Kicked us out after 2 weeks, staff were rude and laughed at us, cops/security were mostly nice, but…read moreone of them kept yelling at us. Suites are supposed to be for long term stays. Not how you treat your diamond members.

This was physically a nice hotel and if it wasn't for their annoying check-in, I'd rate it better,…read morebut they were fussier than any hotel I can remember -- to register, I had to sign a sheet acknowledging a long list of Don'ts: No candle, no this, no water polo, no that. I expect better treatment at a good Hilton.

Wonderful staff...nice clean rooms...lounge to relax after long day...decent little menuread more

I have stayed at a few Marriott Courtyards, and this particular one was very much consistent with…read morethe rest. Unfortunately, when unusual circumstances arise on a trip, such as forgetting something in the hotel room after checking out, true customer service is tested. This particular branch did not deliver. I called a day after checkout about a forgotten MacBook charger and was told that the cleaning crew had not turned anything in. My husband, who was in the area when I called, stopped by to check in person. The front desk personnel at that time, who is the same individual I spoke to, radioed a few folks who claimed they were not the ones who cleaned the room. Evidently, there is no log in existence to track such a thing. That was all that was done. They took down my number and told me they would call back once it had been found. I had higher expectations for Marriott. This was extremely disappointing.

We haven't been to the Bavarian in for awhile so we took advanrage of Jefferson County Restaurant…read moreWeek to pay a visit There are three dining areas and a bar, plus outside seating in spring and summer. Large beer and wine selection with their own craft brews too Menu has a German/Austrian flair with North Amercian staples too Food is good, very flavorful, generous portions Our server was super friendly and great at first, yet as the evening progressed she had too many tables and service slowed dramatically What we ate *Bavarian Inn Sausage Sampler: Sliced Veal, Beef, & Pork over Sauerkraut *Classic French Onion Soup *Sauerbraten: Marinated Beef Roast with Almond-Raisin-Ginger Sauce Potato Dumpling & Red Cabbage *Fennel & Tarragon Crusted Pork Chop: Darmesan Potato Puree, Crispy Brussels Sprouts, Honey Tarragon *Chocolate Mousse Cup, *Crème Brulee My rating rationale +.5 Service +1 Food~Taste/flavor/quality +1 Presentation +1 Atmosphere/vibe +1 Value

We were lucky to get a seat without a reservation…read more The waiter did not pay attention, one set of utensils, forgot the water, slow to refill the water. When you are as busy as this place is, having one of three bar tenders as your server makes for a long wait for everything. We started with the crab pretzel - omg the amount of salt was horrid, I have had better dip at dive bars. We ended going somewhere else for dinner, the wait here was ridiculous! Ambiance, a little loud but it looks very nice.

This is a great B&B close to the main part of town. It is right next door to the main hotel, and…read moretwo blocks to the state park. One more block to the main shopping area. and two blocks from Lot 12 resThe only problem about the location is that it is very close to the main road through town and there was some noise from trucks breaking for the nearby stoplight. But I consider myself a very light sleeper, so the average person will probably not have issues with this. The place is very clean and comfortable. I stayed in the Rumsey Suite. The bathrooms are modern and have fantastic jetted tubs. The bed was very comfortable. My room had a white noise machine, ceiling fan, a large closet, free wi-fi, and even electric candles for a romantic touch. They offer a continental breakfast with a lot of options and a Keurig machine for coffee. There is a nice patio out back overlooking the brook. Parking is easy, free and right outside. The innkeeper was very nice and friendly - happy to chat and answer questions about the area - but did not impose on the guests. The decor is cleaner and simpler than most B&Bs, which was a huge draw for me! I don't like rooms full of creepy dolls and tons of old lace. I would recommend this location. The back room with the two twin beds probably has the best view.

We stayed at brookside Manor on our wedding anniversary, it's a great choice. We stayed in the…read moreWashington Suite which has a large comfortable bed, closet and large bath. The entire property is very clean and well furnished. The Inn is within walking distance to the main part of town, we parked the car when we arrived and walked to everything . There is a lot of traffic noise but all rooms have a white noise generator and neither of us had any trouble sleeping.

