The snow cones always taste great but the last 2 times i've gone to the location on 1178 East 3300…read moreNorth, Lehi I ordered ice cream and haven't received it. I paid for it both times and the cashier wrote it down both times but there has been no ice cream in my snow cones.

Hi! My name is Sasha, and I used to work for Lucky's. The experience working there was awful, as my…read morelast manager had us working hours that were past our normal time, as well as breaking the child labor laws. Most girls who I worked with were around the age of 14-15. In the shacks when I was working, it was so hot and nowhere near a good temperature to be working inside. A girl I knew actually had heatstroke from working all day in a hot shack. Our manager would not let her leave unless she got it covered or finished the shift. In order to work with food, you need to have a food handlers permit and most of these girls didn't even have one. Our manager didn't even care to have that a priority either. The shack is disgusting and at North Lehi and Main Street, as well as American Fork are growing mold and collecting dirt puddles of water without it being cleaned. In my experience working there, I constantly cleaned the floors to keep a clean environment in the shack and for everybody, however it would just get dirty again. Our manager would also make us go in two hours early before shifts to deep clean the shack. We are here to make snow cones, not deep clean a moldy shack. I understand it is also our responsibility to keep the shack cleanly, so I will admit to that. Our current manager/owner does not care about the cleanliness of the shack like our last manager kind of did. It is absolutely disgusting and unacceptable especially with the hours that we are having to work. In the syrup bottles, there are fruit flies inside and mold growing inside of them as well. Those same bottles are still being used to flavor the shaved ice. I have found various things inside the shack like mold, rat poop, and dead bugs, as well as ant colonies living inside of the shack. The manager/owner has also stated that we have to calculate our own checks, but when he does it is incorrect. I have no problem calculating my own checks, but he has gotten checks wrong. He also has taken money out of one of the workers accounts and acted as if he didn't do anything. Our last manager and him were dating for awhile and he and her would get into a lot of arguments at the time. There is video proof on the iPads that we use to charge customers about how he will abuse her. On the iPad, it was logged into our last managers Apple ID, and she would take videos and photos, as well as voice memos about her being domestically abused. I am fully aware this has nothing to do with me or the shack, yet there was video footage of him pushing a table inside of the shack and hitting her hand very aggressively and hard with the table. Again, I am fully aware that it has nothing to do with me whatsoever, but do you really want to be supporting and giving money to this abuser? That same manager would also write very disrespectful notes about people she was interviewing, as well as dehumanizing them. I know this because she had a note on the iPad that is connected to her Apple ID. This is disgusting and I hope every customer who comes here can notice and see that this place is terrible and a disgusting environment. If you are wanting a job, or someone you know is wanting a job, please don't work here, it's not worth the amount of time you're putting into, or the hardship of working. You are only getting paid a maximum of $7.25 an hour plus tips, but it's very unprofessional and just an awful experience. If you have any questions please email me: sashafujiko1@icloud.com If you need me to provide any photos or videos or anything, please let me know.

Good except for the sweet and condensed snow tastes like breast milk so don't get thatread more

Very quick and friendly service! No problems. Very fun date idea. Manager asked us how everything…read morewas and was very helpful! I will definitely recommend to friends!

So, I wanted to like this place more because it's so close to things I do frequently... but when we…read morewent there were some real issues. 1.) The location is terrible. It looks like it is easy to get to - it isn't. It is in one of the most convoluted parking lot situations imaginable. 2.) The list of flavors is okay. The price point is okay. The service was ridiculously slow and it was inaccurate. 3.) It is understaffed. We went just before closing on a Saturday night, there were two of us and one woman in front of us. Frost Bites had only ONE kid working who appeared to be...maybe 13 years old. He seemed overwhelmed by the order given before us - which was essentially, 3 shaved ice cones. We waited 10 minutes to give our order, then 12 additional minutes to receive the order. I don't think he was doing a poor job, I think he was young, and should not have been left alone to manage the stand. The quality of the shaved ice was fine, but the experience of getting there and being there was not great. I hope it gets better - I probably won't be back for awhile, as there are other places which are consistently better.

