The snow cones always taste great but the last 2 times i've gone to the location on 1178 East 3300…read moreNorth, Lehi I ordered ice cream and haven't received it. I paid for it both times and the cashier wrote it down both times but there has been no ice cream in my snow cones.

Hi! My name is Sasha, and I used to work for Lucky's. The experience working there was awful, as my…read morelast manager had us working hours that were past our normal time, as well as breaking the child labor laws. Most girls who I worked with were around the age of 14-15. In the shacks when I was working, it was so hot and nowhere near a good temperature to be working inside. A girl I knew actually had heatstroke from working all day in a hot shack. Our manager would not let her leave unless she got it covered or finished the shift. In order to work with food, you need to have a food handlers permit and most of these girls didn't even have one. Our manager didn't even care to have that a priority either. The shack is disgusting and at North Lehi and Main Street, as well as American Fork are growing mold and collecting dirt puddles of water without it being cleaned. In my experience working there, I constantly cleaned the floors to keep a clean environment in the shack and for everybody, however it would just get dirty again. Our manager would also make us go in two hours early before shifts to deep clean the shack. We are here to make snow cones, not deep clean a moldy shack. I understand it is also our responsibility to keep the shack cleanly, so I will admit to that. Our current manager/owner does not care about the cleanliness of the shack like our last manager kind of did. It is absolutely disgusting and unacceptable especially with the hours that we are having to work. In the syrup bottles, there are fruit flies inside and mold growing inside of them as well. Those same bottles are still being used to flavor the shaved ice. I have found various things inside the shack like mold, rat poop, and dead bugs, as well as ant colonies living inside of the shack. The manager/owner has also stated that we have to calculate our own checks, but when he does it is incorrect. I have no problem calculating my own checks, but he has gotten checks wrong. He also has taken money out of one of the workers accounts and acted as if he didn't do anything. Our last manager and him were dating for awhile and he and her would get into a lot of arguments at the time. There is video proof on the iPads that we use to charge customers about how he will abuse her. On the iPad, it was logged into our last managers Apple ID, and she would take videos and photos, as well as voice memos about her being domestically abused. I am fully aware this has nothing to do with me or the shack, yet there was video footage of him pushing a table inside of the shack and hitting her hand very aggressively and hard with the table. Again, I am fully aware that it has nothing to do with me whatsoever, but do you really want to be supporting and giving money to this abuser? That same manager would also write very disrespectful notes about people she was interviewing, as well as dehumanizing them. I know this because she had a note on the iPad that is connected to her Apple ID. This is disgusting and I hope every customer who comes here can notice and see that this place is terrible and a disgusting environment. If you are wanting a job, or someone you know is wanting a job, please don't work here, it's not worth the amount of time you're putting into, or the hardship of working. You are only getting paid a maximum of $7.25 an hour plus tips, but it's very unprofessional and just an awful experience. If you have any questions please email me: sashafujiko1@icloud.com If you need me to provide any photos or videos or anything, please let me know.

My son and I split one of the large Extreme Sour Patch Kid Blue Raspberry shaved ice at a soccer…read moretournament. The service was fantastic. Very friendly and helpful staff. It was a popup tent at a tournament, so I don't know what their store is like, but judging from the experience we had, I'm sure it is great. Taste-wise, it's pretty sour. Probably too intense for most. But we love sour candy and found it delicious. Very flavorful, equal parts sweet and sour.

I come here because this the only place where you get flavor in every bite of shaved ice. It's…read morenice, flavors important! I had them make the orange dream flavor and I loved it! Especially since they mixed in vanilla ice cream in the middle! The place is great too, there's games and stuff so you don't get bored waiting! The employees are nice and they take good care of this place! I'll keep coming back!

Snow cones how I love you. You can't go wrong with one of the greatest summer treats there is…read more Lani's condensed milk is bomb. Def add it.

The shaved ice is so good - finely shaved like show and so big! Service was great and plenty of…read moreseating in the parking lot! A local favorite for sure!