My mom talked about this property for years. She lived in Pennsylvania and attended a wedding and…read moreshe was always convinced I'd love it here. I was living in California and every time I'd get back to the east coast, she'd suggest going here. Unfortunately, we never got to experience a visit here together after she suddenly passed from an aggressive cancer. It became my goal to come here and visit with her on my mind. Years later, I moved back to the east coast and booked a random weekend just for fun. I'm married now with kids so we made the drive here to experience all that the Omni had to offer. I've stayed at other Omni resorts and I wavered on what this place would land on ratings wise. Overall, it's a beautiful hotel with a lot of history that I loved learning about. My kids absolutely loved the indoor pool. It is as gorgeous as the photos look. It's a nice spot, especially when it's a chilly Pennsylvania day like when we visited. With that said, there isn't a ton to do here with kids. It was the perfect amount of time for us, but met other families who were struggling to keep their own kids occupied. There are some really nice trails around the property, which are perfect. And you can also check out some free toys and games from one of the shops inside. That said, if you don't have great weather, options can be limited. We didn't get a chance to visit the spa, but the space looks amazing from what I saw online. The rooms were spacious and well set up for a family. We ate at a few of the restaurants on site. Service was mostly on point though the tavern was really off. Our server was perfectly friendly but pretty much messed up the entire order. I would go back but not sure I'd be eager to rush back anytime soon. We did enjoy the experience but I think a few bumps could be worked out such as helping with our luggage upon arrival. We were able to valet but couldn't find anyone to help us with the bags and the rolling carts don't easily go over the front door to get inside. Between me and my partner, we were able to make it work. But it's those small details that make a property really stand out.

Jo Ann, Josh, and I came to celebrate Joanne's birthday, and we had such a wonderful experience. We…read morestarted the day at the spa with pedicures, which was the perfect way to relax and celebrate. The spa staff were incredibly kind, attentive, and made us feel completely pampered. Afterward, we had lunch at the Frontier Tavern, and everything was fantastic. The atmosphere was warm and inviting, the food was absolutely delicious, and the service was outstanding. Every member of the staff we interacted with went above and beyond to make our visit special. From the spa to lunch, the entire experience was memorable and truly exceeded our expectations. It was the perfect way to celebrate a birthday, and we can't wait to come back again.

Disappointing Experience with Reservation Handling…read more I recently stayed at Home2 Suites on May 29, 2026, and unfortunately, my experience was very disappointing due to issues with my reservation. Upon arrival, my sister and I were assigned a room that was different from what I had reserved. I was informed that my original room was no longer available, despite having a confirmed booking through Priceline. This was both unexpected and frustrating, as I relied on that confirmation to ensure a smooth stay. During my conversation with staff, I was told that the property has been experiencing ongoing issues with Priceline reservations. While I understand that technical challenges can occur, this should not negatively impact guests who have confirmed bookings. It is the hotel's responsibility to either honor reservations or provide an appropriate and comparable solution upon arrival. This situation caused unnecessary inconvenience and disrupted our plans. It also raised concerns about the reliability of the reservation process and overall customer service. I hope management takes this matter seriously and implements corrective measures to prevent similar situations for future guests. Have not heard from the Corporate Office.

I loved this hotel!…read more I stayed for 2 weeks with my family, and I will say I enjoyed every aspect of it. The location is great because you're away from the hustle and bustle but still close to the highway. The morning breakfast was smaller but they always had something different, breads, meats etc. The pool is kept clean and the cliental is classy. I had one hiccup with a staff member but it was quickly delt with and one night of my stay wa taken off. Clean, good breakfast, nice staff, and lovely location. Will be recommending this location to others!

