeks, and replaced everything from the connection at the main sewer line under the street to two waste stacks in the basement (so everything under the concrete basement floor), a complete remodel - electrical, plumbing and finish out - of a bathroom and a laundry area, and rough in of a second bathroom in the basement. Mick served as 'general contractor' for getting the carpentry and finish work done. Everything was done in top-quality manner, with great efficiency and without delays throughout the project. Inspections passed the first time every time. The project accommodated a few changes and additions, as well, including work in the kitchen. Pricing was fair and competitive, and the payment schedule was attached to work completion thresholds, not a calendar. Everything we wanted was done, and it was done to the highest quality. We decided which company to go with based on quality, and the difference in quality was plainly apparent from the first interaction with the plumbers. Trust is SO important in these decisions, and when the other two companies were so clueless or careless about that, and so careless in not addressing my initial outreach, they quickly removed themselves from consideration. Only Hoffmann Brothers provided a quality experience from the first contact through to completion of the project. The other companies lost out on an opportunity for a major job and any other work that we might want in the future. And, of course, Hoffmann Brothers offers electrical and HVAC work, in addition to plumbing, so it's an easy decision for us to call them. read more

I attempted to contact them to inquire about a job. My call was answered by an Ai voice assistant that could not answer my questions. I hung up on it, they ended up sending me a text a while later to reengage me, which I also ignored. Finally, they had an off call center call me back about 15 minutes later. The lady I talked to was pleasant, but knew nothing about the services your company offers and the only thing she could tell me was for $120 they'd have someone come out and take a look. Just hire a person. Thats all you need to do. Terrible customer service. read more

I had reached out to Hoffmann Brothers to do an outdoor leak detection assessment for our home. Initially, I tried to communicate through their AI phone system and ended up hanging up as it didn't seem to understand what I was looking for. Their sales team contacted me soon after by phone and we scheduled time for someone to come out. While I had received a text message from their automated system, providing a reminder about the appointment and then nothing. No one showed up during the four hour window they stated they needed for someone to perform the assessment. It took my calling and then having to leave a message before I received any response from Hoffmann Brothers. I received a text message basically only noting I had called and asking what I needed (again assume this is algorithm driven) and left the text message asking about when the technician/plumber would arrive. I got a text message back saying someone would call about rescheduling. Already, I was extremely frustrated... The eventual call I received from Hoffmann Brothers is why I will not recommend this company to anyone. The caller informed me that they don't perform this service. So, no one was coming; no one appeared to have been scheduled; and most damning from my perspective, no one bothered to contact me to tell me any of this. It took my own call, at the end of the time window for the supposedly planned service. I'm frustrated for the following reasons: - The initial AI system failed to understand my needs as a customer. - The person who scheduled me was unaware that they no longer provided the service requested. - No one bothered to reach out and inform me that a) they no longer provided the service and b) no one would be coming. - It took my calling them at the end of the window to even find out that the service wouldn't be provided - with no apology for the no show given that I had blocked four hours of my day to accommodate their scheduling process. I can only surmise that this is indicative of a company that has lost touch with its clients and potential new clients and/or does not provide care and service as part of its work. Based on this, I'm actually happy not to receive service from Hoffmann Brothers, as I can only wonder at the care that would have been put into the service provided. I would strongly recommend that you look to another plumbing service in the St. Louis region for any service you want. You might have a better chance at getting service and the quality and care might be significantly higher. read more

I have used them for electrical, plumbing, dishwasher replacement and furnace upkeep. They have always been respectful, knowledgeable and nice. They charge in the moderate range, but they do so to properly provide for their employees. They fully cover employee health care, offer bonuses and actually care about their employees and it shows. Worth every penny. read more

Horrible - it's a big sales machine - horrible service, big hassle just to get scheduled. My neighbors said to use Roto Rooter - kicking myself for not doing that. They quote one price, charge a much higher one when at your house. read more

Hoffmann Brothers is more expensive but they make quality repairs. I have their service contract, and they always show up for their appointment time read more

A few years ago, my 90 YO parents (in a nice part of WG) had a problem with a clogged main drain line. Hoffmann Brothers recommended a $10,000 -- or something similarly insane -- steam cured sleeve lining of their main drain line. (As is done to municipal pipes.) They got a second opinion and some random, but honest, plumber roto rootered them for $100. read more

This company is extremely overpriced. I would recommend getting several quotes on work prior to having them come out.

Having been a "Premier" member of the company's subscription plan which guaranteed "priority service" when we called upon them to repair a water leak that flooded our kitchen over a four day absence we were told the earliest appointment would be three weeks out and we would have to pay an"emergency fee" to obtain that appointment. After spending the night in a hotel because we had no water we contacted another company and received next-day service on an emergency basis. Don't trust Hoffmann!! read more

Above and beyond. People complain about the price, but you get what you pay for. And I'd recommend paying these guys what they're worth.