So good!! Great local shaved ice in Pleasant Grove. Will…read moredefinitely go back. Under new ownership

Horrible place, don't know how you staff, one person working, it took over 20 minutes to get 2…read moreshaved ice, absurd, will NEVER come back, people waiting forever. Don't waste your time, I swear she was shaving it by hand, took an unheard of amount of time between each one she made.

Absolutely delicious! I will definitely be coming back! I got an elote and boy was it delicious!…read moreAnd huge! Oh my goodness. And strawberries and cream was delightful. This is definitely going to be a regular stop for me.

This was my first visit to this place and at the first glance you see you a large counter with…read morepaletas and icecream with limited seating. We ordered Mangonada, mango with chamoy paleta and aqua Fresca with strawberry. Mangonada came with mango icecream, chunks of mangos with chamoy and a tamarind candy. I was a bit disappointed with the quality of icecream which was a bit less than I expected but it tasted really good, except for the tamarind candy. The palate tasted the same as Mangonada and was good. The aqua Fresca was really disappointing. Over all it was a good experience

First time trying this local favorite and it did not disappoint! Handel's had so many different…read moreflavors it was kind of overwhelming, but I finally settled on the raspberry cheesecake chunk in a waffle cone. The ice cream was rich and delicious and it had real chunks of cheesecake in it. I think one of the reasons why this place is so popular is because of the portion sizes. I got a small and it was huge! Even on a cold winter day, Handel's was busy on a Friday night. The service was incredibly fast and the workers were all super sweet. There's a small corner in the store with benches and a table if you're lucky you can snag a spot to enjoy your treat. I know there's other locations, but overall, I had a great experience at the Orem location and will definitely be back to try a different flavor!

I love the ice cream! They have a lot of good flavors and the texture is perfect. For some reason…read morethis location consistently gets my order wrong though. Some employees are amazing and so friendly! Some seem like they really don't want to be there so customer service is hit or miss. I've been going weekly since it's been hot lately, and twice in my recent four visits they got the flavor wrong. The first time I luckily started eating it in my car and noticed it was wrong so they fixed it right away when I went back in the store. The second time I took it home to eat so didn't realize it until it was too late to be fixed. I wish they would repeat back the flavors to you when you checkout or at some point during the ordering process to be sure they're correct. I guess the lesson for myself and others is to check all of the flavors in your bowl before you leave this store.

So, I wanted to like this place more because it's so close to things I do frequently... but when we…read morewent there were some real issues. 1.) The location is terrible. It looks like it is easy to get to - it isn't. It is in one of the most convoluted parking lot situations imaginable. 2.) The list of flavors is okay. The price point is okay. The service was ridiculously slow and it was inaccurate. 3.) It is understaffed. We went just before closing on a Saturday night, there were two of us and one woman in front of us. Frost Bites had only ONE kid working who appeared to be...maybe 13 years old. He seemed overwhelmed by the order given before us - which was essentially, 3 shaved ice cones. We waited 10 minutes to give our order, then 12 additional minutes to receive the order. I don't think he was doing a poor job, I think he was young, and should not have been left alone to manage the stand. The quality of the shaved ice was fine, but the experience of getting there and being there was not great. I hope it gets better - I probably won't be back for awhile, as there are other places which are consistently better.

I have been to this place several times now and I think it is great. It is not hard to get to and…read morethere is always plenty of parking. This business seems to be committed to giving some younger kids a chance to try out a summer job. I have, across the board, had the most enthusiastic and helpful service here. The workers are friendly and they always come out to check and see if we are enjoying our shaved ice and need anything. And the shaved ice it's self is very light and refreshing on these hot summer days.

Ava Piper hallie Ellie are the best tropical snow workers ever and they should get a raise because…read morethey are so fast at getting our orders and they make our snow good and they are so awesome at everything they do

it was good very good I loved it, ice tastes good and made me like ice. I've never have better…read moretasting ice.