Our stay at the James Buchanan Hotel exceeded every expectation. From the moment we arrived, we…read morewere greeted warmly by the manager, who even offered to carry my suitcase upstairs and place it in our room. That level of genuine hospitality set the tone for the entire visit. The hotel offers free, private on-site parking, which was an added bonus. Our room was impeccably clean, beautifully appointed, and the crisp white linens made it feel fresh, comfortable, and inviting. Before dinner, we enjoyed happy hour in the hotel's stunning historic bar. The bartender made me one of the best Old Fashioneds I've ever had--perfectly crafted and absolutely delicious. We chose to dine at the hotel's restaurant after a local enthusiastically recommended it, mentioning that the chef had earned Michelin-star recognition and insisting we try the crab cakes. We ordered the crab appetizer and a locally sourced beef steak dinner, and every bite was outstanding. It was one of those meals you'll be talking about long after you've gone home. Dinner was served on the picturesque back patio beneath a vine-covered pergola, with live music creating the perfect romantic atmosphere. One thing that truly stood out was seeing the hotel owners working alongside their staff throughout the evening. Their pride in the property and commitment to exceptional service were evident in every detail. The James Buchanan Hotel offers the perfect combination of historic charm, impeccable hospitality, and unforgettable dining. Whether you're looking for a relaxing getaway or simply an exceptional meal, I cannot recommend this place highly enough. We will absolutely be back.

If you like clean bathrooms, functioning HVAC, and nice quiet bedrooms, do not stay at this hotel…read more And when you report issues to management, they have only excuses or don't bother replying. We stayed here for two nights in December. At first glance everything seemed very nice in Room 205 but then, in looking at the bathroom, I realized there was lots of dust and hair behind the bathroom door (photo). I was going to ignore it, but then we couldn't get the HVAC to work, so I went down to the front desk. The desk manager showed us a second room (same problems), a third room (same problems with the addition of brown spots on the ceiling). We were given a fourth room - a suite - on the third floor. This room was not updated like the first few rooms but at least the HVAC was working, and at first glance everything seemed clean. At this point it was 10pm so we got ready for bed. I looked into the shower only to find a big gob of black hair in the drain (photo). I decided to leave it for the morning. We shuffled into bed (photo) and listened to the windows rattling in the windy night along with all the traffic of Main Street (surprisingly a lot). In the morning, I showed the front desk a photo of the shower situation and asked for housekeeping to take care of it. He said they don't have housekeeping on weekends. What?! I've never stayed at a major hotel chain without daily housekeeping. Also an AI search of the hotel on Facebook mentions "daily housekeeping." Each room contained a letter (photo) from Jefferey Shepherd, VP of Operations, urging patrons to text or call with any issues. I texted him for the first time during our stay (with no reply). We avoided the shower stall horror show and showered at a nearby relatives' place - super inconvenient. We also noticed a dirty chair in the living room - like someone peed on it (photo). That night we tried watching TV but couldn't get any of the three remotes to work (photo). At least we got a decent night's sleep the second night. Sunday morning we went to the front desk to check out, rang twice for the clerk (photo) but he never showed up, so I left the room keys on his chair and left. Skip the cold breakfast, which is all they offer, and walk up the block to One North (photo) for a hot meal and delicious gourmet coffee. I called Jeff Shepherd after returning home. We had a cordial conversation and he offered to refund our stay (over $300) which I gratefully and thankfully accepted. One week later, still no refund so I texted him, which he read and again didn't bother replying. Another week passed, I called him again and left a voicemail asking why he changed his mind about the refund. More time passed and I emailed the company that manages the James Buchanan - Capital Hotels. STILL no response, so I'm forced to include a mention of the awful customer service in addition to the dirty hotel. I don't mind old, historic places, but they shouldn't be this dirty, and the HVAC should be in good working condition. Do yourself a favor and stay at one of the other hotels down the street. I know we will.

