Stayed here for a work conference. I had sworn off IHG after back to back hellish experiences at 3 different IHG properties in 2 states. My company booked it- so I didn't have an option. This experience restored my faith in IHG. This property is clean and comfortable. I loved the outdoor patio dining. The front desk was extremely helpful. The concierge was so kind. I asked her where the closest ice machine was so I could have a drink on the patio and she got it for me instead. It's the little things! The bed was super comfy. The room has a lot of storage, and everything was cleaned well which I deeply appreciate. It's located right behind meijer and multiple restaurants and shopping. read more

Everything about this hotel was very good. My favorite part was the pillows. I must say I wish I had those pillows at my house. They were just perfect. The check-in was really good. The free morning breakfast was good and the checkout process was fine. The hotel seemed to be short staffed so there wasn't always a person at the front desk, but it wasn't a problem. You could call the front desk still and somebody would answer. read more

Holiday Inn Express & Suites Jackson - Hotels Near Me - Jackson, Michigan

The main floor had been recently renovated. But could use some updating. The cost was high probably because it is downtown Grand Rapids. We had a wedding and it was convenient for us to stay at. I think if there was room for improvement. It would be their breakfast buffet. read more

The worst hotel I've ever stayed in if you go on the website, it says they have a heated pool like the water is supposed to be warm. We get in there. It is freezing cold and they also said they had a hot tub in their photos. Guess what that was wrong and the room was very smelly. I can't describe what the smell was like one star would never come again, but I have to admit the staff was really nice. They did great. Their breakfast was good. We just didn't appreciate them lying on their website. read more

Holiday Inn Express & Suites Jackson - The pool area, but there ain't really a hot tub delete the photo - Hotels Near Me - Jackson, Michigan

When you're traveling cross country for the past three weeks and the weather takes a turn, this place was to the rescue! Abbigalye was absolutely amazing! She went above and beyond to accommodate me for the night. The hot shower and most comfortable king size bed is just what I needed. And of course the amazing hot breakfast the next morning!! Now let's not forget about Betty and Barbara... way to go ladies for your brave ability to carry all my crap in and out of the hotel!! And a special thank you to Becky! Always a smile and very kind through checkout and all my questions! You ladies are great! In Jackson, be sure to stay here!! read more

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Stayed here a couple nights this week; everything was great! The room was clean with a comfortable bed and ample room. Lots of amenities, including a free robust breakfast (omelette, biscuits & gravy, sausage, cereals, breads, yogurt and much more), workout room and pool (though it's being renovated presently so check before you go if that's important for you). The staff was friendly and helpful. And excellent value if you're visiting the Jackson area! read more

This is my favorite place e to stay when I come to town. But it is not without it's problems. First the staff is awesome and very accommodating! 5 stars to them. Where to start: Bathroom door, who was your contractor? The door is stopped by the toilet and does not open all the way. Also need to close it to use the toilet and tub/shower. The AC/heater: controls do not work. Once I got it turned on, none of the controls did not work. Was either on high all the time until you freeze or had to unplug to turn off. Could not connect to the WiFi. Towels!!!! Can you use some fabric softener??? Was like drying myself with sandpaper. read more

Stayed two nights for a bowling tournament. Bed was stiff. Continental breakfast was thorough and tasty. Pool closed at ten which is kinda early and they actually came around to kick us out. Hot tub was warm and relaxing but floor had jagged holes you could injure your foot on and the bubble jets were confusing at first. Service was good. read more

Loved the breakfast! Prompt checkin and clean rooms :)

This is a very nice and clean hotel, very comfortable bed. They could do better with the breakfast but all in all this hotel is one that I will be coming back to and I will let friends and family know about this hotel. read more

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Attempted to stay here while we were in town for a friends wedding. When we got into our room we had a moment of panic thinking we walked into someone else's room. Bed unmade, pillows on the floor, used wet towels in the bathroom but no personal belongings. They put us in a room that hasn't been cleaned! Went down to the front desk and asked for a different room and told the two girls what had happened. They said NOTHING and just slipped us new key cards. No apologies, no communication what so ever. In the end we ended up asking for our money back because of the lack of customer service. When we did ask for a refund the girls response was "what do you want me to do about it" and then got offended when my husband lost his cool over their obnoxious attitude. If you want to get treated like shit and sleep in a used bed, then this is the place for you! read more

Why do they charge me multiple times for the same week on my credit card bill? They don't slide multiple receipts under the hotel room door on the day of checkout. Do they think I would not notice the duplicate charges? I need to get with management and get this sorted out. What a hassle. Notwithstanding their flawed billing practices, this HI-X is the best hotel choice within a 30 mile radius. Don't get me started on the frustrations of low local standards for quality. Watch these people like a hawk, especially when it comes to their creativity in taking your money! read more

