Schomp wanted to charge me over $500 to replace my skid plate. These guys reattached it for me…read moreright away, very quickly, and would only accept $10. Glad to have found an honest mechanic near me. I'll be coming back.

I decided to try this business because of its strong reviews. As a woman, I'm always a bit cautious…read morewhen going to a mechanic since it can sometimes feel like there's a risk of being overcharged, or mislead. So I always do my homework. I went in for a basic oil change and car inspection. The staff was cordial, courteous, and prompt, which I really appreciated. Customer service was definitely a strong point. However, I did have some concerns about the thoroughness of the inspection. I was able to point out a few things myself that were initially missed, and it seemed like the technician performing the inspection may have been new, as they needed guidance from more experienced team members. Because of this, I don't feel completely confident that the inspection was as comprehensive as it should have been. Unfortunately, I don't currently have the time or resources to seek a second opinion, so I'll have to move forward and hope everything is in good shape. Fingers crossed.

I asked for estimates through Yelp for work on my 2024 Toyota Rav4 Prime and my 2021 Kia Niro EV…read more They were very responsive. I had alignment done on Toyota today and they were courteous and efficient. I highly recommend them and I have scheduled coolant flush/replace, brake fluid flush/replace and alignment for my Kia.

Absolutely ruined my car n tried to upsell do not trust this company not a nice staff just all…read morearound terrible

I was on a cross country road trip when my car broke down. Thankfully, Ellis was the closest AAA…read moreshop. They treated me well from the beginning and were able to look at the car within the hour (unlike the other shops who wouldn't even inspect it until the following day). They explained the issue to me, informed me of my options, and were patient as I decided what to do. They quoted me honestly and when I came in to pick up my car, it ended up being LESS than what they'd originally said. That never happens. Even more importantly, they fixed my car and I was able to make it to Miami FL with no other problems!! They even made sure to get it done quickly so I could get on the road. I'm so very thankful I took my car to Ellis, they made a stressful situation bearable with their good, honest work!

My family and I have been taking our vehicles to this location for a long time, and unfortunately,…read moreafter this experience, we will no longer be giving them our business. Used to be a family-run operation, but since being acquired by a larger auto repair chain, my experience has been completely different. What concerns me most is the pricing, communication, and some of the recommendations I received. A 4 months ago, I brought my 2008 Nissan Pathfinder in for a leak. I was told it needed a rack-and-pinion replacement and was quoted approximately $3,100. I understand that my vehicle is older and repairs are inevitable, but $3,100 seemed excessive, especially considering the value of the vehicle. I decided to get additional opinions. I received four other quotes, all $1,500 or less out the door for the same repair. That should have been the point where I took my business elsewhere. However, because my family had been customers here for years and I knew Jim, the mechanic/manager, I decided to give them another opportunity. Later, I was told my rear differential needed to be replaced. I was initially quoted approximately $5,000 for a complete new rear differential. I was then told they had supposedly been sent a front differential from Nissan by mistake. The following day, I was informed that a new rear differential was not available, so they would instead install a used differential, reducing the price by approximately $1,000. Nearly two weeks after I originally dropped off my vehicle, I received another call, this time from an employee named Nico, telling me they had discovered that the bearings were bad. What really bothered me was being told that they could simply put the bad bearings back in because I had mentioned I was considering selling the vehicle after the repair. I found that suggestion extremely troubling. I could not knowingly sell someone a vehicle with bad differential bearings, so I authorized another $800 for new bearings. By that point, I felt I was already too financially committed to the repair to start over somewhere else. My frustration isn't because an older vehicle needed repairs. I completely understand that a 2008 vehicle will require maintenance and expensive repairs from time to time. My issue is the combination of the pricing, changing information, delays, and the suggestion that bad bearings could simply be reinstalled if I planned to sell the vehicle. Another thing that made me uncomfortable was seeing employees at the front counter promoting financing/lines of credit after customers receive very expensive repair estimates. I've never personally experienced that approach at an independent repair shop before, and combined with everything else that happened, it left a bad impression. I strongly recommend getting multiple independent estimates before authorizing any major repair here. I did exactly that with the rack-and-pinion repair and found a difference of roughly $1,600 between their quote and several other shops. It's disappointing to write this about a business my family trusted for years, but after this experience, they've lost our business. At this point, I believe what occurred goes beyond simply being dissatisfied with the price of a repair. Based on the pricing discrepancies, the changing explanations regarding the differential, and especially the suggestion that known bad bearings could simply be reinstalled if I intended to sell the vehicle, I have serious concerns about whether these business practices are appropriate and lawful. I am documenting the entire experience, including estimates, invoices, dates, and communications, and I intend to pursue this matter through the appropriate channels. I am exploring complaints with the appropriate Colorado consumer-protection and automotive regulatory authorities. I am not making these statements lightly. My family trusted this location with our vehicles for years. I believe consumers deserve honest recommendations, transparent pricing, and clear communication--particularly when repairs involve thousands of dollars and people's ability to safely keep their vehicles on the road.

