Avoid this place. My sister was there for a couple of weeks. Horrible, horrible place. Food is…read morenot edible, so had to order through DoorDash. Had assigned bathing days and never got one! Meds missed. I could go on and on.

I was admitted to Marquis rehab after spending close to a month in ICU at OHSU. The first night was…read morerough considering all my paperwork wasn't properly sent over, but Kirsten, the Nurse Director took care of everything for me the following day. She definitely took control of the situation and made sure I was very comfortable after that. The nurses in charge also stepped up and took care of me and my needs. I would recommend Marquis in Wilsonville yes.

If I could give zero stars for how this discharge was handled, I would…read more I came to this facility after a motorcycle accident, hoping to recover safely without putting extra stress on my partner. While a few individuals on the care team truly made a difference--Damalesh, Shantay, Louie, and a handful of others were kind, attentive, and absolutely wonderful--the overall experience left me shocked and disappointed. The social services director, Sam, is the main reason this facility gets a 1-star review. He was dismissive, condescending, and ultimately responsible for the stressful, manipulative mess that surrounded my attempt to leave--saying that I was "denying care" when in reality I was taking my "care" elsewhere... Had to fight to get basic discharge paperwork (that I asked a half dozen times to get for hours on end), was pressured to sign documents without being given full information, and felt completely stonewalled when I asked for reasonable medical equipment and referrals for in-home rehab. Sam made what should have been a smooth and supportive process incredibly frustrating. As for the food? I'm vegan, and while they made an attempt to accommodate that, I can't live off bread and tofu forever. Toward the end, I could barely eat anything at all--it got that bad I understand care facilities aren't luxury resorts, but respect, communication, and basic follow-through shouldn't be optional. If it weren't for the handful of standout staff members I mentioned earlier, I would've lost my mind here. If you have a choice--keep looking. You deserve better.

What can I say about this place? The fact that my concerns were not met when I felt completely…read moreviolated, disrespected, and shamed while having to take a shower, while a male staff member sat just inches away from where I had to take a shower. I was told that if I didn't take a shower at that moment, I would not be able to take one the next day. There were enough female staff on duty that one of them could have come to the shower instead. But yet, being humiliated. I still have trauma from that night. Only one staff member approached me about what happened. I was not apologized to by Hussain nor by anyone else. I felt absolutely outraged and degraded. Yet, no one seemed to care. The only reason I was here was to rehab from cancer treatment It was much more banal at best. A complete lack of communication between staff members. Often told "oh, I forgot, or no one told me," which is absurd when dealing with people you are there to care for. On more than one occasion, I was brought the wrong tray of food while the staff jokingly said, "oh, it happens all the time", like that's ok. Another issue.. having to put a sign on my door asking people to knock before just walking into my room. It is a common courtesy to knock on someone's door before walking in... it does not matter where you are. Yet, even with the sign, some just walked in without knocking. As far as rehab.. I did better PT in my room. A couple of old bikes and a few weights. It was a waste of my time and dignity. I stayed there two weeks too long. However, that being said.. some of the nicest people you ever wanna meet. All seem pretty stressed most of the time, definitely overworked, probably underpaid. From my personal observation along with asking the R.N's CNA's, LPN's, the rehab staff and others. Each caring for patients with different needs and specifics. The length of time spent that particular resident varies, leaving others under their care basically screwed until they can get to you personally. That's why the one star, because they do try. But ,things definitely need changing as far as respect, patient care, effective communication, the fundamentals and most valuable not treating your patient as you did your last. Each patient are different in their own right, they should be respected as so. As an individual, which we are all and not just another bed filled.

There are new changes happening at Waterhouse Ridge. It's nice seeing our residents smiling and…read moreengaging in daily life enrichment activities and having loved ones share the feedback.

My dad has been at Waterhouse Ridge Memory care for 2+ years. It is clean, friendly, well…read moremaintained, and the staff is attentive and compassionate. Finding a good memory care facility in the area is decent--we looked at a lot of places before we decided on Waterhouse Ridge; and we are happy with the results. I'm pretty surprised with a couple of the negative reviews I've seen. Working with memory care patients is stressful and demanding. Based on the interactions that my family and I have seen we have been very appreciative of the work that the staff does. I highly recommend this facility!

Love working here the administration is awesome. Hope to retire here. Coworker are great.read more

My dad has been living at Marquis Assisted Living for a few years now and really enjoys living…read morethere. My dad has made many friends and receives the care he deserves. When I visit him, the people working here are all very nice, greet me when I walk in and ask if I need help. I would recommend to others looking for placement for loved ones.