Called to have a heating igniter replaced. Told them this was the issue on the phone since I pulled it myself and noticed it was broken. Came out fixed it but it cost me $580!!! Before calling I found the part online it was a $75 part. When I called they quoted me $95 service fee they charged me $95 and $485 just for the part. The technician Just had to plug and screw it in. Crazy expensive, would not recommend. I feel like I got .... read more

Terrible. They gouge you for money and rarely actually fix anything. I've given them Tens of thousands of dollars in installation and work and have been a protection plan member, and finally I've had enough. Just one week after having to pay for a service call during which nothing was fixed, they have the audacity to tell me they won't service one of the furnaces unless I pay more than I already do every month for their protection plan. This is after about a month ago someone came out to "fix" the heat, charged a service fee, diagnosed the problem, and then said they wouldn't fix it because they no longer work in attics. What? You installed the device six months ago and now won't service it because suddenly you don't do attics? Aren't you an hvac company? Biggest waste of money. Company should be ashamed of itself. Never again. read more

Steve was very professional and pleasant. The problem was diagnosed immediately and resolved with new casket replacement for the kitchen sink. He obviously took a lot of pride in his work. He took the time to clean all old PVCs before the re-assembly the different components. We are very happy with his workmanship, hence have additional plumbing tasks performed. We suspected a backup in the kitchen drain, I requested that Steve snaked the drainage pipe. I was told that he does not perform that task, I need to contact the office to schedule another visit!! I was a little surprised since I have never heard of plumber who does not conduct "snaking" task. Now I need to spend another $75 to request that task to be conducted. What a bummer! read more

Work seems of average or higher quality and they came the next day (which we didn't need). Price was a full 33% ($200) higher than a quote I got from another highly-reviewed plumbing company recently....we went with Rivers because my husband bought a Groupon and we assumed it'd end up being cheaper (and much quicker - a bonus, not a need.) It's our fault we didn't look into the price closely enough/explicitly ask for an estimate first prior to service; we got excited about getting it done tomorrow and took the bait, as they say. If you need someone ASAP, they seem to be a good bet, but you're gonna pay for it. read more

We used Hoffmann Brothers for several projects. A few years ago, they replaced our furnace upstairs, adjacent to our children's rooms. I had them come back out multiple times (which they charged me to do) because the brand new furnace was making very loud and weird clicking noises. I was told (again, after being charged) several times that there was nothing wrong. We lived with the awful sound for several years until I finally had someone else come out (Rothe - AMAZING) and he fixed it in 10 minutes with a part he found was under warranty. Will never use Hoffmann again. read more

Thank you, Mike, for your professional and quick fix of our kitchen sink clog! I appreciated the communication before your arrival and your assessment of the problem to repair. I am passing your info along to my neighbors! Thanks again! You made this very painless on our part! :-) Lynn Roeth read more

I asked Hoffman Brothers to come repair my new Lennox system. The young man that showed up was as condesending and rude as he could be. Telling me the system was improperly installed and they wouldn't touch it or put there name on it. I asked him if they repaired HVAC systems and he responded yes. I asked then if he would repair what ever was wrong. Again very condsending he said they wont touch it or put there name on it. Well isn't that what you do is repair systems. Mine was new and needed some fine tuning as far as the install. well they refused. Im using Sam Lee so far they have been amazing. And they hd the nerve to share me for a call. read more

I've used Rivers Plumbing more than once. Their same-day service is great...Plumbers are knowledgeable, work is completed as promised, and they leave the work area very clean. I definitely recommend Rivers Plumbing!! B. Brown read more

Checked out the BBB first and called a couple of companies. Rivers was the one that could come out "today" but in a couple of hours. If they were able to rescue me earlier than that, I'd give them a 5-Star rating. The "technician" was very polite, explained things clearly, even gave me advice for fixing simple things myself. He ended up installing a new water shutoff valve in the front yard and did such a great job, you'd have to look for the new valve. I expected mud everywhere, the grass to be missing and what I actually found was a cover plate looking like it had been there for years. Thanks Jeremy.. Definitely a referral from me! read more

Great service and nice people. We've used Rivers for major sewer repairs and for minor clogs and couldn't be happier.

The plumber was very nice and did a great job, but the company policy of charging $75 in ADDITION to the service call fee if they have to use any of their tools is deceiving at best. He used a wrench to take the 1/2 inch cap off my faucet to clear an obstruction, and that was enough to warrant the $75 fee. They tell you about the extra fee at the end. After he left I was able to remove it with just my fingers, it screws on and off. What a joke. read more

Customer service was great, they didnt try to rush me! Immediate service, like literally 45 mins after i had called. Basement filled up with water, not only were they able to fix and correct my issue they then further recommended a water restoration company making things alot less hectic. Great overall pricing and services! read more

Don't hire unless you love paying an outrageous rate. I got charged $370 for less than two hours! I got charged because the guy didn't have a shopvac on his truck and he had to go back to the office. Clock was ticking the whole time. Find someone who doesn't want to stick it to you. You will be much better off. Let these characters take money from the few, but we can't allow them to gouge the rest of us who won't put up with this. read more

i called them today because my water heater was leaking and asked them to install a new one, which they just did. (previously they had replaced a toilet and i was very satisfied.) they were very competent, punctual, efficient, helpful. i just wish they had asked me whether i wanted a high efficiency water heater, which is what i would have liked, instead of just showing up with a regular water heater and installing it. i wrongly expected they would install a high efficiency one by default, and they never raised the issue. i asked after they did the work and realized they installed a regular heater rather than a high efficiency one. i should have asked beforehand, so it's partially my fault. but i'm not an expert and i'm jet lagged so i didn't think about it. they are the professionals so they should have brought this up with me ahead of time. read more

This company has done very fine work for me. Plumbing, today, is not just a case of hammer, saw, and lead, but a CRAFT, if you will. These plumbers are "Crafts people" as described by their work. They are very respectful and communicate with the customer. They use the best products, they honor their appointments, they are prepared to deal with any unforeseen circumstances, plumbing that is. The repair or installation is done correctly. They pick up and clean up. A fine company. read more