Alternator failed on our way home from a trip to Broken Bow, OK and pulled in to Holiday Chevrolet…read moreto solve the problem. Joel in service was fantastic and they got us right in and back on the road in a very short period of time. I've never experienced an emergency issue like this before and had the whole family with me. They were accommodating and got the issue resolved and us back on the road in what could've been a far worse situation. It isn't always you find this kind of customer service these days.

Tyler was upfront, honest and gave good advice in helping my grandson buy a car. It is definitely…read moreworth the drive up from Dallas if you are looking for a good used car at a reasonable price

My family was in the market for a new 2026 Sienna XLE. I had already secured an official OTD quote…read morefrom Longo Toyota of Prosper, complete with their letterhead. Preferring to buy locally, I visited Toyota of Plano to see if you could match the offer. Instead of a professional discussion, I was met with shocking hostility from one of your managers (a tall gentleman of Middle Eastern descent). He directly attacked my integrity, stating, "I've seen this trick many times; people bring fake quotes from Richardson or Prosper to deceive us." He further alleged, without any evidence, that the other dealer would add a markup of over $6,000. While I respect a dealership's right to decline a price match, I find it unacceptable to be accused of dishonesty. This lack of professional ethics is not only a personal insult but a significant blow to the Toyota brand image. As a direct result of this experience, I returned to Longo Toyota of Prosper the following day and purchased the vehicle there. The contrast in service was stark; they treated me with respect, and my wife is thrilled with our new car. I will be sharing this experience with my community to ensure other buyers know to take their business to dealerships that actually value their customers.

Took my Toyota Camry in because the sunroof was stuck in the vent position and I could not get it…read moreto open or close. If you are unfortunate enough to own this car and experience this issue you know that there is no easy fix. When I arrived I pulled up, handed the tech the keys, and walked inside to check in. Lawrence was so nice and helpful, let me know a time frame, and explained where the restrooms and snacks were located. He also let me know there was a recall that they would also take care of while they had my car back there. After about 3 hours Lawrence called me up and informed me that they were not able to get the sunroof closed and the cost of getting it fixed is almost $11,000. Having just moved 1000 miles from home, looking for a job, and have now loss my reliable transportation I broke down right at his desk. Lawrence proceeded to go talk to other managers to see how he could help me. He mentioned that they could take the headliner down and MAYBE be able to get it closed that way. I had to take the risk. About 4 hours later he comes out to the lobby with a technician named Tristan. Poor Tristan had been fighting with my sunroof all day, but was determined to help me and continued to try everything he could possibly think of. Eventually all his hard work payed off and he was able to get closed and even washed my car for me. These two men may have just been doing their job to other people, but they really did change my life. They offered support, determination, and the willingness to go above and beyond for a customer. Having just moved to Texas this was my first experience with this location and I now will continue to have my car serviced here. P.S. Let this be a reminder to NOT get a Toyota Camry with a panoramic moonroof!!

I have purchased more than 20 vehicles during my lifetime. Without a doubt, Derek Ward of James…read moreWood Buick GMC in Decatur, Tx provide the best experience that I have ever had. After visiting two dealerships in Fort Worth this week, the first dealer told me I owed $9000 more on my 2-year-old car that has 17,000 miles, I shared my Kelly Blue Book estimate and he told me KBB don't write checks, he offered me a payment of $1183/month, of course I left. The next dealership must have thought, "hold my beer and watch this, lol." That dealership offered me a lease price of $1905/ month and bragged because he got the price down $200, so I was going to pay $1700, they told me I was $5,000 upside down. Feeling reluctant, I located the 2026 GMC Denali PU with the exact options that I was seeking. Derek was extremely professional. I told Derek exactly what I was looking for. Within an hour, Derek provided me with a ballpark figure that was exactly the same as the result I came up with on the GM Financial website; I was $500 upside down. After a 1-hour drive to the dealership, it took approximately an hour to complete the paperwork, and a monthly note below $700/mo. Without a doubt they have earned my trust in an industry that is filled with uncertainty in my opinion. When completing the paperwork, I was able to relax, as in my experience the finance manager didn't try to up-sell me on things I didn't want or need. In my Arnold Schwarzenegger voice, "I'll be back!"

Just bought a Yukon Denali from Clay Estes at James Wood and 12/10 recommend! Clay is professional…read moreand makes the car buying process quick and efficient! I live in the DFW area and pass about 5 GMC dealerships heading to Decatur but it is for sure worth the drive! First time purchasing from James Wood and we will for sure be back because of Clay!

Awesome dude and family. They work hard to help you get what you want just call them.read more

warning don't buy a car from burls used car lot, he sells…read morejunk cars. we bought a 2011 dodge grand caravan last year weeks later we started having flashing lights on the dash, then we notified burl, he had his tow man come pick up the car. he said he had to order a computer box for it, we continue waiting for our car for a month, he rigged it enough for us to drive never put a computer. then a week later we had radiator issues. car needed to be towed again. then he decided to send our account to a third party credit collection company, for whatever reason. we were always on time with payments. all im saying is please think about going here before you buy a car here.