I wish I could give West Hills 10 stars, because they went above and beyond not only for my beloved…read moregrandmother Barbara D., but our entire family. Following a stroke, my grandmother was transferred from OHSU to West Hills, where she stayed for two months. Last week, when she was facing death, rather than going home, she chose to stay with her incredible team at West Hills. We got to know nurses, CNAs, case workers, therapists and more on a first-name basis. They all were so kind and gave such skilled and compassionate care not just to her body, but also her mind and her spirit -- she discussed her Zen Buddhism with one of her favorite nurses, talked endlessly with her physical therapists and wanted one of her CNAs to move in with her. Throughout a painful process, West Hills was a true partner and comfort to my grandmother and the entire family. We would have care conferences that lasted hours and involved upwards of six people, everyone working hard together to find the best choice. When we were down to the final hours, they brought food and water and reminded us all to eat. So many caregivers throughout the building came to say goodbye to her, came to give us hugs and cry with us. We could not ask for more from them. They came on good recommendation from a family friend, and she was so right. We are so grateful to all they have done for us (and tolerating when we all piled in her room for pizza parties). Thank you, West Hills.

My 90 year old mother had rehab care after a 1 week hospital stay. Staff was very considerate,…read morecaring and helpful. Special shout outs to Trent, Vicki, Makayla, Geeta, and Goodness!

I live here now, in independent living. I chose to come after a lot of research. In part I came…read morebecause of the recommendation from several residents. The building is decorated in a comfortable style and I am proud to bring guests here. The staff is extraordinarily nice and helpful. The dining room servers are usually teenagers and they try to make us happy. I ask for something and frequently the answer is "of course". There is always something I want to eat. (The onion rings are the best ever). The building is older and appliances are tired. But they work. I am content.

So it's Sunday again at the Springs at Tanasbourne as you can see from my last post they do not…read morehave the staff available to care for the elderly who pay 11,000+ a month in rent. This time my dad got up in the night to use the restroom but couldn't make it and soiled the carpet in his assisted living bedroom (which happens to the elderly). The caregiver said that there just wasn't enough people on the weekends and in the evening to take care of it right away so they had to sit in their assisted living apartment and smell the feces all morning and afternoon until I raised hell and finally it was cleaned up at 4:30 in the afternoon.....you can have this type of care too for 11,000+ a month!

I wanted to write to let you know that my mother, Bobbi ____________, passed away, and how grateful…read moreI am for all of your wonderful care for her. Compared to the other facilities she stayed in, she particularly felt touched by the incredible love and support rendered by The Springs at Sherwood. Prior to coming to the Springs, her previous nursing home kept her heavily medicated, and she was not even able to function or communicate with us. Your different approach, which required more effort, attention, and true compassion woke her up for us, and even in the week before her passing, we were able to have loving conversations with her. We really appreciate the special care you provided for her, thank you for your extra efforts and kindness... I know she was not an easy patient. Let everyone on staff know that they really do make a great difference!!!

My friend moved into this place for about 8 months now and the wait for getting served a meal is…read moreover 45 mins after she has placed her order. They are constantly under staffed and ignore the residence requests. I would avoid this place at all costs.

I've been in rehabilitation for a small stroke here for almost two weeks. The staff here are warm,…read morefriendly and professional. I came here with a lot of medical needs including a feeding tube and pump, 24x7 oxygen concentrator and a lung suction device. Not a small feat to support me all day and night but The Pearl was up to the task. I've made friends with many of the staff and I look forward to returning to do some volunteer work if possible. I totally recommend The Pearl if you are in need of rehabilitation services like I was.

The Pearl provided excellent care for my husband after an extreme spinal surgery. He ended up with…read morean infection at the hospital requiring emergency abdominal surgeries. After all of the surgeries my husband spent a month in the hospital and he was kind of at square one when discharged. When he started at the Pearl he was unable to stand. After his month long stay, he was in good enough shape to slide transfer from a wheelchair to his bed or shower/commode. He was also able to stand for brief periods of time. He progressed enough to join the intensive Rio Rehabilitation Program at Legacy Health. During his stay he received top notch care from Rio staff. They were very caring and met him where he was physically. The therapists pushed him to get where he needed for additional rehabilitation. Thank you Colin and Debra! The nursing staff were caring and as timely as they could be and several nurses were standouts (like Carol and Sherry). The weekends seemed to have less staff so things could take longer. That said, they were upfront about other work they needed to do before being able to help. And when they were helping, they took all the time and care that was needed. The food was very good with several alternatives if the main menu didn't sound good. Bambi was great in helping set up wheelchair transport for appointments, Sondra helped coordinate lots of appointments and helped make Rio happen. Tawnya was amazing at coordinating transition to Rio and backup plans. Penny was the nicest therapy pooch. She lifts everyone's spirits. I highly recommend the Pearl as a skilled nursing facility. Thanks for all you did for us