Finding a mechanic one can trust is... a struggle…read more I took a car that sat unused for two years (part of an estate) here on a recommendation. Glad I did.they looked it over, diagnosed problems and did a triage of most important to can wait. So I'll still be out a bit, but not all at once. Whew! Personable, quick (even with my assurances it wasn't my daily driver yet), kept me in the loop.

This is the most amazing team of POLITE,ACCOMODATING PROFESSIONAL people I've ever met, they…read morealways find time to help me and my old blazer,they give me a ride home ( im a few blocks away) So If you want honest, hardworking people this is the PLACE TO GO thank you to the owner and his son. GREAT JOB TEAM ANTHONY'S. THANK YOU AND YOUR DOG IS SWEET TOO !!! BARBARA /02 BLAZE​R

Super nice staff and well priced labor. They got everything figured out and went over all my…read moreoptions.

We have been long time patrons of Smoky Hill Auto. Our daughter's Honda Accord check engine light…read morecame on so we took it to SHA. We were sending her out of state to college so needed the reassurance that the car would be reliable and safe. When we heard the business was under new ownership, we weren't sure what to expect. I was incredibly impressed by the expertise and troubleshooting diligence exhibited by Kermit and the team at SHA. As a female, I usually hate speaking with auto shops because you either get dismissed or talked down to. Quite the contrary! Kermit walked me through the issue, was transparent along the way, showed me photos to review the work that had been done, and exhibited excellent customer service. Their pricing was fair, the car is fixed and I feel relieved that my daughter's car is back on the road. 10 out of 10 recommend.

I had my wife's car towed to Christian Brothers due to a competitors botched oil change which lead…read moreto all of the oil from my wife's 2023 Honda HRV leaking out onto my garage floor. They gave me video's/documentation of their inspection and discovered that the oil plug was not properly tightened. They Steam cleaned the mess in the engine bay and surrounding areas. Then they replaced the oil plug and gasket, filled it with the proper oil and inspected the engine bay to ensure everything was up to spec. With my wife being disabled this could have turned into a very bad situation. With their video and documentation that was given to me I was able to present the evidence to their competitor for a refund of everything involved. Thank you Christian Brothers Automotive.

We chose Christian Brothers because of a recommendation from a friend. My guy needed to fix his air…read moreconditioner, with all of this heat lately, it is pretty important. He told them what he thought the issue was, so they said they would run a diagnostic and let him know. The part he thought it was was covered under warranty, so no big deal. They ran their diagnostics and had a few pages worth of items, most not covered. He authorized the warranty fixes, nothing listed about what he thought the issue was. We got the truck back 16 days later and had air conditioning for one day, then back to blowing hot air again... he brought it back.... They finally put the dye in and found the problem... exactly what he told them to begin with. They fixed it.... At a cost. He asked how they found the "problem" the first time... using soapy water as a $200 diagnostic.... There is some shadiness going on there.... They tried to over charge him from the first time we got the truck back... luckily he is a very calm guy and voiced his disbelief, they finally gave him an appropriate price after nearly an hour of question and answer/ "negotiating". They kept disappearing behind a door like used car salesmen... shady.

