BLUF: clean and friendly, nice big rooms Stayed here for…read moreseveral days and was pleasantly surprised. Staff was incredibly friendly, plenty of parking, and the included breakfast is pretty nice given relatively limited space in which they have to present it. Only two complaints. First, there is a couch in each room it would be nice to have at least one couch pillow to go on it. Second, they have a little sign in each room that note that if you forgot certain small toiletries you could ask for them at the front desk. I went down and asked for one of those and was directed to buy some from the hotel store. It's not a matter of the cost, but if they're not going to provide those items they shouldn't have those signs up.

We stayed here and while the outside looks outdated the rooms have been updated and we slept…read moreexcellent. We really enjoyed our stay and it's close the runway restaurant at the hagerstown airport and close to I-81. I woke highly recommended this hotel. The front desk staff was very welcoming and helpful.

Fine dining for my birthday! The ambience was absolutely cozy. They have a guitar player that…read moreplayed and sang some good relaxing songs. We arrived at 6:30pm and we got served, promptly. We were the only ones there and so it was an exclusive experience for us. This place is so popular, so you need to make reservations. Slight recommendation I have: I believe they can upgrade their wait staff's appearance and how they are dressed.

We had a wonderful dinner for our 13th anniversary. The…read moreservice was great, food was excellent, and the atmosphere was elegant and quiet. We had the Lobster, Mango, and Avocado Tostada appetizer, lamb and duck entrees, and the crème brûlée for dessert. If I had any kind of suggestion, and this is digging deep- I wish the complimentary bread had been just a bit softer and the butter a tad warmer to spread easier.

Bed bugs! Luckily there were obvious signs when I did my usual mattress/box spring check upon…read morearrival. 1 star for a no-hassle refund. -4 stars for being aware of the problem (assumption based on unsurprised reaction and brand new mattress on top of soiled box spring) and continuing to rent room.

This place was disgusting! Smelled bad! Horrible management and terrible customer service!!read more

Our stay at the James Buchanan Hotel exceeded every expectation. From the moment we arrived, we…read morewere greeted warmly by the manager, who even offered to carry my suitcase upstairs and place it in our room. That level of genuine hospitality set the tone for the entire visit. The hotel offers free, private on-site parking, which was an added bonus. Our room was impeccably clean, beautifully appointed, and the crisp white linens made it feel fresh, comfortable, and inviting. Before dinner, we enjoyed happy hour in the hotel's stunning historic bar. The bartender made me one of the best Old Fashioneds I've ever had--perfectly crafted and absolutely delicious. We chose to dine at the hotel's restaurant after a local enthusiastically recommended it, mentioning that the chef had earned Michelin-star recognition and insisting we try the crab cakes. We ordered the crab appetizer and a locally sourced beef steak dinner, and every bite was outstanding. It was one of those meals you'll be talking about long after you've gone home. Dinner was served on the picturesque back patio beneath a vine-covered pergola, with live music creating the perfect romantic atmosphere. One thing that truly stood out was seeing the hotel owners working alongside their staff throughout the evening. Their pride in the property and commitment to exceptional service were evident in every detail. The James Buchanan Hotel offers the perfect combination of historic charm, impeccable hospitality, and unforgettable dining. Whether you're looking for a relaxing getaway or simply an exceptional meal, I cannot recommend this place highly enough. We will absolutely be back.

If you like clean bathrooms, functioning HVAC, and nice quiet bedrooms, do not stay at this hotel…read more And when you report issues to management, they have only excuses or don't bother replying. We stayed here for two nights in December. At first glance everything seemed very nice in Room 205 but then, in looking at the bathroom, I realized there was lots of dust and hair behind the bathroom door (photo). I was going to ignore it, but then we couldn't get the HVAC to work, so I went down to the front desk. The desk manager showed us a second room (same problems), a third room (same problems with the addition of brown spots on the ceiling). We were given a fourth room - a suite - on the third floor. This room was not updated like the first few rooms but at least the HVAC was working, and at first glance everything seemed clean. At this point it was 10pm so we got ready for bed. I looked into the shower only to find a big gob of black hair in the drain (photo). I decided to leave it for the morning. We shuffled into bed (photo) and listened to the windows rattling in the windy night along with all the traffic of Main Street (surprisingly a lot). In the morning, I showed the front desk a photo of the shower situation and asked for housekeeping to take care of it. He said they don't have housekeeping on weekends. What?! I've never stayed at a major hotel chain without daily housekeeping. Also an AI search of the hotel on Facebook mentions "daily housekeeping." Each room contained a letter (photo) from Jefferey Shepherd, VP of Operations, urging patrons to text or call with any issues. I texted him for the first time during our stay (with no reply). We avoided the shower stall horror show and showered at a nearby relatives' place - super inconvenient. We also noticed a dirty chair in the living room - like someone peed on it (photo). That night we tried watching TV but couldn't get any of the three remotes to work (photo). At least we got a decent night's sleep the second night. Sunday morning we went to the front desk to check out, rang twice for the clerk (photo) but he never showed up, so I left the room keys on his chair and left. Skip the cold breakfast, which is all they offer, and walk up the block to One North (photo) for a hot meal and delicious gourmet coffee. I called Jeff Shepherd after returning home. We had a cordial conversation and he offered to refund our stay (over $300) which I gratefully and thankfully accepted. One week later, still no refund so I texted him, which he read and again didn't bother replying. Another week passed, I called him again and left a voicemail asking why he changed his mind about the refund. More time passed and I emailed the company that manages the James Buchanan - Capital Hotels. STILL no response, so I'm forced to include a mention of the awful customer service in addition to the dirty hotel. I don't mind old, historic places, but they shouldn't be this dirty, and the HVAC should be in good working condition. Do yourself a favor and stay at one of the other hotels down the street. I know we will.

Just inquired about nightly on 29 July 21 and informed they only rent weekly or longer.read more

This is a nice "hometown" family run place. Not too many bells and whistles but very reasonable…read moreprice, clean, safe, and friendly staff! I would stay again.

Sue and Ed provided an excellent room, breakfast, and service at a very affordable rate. I was…read morevery pleased with my stay. I will definitely stay here again if I am in the area. It may not be a place for loud guests, as it is a very homely environment. I was hesitant to stay here since it was my first experience at a B&B, but after reading the reviews from yelp I was glad I followed through.

Wonderful staff...nice clean rooms...lounge to relax after long day...decent little menuread more

I have stayed at a few Marriott Courtyards, and this particular one was very much consistent with…read morethe rest. Unfortunately, when unusual circumstances arise on a trip, such as forgetting something in the hotel room after checking out, true customer service is tested. This particular branch did not deliver. I called a day after checkout about a forgotten MacBook charger and was told that the cleaning crew had not turned anything in. My husband, who was in the area when I called, stopped by to check in person. The front desk personnel at that time, who is the same individual I spoke to, radioed a few folks who claimed they were not the ones who cleaned the room. Evidently, there is no log in existence to track such a thing. That was all that was done. They took down my number and told me they would call back once it had been found. I had higher expectations for Marriott. This was extremely disappointing.