I was in the market to trade down from my 2020 Chevy trail boss, I came across Triple C auto sales…read moreand was some what reluctant to reach out them about a 2015 ford f-250. I had spent the last 9 months in and out of dealerships, being haggled and harassed. I'm glad to say I did business with Triple C, Charles and his son Chris were professional, friendly, and made the process super easy and painless. Charles gave me an awesome and fair deal on my vehicle being traded in. I drove up from Frisco on a Monday, Chris stayed late as I had some issues with my original loan. I asked to come back the next day as it was getting late. On Tuesday I drove back up and dropped off my truck and the loan, and I drove off in my new 2015 ford f-250. I couldn't be any more pleased with the whole transaction. To include the continuous and prompt communication from Charles and Chris even after my sale. I would recommend them to friends, family, and fellow veterans. They will take good care of you.

Purchased a 2023 Icon golf cart from Chris in December. His customer service is fantastic…read more Delivered the cart, spent a few hours lowering the top so it would fit in my garage during the deep freeze before Christmas and has been quick to respond with questions. Excellent value and even better customer service.

Matt's Motors in Gainesville, TX -- Read This Before You Lose Everything…read more This review is not written out of emotion. It's written out of experience--costly, painful experience that no one else should go through. After my work truck caught fire and I lost $17,000 in tools, I turned to Matt's Motors to get back on my feet. I gave them $3,500 down on a 2014 Chevy 2500, thinking I was rebuilding. Instead, I walked into a dealership that operates more like a trap. I insured the truck through Geico while still at the dealership. One week later, due to a checkbox error (accidentally marking "commercial use"), Geico canceled the policy. I didn't know--but Matt's Motors did. And instead of giving me a single courtesy call, they immediately threatened to repossess the truck. Then came the first lie: they claimed I canceled the policy, which Geico confirmed wasn't true--and also confirmed they're not even allowed to disclose that kind of information to a third party. I corrected the issue and got full commercial insurance through Progressive. The truck was covered. The payments were current. But from that moment on, I was treated like a problem instead of a customer. Later, I moved both my truck and my wife's car onto a single standard insurance policy to save money--still fully insured. My crew was using the truck in Frisco for a customer's job. Water heater in the bed. They walk into the house, come back out--the truck is gone. Matt's Motors had it repossessed with zero warning. Left my crew stranded. Left my business in limbo. And when I called, they falsely claimed I didn't have insurance. I had proof in my hand. I emailed it to them. They wouldn't respond. I called back, was hung up on. I showed up in person, calm but direct--and was told, "You're not our customer," and threatened with the police. Days later, I received an email stating they wouldn't honor the lease, and that was it. No explanation. No recourse. The truck was gone. Then I saw it: listed for sale on their lot. The exact truck I had upgraded with over $3,400 in custom parts--rims, lights, grille, interior, and more. They kept everything. Kept the payments. And they reported it as a repo on my credit. Matt's Motors found a legal way to strip people of their vehicles, their investments, and their dignity, and get away with it. They didn't "help me rebuild"--they watched me struggle, then took everything when it was convenient. I've since spoken to others who've had similar experiences. This isn't a one-off. This is how they operate. So if you're reading this, please take it seriously: Stay away from Matt's Motors. Don't give them your time, your money, or your signature. There are plenty of dealerships--honest ones--where you're a human being, not a transaction waiting to be flipped.

Service was absolutely awful. The employee who greeted me was already in a bad mood and blew off…read morehis frustrations on me especially after I told him that I would not be purchasing any vehicles from his lot. I would not recommend going to this dealer. I wish I could put a quarter of a star.i

Buddy was very knowledgable and went the extra mile to help me find exactly what I was wanting. I…read morewas extremely pleased with his level of customer service.

Lacy and John went above and beyond to make this the smoothest car buying experience I've ever had…read more Worked out a deal on the phone and on text, found the car for me, went and got it, and I was in the dealership for less than 30 minutes total. I will be back!

I bought a used car from them and they didn't give me a jack or the fobb for it I paid for the…read morelicense it was supposed to be a farm tag so I had to take it to the tax office and pay for it again and they refused to reimburse me or provide the missing item. for the price I paid I will not be returning to this busines. I have been overcharged. several lending institution sent me letters saying that they denied my loan because the price of the vehicle was over by Bonham Chrysler

I live in California and was looking for a RAM 2500 truck with specific packages. I searched all…read moreover CA, AZ, NM and I was able to locate four dealerships in Texas that had the exact truck I wanted. One of the dealerships did not take me seriously since I was an out of state buyer, the second dealership wanted me to fly to Texas to sign paperwork, the third dealership said dealing with CA registration is a hassle...needles to say I was getting discouraged and was about to settle for a truck in CA. I figured I give the last dealership, Bonham Chrysler a try and see if they would be willing to help. I was transferred to Jimmy in sales, who confirmed that the truck was available and that they would be happy to sell me a truck! Car buying can be a pain when in person, but I was thinking that it would be even more painful over the phone. But that was NOT the case. Jimmy made the the process very smooth, from negotiating a price, to receiving the paperwork to sign and send back, to making sure my truck got on the transport truck safely. I received an awesome deal and I have to say it was the best car buying experience I have ever had. If you're in the market for a RAM truck or any other Chrysler vehicle go see or call Jimmy over at Bonham, he will make it happen!!