Come for the railfanning, stay for the history…read more I first learned about Harpers Ferry, WV while sourcing stock footage for work. I came across the same clip in a rail safety ad, which made me look up directions to Harpers Ferry from DC. The historic park/town is served by the very MARC trains that pass outside my DC window each afternoon. You can describe Harpers Ferry as *deceptively* close because it's a 90 minute train ride, with planes flying into Dulles close enough to make out the airline. Looking for hotels there, Stonehouse Bed & Breakfast was the first that came up, with great reviews. Chris was very helpful and responsive via text and email. I booked the Top Room, which was $170 for a night including taxes. The quaint B&B has three accessible floors, as the family naturally lives onsite. The first floor is the main entrance with the common/dining areas, and the patio overlooking Maryland Heights and the Potomac/Shenandoah Rivers. The second floor has more rooms, one with a full balcony. And the third floor is the Top Room, with windows overlooking each side of the vintage building. If you Google pictures of Harpers Ferry, Stonehouse is in nearly all of the shots, since the balconies are front and center of the skyline. The town itself is like a real life snow globe. But the B&B, the litany of museums, eateries and shoppes around it, as well as the train station directly across the street make it an overall ideal place to stay, be it for hiking, or for something else: A love of trains is what brought me to Stonehouse, so take note that rail traffic can be heavy in certain times of the day. But the light rumbles also helped put me to sleep in the already soft, cozy bed. A container of water was provided, and while glasses should have been cleaned of dust first, it was still a really nice touch. The room also had playing cards, ear plugs, plenty books and a whole lounge chair. Checkin was a simple set of instructions at the door with my name on it, with checkout simply being your absence at the appropriate time. In my case, I only booked an overnight stay, getting in at 8pm and leaving around 6:30am, with checkout/checkin being the traditional 11am/4pm. While I didn't stay for complementary breakfast, I did catch a stellar sunrise between the mountains, as well as nature footage from the neighboring park. All of that to say, I definitely look to return to Stonehouse B&B later this year.

What I great experience! We stayed the weekend in the New Room, and it was comfortable with a…read morelovely porch. Cass was our cook, and we had delicious breakfasts. This B&B is located right in the heart of Harper's Ferry, giving walking access to stores, restaurants, and historic sights. Trains do come at all times of the night, so ear plugs are recommended (which would be needed anywhere in town!). Very much worth it!

We visited this hotel a few years ago and recently returned. It isn't a high end resort, but is so…read moreincredibly relaxing. Located right in the heart of Berkeley Springs, you can walk to all the spots in downtown. The hotel is cozy, with a nice pub on site and spa. it is also just steps away from the Berkeley Springs hot springs, along with the community pool and farmers market. On the latest stay, we got a room in the newer part of the building. It is the less expensive room option, but the room is very spacious. We prefer the older portion of the hotel, in the main building. But you can't go wrong with either spots. I'd recommend getting reservations in advance if hoping to eat on site. The pub has limited seating options. But its well worth the stop.

We needed a pet-friendly room, and the room we booked was perfect for traveling with a dog. There…read morewas a large bench near the doorway for all our suitcases and stuff for the dog, hooks and a shelf on the other side of the door, the bathroom was small, but had a large counter for all our stuff, and the large room had two queen beds with ample space for the dog's crate. We opted not to have housekeeping come, so would have been nice to have had a broom or dustpan handy since it's Spring and we were all bringing in mud / dirt on our shoes, but otherwise was well appointed for two people traveling with a dog (altho the 2 little side chairs could have been more comfortable, and it would have been good to have a designated place to put the dogs bowls). The staff was very accommodating when I had to change my reservation, and were all wonderful in-person, too. We ate dinner at the restaurant, which had good home-cooked food, but the young waiter needs training; he came over when we were still eating and asked what we thought about dessert. It wasn't crowded, so I don't understand why we were rushed through our meal. We didn't end up going back because there are so many other dining options in the town or nearby, but it's definitely a plus to have a restaurant on-site when traveling with a dog.

We spent one night here a week ago. Our room was very clean and comfortable. The staff was good,…read moreother than the older lady working the breakfast buffet. They were out is scrambled eggs when we came in. My wife just asked if more eggs were coming out and the lady was very short and rude to her. Everyone else was professional and courteous. The breakfast was good and there is plenty of lighting for parking.

Stopped here just to rest,About halfway from Long island Ohio state university…read more What a beautiful hotel. Rooms are fantastic, Breakfast included was delicious. Nice gym and pool. Whole hotel was very clean. Staff is super friendly. If you looking for a hotel in the area. This is it. Amazing find.