Amazing work done by Kellers Professionals!!! Staff very At-tentative to what work needs to be…read morecompleted on vehicle! Priced reasonably!!

I've used this location of Kellers for a number of years. Recently, when I ran into an issue with…read morethe repair, Nate very graciously handled the situation. It was not a problem with their work, but rather a problem with a defective part. I am a very satisfied customer.

I always get excellent service at this Big O Tires - whether it is to check the air pressure on my…read moretires, get an oil change, or take care of any of the other services my car may need. A bonus is free wheel alignment at this location. An estimate of service prices is given up front and there is plenty of seating to wait for your car to be ready. Prices are reasonable as well as wait time estimates. This time, I witnessed a very heated customer coming in asking questions about types of fluid they had because her Cadillac XTS had to have a specific kind and she didn't want anyone messing up her car. Each employee she spoke to (aka yelled at) was very respectful answering her questions and getting her the help she needed. Kudos to you, Big O Tires!

Had an appointment at 1pm for an oil change and a tire rotation. I proceeded to watch my car be…read moreunmoved for 30 minutes. I kindly asked a worker if they had a time estimate as I had another appointment for a different car at 3pm. The guy seemed so annoyed that I even talked to him at all, said he'd go as the mechs. He never gave me a time estimate, just ignored me. So, I patiently wait until 2pm, seeing that my car still hasn't moved from where I parked it. I ended up asking a different worker if I could get my keys back and leave. He was much nicer and helpful than the other guy. ONLY THEN DID THEY MOVE MY CAR. An hour after the appointment and a request for the keys back and they finally decided to start working on my car. 30 minutes later they were done. Second guy apologized and told me they gave me a discount but didn't tell me how much it was the original total was. I'm never going back.

Great experience at Saul's Autotek! Hopped right on our issues we drove up with at 4:30 on a…read moreWednesday, gave us excellent customer service, spoke with us every time there was a update, and they stayed late to make sure we got it done and back to our Colorado Springs home we were staying at on our vacation. Coming from North Carolina and needing to get back in a few days, Mike the service manager really helped and made sure we were taken care of. Even speaking on their work if we have any issues when we get back home to give him a call. Highly recommend!

Overpriced, dishonest, late and shoddy work…read more We had the misfortune of having a car break down on a Saturday, transmission, and they were the only place open that was within distance. It took them a week longer to get the work done than we were originally told. Once they finally installed the transmission, we were told that it came with a faulty sensor, and that they would have to get the part from Honda. They then charged us for the faulty sensor that came with the transmission -- almost $300. The initial quote for a new transmission was $10,000 parts and labor. They said that they could get a certified, refurbished one and drop the price to closer to $8,000. We chose to go with the certified refurbished transmission (while we were waiting for the work to be done, 4 hours after we showed up -- and it was still the next day before they finished it -- the manager was talking to us and saying that a brand new transmission for the car would have been $16,000 -- even though 2 weeks before he had quoted us $10,000). The final bill, with the other things they added on, was $9,700 (which turns out to be significantly more than what we were told and more than other shops would charge). They also told us a list of things that needed to be dealt with that were problems with the car. I was curious simply because I heard three other customers being told that they had similar issues that needed to be dealt with. Driving the car the next day, there was a weird squeaking sound. We took it to another shop to see if they could diagnose the problem -- a number of the bolts holding the transmission were loose! They tightened them up and the sound disappeared. Not only was the work very late and overpriced, it was shoddy. We also asked this shop to check the other issues that Saul's Autotek had said were issues that needed to be addressed, and we were told that those "issues" were fine.