I have been to this place several times now and I think it is great. It is not hard to get to and…read morethere is always plenty of parking. This business seems to be committed to giving some younger kids a chance to try out a summer job. I have, across the board, had the most enthusiastic and helpful service here. The workers are friendly and they always come out to check and see if we are enjoying our shaved ice and need anything. And the shaved ice it's self is very light and refreshing on these hot summer days.

New management and they have step things up. Last year it was pretty rundown, but this season the…read morenew owner has been there every time we have gone and has had great energy. We have been three times already this year. Their flavoring is fully stocked and tastes yummy as ever!

Our favorite shave ice place! Perfectly smooth, melts in your mouth, no big chunks of ice to crunch…read morethrough. We love getting an ice cream scoop in the middle for an extra treat. The sizes are huge! Note that they can do a smaller size than listed - still plenty big for my kids - just ask! Our favorite location is the one in Draper but this one is great too. Hardworking, polite teens working inside.

10/10 gelata. 3/10 service. There was a flyer on the window that said scan the QR code and fill out…read moreyour info to get a free kids gelata. I scanned it and told the cashier - who looked like he was maybe 15 years old. He said, "Sorry I don't know what that is. I've worked here for a year and don't know what a lot of things are." And left it at that. I had to prompt him, well.. can you go ask someone? He seemed annoyed but did. The other kid that came out looked also 15 years old. He said "yeah sorry we're not sure what that is." I told them they should probably take off the promo off their drive through window if no one knows how to do it. I asked if he could just take the kids gelata off my order and he was nice enough to say yes, but woof! Team needs a lesson in customer service. I hope they see this so they can improve because the ice cream was so good.

The service was very slow. We waited in the drive thru for 20 minutes…read more The treats we got tasted delicious. I got a kid sized coconut custard. It was a perfect sized treat.

Easily one of the top ice creams along the Wasatch Front…read more I had a double with Honeycomb and Mint Chocolate Chip. Huge portion. Both were excellent. They churn their own ice cream in house and it is obvious that they use awesomeness amounts of cream. The store has a cozy and chic vibe. I like the minty green color scheme. The overall feel is comfortable. Don't expect a freezer displaying their ice creams as the freezer case is behind the small counter that holds the cookies they use for sundae and shake addins. The employee was cheerful and happy to serve. This is a Mom & Pop establishment, so this is their only location. It was worth a 25 minute drive for me, maybe it will be for you, too. 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs!

I came here as a joke. To ridicule the name. Cream work makes the dream work. That's hilarious…read more I'm leaving a disciple. Signed up for the rewards program.

Great selection of flavors! Lots of fruity and chocolate flavors. Their cake batter flavor and…read morepeanut butter flavor are both delicious. They have a ton of topping options as well and the prices are fair!

This was our second time at Froyo, our first being in the Saratoga Springs location. Both times we…read morewe're obsessed! They have the best flavors and toppings. The place is also bigger compared to other frozen yogurt places and a lot of sitting area.

"I like Sip-N, but I've decided I won't come here anymore. The drive-thru line wait time is way too…read morelong. When you are in a drive-thru line for 20+ minutes with 3 cars -- and you are the 3rd car -- the wait time is too long. I've simply backed out of the drive-thru a few times, grateful no one came in behind me so I didn't have to wait for yet another 20 minutes. This kind of extended wait time happens a lot. But what's more, they now consistently get my drinks wrong. Today is the last time I'm going back. I ordered a 32oz Me Time with Mtn Dew Zero, 1 extra scoop of fruit (mango), and fresh lime. When I got home, I opened my cup, and I had none of that. I did have a 32oz Mtn Dew Zero, and it did have about 1 tablespoon of frozen pineapple, and that's it. So what then did I pay for? And what makes it even worse is the staff -- especially the girls who run this place -- are often unwilling to fix the drink when it's wrong. They do it begrudgingly and are rude. This isn't an anomaly. I've been here enough times to know this. For this repeatedly to happen, I figure it might be a bad system, bad training, or bad staffing. What else explains this?"

The best peanut butter bars in the state. The drinks are standard but the desserts are speacial.read more