I think the remodel of this is amazing! It used to be a fun down hotel. I liked that it was clean and comfortable and had good amenities. The downturn...the floor in the pool area was dangerously slick when wet. read more

Typical HI Express. Far enough from I-94 that it remains quiet. Several nearby food options. Struck me as an under-developed hotel/restaurant/shopping complex that never quite recovered from the downturn. Typical of Jackson in my opinion. A pleasant enough city that has seen better days and hopes to return to them. read more

Old country inn and suites remodeled and renamed holiday inn express. Three stories and we were on second floor. The hotel is old so every time the guest above us walked across the room, the floor joists were so creaky! We could also hear every time they opened and closed the dresser drawer. They finally stopped walking around at 1 am and they were up and walking at 6am. So, we didn't get much sleep. read more

It was a long day of traveling and I needed a respite with food nearby. I also needed a location that would enable me to continue to stockpile my IHG Reward points. I had two choices, the Holiday Inn Express or the regular Holiday Inn, both close to each other but on opposite sides of the highway. After some recon work using Google Maps I opted for the Holiday Inn Express. The HIE provided me the opportunity to walk out the front door and eat at Lone Star, Olive Garden, Cracker Barrel or Culvers. I opted for Olive Garden by the way. The proximity of these dining establishments to the HIE allows one to have a few drinks if they should desire and not have to worry about how to get back to the hotel (DISCLAIMER - I am not advocating drinking too much or even drinking at all, it's just an observation). Additionally, one could have an extra breadstick and simply walk it off as they walk the 100 or so yards back to the hotel lobby. Nice indeed. The HIE seemed recently updated and the smell of new carpet was nauseatingly evident, but only in the hallways. I asked for a quiet room and was given one on the third floor. The room was a king room and was amply spacious, clean and contained the promised king sized bed. The climate control for the room was an older school wall unit with the controls on the unit instead of a wall thermostat. This was a bit surprising and a little annoying. I like exercise as much as the next guy but bending over to adjust the thermostat in the hotel room is a little 1990's in my opinion. I like my room colder and I had to adjust the temp as low as it could go to get the room cool. - not cold, just cool. Typically 68/69 is a very cold setting and I end up adjusting to a warmer setting. However, I had the unit set on 65 for most of the evening and all night and the room never got too cold. I know, it's a first world problem but I am paying first world money (one half star deduction). The Wi-Fi worked well and allowed me to watch a couple episodes of How I Met Your Mother, great show. After a restful nights sleep (in the aforementioned king sized bed and the passably cool room), I awoke ready to attack the day. I utilized the restroom and was happy that all "appliances" worked as they should. The shower provided me with hot water - two things I require for a shower, the toilet flushed (always a plus) and the sink allowed me to brush my teeth & fill a cup with water to take my vitamins. There was also a mirror in the bathroom with a strikingly handsome gentleman in it that reminded me of myself, just a bit older. I dressed in a nice outfit and went down for breakfast. This is where another half star dropped off my rating. Breakfast was typical. The eating area was clean and the food items were well stocked. I really just don't like processes biscuits & gravy, eggs, pancakes, etc. There were some apples and yogurt as well as juices and coffee, but these assembly line breakfast always leave me wanting. I was hoping for more, just one time - a. little. bit. more. please. There was a pool and hot tub available that I did not utilize. It looked like a pool and hot tub. There is also a work out room that I didn't utilize because, as stated previously, I was able to walk to and from the Olive Garden and I had to bend over to adjust the thermostat in my room. I didn't want to go overboard and pull a muscle. All in all, it's a fine HIE. I've been in nicer and I've been in worse. There were no fires, gun or knife fights, no people yelling and all the staff were very friendly. Should I require lodging experience in this area again, I will return to this location. It's a 4 star HIE. That's not to confuse it with a 4 star hotel, but for HIE, it's a good one. read more

No sound proofing.. terrible night's sleep.

Clean and comfortable, but there was no soundproofing between the floors. I barely got any sleep due to the people above me stomping around and dropping things from 2 AM to 6 AM. read more

When we got there, they had us in a double when we requested a King. They immediately upgraded us to a King Suite. Very nice, staff was great! Our housekeeper was very helpful and helped us find some local things to do. The breakfast was very good and very fresh. Overall, very nice place and looks to have recently been renovated. There Wi-Fi was sketchy at best. read more